Southgate Living Center
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500 Truman Boulevard, Caruthersville, MO 63830
For more information about senior living options: (844) 490-3973
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The nursing staff were very friendly, caring, and attentive. Southgate is described as the place to be for all healthcare needs, with a beautiful rehabilitation wing for short-term therapy and long-term care, along with caring, compassionate management and staff. The staff and residents are very nice. A family member reported that during a short-stay rehab, the mother received great care, and staff were helpful in enabling communication via phone and FaceTime due to COVID. The residents are very understanding and enjoy talking and laughing with the staff.
Some staff were hateful, lied about residents, and violated confidentiality by discussing residents in hallways in front of others. Discussions about residents could be overheard by other residents and visitors, indicating a clear HIPAA violation. A wheelchair-bound resident fell and was left on the floor for about an hour without assistance. A different resident paralyzed from the waist down was not helped out of bed for up to 20 hours a day, despite requests. Some staff members did not care about residents, failed to clean them, and left them in pain or starved. Management was disrespectful and displayed class-based discrimination, separating rich and poor. Complaints to Beverly were met with defensiveness rather than investigation or resolution.This collection of impressions suggests a facility with moments of genuine care and warmth, but also with troubling gaps in safety, confidentiality, and accountability. Across the many experiences shared, there is a clear sense that some staff members are friendly, compassionate, and attentive, contributing to a positive atmosphere for residents and their families. At the same time, several reviews highlight recurring problems that undermine trust in the care provided, including interpersonal conflicts, lapses in confidentiality, and inconsistent responses to residents' needs. The complex picture points to a place where the overall tone can shift dramatically depending on who is on duty and which part of the facility one encounters.
Confidentiality and respect for residents' privacy emerge as a major concern for multiple reviewers. One account describes staff members discussing residents with the Director of Nursing/Charge Nurse in public hallways, near a Family Room, where conversations could be overheard by other residents and visitors. The reviewer emphasizes that discussions about residents should be held behind closed doors at all times to comply with HIPAA and to protect the dignity of those living there. This critique cuts to the heart of residents' sense of safety and trust, suggesting that confidentiality is not consistently safeguarded and that some staff may speak about residents in a way that violates privacy expectations.
Safety and timely assistance are another area of strong critique. One reviewer recounts witnessing a resident who fell from a wheelchair in the dining room and reporting the fall to the nurses, only to see no RN or CNA respond promptly; an hour later, the resident was still on the floor, with the wheelchair and hat moved to the other side of the room. The concern is not only about the initial response but about the lack of swiftness in summoning help, which raises questions about the facility's ability to prevent injuries from falls and to respond quickly when emergencies occur. Another resident, who is paralyzed from the waist down and relies on CNAs for daily up-and-out-of-bed assistance, described chronic delays and a routine where mornings could begin as late as 6?8 a.m., with no one coming to help for long stretches - sometimes almost a full day. This reviewer notes that the patient could be left in bed for close to 20 hours, highlighting serious concerns about consistent care and the risk of complications from prolonged immobility.
The experiences reflect a broad range of staff performance and the impact of leadership on daily operations. One reviewer emphasizes that, despite these concerns, the facility appears to offer strong rehabilitative services, with a beautiful rehabilitation wing for short-term therapy and a facility capable of meeting long-term needs. There is praise for the overall atmosphere, noting that many staff members are caring and that management and frontline workers can be compassionate. In another voice, however, the tone shifts to frustration about management and the way concerns and complaints are handled. The frustration centers on a particular individual, Beverly, described as the head of quality of life, whom the reviewer characterizes as defensive and unhelpful when problems are raised. The critique suggests that some managers fail to acknowledge issues, offer to look into them, or take concrete steps to prevent recurrence, which compounds residents' and families' distress when problems arise.
Allegations of neglect and inconsistent care surface in one especially pointed critique. The reviewer argues that a few staff members exhibit a lack of care, leaving residents in pain or not providing basic cleaning or nourishment for those who cannot feed themselves, with the strong implication that neglect could have serious health consequences. The reviewer even contemplates legal action and advises others not to send loved ones to the facility. While this is a single, highly charged account, it underscores a fear that some days and some shifts are markedly better than others, depending on who is on duty and whether accountability measures are in place.
Amid these intense criticisms, there are also positive notes that a different writer emphasizes, particularly about a mother who stayed for short-term rehab. This reviewer highlights excellent care during the mother's stay, describing staff as very helpful in facilitating communication with family via phone and FaceTime due to COVID restrictions. The statement "Love this facility!!" accompanies the observation that, despite pandemic-related limitations, the staff worked to maintain connections with loved ones, underscoring that the facility can deliver high-quality care and thoughtful support when circumstances allow.
A separate perspective points to a broader social critique: management is described as disrespectful and the institution as having become more about social stratification - "separation from rich and poor" - than about resident well-being. This critique echoes the sentiment that governance and culture at the facility can undermine the mission of care, leading to disappointment among families who expect consistent, compassionate, and equitable treatment for every resident. Yet another reviewer emphasizes that residents themselves are understanding, and they enjoy talking and laughing with each other and with staff, suggesting that the resident community can be warm and sociable when the environment supports it.
Taken together, these reviews paint a facility with a mixed reputation: strong, caring people and effective rehabilitation services on one side, and serious concerns about privacy, timely medical and daily living assistance, and leadership accountability on the other. The repeated calls for better privacy controls, faster response to falls and daily care needs, and more proactive, empathetic management reflect genuine areas for improvement. At the same time, positive experiences - especially around short-term rehab, the availability of communication during COVID, and the warmth of many residents and staff - show that the facility is capable of delivering high-quality care when conditions align and when accountability and consistent staffing are strong. The overall message is that outcomes at this facility can be excellent, but they can also fall short in critical ways, depending on shifts, specific staff, and the effectiveness of leadership in addressing concerns.
94 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southgate Living Center in Caruthersville, MO offers a comfortable and vibrant assisted living community for seniors. Residents can enjoy a wide range of amenities to enhance their daily lives including a beauty salon, cable or satellite TV, community-operated transportation, a computer center, and a fitness room. The living spaces are fully furnished and equipped with private bathrooms and kitchenettes for convenience.
The community also boasts several recreational spaces such as a gaming room, garden, small library, and outdoor areas where residents can relax and socialize. Dining experiences at Southgate Living Center are restaurant-style with special dietary restrictions taken into consideration. Additionally, housekeeping services ensure that the living environment is clean and well-maintained.
Care services provided at Southgate Living Center include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is available for those who require it, along with diabetes diets and meal preparation services. Transportation arrangements can be made to facilitate outings and appointments.
Residents can engage in various activities throughout the day including resident-run activities, scheduled daily activities planned by staff members, fitness programs to promote physical wellness, and planned day trips to explore the local area. Concierge services are also available to assist residents with any needs or inquiries they may have.
Conveniently located in Caruthersville, Southgate Living Center is easily accessible to pharmacies, physicians' offices, restaurants, transportation options, and places of worship within close proximity. This ensures that residents have easy access to essential services while enjoying the comforts of their assisted living community.
Southgate Living Center is located at 500 Truman Boulevard, Caruthersville, MO 63830 in Pemiscot County, Missouri
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