Mountain View Health Care Ctr

Pros

• The staff is great.
• They take wonderful care of the people living there.
• The facility is beautiful on beautiful acreage with amazing staff.
• The amenities and size of the place are awe-inspiring.
• The caregivers are awesome.
• The staff is kind and the facility is well kept.
• The nurses are friendly and care about residents.
• Clean facility with caring staff.
• Awesome management and staff.
• The staff works hard at caring for the patients.

Cons

• Rules that directly deny some patients of their basic human rights.
• The facility refused readmission after surgery.
• The social worker at the facility is unprofessional and unfit for public interaction.
• The smells in MVHC are awful.
• The facility is very unclean and smells of urine.
• Management was criticized for treating a relative badly, and the reviewer would not want to live there.
• The staff were not very attentive to residents' needs.
• Residents reported that phones had been stolen.
• There were reports of persistent odors in the hallways that caused headaches.

Review

The facility in the Ozarks is described by many as a standout choice, especially for families with loved ones who need attentive care. One reviewer highlights that their deaf mother was welcomed with sign language support, which made a profound difference in her experience. The same person and several others repeatedly call it the best nursing home in the area, praising the employees as remarkable and expressing deep gratitude for the level of care provided. The grounds and setting are repeatedly praised as beautiful, with reviewers noting the acreage and the overall aesthetics of the campus. It's clear that, for many, the combination of compassionate staff and a well-kept environment creates a strong impression from the first visit.

However, there is a tension between awe and concern in some accounts. While the initial impression is overwhelmingly positive, another thread of commentary centers on rules allegedly put in place by the current administrator and social worker that some feel restrict basic freedoms for residents. One reviewer describes being told that nobody leaves the property and that a strict smoking policy was in effect, and they claim to have challenged residents about their rights to leave or to smoke in designated areas. This same account also mentions a serious medical episode - a bed sore requiring multiple surgeries - and a subsequent experience where they were refused readmission after surgery, which casts a shadow over the sense of patient autonomy in certain situations.

The staff is frequently described as a major strength. Several reviews praise the general caregiving team for kindness, warmth, and a welcoming presence. There are particular nods to activities and engagement opportunities, with one visitor leaving uplifted after sharing in song with staff and residents. Others express gratitude for caregivers who foster a cheerful atmosphere and acknowledge the importance of smiling faces and attentive interaction. Yet, there is a counterbalance in some comments that question how consistently the staff respond to individual needs, with one reviewer noting that staff are not always as attentive as they could be.

Alongside these positive sentiments, there are concrete concerns raised by some families. One reviewer mentions that their mother would benefit from more frequent check-ins, hinting at gaps in oversight. Another account points to issues like theft - specifically, two phones having been stolen from a relative - which understandably raises alarms about safety and security. There are also remarks about staff performance in general, with some calling the social worker unprofessional and others praising the staff yet acknowledging occasional understaffing, which aligns with a common industry challenge. A few reviewers also recount troubling experiences with management or administration, including a claim that a relative received poor treatment from the management and a broader sense that leadership could be more compassionate or responsive.

Cleanliness and odors emerge as a recurring point of contention, though not uniformly across all visits. Some reviewers report a clean facility and note that there aren't pervasive "nursing home smells" during most visits, appreciating the effort put into hygiene and upkeep. Yet others recount strong, unpleasant odors in certain areas - some referencing hallway scents and others describing rooms with urine-like smells - accompanied by headaches and discomfort. The contrast between these experiences underscores how perceptions of cleanliness and odor can vary dramatically from visit to visit or room to room, and it highlights the challenge of maintaining uniform freshness across a large campus.

In sum, the community surrounding this nursing home reflects a blend of high praise and serious caveats. For many families, the facility stands out for its beauty, its sign-language accommodations, and a caring, compassionate staff that truly connects with residents. Those same families, however, report concerns that range from restrictive policies and perceived lapses in autonomy to issues of safety, odor, and occasional inattentiveness or administrative friction. Across the board, the sentiment is that the place has enormous potential and undeniable strengths, especially in its people and environment, but it also faces meaningful challenges that some fear could impact residents' day-to-day quality of life if not addressed.

Ultimately, the voice of the reviews paints a picture of a highly regarded facility with standout positives - beautiful grounds, a warm and dedicated workforce, and meaningful social interaction opportunities - tempered by real concerns about rights, safety, cleanliness, and administrative handling. For families evaluating this home, there appears to be a consensus that it can be an excellent place to live or receive care, provided attention is paid to policy transparency, consistent resident monitoring, and proactive maintenance of both cleanliness and security. The ongoing stories of residents and families suggest a facility that heals and helps many but still has room to grow in certain areas to ensure every resident's rights, safety, and comfort are consistently safeguarded.

Pharmacies

• Walmart Pharmacy (0.5 miles)
• Walgreens (0.7 miles)
• Ferguson Drug Co. (14.9 miles)
• Mika's Medicine (20.6 miles)
• Ramey (20.8 miles)

Restaurants

• Subway (0.5 miles)
• Sonic Drive-In (0.6 miles)
• Shine & Dine Carwash (0.6 miles)
• Fine China (0.6 miles)
• Blimpie (0.6 miles)
• Taco Bell (0.7 miles)
• CJ Diner (0.7 miles)

Places of Worship

• Mountain View Church Of Christ (0.5 miles)
• United Methodist (0.6 miles)
• First Church of God (0.6 miles)
• First Presbyterian Church (0.7 miles)
• Mountain View Nazarene Church (0.7 miles)
• First Baptist Church (0.8 miles)
• Little Zion Baptist Church (0.8 miles)

Cafes

• T C's Cafe & Confections (0.5 miles)
• Garden Gate Tea Room (0.8 miles)
• Common Grounds Coffeehouse (3.1 miles)
• Grump's Grub (20.6 miles)
• Flossie's Apple Barrel (20.7 miles)

Physicians

• Ozarks Healthcare Mountain View (0.7 miles)
• Medical Clinic of Willow Springs Cabool (14.4 miles)
• Valley Medical Center PC (15.1 miles)
• Valley Medical Clinic (15.1 miles)

Hospitals

• Mcvicker Family Health Care (0.7 miles)

Parks

• Blue Spring Campsite (4.7 miles)
• Ozark National Scenic Riverways (16.9 miles)
• Eleven Point National Scenic River (20.3 miles)
• West Plains City Parks (20.5 miles)

Transportation

• BNSF Railway Company (13.7 miles)
• U-Haul Neighborhood Dealer (14.4 miles)
• West Plains Municipal Airport (UNO) (14.4 miles)
• West Plains Regional Airport (14.4 miles)

Theaters

• Star Theatre (14.9 miles)