NHC Healthcare - Maryland Heights

2920 Fee Fee Road, Maryland Heights, MO 63043

For more information about senior living options: (844) 490-3973

3.4 from 20 reviews
5 stars
8
4 stars
5
3 stars
0
2 stars
0
1 stars
7

Skilled Nursing Facility

Overall Review of NHC Healthcare - Maryland Heights

Pros

  • pro The staff at Ivy House for memory care is described as awesome, caring, and informative.
  • pro The nursing staff at NHC Healthcare, Maryland Heights is attentive, helpful, patient, and kind.
  • pro The staff at NHC Healthcare Maryland Heights is responsive, knowledgeable, and engaged in making sure residents are happy.
  • pro The facility has a homey feel and offers various activities for residents to engage in.
  • pro The staff at NHC Healthcare Maryland Heights separates memory care patients into different units based on their needs.
  • pro The facility has clean rooms and makes necessary safety precautions.
  • pro The reviews mentioned that the food at NHC Healthcare Maryland Heights is liked by the residents.
  • pro Some positive aspects of the facility include having birds and a little barnyard for residents to interact with.

Cons

  • pro The agency nurse seemed uninformed and unresponsive to concerns, leading to a lack of proper care for the relative.
  • pro The nursing staff administered incorrect medications, resulting in dangerously low glucose levels and poor communication regarding care.
  • pro A resident experienced major bed sores and unexplained bruising during their stay, indicating inadequate supervision and attention.
  • pro The facility was criticized for having rude and incompetent staff who were disrespectful to patients and families.
  • pro Cleanliness was a concern, with reports of shared bathrooms not being properly maintained and one patient having to clean up after others.
  • pro The physical therapy provided was deemed insufficient compared to previous experiences, failing to meet medical recommendations.
  • pro There were instances of neglect where patients' call buttons went unanswered for extended periods, leading to feelings of abandonment.
  • pro Overall dissatisfaction with the way patients were treated contributed to an atmosphere that many reviewers described as intolerable or hellish.

Review

The reviews of NHC Healthcare, Maryland Heights, reflect a wide spectrum of experiences that reveal both commendable and concerning aspects of care in the facility. On one hand, several families expressed their satisfaction with the level of dedication and attentiveness demonstrated by the nursing staff. For instance, one reviewer particularly praised Nurse Marlo for being informative and caring within the memory care unit at Ivy House. This sentiment was echoed by another family member who highlighted that despite their loved one being a challenging patient due to his health issues, the staff remained helpful, kind, and prompt in responding to needs. The presence of engaging activities like musical performances and farm animals contributed to an uplifting environment that many residents appeared to enjoy.

Conversely, there are disturbing reports from other families regarding serious lapses in care that have raised red flags about safety protocols at the facility. One particularly harrowing account detailed how a 99-year-old resident suffered severe bedsores during her short stay?a situation exacerbated by poor communication regarding her condition among staff members. This review mentioned harsh realities such as a lack of basic amenities in her room?no telephone or window?and restrictions on family visits which all culminated in a negative experience so dire it led to her untimely passing shortly after discharge. Such experiences paint a stark contrast to those who found comfort in knowing their loved ones were receiving diligent care.

Medical oversight also emerged as an issue across multiple reviews. Some patients experienced delayed medication administration; for example, insulin was not provided promptly to a diabetic patient leading to dangerously low glucose levels. These critical oversights not only put patients at risk but also reflected poorly on the facility's operational standards during crucial times when attention should be at its peak?especially over weekends when staffing might be reduced.

Furthermore, feedback on cleanliness brought forth additional concerns. One reviewer noted that while rooms were cleaned daily, shared bathrooms often remained neglected; this lapse raised worries about infection risks given the nature of shared living conditions with numerous occupants sharing common facilities. Another individual recounted having to clean up someone else's mess because staff did not attend promptly to calls for assistance even when they were present nearby.

However, not all aspects seemed dismal; some patients reported enjoying meals and appreciated certain employees who went above and beyond despite overall negative impressions about staffing behavior during night shifts included rudeness from aides as well as loud disturbances affecting rest and well-being during nighttime hours. Positive mentions of staff members like Mary and Dorothy underscore that while systemic issues may exist within NHC Healthcare's operations, there remain standout individuals striving to deliver compassionate service amid challenges.

Lastly, it is evident that families grappled with conflicting evaluations of their experiences at NHC Healthcare?while some highlighted opportunities for improvement such as furniture upgrades and better monitoring systems for patient safety or medication adherence; others urged prospective residents? families to think critically before deciding on placement based on dramatic testimonials detailing neglectful conditions leading them into legal consultation against the facility?s management.

In conclusion, NHC Healthcare exemplifies a dichotomy where excellent personal attention clashes with systemic failures creating an unpredictable environment for both patients and their loved ones seeking quality rehabilitative care. As rising concerns are intertwined with positive testimonials about how dedicated staff made significant impacts within frail lives residing there draws attention?it urges visitors exploring options amidst skilled nursing facilities; ensuring comprehensive investigation is undertaken before making decisions determining long-term placements against critical health needs that might dictate life or death outcomes depending on institutional response levels.

Features

Housing

  • 220 resident community capacity 220 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lambert-St Louis International (4 miles away) Lambert-St Louis International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

NHC Healthcare - Maryland Heights is an assisted living community located in Maryland Heights, MO. This community is dedicated to providing a comfortable and enjoyable living environment for seniors.

The amenities offered at NHC Healthcare - Maryland Heights include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenettes in each room, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms for residents' convenience and privacy, restaurant-style dining options, a small library for reading enthusiasts, telephone access in every room for easy communication with loved ones and caregivers or staff members on-site when needed.

Care services at this community are designed to provide 24-hour supervision and assistance with activities of daily living such as bathing and dressing. Staff members are trained to assist with transfers if necessary. Special dietary needs like diabetes diets or other restrictions are also accommodated. Medication management is provided to ensure residents take their medications correctly and on time. Transportation arrangements can be made for medical appointments or outings.

Residents at NHC Healthcare - Maryland Heights can enjoy a variety of activities including fitness programs to stay active and healthy. Planned day trips allow residents to explore the surrounding area. Resident-run activities encourage socialization among peers within the community. Scheduled daily activities provide opportunities for entertainment and engagement.

The location of NHC Healthcare - Maryland Heights offers convenience with two cafes nearby for outings or gatherings with friends or family members. One park nearby allows residents to enjoy nature and outdoor activities. There are several pharmacies conveniently located nearby for prescription needs. Many restaurants in the area provide dining options for residents who may want to explore different cuisines. Transportation options nearby make it easy for residents to access various locations within the community. There is also one theater nearby that offers entertainment options. Additionally, there are three hospitals nearby which provides peace of mind knowing medical assistance is accessible if needed.

Overall, NHC Healthcare - Maryland Heights offers a wide range of amenities and care services to ensure residents' comfort, safety, and well-being. The community provides opportunities for socialization, engagement in activities, and convenient access to nearby amenities and services.

Videos

Nearby Places of Interest

Restaurants

  • Syberg's Dorsett (1.5 miles)
  • McDonald's (1.6 miles)
  • St Louis Bread Company (2 miles)
  • St Louis Bread Co. (2.1 miles)
  • McDonald's (2.1 miles)
  • Westport Plaza (2.1 miles)
  • McDonald's (2.2 miles)

Pharmacies

  • Schnucks (1.6 miles)
  • Walgreens (1.8 miles)
  • Walgreens (2 miles)
  • Schnucks (2.1 miles)
  • Walgreens (2.2 miles)
  • CVS Pharmacy (2.2 miles)
  • Walgreens (3.4 miles)

Hospitals

  • DePaul Hospital (2.1 miles)
  • DePaul Health Center - Emergency Room (2.1 miles)
  • Barnes-Jewish West County Hospital (4.2 miles)
  • St Joseph's Hospital (5.4 miles)
  • St John's Mercy Surgery Center (5.5 miles)

Transportation

  • Terminal 1 (3 miles)
  • Terminal 1 Passenger Pickup (3.1 miles)
  • St. Louis Lambert International Airport (STL) (3.1 miles)
  • TSA PreCheck A Gates (3.1 miles)
  • TSA Security Checkpoint Gates C & D (3.1 miles)
  • Budget Rent A Car (3.2 miles)
  • Hertz Rent A Car (3.3 miles)

Cafes

  • Panera Bread (3.3 miles)
  • Starbucks (3.7 miles)
  • Panera Bread (5.4 miles)
  • Starbucks (5.8 miles)
  • Made. by Lia (6.9 miles)
  • Old Town Donut Shop (7 miles)
  • Starbucks (7.6 miles)

Parks

  • Creve Coeur Park (3.6 miles)
  • Frontier Park (5.1 miles)
  • Vogt Brothers Park (5.4 miles)
  • Blanchette Memorial Hall (6.4 miles)
  • Shaw Park (6.5 miles)
  • St Ferdinand Park (7.5 miles)
  • Tilles Park Neighborhood (7.7 miles)

Theaters

  • AMC Streets Of St Charles 8 (5 miles)
  • Marcus Theatres (6.5 miles)

Physicians

  • Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (5.3 miles)
  • University Club Medical (7.6 miles)

Places of Worship

  • St Ann Catholic School (6.5 miles)

Frequently Asked Questions

Where is NHC Healthcare - Maryland Heights?

Nearby Communities

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