Wilshire At Lakewood

Pros

• The staff at Wilshire at Lakewood is described as wonderful, attentive, and caring towards residents.
• Many reviewers expressed satisfaction with the food and dining area, noting that it was pleasant and enjoyable.
• Some families appreciated the hospice services provided, highlighting their compassion and support for both residents and families.
• The facility is noted to be nice and clean, with a welcoming atmosphere during certain visits.
• A few reviewers mentioned that despite staffing challenges, they felt the staff was genuinely trying their best to care for the residents.
• Positive experiences were shared regarding activities like movies and music that some residents enjoyed.
• Several families felt pleased with the overall care given during critical times, particularly during end-of-life situations.

Cons

• The facility has deteriorated significantly under new ownership, leading to understaffing and negligence in care.
• Residents report unclean conditions, including dirty bathrooms and unkempt hallways.
• Staff members are often rude and unhelpful when families attempt to communicate with them.
• Many residents feel neglected, with insufficient attention given to their medications and care needs.
• Activities for residents have been discontinued, contributing to feelings of isolation and dissatisfaction.
• There are serious concerns about safety, such as unsecured access points allowing anyone to enter the facility.
• Families are dissatisfied with the responsiveness of staff regarding call lights and care requests.
• There are accusations of elder abuse due to neglectful treatment of residents.
• Meals served do not meet expectations, with complaints about poor menu options and presentation.
• Communication from management is lacking, leaving families frustrated and without essential information regarding their loved ones' well-being.

Review

Wilshire at Lakewood Rehab Center has elicited a variety of responses from families regarding the quality of care and environment their loved ones have experienced while residing there. While some reviews highlight positive aspects such as caring staff and satisfactory dining options, numerous complaints paint a troubling picture of understaffing, inadequate services, and a deteriorating facility that seems to be neglecting its residents' needs.

On one hand, several reviewers expressed appreciation for the staff's genuine concern for residents. For instance, one family member noted that the staff really cares about the patients despite being overworked. They mentioned particular caregivers who made an effort to provide comfort and assistance during difficult times. Another reviewer praised the hospice service associated with Wilshire, highlighting how they not only showed care for the patient but also checked in on family members’ well-being during their visits. This shows that when staffing levels permit adequate attention, residents can receive thoughtful care.

However, many voices raised serious concerns about understaffing throughout various departments. Multiple reviews identified significant deficiencies in caregiving services due to what appears to be cost-cutting measures by new ownership based in New Jersey. Families reported that dietary services were lacking, nursing aides were often negligent, and essential activities were all but discontinued. This has resulted in an environment where basic needs—such as timely assistance with meals or proper medication management—are regularly unmet.

The physical state of Wilshire at Lakewood is another frequent point of contention among reviewers. Descriptions of dirty bathrooms, stained carpets, and unkempt hallways have become common themes in negative feedback. One particularly alarming review described finding their loved one living in conditions where human waste odors were prevalent inside the facility—a scenario no family should have to endure for their relatives who deserve dignity and respect.

There are also grave concerns surrounding safety protocols within the center itself. Reports indicated that access codes for entry doors were left taped near keypads—raising alarms about security risks posed by potentially allowing anyone entry into sensitive areas where vulnerable residents reside. Moreover, some families experienced difficulty communicating with staff upon trying to inquire about their relatives’ wellbeing, receiving rude responses when reaching out for information which only added frustration to already stressful situations.

Despite these critical accounts concerning cleanliness and responsiveness from nursing staff, there are instances where patients have been satisfied with certain aspects of their stay—particularly regarding amenities like beauty services and gardens on-site which may offer brief moments of respite amid otherwise distressing experiences. Nevertheless, many reviews pointed out how insufficient resources hindered those offerings from making any substantial impact on overall satisfaction—a sentiment echoed by families feeling they had to monitor care closely themselves just to ensure necessities were met.

In sum, although some family members express gratitude towards individual team members at Wilshire at Lakewood Rehabilitation Center for temporary comforts provided during challenging circumstances—and acknowledge efforts made by available personnel—the overwhelming consensus among reviewers points toward systemic issues needing addressal: pervasive understaffing affecting quality of care; deterioration within premises contributing negatively towards resident comfort; disconcerting lapses in safety protocols leading caregivers astray; all culminating into dissatisfaction felt deeply amongst families relying on this facility’s purported standards of elderly care which appear compromised in recent years under new ownership’s management approach focused more on profit margins than patient welfare.

Physicians

• Kansas City Cardiology (0.2 miles)
• Advanced Surgical Associates (0.3 miles)
• Midwest Gastroenterology (0.5 miles)
• ENT Specialists (2 miles)
• Midwest Psychiatric Consultants (2.1 miles)
• Diagnostic Imaging Centers (2.2 miles)
• Lee's Summit Physicians Group (3.1 miles)

Restaurants

• Sonic Drive-In (0.7 miles)
• Culver's (2.2 miles)
• Whataburger (2.4 miles)
• Burger King (3.3 miles)
• Andy's Frozen Custard (3.5 miles)
• Chick-Fil-A (3.7 miles)
• Noodles & Company (3.7 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.1 miles)
• CVS Pharmacy (4.5 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5 miles)
• CVS Pharmacy (5.1 miles)

Hospitals

• The Birds (1.7 miles)
• Truman Medical Center Lakewood (1.7 miles)
• Saint Luke's East Hospital (2.3 miles)

Theaters

• B&B Theatres Lee's Summit 16 (2.4 miles)
• AMC Independence Commons 2 (5.4 miles)

Cafes

• Panera Bread (2.7 miles)
• Post Coffee Company (3.3 miles)
• Starbucks (3.9 miles)
• Corner Cafe (4.5 miles)
• Middle Ground Coffee (5.5 miles)

Parks

• Lea McKeighan Park (3.3 miles)
• Banner Park (3.6 miles)
• Miller J Fields Park (4.3 miles)
• Harris Park (4.7 miles)
• Blue Springs Park (4.9 miles)
• Happy Tails Park (5.5 miles)
• Keystone Park (5.6 miles)

Places of Worship

• Word Of Grace Fellowship (4.2 miles)
• First Assembly Of God (4.8 miles)
• Timothy Lutheran Ministries (5.1 miles)
• Abundant Life Baptist Church (5.3 miles)
• St Mark's Catholic Church (5.7 miles)