135 Geranium Avenue East, Saint Paul, MN 55117
For more information about senior living options: (866) 208-4318
Overall Review of New Harmony Care And Rehab Center
Pros
New Harmony Care Center takes great care of residents’ loved ones.- The staff are attentive and the facility is clean.
- The food is good and residents can enjoy engaging activities like bingo, word games, and trivia.
- Each resident has a private room with an attached bathroom.
- The atmosphere is upbeat and staff consistently engage with residents, making them feel cared for.
- New Harmony collaborates well with hospice teams to provide compassionate care.
Cons
They abused the reviewer’s brother and notarized documents to steal the reviewer’s mother’s house.- There was total disrespect for the family and power of attorney, with meds administered that led to seizures and theft of money and belongings.
- There was zero communication with the legal family caregiver despite medical and financial power of attorney.
- The mother’s room was small and depressing, and she was kept in a temporary room that was very depressing.
- Some staff were described as “kind of bad” and the care was hit or miss.
- They lied about a patient’s belongings and claimed an open investigation where the client’s cash was “evidence,” and the cash and power chair have not been returned.
- The reviewer told others not to waste their time and gave zero stars.
Review
New Harmony Care and Rehab Center in Saint Paul is best suited for families seeking a smaller, home-like environment where private rooms with attached baths, solid dining, and regular activities create a routine that feels steady for an aging loved one who does not require highly specialized memory care or aggressive medical oversight. The location matters for those who want easy in-and-out access for visits, and the campus vibe, front porch time, nature paths nearby, and a generally upbeat staff atmosphere, appeals to relatives who want to be able to drop by, catch a quick visit, and participate in daily life together with the resident. Cleanliness and a sense of everyday order emerge as recurring positives in multiple reviews, reinforcing the impression of a facility that emphasizes a calm, manageable pace of living.
Those who may want to consider alternatives include families that prioritize flawless staff consistency and unambiguous financial transparency. Several reviews flag inconsistent caregiver performance and uneven engagement from staff, which can be a concern for families needing predictable oversight. More troubling are reports of alleged abuse, financial impropriety, and miscommunication around powers of attorney and bills. While some families describe exemplary care, other accounts describe actions that undermine trust and safety. For households dealing with persistent worry over medication handling, potential mismanagement, or the risk of financial loss, these red flags suggest exploring other options with tighter governance and more robust safeguarding.
The strongest, most repeatable pros center on the living environment and day-to-day care. Residents repeatedly benefit from clean facilities, private rooms with attached bathrooms, and a dining experience that residents and family members view as good or better than expected. The center delivers structured activities, bingo, word games, trivia, that give residents opportunities to engage without feeling overwhelmed. Staff generally receive praise for attentiveness and warmth, and the facility’s workflow, hospitality in the hallways, visible care protocols, and a sense of personal attention, produces a welcoming atmosphere. Hospice and long-term care experiences shared by families also point to compassionate, steady caregiving when demand is high, with a number of reports highlighting the supportive posture of staff during difficult transitions.
Nonetheless, the main negatives cannot be dismissed. Reports of “hit or miss” staffing, with some team members described as excellent and others less so, raise concerns about consistency and reliability in daily care. A few accounts describe small, suboptimal living spaces that feel cramped or depressing when a loved one is in residence longer term. The most serious cautions involve allegations of abuse and financial misconduct, including mishandled medications, unauthorized actions, and funds or belongings disappearing. In several reviews, communication with families and power-of-attorney holders is portrayed as opaque or inconsistent, with alarming implications for financial and legal protections. Such issues do not merely blemish perception; they strike at the core of safety and trust.
These pros and cons interact in a way that shapes the decision for families with different risk tolerances. For those who can maintain vigilant oversight, insist on regular updates, and often participate in care planning, New Harmony’s strengths, cleanliness, approachable staff, and a nurturing daily rhythm, can offset many ordinary care gaps and provide a comfortable living option. For households where governance, consistent staff accountability, and financial safeguards are non-negotiable, the potential risks require careful scrutiny and likely a comparison with facilities known for stronger controls and clearer dispute-resolution processes. The facility’s clear advantages in atmosphere and everyday care stand out, but the weight of the reported governance and safety concerns cannot be ignored.
In practical terms, families evaluating New Harmony should organize a thorough, multi-angle tour focused on staffing consistency, room options, and the facility’s medication and financial policies. Request to speak with frontline caregivers as well as administration, and ask for recent care plans, incident logs, and references from current residents’ families. Inquire explicitly about how powers of attorney are handled, how bills are communicated and settled, and what protections exist against theft or misappropriation. If a moving, well-supervised environment with reliable staffing is the goal, New Harmony can be a strong candidate; if not, it is prudent to keep exploring options with clearer governance and transparent operations.
76 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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