New Harmony Care Ctr

Pros

• They took great care of my grandfather and grandma.
• Staff was very attentive and the facility was clean.
• The facility is clean and the patient has a private room with a bathroom attached.
• The care protocol is well implemented and thorough.
• They took such good care of my mom in hospice.
• Long-term staff really care.

Cons

• The reviewer alleges the facility abused their brother and notarized documents to steal their mother's house.
• The reviewer accuses the staff of total disrespect for family and the power of attorney, administering meds that led to seizures and theft of money and belongings, and lying about belongings while claiming an open investigation where cash was "evidence."
• The reviewer states cash and a power chair have not been returned after the patient left the facility, describing the place as very unsettling.
• The reviewer claims the facility falsely claimed to have communicated with the patient and says staff make rules up as they go.
• The reviewer urges others not to waste their time and gives zero stars.
• The reviewer reports zero communication with the legal family caregiver despite medical and financial power of attorney and billing disputes with the mother.
• The reviewer warns not to bring a loved one to this facility.

Review

Experiences at New Harmony span a wide spectrum, with some families singing its praises as the best possible place for their loved ones and others raising serious concerns that demand attention. For many, the facility represents a beacon of compassionate care where grandparents are treated with respect, kindness, and professional attention. One family described it as the best place for their loved ones, praising how well staff cared for their grandfather and grandmother. The same sentiment echoed in other accounts: attentive staff, a clean environment, and a general sense of well-being that makes a difficult time more bearable. In these reviews, the staff's dedication came through in multiple settings, including hospice care, where long-term staff were described as genuinely caring and present. Families spoke of clean facilities, private rooms with attached bathrooms, and care protocols that felt thorough and well-implemented, with visible improvements and steady emotional support for both patients and their families.

For those navigating transitions from hospital to longer-term care, the facility also earned high marks. One reviewer highlighted New Harmony as a place where physical and emotional improvements were evident week by week during a stay in transitional care. The environment was characterized as clean and orderly, with a private room option that provided comfort and privacy. The care protocol was described as thorough, suggesting that staff followed established procedures to manage patient needs comprehensively. Another reviewer described a similar experience: a mother transferred there for care, with attentive, clean surroundings, good food service, and compassionate staff; the communication with the staff was noted to be very good, even when the family lived out of state. Overall, several accounts emphasized the staff's dedication, the facility's upkeep, and the sense that residents were receiving dignified, attentive care.

Supportive and affectionate interactions also figure prominently in the positive narratives. Families reported an upbeat atmosphere in the hallways, with staff stopping to chat and even hug residents, which helped residents feel seen and valued. The absence of unpleasant odors and the overall warmth of the environment contributed to a sense of relief for families who spend substantial time visiting. In these experiences, families expressed gratitude for the care their loved ones received and felt fortunate to have been accepted at New Harmony. The combination of attentive caregivers, clean facilities, and a culture of compassion formed a strong impression on those who had consistently positive interactions.

However, not all feedback followed a positive arc. One highly critical account warned other families to avoid the facility for their loved ones, describing a disturbing lack of respect for family members and for the power of attorney. The reviewer alleged serious misconduct, including administered medications that allegedly led to seizures and the theft of money and personal belongings. They claimed the facility had an "open investigation" but did not receive back cash or a power chair that had gone missing. According to the account, the staff purportedly claimed to be communicating with the patient, but the reviewer countered that this was a misrepresentation. The reviewer painted a picture of a facility that was not only unsafe but also inconsistent and "made rules up as they go," which amplified the sense of insecurity and mistrust.

The negative experiences did not stop there. Another review conveyed a starkly different conclusion: "Don't waste your time. Zero stars." While brief, this sentiment was paired with a separate complaint about poor communication with a legal family caregiver - specifically when there is a medical and financial power of attorney in place. The reviewer claimed ongoing difficulties with having bills sent to the appropriate person, despite the mother's unstable condition, and described frantic calls related to billing, implying a broken or inefficient financial communication process. Taken together, these accounts emphasize essential vulnerabilities in administration and family engagement that can color the overall perception of the facility, even for residents who might otherwise benefit from good clinical care.

What emerges from the collection of reviews is a nuanced picture. On one hand, New Harmony is portrayed by many families as a place where care can be compassionate, the environment can be clean and welcoming, and staff can be genuinely engaged in residents' well-being. On the other hand, critical voices point to serious concerns about medication safety, financial mismanagement, and inconsistent communication with families and authorized representatives. These tensions - between excellent, person-centered care in some cases and alarming reports of abuse or negligence in others - underscore the importance of conducting thorough due diligence when evaluating care options for a loved one. Prospective families are encouraged to tour facilities, ask pointed questions about medication administration, safeguarding of personal belongings, and the process for handling powers of attorney and billing, and to seek firsthand accounts from multiple current residents and families to form a balanced view.

This area of St. Paul, Minnesota offers a diverse range of amenities that may be appealing to seniors looking for a vibrant community to call home. With an array of dining options including Thai, pub fare, Italian, and Ethiopian cuisine, there is something for every palate. Nearby hospitals such as Regions Hospital Burn Center and St Joseph's Hospital provide convenient access to medical care. Places of worship like the Cathedral of St Paul and Shepherd of the Hills Lutheran Church offer opportunities for spiritual fulfillment. Transportation hubs like Union Depot make it easy to get around the city, while parks like Como Park and Acorn Park provide green spaces for leisurely walks or picnics. Pharmacies and cafes are also conveniently located in the area, ensuring access to essential services and social activities. Additionally, theaters like AMC Rosedale 14 offer entertainment options for those looking to enjoy a night out. Overall, this part of St. Paul presents a well-rounded community with plenty of amenities for seniors to enjoy in their retirement years.

Restaurants

• Karen Thai food (1.1 miles)
• McCarron's Pub and Grill (1.8 miles)
• The Bulldog Lowertown (1.8 miles)
• Citizen Supper Club (2.2 miles)
• Cossetta's Italian Market & Pizzeria (2.3 miles)
• McDonald's (2.4 miles)
• Bole' Ethiopian Cuisine (3.3 miles)

Hospitals

• Regions Hospital Burn Center (1.4 miles)
• St Joseph's Hospital-St Paul (1.9 miles)
• United Hospital Joint Relacement Center (2.4 miles)
• St John's Hospital-Maplewood (4.7 miles)
• University of Minnesota Medical Center - East Bank Campus (6.7 miles)

Places of Worship

• St Jerome Elementary School (1.6 miles)
• Cathedral of St Paul (2.1 miles)
• St George Greek Orthodox Church (3.5 miles)
• WW Studio (5.2 miles)
• Transfiguration Catholic Church (5.5 miles)
• Shepherd of the Hills Lutheran Church (6.1 miles)

Transportation

• Union Depot (2 miles)
• Minnesota State Fair Transit Hub (4 miles)

Parks

• Flicek Park (2.6 miles)
• Como Park (2.8 miles)
• Acorn Park (3.7 miles)
• Central Park Playground (3.8 miles)
• Owasso Park (3.8 miles)
• Harvest Park (3.9 miles)
• Hazelwood Park (4.5 miles)

Pharmacies

• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.8 miles)
• CVS Pharmacy (4 miles)
• Walgreens (4.5 miles)

Cafes

• Groundswell (3.3 miles)
• Starbucks (3.5 miles)
• Roundtable Cof (5.1 miles)
• Starbucks (6.2 miles)

Physicians

• West Side Community Health Services (3.3 miles)
• HealthPartners Clinic (3.4 miles)
• Retina Center (3.4 miles)
• Dermatology Consultants P.A. (3.9 miles)
• Healthpartners Clinics (4 miles)
• Page Graydon T MD (4.7 miles)
• Jacobs Carol RN (4.8 miles)

Theaters

• AMC Rosedale 14 (4.4 miles)