Mountain View Healthcare

Pros

• The facility is clean and well-maintained, contributing to a positive living environment for residents.
• The staff members, particularly the nurses and aides, are friendly and attentive, often taking the time to engage with family members.
• The activities program is excellent, offering multiple daily activities that encourage social interaction and engagement among residents.
• Meal times provide a pleasant experience, with great care taken to accommodate residents' dietary preferences and special requests.
• The facility hosts enjoyable church services each Sunday, providing spiritual support to residents from various community churches.

Cons

• The administrative staff at the facility demonstrated a lack of communication and support, leading to frustration for family members seeking information about care.
• The representative from administration considered requests from hospice providers as unwanted intrusions, creating tension during critical moments.
• Family members felt ignored and dismissed when requesting essential items such as bed rails for their loved one, which contributed to a negative experience.
• The administrative staff seemed more concerned with external opinions than with the actual care and well-being of the residents.
• The behavior of the administrative representative was confrontational and inappropriate, especially in the presence of a dying patient.

Review

The experience of families dealing with elder care facilities can often be a complex and emotionally charged journey that highlights both commendable aspects and glaring deficiencies. One individual shared deep regret about their mother’s last months at Mountain View Healthcare, reflecting on the challenges faced within the facility. Commendations were made for the overworked nursing staff and medical technicians, who generally performed well under pressure. However, the shortcomings in administrative support raised serious concerns. The review pointed out a troubling lack of communication between shifts, which left family members seeking clarity about their loved ones' care often frustrated and feeling sidelined.

The disconnect was particularly pronounced when it came to interactions with hospice care providers. Though these independent professionals provided valuable insight into the mother’s health status, they faced resistance from facility administration. This tension culminated in an incident during her final days where an administrative representative confronted the reviewer regarding a request for bed rails—an essential item that had been sought for weeks but went unaddressed by the facility's staff. This encounter turned confrontational as the administrator not only expressed dissent towards hospice's involvement but also created a distressing atmosphere in what should have been a peaceful time for saying goodbye.

Moreover, this member of the administrative team persisted in making accusations against family members while they were actively grieving, even resorting to bringing med techs into their private space to demand answers about perceived problems. Such behavior not only compounded grief but highlighted systemic issues within the facility—issues that seemed to stem from an administrative culture more concerned with appearances than patient care or familial support. The review encapsulated this sentiment by clearly identifying that blame did not lie with nurses or medical technicians; instead, it reflected broader organizational failures.

In contrast to these severe criticisms, other elements of Mountain View Healthcare were praised in another account concerning its general environment and service offerings for residents like a grandfather who had briefly stayed there. While acknowledging that this facility was neither exemplary nor abysmal when compared to others visited during their grandfather's search for care, it was chosen primarily for its proximity and decent conditions. Visitors noted that while some areas required improvement—especially surrounding communications—the overall cleanliness of Mountain View gave a positive first impression.

The staff received accolades from family members for taking time daily to engage with residents and families alike, demonstrating genuine compassion and dedication amidst stressful operations. Specifically noted were nurses and aides who often prioritized resident needs over bureaucratic concerns—a stark contrast to those involved in higher-level management positions who appeared disengaged from actual resident experiences. These sentiments underscore how critical personal interactions are in healthcare environments, particularly those involving vulnerable populations.

Activities at Mountain View Healthcare stood out as another positive aspect deserving recognition; residents could partake in various daily programs designed to foster engagement and community spirit through games, reading sessions, coffee gatherings, and regular church services hosted by different local congregations each week. Meal times also received praise for attention to dietary preferences—a detail many facilities overlook—with opportunities provided even for vegetarian residents like the grandfather mentioned.

Ultimately, despite some notable dichotomies between operational efficiency and interpersonal relations within Mountain View Healthcare—illustrating both strengths and significant areas needing attention—it was acknowledged that personal choices still played a vital role in such decisions about healthcare facilities for loved ones nearing life’s end. This nuanced portrayal of experiences reiterates how vital effective communication is across all levels within eldercare facilities while also highlighting moments where positive human interaction can shine through even amid institutional shortcomings.

Pharmacies

• Walmart Pharmacy (0.5 miles)
• Walgreens (0.7 miles)
• Ferguson Drug Co. (14.9 miles)
• Mika's Medicine (20.6 miles)
• Ramey (20.8 miles)

Restaurants

• Subway (0.5 miles)
• Sonic Drive-In (0.6 miles)
• Shine & Dine Carwash (0.6 miles)
• Fine China (0.6 miles)
• Blimpie (0.6 miles)
• Taco Bell (0.7 miles)
• CJ Diner (0.7 miles)

Places of Worship

• Mountain View Church Of Christ (0.5 miles)
• United Methodist (0.6 miles)
• First Church of God (0.6 miles)
• First Presbyterian Church (0.7 miles)
• Mountain View Nazarene Church (0.7 miles)
• First Baptist Church (0.8 miles)
• Little Zion Baptist Church (0.8 miles)

Cafes

• T C's Cafe & Confections (0.5 miles)
• Garden Gate Tea Room (0.8 miles)
• Common Grounds Coffeehouse (3.1 miles)
• Grump's Grub (20.6 miles)
• Flossie's Apple Barrel (20.7 miles)

Physicians

• Ozarks Healthcare Mountain View (0.7 miles)
• Medical Clinic of Willow Springs Cabool (14.4 miles)
• Valley Medical Center PC (15.1 miles)
• Valley Medical Clinic (15.1 miles)

Hospitals

• Mcvicker Family Health Care (0.7 miles)

Parks

• Blue Spring Campsite (4.7 miles)
• Ozark National Scenic Riverways (16.9 miles)
• Eleven Point National Scenic River (20.3 miles)
• West Plains City Parks (20.5 miles)

Transportation

• BNSF Railway Company (13.7 miles)
• U-Haul Neighborhood Dealer (14.4 miles)
• West Plains Municipal Airport (UNO) (14.4 miles)
• West Plains Regional Airport (14.4 miles)

Theaters

• Star Theatre (14.9 miles)