Monterey Park Rehabilitation & Health Care Center

Pros

• The staff at Monterey Park Rehabilitation & Health Care Center is described as attentive, kind, and understanding of residents' needs.
• Many reviewers noted that the facility is clean, well-maintained, and has a pleasant environment with beautiful grounds.
• The food served at the center received positive feedback for its taste and variety, with some residents expressing satisfaction with the portion sizes.
• Residents enjoy a range of amenities and activities offered by the community, enhancing their overall experience.
• Several families appreciated the support provided during difficult times, highlighting heartfelt attention from staff members.
• Some reviews mention that rooms are spacious and have lovely views, contributing to a comfortable living experience for residents.

Cons

• The facility is short-staffed, leading to residents feeling neglected and waiting a long time for assistance.
• Staff members often act disinterested and uncaring towards the needs of residents and their families.
• Medications and necessary checks, such as blood sugar monitoring, are frequently missed or delayed.
• There is little communication from staff regarding changes in medication or care plans.
• Some rooms are described as dark and unwelcoming, contributing to a negative atmosphere.
• Several reviews mention incidents of residents being left in unsanitary conditions for extended periods.
• The food is sometimes served cold, and meal delivery can be late.
• Valuable rehabilitation time is wasted due to a lack of tailored care for complex recovery needs.
• Staff turnover is high, with many employees being agency workers who lack knowledge of residents' individual care requirements.
• Overall cleanliness and maintenance of equipment are called into question by multiple reviewers.

Review

Monterey Park Rehabilitation & Health Care Center is a facility that has elicited a wide array of experiences from families and residents alike. While some reviews laud the staff's attentiveness, cleanliness of the premises, and quality of care, others have presented harrowing accounts that paint a troubling picture of neglect and poor management. This juxtaposition reflects the complexities involved in long-term care facilities where individual experiences can vary significantly depending on specific circumstances.

Positive feedback highlights aspects such as the aesthetic appeal of Monterey Park, with many noting its well-maintained grounds and clean living environments. Families have appreciated the kindness and consideration exhibited by caregivers, describing interactions as compassionate and supportive. One review emphasized that their loved one was getting the necessary care tailored to meet individual needs effectively. The food served at Monterey Park has also been mentioned positively, with descriptions of delicious meals presented in generous portions—something vital for improving residents' overall satisfaction during their recovery or rehabilitation processes.

Conversely, numerous negative accounts reveal severe shortcomings within the facility's operations. A common concern among these reviews is chronic understaffing, leading to delays in responding to residents' calls for help—sometimes exceeding thirty minutes. Critics voiced distress over instances where basic needs were overlooked; medications went unadministered or delayed, typical health checks were neglected, and dietary restrictions for certain medical conditions were not followed. These lapses in patient care created an untenable environment for both residents and their families who depend on timely assistance.

Some reviews painted disturbing scenes from late-night visits when family members encountered empty hallways filled with cries for help from other residents. Accounts included instances where loved ones were left unattended for extended periods, resulting in soiled bedding or oversight in crucial medical treatments like oxygen therapy. Such testimonies triggered concerns about not only neglect but also potential risks to health due to insufficient staffing levels that compromised resident safety.

The narratives surrounding staff quality provide another layer of complexity related to turnover rates and training within the facility. Reviews indicated that many caregivers were agency workers lacking familiarity with patients' nuanced needs—a fact that may contribute to subpar attention during critical moments of recovery. Family members expressed frustration regarding communication issues when trying to inquire about their loved ones’ well-being or discuss necessary changes in care plans due to inconsistent availability of supervisory personnel.

Despite these challenges documented in many reviews, several families shared positive outcomes following their loved one's stay at Monterey Park Rehabilitation & Health Care Center. Some reported significant improvements after receiving physical therapy services offered onsite while praising particular staff members who showed genuine concern for their relatives’ progress during rehabilitation sessions. These contrasting perspectives illustrate how individual experience can greatly vary within this healthcare environment—leading some families toward gratitude while leaving others disillusioned by what they perceived as systemic failures within the facility’s operational framework.

In conclusion, Monterey Park Rehabilitation & Health Care Center embodies a spectrum of experiences reflecting both commendable qualities and glaring deficiencies prevalent within long-term healthcare settings today. Potential clients are advised to perform thorough research based on personal priorities when seeking suitable facilities for loved ones requiring rehabilitation or long-term care support. This comprehensive insight into both sides enables families facing such decisions to better understand what they can expect from this complex environment shaped by varied caregiver interactions alongside institutional protocols impacting everyday operations at Monterey Park.

Physicians

• Ohs Compcare (0.3 miles)
• Encompass Medical Group (0.5 miles)
• Blue River Medical Group (0.6 miles)
• Jackson County Neurosurgery Independence (1 miles)
• Midwest Heart & Vascular Specialists-CMC:210 (1.1 miles)
• Centerpoint Ambulatory Surgery Center (1.1 miles)
• Consultants in Gastroenterology (1.5 miles)

Restaurants

• Culver's (0.4 miles)
• Hooters (0.4 miles)
• Carrabba's Italian Grill (0.4 miles)
• Whataburger (0.4 miles)
• Hereford House (0.5 miles)
• Twin Peaks (0.5 miles)
• On The Border Mexican Grill & Cantina (0.5 miles)

Cafes

• Corner Cafe (0.4 miles)
• Scotters Coffee (3.4 miles)
• Starbucks (3.8 miles)
• Middle Ground Coffee (3.8 miles)
• Lamar's Donuts (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.9 miles)

Pharmacies

• Lowe Drug at Centerpoint (1.1 miles)
• CVS Pharmacy (2.4 miles)
• Auburn Pharmacy (3.5 miles)
• CVS Pharmacy (3.6 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)

Theaters

• AMC Independence Commons 2 (1.1 miles)
• B&B Theatres Lee's Summit 16 (6.7 miles)

Places of Worship

• St Mark's Catholic Church (2.4 miles)
• Beacon Heights Community of Christ (3 miles)
• Community of Christ Temple (5.7 miles)
• Timothy Lutheran Ministries (6.3 miles)
• Word Of Grace Fellowship (6.5 miles)

Parks

• Blue Springs Park (3.6 miles)
• Keystone Park (5.4 miles)
• Rotary Park (6.4 miles)

Hospitals

• St Mary's Hospital (4.6 miles)
• Truman Medical Center Lakewood (4.7 miles)
• The Birds (4.8 miles)
• Research Hospital (4.8 miles)
• Carondelot Health (5.4 miles)
• VA Honor Annex (5.5 miles)
• Saint Luke's East Hospital (6.6 miles)