Abbey Woods Center For Rehabilitation And Healing

Pros

• The resident had the opportunity to wear a mask upon entry, demonstrating adherence to health protocols.
• The staff allowed family members to visit on the day of admission, ensuring some level of access during a difficult transition.
• The physical therapy sessions provided were described as average, suggesting that there may have been some beneficial aspects to the rehabilitation program.
• Despite challenges, the days tended to run better than nights, indicating that there were moments of improved organization and care during daytime shifts.

Cons

• The resident rooms lacked chairs, forcing residents to sit uncomfortably on the side of their beds or in wheelchairs, even if unnecessary.
• The overwhelming smell of urine greeted visitors upon entering the facility.
• Staff at the front desk were rude and unhelpful when asked for directions, emphasizing the need for a mask without providing one.
• Urine puddles were left unattended on the floor, and there were no gloves available for residents to clean up.
• There were consistent issues with delays in food service and medications, attributed to staff shortages.
• Night shift staff displayed poor work ethic and often left tasks to others while creating conflict among team members.
• Concerns about lost personal belongings went unaddressed, leaving family members to buy new clothes for residents.
• Communication from the staff was inadequate, leading to a lack of information about medical treatment and medication management.
• Overall cleanliness of the facility was subpar, with regular cleaning not being maintained.
• Residents were left unattended for prolonged periods, including during emergency situations like fire drills.

Review

Abbey Woods Center for Rehabilitation and Healing has received a torrent of negative feedback from families of residents, highlighting serious issues that compromise the quality of care and overall well-being of its patients. A common theme throughout the reviews is the severe lack of basic facilities and cleanliness within the resident rooms. Many rooms are described as barren, containing nothing more than a bed, leaving residents with no comfortable place to sit aside from their beds or wheelchairs, regardless of their mobility status. This lack of essential furniture not only affects comfort but also contributes to the overall feeling that the facility is unwelcoming.

Moreover, visitors have noted an overwhelmingly unpleasant odor that greets them upon entry—specifically, a pervasive smell of urine that permeates the environment. Such a condition not only reflects poorly on housekeeping standards but also indicates a deeper neglect regarding patient hygiene and cleanliness within the facility itself. Reviews mention instances where family members found puddles of urine on the floor without access to gloves or cleaning supplies. This situation raises concerns about infection control practices in an environment meant to support healing and rehabilitation.

Communication—or rather, the lack thereof—has emerged as another significant concern among reviewers. Many family members expressed frustration at being treated rudely by staff when seeking information about their loved ones’ locations within the facility or needing assistance with personal protective equipment like masks. There were multiple accounts where caregivers failed to respond adequately to inquiries about medical treatments and medication schedules. One reviewer specifically highlighted an instance where they had asked repeatedly whether a doctor had seen their loved one but received no satisfactory response, only to later discover that important medical treatment was administered without any notification being given to them.

The consistent claim of understaffing paints a troubling picture regarding patient care dynamics during this time at Abbey Woods Center. Families reported food service problems such as cold meals served late and medications not being dispensed properly due to staff shortages. Moreover, caregivers were criticized for neglecting patients who were left unattended for extended periods—some reports indicated occasions where loved ones were alone for up to 14 hours at a time without any check-ins from staff members. This kind of oversight is alarming and poses serious risks regarding safety and patient dignity.

Physical therapy services at Abbey Woods received mixed reviews; while some clients felt they met average expectations, many others pointed out that due to understaffing and disorganization, these services may not be delivered consistently or effectively when residents need them most. Concerns over inadequate attention during necessary therapies further compound existing worries about residents’ recovery processes following rehabilitation programs.

Finally, reviewers unanimously called for significant improvements in management oversight at Abbey Woods Center for Rehabilitation and Healing if it hopes to maintain its operations safely. There is an urgent need for accountability among staff members who seem disengaged from proper caregiving practices; this includes ensuring timely medication administration, fostering better communication with family members, maintaining cleanliness throughout the facility, and providing adequate staffing resources so residents can receive compassionate care when they require assistance most profoundly. The overwhelming sentiment conveyed through these reviews suggests that immediate action must be taken before further harm comes to vulnerable individuals entrusted into this facility's care—a potential closure should even be considered if standards cannot be met promptly.

Physicians

• St Joseph Neurology (0.2 miles)
• Heartland Pediatric & Adult (0.3 miles)
• Heartland Neurology Clinic (0.3 miles)
• Murphy-Watson-Burr Eye Center (0.3 miles)
• Ent Specialists (0.4 miles)
• Mosaic Life Care at St Joseph - Gastroenterology (0.5 miles)
• Mosaic Life Care at St Joseph - Sports Medicine (0.5 miles)

Hospitals

• Mosaic Life Care (0.5 miles)
• HRMC (0.5 miles)
• HRMC Plaza 1 (0.6 miles)
• St Joseph Center For Outpatient Surgery (0.9 miles)
• Northwest Missouri Psychiatric Rehabilitation Center (2 miles)

Places of Worship

• Baptist Temple Schools (0.7 miles)
• General Conference Of Seventh-Day Adventists (0.8 miles)
• Jesus Name Apostolic Holiness Church (1.2 miles)
• Harvest Church North (1.6 miles)
• Deer Park Grace United Methodist Church (1.8 miles)
• Kingdom Hall of Jehovah's Witnesses (1.8 miles)
• Clair United Methodist Church (2 miles)

Restaurants

• Barbosa's Castillo (0.9 miles)
• McDonald's (0.9 miles)
• Cracker Barrel (1.1 miles)
• Denny's (1.3 miles)
• Perkins Restaurant and Bakery (1.4 miles)
• Taco Johns (1.4 miles)
• New China Super Buffet (1.5 miles)

Pharmacies

• Bender's Prescription Shop (1.5 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (2.2 miles)
• Walmart Pharmacy (2.5 miles)
• Rogers Pharmacy #5 (2.9 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (1.6 miles)
• Muddy Mo Coffee Company (1.7 miles)
• Starbucks (2 miles)

Parks

• Frances Park (2.8 miles)

Transportation

• U-Haul Neighborhood Dealer (3 miles)