New Harmony Care Ctr in St. Paul, MN

Pros

• They took great care of their grandfather and grandmother.
• The staff were very attentive and the facility was clean.
• They would recommend this facility for care of a loved one anywhere anytime.
• They took such good care of their mom in hospice.
• The care protocol was well implemented and thorough.
• The facility was clean and residents had private rooms with attached bathrooms.
• They were impressed with the care, attentiveness, cleanliness, great food service, and compassionate staff at New Harmony.

Cons

• A reviewer alleges abuse of a brother and that notarized documents were used to steal the mother’s house.
• The reviewer claims total disrespect for families and misuse of power of attorney, including medications administered that led to seizures and theft of money and belongings.
• A reviewer warns others not to bring their loved ones to the facility.
• The reviewer reports zero communication with the legal family caregiver and ongoing billing issues, including bills sent to the mother.
• The reviewer describes the facility as unsettling and accuses staff of lying about communication with the patient.
• A reviewer gives zero stars and says not to waste your time.

Review

New Harmony Care Ctr in St. Paul is best suited for families that prize a clean, homey environment and hands-on, personable daily care. It works well for residents who respond positively to long-tenured staff, a relatively upbeat atmosphere, and the comfort of private rooms with attached baths. This facility can be a solid choice for hospice or transitional/short-term stays where visible, attentive care and day-to-day reassurance matter most. However, it is not the ideal fit for those who require ironclad safeguards around finances, flawless medication administration, and consistently transparent family communication. For families holding substantial legal authority or substantial financial concerns, exploring alternatives with stronger safeguards is prudent.

On the upside, multiple families highlight the facility’s cleanliness, attentive staff, and compassionate atmosphere. Reports consistently emphasize private accommodations, good food service, and staff who engage residents, often stopping to chat or offer genuine warmth. Several reviews describe measurable improvements in residents’ health and mood, reinforcing the sense that daily care from a stable team can translate into tangible quality-of-life gains. The positive experiences around hospice and longer-tenured caregivers also point to a culture where staff know residents well and family members feel seen and heard during visits.

Yet the most serious caveats arise from safety and governance concerns voiced by several reviewers. A subset alleges abuse, financial exploitation, and the improper handling of power of attorney, including unauthorized use of funds and misrepresentation of investigations. Others report attempts to withhold or misdirect bills, fraught communication with legal caregivers, and a lack of timely or reliable responses when questions arise about belongings or care decisions. These allegations, if founded, strike at the core of trust families must have when entrusting a loved one to a facility, and they cannot be dismissed as isolated or minor.

The pros, cleanliness, a comforting routine, and genuinely caring staff, do not fully offset the primary cons for families handling sensitive legal and financial duties. When concerns about medication safety, misconduct, or POA management surface, the facility’s ability to restore confidence becomes the decisive factor. In practice, strong care quality can coexist with weak governance, but the latter undermines ongoing peace of mind for families who must coordinate medical decisions, finances, and daily oversight from afar. In short, care excellence on the floor does not automatically translate into safe, transparent governance at the administrative level.

For families weighing a decision, concrete steps can illuminate the real risk-reward profile. Before moving a loved one, require a detailed, written care plan with daily routines, medication management protocols, and escalation procedures. Demand current incident logs, staff training records, and evidence of oversight around powers of attorney and financial transactions. Request direct, reliable channels for family communication, with scheduled updates and clear points of contact. Consider speaking with the administrator and independent statutory oversight bodies to confirm compliance history and any open investigations. In parallel, visit with a critical eye: observe how staff interact with residents, note the absence or presence of odors, and assess whether the environment feels both caring and securely supervised.

Ultimately, New Harmony can deliver the warmth, attentiveness, and clean, welcoming setting that many families seek. It is a credible option for those prioritizing daily caregiving quality and the human connection that helps residents flourish. However, potential residents and their families must weigh the strong positive care experiences against serious governance and safety concerns raised by reviewers. If safeguarding, consistent family communication, and transparent financial handling are nonnegotiables, alternatives with clearer track records in these areas merit serious consideration. A careful vetting process, centered on care plans, governance transparency, and robust family outreach, will determine whether New Harmony becomes a trusted home or a facility to approach with cautious deployment.