Kare Centre

Pros

• The staff here is wonderful.
• For the most part, they are attentive and caring.
• They do their best to take care of the residents, and that is not an easy job...not in the slightest.
• The rehab staff is excellent.
• This is a great facility with a caring and compassionate team??
• The workers in the memory ward was especially caring for my sister in law and the other clients there.
• Temeka went beyond to make the process go smoothly.
• The nurses were very sociable with us as well as the patients that would approach.

Cons

• The facility is filthy and disgusting, with rude and inconsiderate nurses who treat patients poorly.
• A dementia patient was left in bed all day with no rails despite being a fall risk.
• A patient ended up outside in a wheelchair during extreme heat because doors require a code to open.
• The facility is roach-infested, with roach poison stored in drawers and roach eggs present.
• Residents are left in soiled diapers for hours and not moved.
• Valuables are stolen and management is hard to reach by phone.
• The building shows mold in walls and air conditioning, and bathrooms need renovations.
• Administrators are accused of prioritizing profit over resident care.

Review

In the crowded landscape of long-term care, this collection of experiences paints a jagged spectrum - from horror stories to hopeful moments. Several reviewers describe a facility that felt chaotic and dangerously neglected. One account personifies the worst fears families have: a dementia patient left in bed all day, a requested rail never provided, doors that require a code to enter while a vulnerable loved one sits in a wheelchair in scorching heat, and a pattern of delays and administrative focus on money over patient safety. Filth and disarray are recurring motifs - roach eggs in the drawers, roach poison left unused, and a constant odor problem that some described as "horrid" in the hallways. The impression left by these reviews is of a place where basic safety, dignity, and cleanliness appeared compromised, with urgent frustrations aired about staffing responsiveness, proper care for fall risks, and the readiness of equipment needed when a patient transitions home.

Beyond the immediate safety and cleanliness concerns, several reviewers point to a broader sense of systemic mismanagement. There are accusations that management prioritizes revenue over patient welfare, with comments about extended stays simply to bill more and about equipment and home-transition planning being delayed until it is too late. A recurring thread is the perception that the facility's infrastructure and maintenance have fallen behind, including inoperable lighting, unaddressed plumbing or water management, and an ice machine and other amenities described as poorly maintained or contaminated. One reviewer even questioned state oversight, asking how the facility could remain open under the described conditions. The fear and frustration expressed here suggest a perception that the physical environment and administrative practices were not aligned with best practices for vulnerable residents.

There is, however, a contrasting arc within the reviews. A different thread highlights dedicated caregivers who, in contrast to the negatives, earn praise for their compassion and attentiveness. One long-term relative describes a year-long journey with their mother, who has Alzheimer's and dementia, noting that the staff were wonderful overall, with administration that promptly addresses issues and keeps families in the loop. They credit rehab services with producing meaningful progress and emphasize that individualized care plans were created to help their mother walk again after a knee replacement. The warmth of the memory-care staff is repeatedly mentioned, as is the willingness of nurses and aide teams to engage with residents, making visits less about the facility's bureaucracy and more about the people who live there. These voices acknowledge the challenges inherent in elderly care but insist that, when engaged and supervised, the care team can deliver genuine quality of life for residents.

Amid these mixed experiences, there are moments of praise for specific personnel and departments. A recurring positive thread centers on Temeka, an admissions director who guides tours with empathy, patience, and a genuine respect for residents. Reviewers recount interactions where staff went out of their way to meet both patients and families in a compassionate, person-centered manner. In particular, the memory-care wing is described as a space where residents mingle with staff, and where the human element of care shines through - even if the building itself looks dated or therapeutic renovations are still underway. One reviewer who visited multiple facilities formed a hopeful impression of The Pillars after meeting Temeka and seeing staff engage with residents in a warm, sociable manner; this encounter led them to decide to give the facility a chance, despite ongoing concerns about aging infrastructure.

Yet the nuanced picture cannot be avoided. A different set of comments depicts a facility that, while offering capable rehab services and some responsive management, still struggles with items that leave families wary. Clothes and personal belongings reportedly go missing, raising concerns about accountability and theft. The same voices note that, in some cases, the walls are moldy, bathrooms require renovations, and even the climate control can fail under stress. In these accounts, the care team remains a bright spot - their dedication and patient interactions are portrayed as genuine - but the environment, maintenance, and overall safety culture appear to be inconsistent. This tension - between compassionate caregiving and troubling operational lapses - appears to characterize many of the lived experiences shared in these reviews.

Taken together, the narratives offer a candid snapshot of what families weigh when evaluating long-term care options. On one side, desperate pleas for immediate safety, cleaner environments, and reliable staffing loom large; on the other, stories of hopeful recoveries, personalized care plans, and caregiving teams that treat residents with dignity and respect. The for-profit nature of the facility is acknowledged by several reviewers, with the implicit concern that financial pressures can overshadow individualized attention at times, even as dedicated staff members strive to uphold patient-centered values. The mixed verdicts create a complex image: it's a place with serious, even alarming, safety and cleanliness concerns that demand urgent attention, but also a setting where compassionate staff, effective rehab, and sincere family involvement can still make a meaningful difference in a resident's quality of life.

If you're evaluating a long-term care option based on these perspectives, the takeaway is to approach with due diligence and a clear, hands-on plan. Visit in person with a critical eye for cleanliness, safety features (such as bed rails for fall risks), and maintenance issues that could impact daily life. Speak with residents and families, observe the interactions between staff and residents, and request detailed information about incident reports, theft prevention, and how the facility handles infections and odors. Ask about rehab services, individualized care plans, and how they support transitions home, including equipment needs and caregiver training. Most importantly, stay involved in the care process, maintain open lines of communication with administration, and push for transparent timelines and concrete action when concerns are raised. These steps, along with direct observations and conversations with multiple families, can help prospective residents and their loved ones navigate a difficult decision with greater clarity.

This part of Biloxi, Mississippi offers a variety of amenities that cater to senior living needs. With several restaurants nearby such as Firehouse Subs, McAlister's Deli, and Waffle House, there are plenty of dining options for convenience. For healthcare services, there are several physicians' offices in close proximity including Immediate Family Care Center and Dermatology Associates of South MS. Additionally, Memorial Hospital and Veterans Hospital are within a short distance for medical emergencies. The area also provides opportunities for recreation with parks like Popps Ferry Causeway Park and Biloxi Dog Park. For transportation needs, the Gulfport-Biloxi International Airport is easily accessible. Overall, this part of Biloxi offers a convenient and comfortable environment for senior living.

Restaurants

• Firehouse Subs (0.5 miles)
• McAlister's Deli (0.6 miles)
• Sonic Drive-In (0.7 miles)
• Pub Lounge (0.8 miles)
• Taco Sombrero (1.2 miles)
• Waffle House (1.3 miles)
• Waffle House (1.5 miles)

Physicians

• Immediate Family Care Center (0.9 miles)
• Dermatology Associates of South MS (1 miles)
• Audibel Hearing Healthcare (1.1 miles)
• Premier Internal Medicine (1.7 miles)
• Gulf Coast Center For Audiology (1.7 miles)
• Sunnybrook Dentistry & Braces (1.8 miles)
• Memorial Family Practice Walmart Lane Walk-In Clinic (1.9 miles)

Parks

• Popps Ferry Causeway Park (1.1 miles)
• Biloxi Dog Park (1.9 miles)

Cafes

• SIP Beverages Biloxi (1.1 miles)
• Starbucks (1.8 miles)
• The Grind Coffee and Nosh (3.3 miles)
• Jacked Up Coffee Bar (4.4 miles)
• Starbucks (5.2 miles)
• Quickly Asian Fusion Cafe (5.8 miles)
• Starbucks (7.7 miles)

Hospitals

• Memorial Hospital (1.7 miles)
• Veterans Hospital (1.7 miles)
• Gulf Coast Medical Center (2.1 miles)

Pharmacies

• Patient Care Pharmacy (2.1 miles)
• Walmart Pharmacy (3 miles)
• Woolmarket Pharmacy (4.4 miles)
• Winn-Dixie (4.8 miles)
• Back Bay Drugs (5.2 miles)
• Walgreens (5.8 miles)
• Jackson's Discount Pharmacy (6.8 miles)

Places of Worship

• St Mary Catholic Churc (4.2 miles)

Theaters

• The Grand 18 - D'Iberville Theatre (5.8 miles)

Transportation

• Gulfport-Biloxi International Airport (GPT) (6.1 miles)