Westgate
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3130 John Duffy Drive, Joplin, MO 64804
For more information about senior living options: (844) 490-3973
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The care provided by the entire Westgate staff was amazing. Westgate was everything the family had hoped for, thanks to the incredible staff. The aides and nurses showed genuine care for residents. The genuine warmth and kindness of the staff will never be forgotten. The kitchen staff's willingness to accommodate appetite and the nurses' consideration of sensitivities showed a collective desire to make residents feel at home. Nurses brought a granddaughter to read to a resident at the bedside, showing care. The staff were receptive and responsive to concerns. Everyone at the facility was kind and compassionate, and the care was peaceful and respectful. The facility is clean, and the staff are friendly and hardworking. The facility is five-star, with impeccable staffing and high-quality care. The staff care for residents as if they were family.
The CNA up to the Director Of Nursing staff is SO unprofessional!!!! Almost the whole facility of residents had a bad UTI recently. Untrained staff dealing with Dementia patients. A resident recently bursted her head and was admitted to the hospital! The admin Misty doesn't care or make sure anyone get proper care except for her BROTHER IN THIS FACILITY !! The DON didn't take actions they only get organized when STATE come to visit. They labeled her aggressive because I found out from a nurse there that they would gang up on her and force her to do what they wanted. The staff doesn't answer Call light immediately!Westgate is portrayed in these reflections as a place that can feel like a humane, loving home for residents, though the experiences shared are deeply mixed. A number of families speak with gratitude about the way care began and continued from the moment their loved ones were admitted. For one son, the eight months his father spent there became a testament to attentive, compassionate service that made the difficult decision to place a parent in long-term care feel right. Several reviewers describe the staff as "amazing," noting that the entire team - by turns nurses, aides, kitchen staff, and administration - took the task of caregiving seriously and with warmth. In these accounts, the staff's dedication and the sense of safety offered by the facility stood out as decisive factors in the decision to choose Westgate.
The most vivid praise centers on moments that go beyond routine tasks and touch the emotional core of caregiving. Reviewers recount staff who treated residents as family, who went beyond the call of duty to accommodate preferences, and who created small, meaningful experiences. One nurse reportedly brought her granddaughter to a resident's bedside to read, an act that exemplified how staff members sometimes weave personal touches into daily care. The character of the facility itself - its warmth, its accommodating dining and activity options, and the visible attentiveness of caregivers - gets highlighted repeatedly. Families remember holiday celebrations, routine check-ins, and the sense that the care team takes residents to appointments and supports them with dignity. In moments of end-of-life care, several families describe Westgate as a peaceful, respectful environment where their loved ones could be cared for with gentleness and presence.
There is also a sense that Westgate has evolved over time. Some reviews point to positive changes under new management, with families feeling that the facility has become more attentive and responsive. Phrases like "new management" and "actively trying to improve overall care" suggest a trajectory toward stronger, more consistent care. Several reviewers call Westgate "the best staffed nursing home in the area" or "5 star" for the quality of care and staffing, reinforcing the impression that, for many residents and their families, the level of professional attention and the atmosphere of the environment are central strengths. The sense of being at home, of smiling staff, of a safe and clean environment, and of thoughtful programming at meal times and in activities repeatedly surfaces as a defining feature for those who have had positive experiences.
Yet, these testimonials sit beside a substantial chorus of warnings and distressing accusations. A subset of reviewers describes experiences that they characterize as horrific and finally dangerous. They recount situations during COVID-19 restrictions when family access was limited or absent, claiming that belongings were lost or stolen and that staff did not respond adequately to the needs and safety of dementia patients. Allegations include untrained staff handling complex conditions, aggressive labeling of residents, residents being left in uncomfortable and unsafe conditions, and problems with basic hygiene and call light responsiveness. In one extreme account, a reviewer described a sequence of events in which two brand-new coats disappeared and a patient was treated as if she were aggressive rather than redirected, all claiming that safety and respect for the resident's dignity were compromised.
Other reviews amplify these concerns with specific, harrowing anecdotes. Reported incidents include a nurse allegedly slamming a senior into a chair, allegations that the director of nursing did not take decisive action, and claims that some residents were not given timely care or adequate assistance with basic needs. There are also voices that describe outbreaks of UTIs among residents, inadequate bathing, a perception of staff being overwhelmed or disengaged, and a sense that call bells were not answered promptly. One reviewer's message - "PLEASE DO NOT BRING YOUR LOVED ONES HERE !!!!" - reads as a pointed warning about safety and quality of care, underscoring how distressing these experiences can be for families who entrusted their loved ones to the facility.
Amid these accounts where fear and frustration dominate, there are still other voices that emphasize compassionate care in difficult circumstances. Some families describe end-of-life care as compassionate and peaceful, with staff who honored the resident's preferences and treated the family with kindness. They point to moments of comfort, the dignity given in final days, and the willingness of staff to engage in personal touches even when resources are stretched. Other reviewers stress that, despite problems, there are moments of genuine care from individuals within the system who strive to support residents and families, and they acknowledge improvements under new leadership as a hopeful sign.
Taken together, the collection of experiences paints a facility that can be both a source of solace and a source of alarm. For some families, Westgate is described as a safe, loving home where staff know residents well, care about them deeply, and create a family-like atmosphere that can make challenging times more bearable. For others, the same setting is a place of grave concern, where neglect, theft, inadequate hygiene, and slow responses to needs have left lasting wounds and distrust. The range of stories suggests that experiences at Westgate can vary widely - by unit, by staff shifts, by time period, and perhaps by management practices. As prospective families consider long-term or end-of-life care, these reviews invite careful attention to the specifics of one's own loved one's needs, to the particular shift patterns and departments within the facility, and to ongoing conversations with administrators and frontline caregivers to ensure alignment with the family's values and expectations.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Joplin Regional (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westgate in Joplin, MO is an assisted living community that offers a range of amenities and care services to ensure the well-being and comfort of its residents. The community is equipped with various amenities including a beauty salon, cable or satellite TV, a computer center, a fitness room, and a gaming room. Residents can also enjoy the outdoor space and garden area provided.
The fully furnished apartments at Westgate feature private bathrooms, kitchenettes, and Wi-Fi/high-speed internet access. Housekeeping services are available to ensure a clean and organized living environment. The dining experience at Westgate is restaurant-style, where residents can enjoy delicious meals prepared by the staff. Special dietary restrictions are accommodated to meet individual needs.
In terms of care services, Westgate provides 24-hour supervision for residents' safety and security. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medication management is offered to ensure proper administration of medications. The community also caters to specific dietary requirements like diabetes diet and special dietary restrictions.
Residents at Westgate can engage in various activities facilitated by the community such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to cater to individual preferences and needs.
The community's convenient location provides easy access to nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Westgate in Joplin offers a comfortable and supportive environment for seniors who require assistance with daily activities while providing a wide range of amenities to enhance their quality of life.
Westgate is located at 3130 John Duffy Drive, Joplin, MO 64804 in Newton County, Missouri
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