The Estates At Linden
Save105 West Linden Street, Stillwater, MN 55082
For more information about senior living options: (844) 490-3973
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The experiences described about this facility unfold as a tapestry of strong highs and troubling lows. Several reviewers felt misled from the start by appearances and promises, pointing to pictures and marketing that didn't reflect the current reality. Parking was cited as a constant hassle, and some described the building itself as being in poor condition. Taken together, these first impressions set a tone of skepticism for families who needed to trust the space with their loved ones' care.
In late summer of 2024, one family recounts a rehab stay for their husband that left them feeling manipulated and financially strained. They say the director gave assurances that their insurer would cover the stay by claiming the facility had "extended" his stay at least twice, only to end up with a bill approaching $2,000 they felt misled to accept. The sense of coercion persisted beyond the billing dispute, with the family feeling obligated to stay by his side throughout the day because attempts to call a nurse or aide were often ineffective. The overarching impression was that the facility's practices around length of stay and reimbursement were confusing at best and deceptive at worst.
Communication troubles and perceived disrespect surface in another account where a staff member is described as very rude. A caller reported being asked whether their mom was still at the home and then being told they didn't know where she was, followed by a curt disconnection. This moment is emblematic of broader concerns about how information is relayed to families, contributing to distress when trying to coordinate care from afar.
A recurring theme across several reviews is inadequate staffing and the visible impact on patients. One reviewer described a rehab patient's experience with long wait times and staff who could not answer questions about scheduled meetings, leaving a patient in a drafty hallway for hours. The frustration extended to a sense that the facility is understaffed and overwhelmed by the number of residents, with comments that patients were not always able to communicate or advocate for themselves. Some reviewers remarked the place felt depressing and suggested a makeover was overdue, signaling that even if some care was delivered well, the environment and operations did not convey a welcoming or safe atmosphere for those who needed consistent attention.
Despite the darker notes, there are affirmations of genuine care from certain staff members. One account emphasizes that the facility can provide high-quality care when staffing and organization permit. The reviewer notes the care they received was "actually quite good," and attributes their own recovery after a difficult medical odyssey to the staff's dedication. This positive perspective highlights that, for some residents, the team can be capable, compassionate, and effective, particularly when the system functions smoothly and there is time to devote to rehabilitation and recovery.
Another troubling thread involves a specific case where a family felt the facility refused to admit their father after a hospital visit because his needs exceeded what the facility could provide. They described a troubling sequence: the facility accepted a $2,000 payment with the understanding that the patient would be welcome back, only to change their stance once the check cleared. The reviewer framed this as a breach of trust, urging others not to rely on the facility for care, and underscoring the potential for financial and emotional exploitation when expectations are not managed transparently.
On the flip side, some families shared distinctly positive experiences. One relative praised their mother-in-law's excellent, compassionate care, highlighting the social worker as exceptionally helpful and the nurses and aides as treating everyone with respect and dignity. Others spoke warmly of the attention paid to a grandmother's needs, naming staff members such as Laura and Teana as making a significant difference and expressing gratitude for the care received. In another note, mentions of Nadia and Ameneh suggest specific staff who stood out in delivering attentive, respectful care.
Yet another family's experience underscores a pragmatic concern: long waits for basic assistance due to high resident numbers coupled with limited staff. They described the necessity of transferring their husband to a different facility because the average wait to use the bathroom, especially given his need for a lift, exceeded what was manageable. The reviewer acknowledged the staff's qualities but stressed that the ratio of residents to caregivers was simply too high, concluding with a conditional recommendation - only if the location is the primary factor and the patient can largely manage most self-care tasks.
Taken together, these reviews paint a facility with a patchwork of strengths and serious flaws. There are clear testimonials to compassionate, capable care from individual nurses, social workers, and aides who went above and beyond for particular patients. At the same time, there are persistent concerns about communication, transparency, ethical boundaries in admissions and billing, and systemic understaffing that jeopardize patient welfare and family trust. The common threads point to a care environment where excellent, personalized attention is possible, but only when staffing levels are sufficient, administrators communicate clearly and honestly, and the physical and operational conditions are modernized and well maintained.
For families weighing options, these accounts suggest a careful, nuanced approach. Consider requesting detailed, written explanations of stay duration, insurance coverage, and any proposed changes to a patient's plan before admission. Inquire about nurse-to-patient ratios, average wait times for essential needs, and the facility's process for handling hospital readmissions after acute events. If possible, visit at different times of day to observe how staffing and caregiving unfold in practice. While there are glowing testimonials to dedicated staff, there are equally compelling warnings about inconsistent experiences and the potential for miscommunication or financial misunderstandings that can have lasting consequences for families and their loved ones.
The Estates at Linden in Stillwater, MN is a premier assisted living community that offers a wide range of amenities and care services to provide residents with a comfortable and fulfilling lifestyle. The community features a beauty salon, allowing residents to easily maintain their personal grooming needs. Residents can enjoy their favorite TV shows or movies with the availability of cable or satellite TV. For those who need transportation assistance, the community operates its own transportation service for non-medical purposes and can help arrange transportation to doctors' appointments.
The computer center provides access to technology for residents who want to stay connected with loved ones or engage in personal interests online. The dining room offers restaurant-style dining experiences where residents can enjoy delicious and nutritious meals prepared by the staff. Special dietary restrictions are taken into consideration to cater to individual needs.
In terms of recreational activities, there is a fitness room for physical exercise and wellness activities, as well as a gaming room for social engagement and entertainment. The community also has a small library for those who love reading. Scheduled daily activities and resident-run activities promote socialization and engagement within the community.
Residents at The Estates at Linden have access to private bathrooms for their convenience. Housekeeping services ensure that their living spaces remain clean and tidy. Move-in coordination is provided to ease the transition process.
For healthcare needs, the community offers 24-hour call system support and supervision to ensure residents' safety. Assistance with daily living activities such as bathing, dressing, and transfers is available whenever needed. Medication management helps residents stay organized with their medications.
Located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals, residents have easy access to various amenities outside the community for leisure activities or medical needs.
Overall, The Estates at Linden provides a comprehensive assisted living experience that promotes independence, well-being, and an active social life for its residents in Stillwater, MN.
The Estates At Linden is located at 105 West Linden Street, Stillwater, MN 55082 in Washington County, Minnesota
The Estates At Linden on seniors.fyi includes 6 photos including images showing building, brick, interior, fence, entrance, outdoor, patio, umbrellas, and more.
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