Benedictine Health Center Innsbruck

Pros

• The facility staff was very kind and respectful to the residents, creating a happy atmosphere.
• The physical therapy program has been effective, helping residents make progress in their recovery.
• Communication from the staff has been proactive, keeping families informed about expectations and appointments.
• Many residents expressed satisfaction with the cleanliness of the facility and the attentiveness of the caregivers.
• The overall experience for several residents was positive, with them feeling cared for and supported during their stay.
• The food options provided were appreciated by some residents, contributing to their overall happiness with their meals.
• Visitors noted that staff members were friendly and accommodating during their visits to loved ones at the facility.

Cons

• The staff treated the patient with disrespect and used cruel language.
• There was a lack of timely response from the nursing staff, leading to neglect.
• The call lights often went unanswered, particularly during night shifts.
• The food served was cold and sometimes inedible.
• There were issues with communication among the staff, causing confusion about care plans and medications.
• Privacy concerns were raised regarding shared bathroom facilities.
• Patients felt better than the level of care provided by the facility was suited for their needs.
• Disorganization amongst the staff was evident, especially on weekends.
• Staff showed little concern for maintaining cleanliness in patient rooms and common areas.
• Patients experienced inadequate understanding of their needs from the caregiving staff.

Review

The reviews of the facility present a stark contrast between experiences, highlighting significant concerns alongside commendations. It is clear that many families have encountered troubling situations regarding the care of their loved ones, particularly in terms of neglect and inadequate communication. One reviewer recounted a harrowing experience with their mother, who was left in distress after repeatedly activating her call button—an alarming 75 times—only to receive little assistance from an uncaring staff. This user reported that their mother soiled herself due to this neglect, suggesting a severe lack of empathy and respect from staff members. Such incidents raise serious questions about the facility's standard of care and the compassion exhibited by its employees.

Another alarming account detailed a shocking incident involving incorrect communication about a patient's death. A family member received a phone call at home informing them that their loved one had passed away when in fact, he was very much alive. This level of disorganization and miscommunication not only adds stress but also presents ethical concerns regarding patient dignity and family relationships—especially given that the couple had been married for nearly 70 years. The absence of accountability from the facility in addressing such grave mistakes further underscores potential deficiencies in administration.

In stark contrast to these negative experiences are reviews praising various aspects of the facility’s services. Several users described commendable interactions with staff members who showed kindness and respect toward residents. Positive remarks included clean environments, attentive nurses, and effective therapists who worked gently with patients to promote recovery. The food quality also received mixed reviews; while some expressed dissatisfaction over cold meals or unappetizing options, others noted that their loved ones enjoyed what was offered. Many reviewers valued the assistance provided during therapy sessions and applauded staff for being friendly and welcoming.

However, even within positive reviews, issues were highlighted regarding responsiveness and attentiveness, particularly during night shifts when some caregivers were perceived as inattentive or lacking motivation. Miscommunication among staff also surfaced as a recurring concern—the initial transition into care often felt disorganized or chaotic due to unclear communication about medication management upon arrival. Furthermore, while some experienced steady progress alongside friendly interactions with nurses and aides, instances arose where basic needs were unmet or cleanliness slipped momentarily.

While there were supportive comments on areas like physical therapy and overall cleanliness when problems were addressed promptly (such as foul odors), other users noted persistent issues like poorly maintained shared bathrooms or insufficient support for unique patient needs—highlighting how individualized care can sometimes fall short in large facilities designed to accommodate varying levels of health challenges.

In summary, this compilation paints an intricate picture wherein experiences with the nursing facility range broadly from profoundly negative encounters steeped in disrespectful treatment to uplifting narratives characterized by genuine attentiveness and emotional supportfulness among workers. These conflicting perspectives underscore an urgent need for systemic improvements targeting enhanced training for all levels of staff, more robust internal communication protocols to ensure dignified treatment of every resident, along with mechanisms facilitating timely responses especially during critical hours such as night shifts when staffing may be leaner than during busier daytime periods. As families weigh options for rehabilitation or long-term care facilities for their loved ones’ futures based on these accounts, they must proceed cautiously while carefully considering both sides illustrated through these testimonials.

This part of New Brighton, Minnesota offers a convenient and well-equipped location for senior living. With numerous physician offices, clinics, and hospitals within a short distance, residents have easy access to healthcare services. There are also plenty of dining options including Cowboy Jack's and Noodles & Company, as well as cafes like Starbucks and Caribou Coffee for socializing with friends. Several parks such as Silverwood Park and Central Park Playground provide opportunities for outdoor activities and leisurely walks. Additionally, pharmacies like Walgreens and CVS are nearby for medication needs. The area is also served by public transportation from the Minnesota State Fair Transit Hub, providing easy access to other parts of the city. Overall, this part of New Brighton offers a diverse range of amenities to support a comfortable and active senior lifestyle.

Physicians

• Fairview Clinics (0.3 miles)
• Eye Care Center (1.3 miles)
• Cardiovascular Systems (1.5 miles)
• Fairview Fridley Clinic (2.2 miles)
• Aesthetic Reconstructive Plastic Surgery (3.4 miles)
• Northtown Mall (4.6 miles)
• Eyeklinic of Edinburgh (5.1 miles)

Restaurants

• Cowboy Jack's (0.3 miles)
• Steele & Hops (1.9 miles)
• McDonald's (2.1 miles)
• Route 47 Pub And Grub (3.7 miles)
• Noodles & Company (3.7 miles)
• Hibachi Grill & Supreme Buffet (4 miles)
• Olive Garden (4.2 miles)

Parks

• Silverwood Park (1.3 miles)
• Snail Lake Regional Park (4.9 miles)
• Central Park Playground (5.1 miles)
• Boom Island Park (5.5 miles)
• Owasso Park (5.5 miles)
• Twin Lake Beach Park (5.9 miles)
• Acorn Park (6 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (3.7 miles)
• Caribou Coffee (5.5 miles)
• Starbucks (6.4 miles)

Places of Worship

• Fridley United Methodist Church (2 miles)
• North Heights Lutheran Church (2.7 miles)
• Shepherd of the Hills Lutheran Church (4.5 miles)
• Elim Church Center (6 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.7 miles)
• Walgreens (3.8 miles)
• Park Nicollet Clinic (3.9 miles)

Hospitals

• Unity Hospital (3.1 miles)
• University of Minnesota Medical Center - East Bank Campus (6.6 miles)
• Hennepin County Medical Center (6.8 miles)

Theaters

• AMC Rosedale 14 (4.5 miles)
• AMC Coon Rapids 16 (6.5 miles)

Transportation

• Minnesota State Fair Transit Hub (6.2 miles)