Avalon Garden

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Avalon Garden

4359 Taft Avenue, Saint Louis, MO 63116

For more information about senior living options: (844) 490-3973

2.7 from 22 reviews
5 stars
8
4 stars
1
3 stars
1
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1
1 stars
11

Skilled Nursing Facility

Overall Review of Avalon Garden

Pros

  • pro The staff are nice, loving, and caring.
  • pro They handle situations immediately.
  • pro The PT team did an outstanding job helping her physically and with cognitive therapy.
  • pro Marilyn McCormick is responsive, empathetic, and goes beyond the job description.
  • pro The nursing staff try to get to know residents personally and are very empathetic.
  • pro The director and staff are amazingly kind and caring.
  • pro Avalon has gone beyond state and Federal requirements to keep residents and staff safe.
  • pro Her mother has thrived there.

Cons

  • pro The facility allegedly prioritized money over care, leading to neglect of residents.
  • pro Staff did not answer calls or return messages about a resident.
  • pro Residents were not bathed or properly cared for, with clothes worn after meals.
  • pro The environment smelled like poop and trash, with sticky floors and dirty rooms.
  • pro Personal belongings went missing, and staff claimed not to know their location.
  • pro Residents feared raising concerns due to alleged potential abuse from staff.
  • pro Management allegedly lied and hung up on callers, indicating poor communication.
  • pro Some reviews labeled the facility as the worst nursing home in the area with neglect and rude staff.

Review

A chorus of voices paints a complicated picture of care at this facility, with stories ranging from heart-warming dedication to alarming neglect. On one hand, there are accounts that begin with hopeful expectations and end with genuine appreciation for caring staff, thoughtful therapy teams, and moments of real progress. One reviewer praises the rehabilitation services after a serious stroke, noting that the physical and cognitive therapies were instrumental in helping their sister regain mobility and confidence. They highlight particular individuals - an empathetic social worker and a capable nursing team - who seemed to know the residents personally and to treat them with warmth and respect. In another thread, families describe a facility where holidays are celebrated for residents, where staff go beyond the call during difficult moments, and where the team's compassion shines through at times, offering comfort and reassurance.

But the other end of the spectrum reveals a very different experience, one filled with frustration, fear, and distrust. Multiple reviews recount a troubling pattern of poor communication, delays in responding to calls, and an unsettling sense that the care given is inconsistent or financially motivated rather than genuinely resident-centered. Some family members report that, at the outset, they received timely answers but gradually found themselves ignored, with staff repeatedly saying to call back or that the person was busy eating or sleeping. These patterns foster a deep sense of frustration and suspicion that the facility's priorities may be more financial than compassionate, especially when decisions about hospital transfers or medical events are attributed to risk management or "not wanting to bother the patient" rather than clear clinical necessity.

Specific anecdotes heighten the alarm. Families describe situations where basic hygiene and routine care were neglected: residents left in clothes after meals, baths and teeth brushing delayed or skipped, and rooms described as dirty with sticky floors and a pervasive odor. In one particularly distressing narrative, a loved one reportedly suffered frequent vomiting without proper vitals monitoring or timely medical assessment, and the family felt they were not believed or heard when raising concerns. The sense conveyed is that, in some moments, the facility prioritized appearances or expedience over attentive, individualized care, leading to serious questions about safety and quality of life for residents.

There are also troubling accounts of missing personal belongings and a chilling tone of fear around speaking up. One reviewer details the disappearance of clothing, monogrammed items, and even an easy chair purchased by the resident, with staff unable or unwilling to locate the items. More disturbing is the explicit fear expressed by residents themselves - requests not to raise concerns for fear of retaliation or harm from staff. This sense of vulnerability, coupled with accusations of financial abuse and scams, pushes some families toward the conclusion that their loved ones could be at risk and that the facility may not be a safe or trustworthy environment.

Amid these divergences, there are mentions of mixed leadership quality and communication styles. A number of reviewers criticize management as unreliable or dishonest, accusing them of lies and of treating families as if they're not capable of understanding situations. Yet other reviewers recount constructive interactions with specific staff members and departments - praising a social worker who is described as responsive and empathetic, and a director who, despite ongoing staffing challenges, is seen as genuinely trying to do right by residents. The presence of dedicated teams, such as physical therapy, social services, and nursing staff who know residents personally, appears to be the exception rather than the rule in some cases, suggesting that outcomes may heavily depend on who is on shift and the particular unit.

COVID-era experiences also come into play in this mosaic. One review frames Avalon as having risen to the challenge, describing proactive protocols and an ability to implement safety measures beyond standard requirements. The reviewer credits staff with rapid recognition of symptoms and a strong commitment to minimizing outbreaks, leading to a sense of trust and reassurance about the facility's approach to infection control during a critical period. This positive account stands in stark contrast to the more negative narratives, underscoring how varied experiences can be within the same institution and suggesting that improvements may be unevenly distributed across departments and times.

Taken together, the reviews present a facility capable of excellent moments - the kind of care that can transform a resident's comfort, dignity, and independence - alongside frequent lapses that cause fear, disappointment, and anger for families. The positive stories emphasize compassionate therapy teams, engaged social workers, and a commitment to celebrating residents' lives, even in the face of staffing challenges. The negative stories illuminate concerns about neglect, inconsistent care, missing belongings, and the chilling possibility of financial exploitation or retaliation against those who speak out. For families considering care at this facility, the message is clear: experiences vary widely, and prospective residents and loved ones would benefit from thorough personal visits, direct conversations with multiple staff members, and a careful review of current staffing levels, hygiene practices, and transparency in record-keeping and complaint escalation.

Features

Housing

  • 77 resident community capacity 77 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lambert-St Louis International (12 miles away) Lambert-St Louis International (12 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Avalon Garden, located in Saint Louis, MO, is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a beautiful garden and outdoor space, residents can enjoy the serenity and beauty of nature.

The community features a fully furnished living environment with private bathrooms for each resident. Cable or satellite TV and Wi-Fi/high-speed internet are also provided for entertainment and connectivity.

For convenience, Avalon Garden offers community operated transportation and move-in coordination services. Residents can easily access nearby cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals.

Residents can maintain their personal grooming at the on-site beauty salon or take advantage of housekeeping services for assistance with daily chores. The computer center allows residents to stay connected online or engage in virtual activities.

The fitness room and wellness center provide opportunities for physical exercise and health monitoring. Additionally, concierge services are available to cater to individual needs.

Avalon Garden ensures that residents receive high-quality care with 24-hour supervision and assistance with activities of daily living such as bathing, dressing, transfers, medication management, and meal preparation. Special dietary restrictions including diabetes diets can be accommodated in the restaurant-style dining area.

To enhance social engagement and encourage participation in recreational activities, the community offers a gaming room, small library, and planned day trips. Residents can also partake in resident-run activities or join scheduled daily activities organized by the staff.

Overall, Avalon Garden is an assisted living community that strives to provide a comfortable living environment with various amenities while prioritizing the health and well-being of its residents through personalized care services.

Nearby Places of Interest

Places of Worship

  • St Johns Lutheran Church (0.3 miles)
  • St Ambrose Church (1.9 miles)
  • St Raphael the Archangel Church (2 miles)
  • Old Orchard Church (3.9 miles)

Pharmacies

  • Walgreens (0.4 miles)
  • Walgreens (1.5 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.2 miles)
  • Walgreens (2.2 miles)
  • Lindenwood Drug (2.3 miles)
  • Dierbergs (2.8 miles)

Restaurants

  • The Civil Life Brewing Company (0.6 miles)
  • City Park Grill (1.1 miles)
  • La Catrinas (1.4 miles)
  • The Hideaway (1.7 miles)
  • Italia America Bocce Club (1.9 miles)
  • Donut Drive-In (1.9 miles)
  • Milo's Tavern (2 miles)

Parks

  • Willmore Park (1.5 miles)
  • Tower Grove Park (1.6 miles)
  • Francis Park (1.8 miles)
  • Carondelet Park (2 miles)
  • Bar K (2.3 miles)
  • Grant's Trail (3.6 miles)
  • Lafayette Park (3.6 miles)

Hospitals

  • St Alexius Hospital (2.1 miles)
  • SSM Cardinal Glennon Children's Medical Center (2.8 miles)
  • The Rehabilitation Institute of St Louis (3.5 miles)
  • St Louis Children's Hospital (3.5 miles)
  • VA Medical Center Spinal Cord Injury Program (4.3 miles)
  • Metropolitan St Louis Psychiatric Center (4.6 miles)

Physicians

  • Southwest Medical Center (3 miles)
  • Barnes-Jewish Hospital (3.3 miles)
  • BJC Behavioral Health Service - Dinu Petru Gangure MD (4.6 miles)
  • University Club Medical (5.1 miles)

Transportation

  • Zooline Railroad The Wild (3.6 miles)
  • Amtrak (4.3 miles)

Cafes

  • Starbucks (4 miles)
  • Starbucks (4.9 miles)
  • Blueprint Coff (5 miles)
  • Starbucks (5.1 miles)

Theaters

  • AMC Esquire 7 (4.2 miles)

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