NHC Healthcare - Maryland Heights

Pros

• The staff at Ivy House for memory care is described as awesome, caring, and informative.
• The nursing staff at NHC Healthcare, Maryland Heights is attentive, helpful, patient, and kind.
• The staff at NHC Healthcare Maryland Heights is responsive, knowledgeable, and engaged in making sure residents are happy.
• The facility has a homey feel and offers various activities for residents to engage in.
• The staff at NHC Healthcare Maryland Heights separates memory care patients into different units based on their needs.
• The facility has clean rooms and makes necessary safety precautions.
• The reviews mentioned that the food at NHC Healthcare Maryland Heights is liked by the residents.
• Some positive aspects of the facility include having birds and a little barnyard for residents to interact with.

Cons

• The agency nurse seemed uninformed and unresponsive to concerns, leading to a lack of proper care for the relative.
• The nursing staff administered incorrect medications, resulting in dangerously low glucose levels and poor communication regarding care.
• A resident experienced major bed sores and unexplained bruising during their stay, indicating inadequate supervision and attention.
• The facility was criticized for having rude and incompetent staff who were disrespectful to patients and families.
• Cleanliness was a concern, with reports of shared bathrooms not being properly maintained and one patient having to clean up after others.
• The physical therapy provided was deemed insufficient compared to previous experiences, failing to meet medical recommendations.
• There were instances of neglect where patients' call buttons went unanswered for extended periods, leading to feelings of abandonment.
• Overall dissatisfaction with the way patients were treated contributed to an atmosphere that many reviewers described as intolerable or hellish.

Review

The reviews of NHC Healthcare, Maryland Heights, reflect a wide spectrum of experiences that reveal both commendable and concerning aspects of care in the facility. On one hand, several families expressed their satisfaction with the level of dedication and attentiveness demonstrated by the nursing staff. For instance, one reviewer particularly praised Nurse Marlo for being informative and caring within the memory care unit at Ivy House. This sentiment was echoed by another family member who highlighted that despite their loved one being a challenging patient due to his health issues, the staff remained helpful, kind, and prompt in responding to needs. The presence of engaging activities like musical performances and farm animals contributed to an uplifting environment that many residents appeared to enjoy.

Conversely, there are disturbing reports from other families regarding serious lapses in care that have raised red flags about safety protocols at the facility. One particularly harrowing account detailed how a 99-year-old resident suffered severe bedsores during her short stay?a situation exacerbated by poor communication regarding her condition among staff members. This review mentioned harsh realities such as a lack of basic amenities in her room?no telephone or window?and restrictions on family visits which all culminated in a negative experience so dire it led to her untimely passing shortly after discharge. Such experiences paint a stark contrast to those who found comfort in knowing their loved ones were receiving diligent care.

Medical oversight also emerged as an issue across multiple reviews. Some patients experienced delayed medication administration; for example, insulin was not provided promptly to a diabetic patient leading to dangerously low glucose levels. These critical oversights not only put patients at risk but also reflected poorly on the facility's operational standards during crucial times when attention should be at its peak?especially over weekends when staffing might be reduced.

Furthermore, feedback on cleanliness brought forth additional concerns. One reviewer noted that while rooms were cleaned daily, shared bathrooms often remained neglected; this lapse raised worries about infection risks given the nature of shared living conditions with numerous occupants sharing common facilities. Another individual recounted having to clean up someone else's mess because staff did not attend promptly to calls for assistance even when they were present nearby.

However, not all aspects seemed dismal; some patients reported enjoying meals and appreciated certain employees who went above and beyond despite overall negative impressions about staffing behavior during night shifts included rudeness from aides as well as loud disturbances affecting rest and well-being during nighttime hours. Positive mentions of staff members like Mary and Dorothy underscore that while systemic issues may exist within NHC Healthcare's operations, there remain standout individuals striving to deliver compassionate service amid challenges.

Lastly, it is evident that families grappled with conflicting evaluations of their experiences at NHC Healthcare?while some highlighted opportunities for improvement such as furniture upgrades and better monitoring systems for patient safety or medication adherence; others urged prospective residents? families to think critically before deciding on placement based on dramatic testimonials detailing neglectful conditions leading them into legal consultation against the facility?s management.

In conclusion, NHC Healthcare exemplifies a dichotomy where excellent personal attention clashes with systemic failures creating an unpredictable environment for both patients and their loved ones seeking quality rehabilitative care. As rising concerns are intertwined with positive testimonials about how dedicated staff made significant impacts within frail lives residing there draws attention?it urges visitors exploring options amidst skilled nursing facilities; ensuring comprehensive investigation is undertaken before making decisions determining long-term placements against critical health needs that might dictate life or death outcomes depending on institutional response levels.

Restaurants

• Syberg's Dorsett (1.5 miles)
• McDonald's (1.6 miles)
• St Louis Bread Company (2 miles)
• St Louis Bread Co. (2.1 miles)
• McDonald's (2.1 miles)
• Westport Plaza (2.1 miles)
• McDonald's (2.2 miles)

Pharmacies

• Schnucks (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• Schnucks (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.4 miles)

Hospitals

• DePaul Hospital (2.1 miles)
• DePaul Health Center - Emergency Room (2.1 miles)
• Barnes-Jewish West County Hospital (4.2 miles)
• St Joseph's Hospital (5.4 miles)
• St John's Mercy Surgery Center (5.5 miles)

Transportation

• Terminal 1 (3 miles)
• Terminal 1 Passenger Pickup (3.1 miles)
• St. Louis Lambert International Airport (STL) (3.1 miles)
• TSA PreCheck A Gates (3.1 miles)
• TSA Security Checkpoint Gates C & D (3.1 miles)
• Budget Rent A Car (3.2 miles)
• Hertz Rent A Car (3.3 miles)

Cafes

• Panera Bread (3.3 miles)
• Starbucks (3.7 miles)
• Panera Bread (5.4 miles)
• Starbucks (5.8 miles)
• Made. by Lia (6.9 miles)
• Old Town Donut Shop (7 miles)
• Starbucks (7.6 miles)

Parks

• Creve Coeur Park (3.6 miles)
• Frontier Park (5.1 miles)
• Vogt Brothers Park (5.4 miles)
• Blanchette Memorial Hall (6.4 miles)
• Shaw Park (6.5 miles)
• St Ferdinand Park (7.5 miles)
• Tilles Park Neighborhood (7.7 miles)

Theaters

• AMC Streets Of St Charles 8 (5 miles)
• Marcus Theatres (6.5 miles)

Physicians

• Walsh, Martin Ssm Health Outpatient Center Veterans Memorial Parkway (5.3 miles)
• University Club Medical (7.6 miles)

Places of Worship

• St Ann Catholic School (6.5 miles)