2230 Tioga Boulevard, New Brighton, MN 55112
For more information about senior living options: (844) 490-3973
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They are great people with high-quality customer service. They are highly experienced and expert. They are caring and bring happiness to people. The company is great and highly recommended. The client's mum has been happier since they started providing services. They have five-star ratings.
They waited over a month for a response to the referral and never heard back. They followed up via email and voicemails but received no reply. They were told there was no staff available for the service. They described the experience as very unprofessional and frustrating.A recent account describes a lengthy and meticulous attempt to arrange care for a client, underscoring a mix of dedication, patience, and growing frustration. The reviewer details spending a significant amount of time completing a referrals form that was unusually detailed and long, indicating a serious commitment to ensuring the client's needs would be clearly understood and addressed. What followed was a waiting period stretched over more than a month, with no word back from anyone involved. That silence continued despite the reviewer's persistent attempts to make contact, including follow-up emails that went unanswered, as well as multiple voicemails left in hopes of eliciting a response. The sense conveyed is one of being left in limbo, left to wonder whether any action would ever be taken.
In the same narrative, the inability to move forward becomes painfully concrete. After repeated efforts to reach the institution - calling at various times, trying different extensions, and leaving additional messages - the reviewer finally connected with someone who delivered a single, disheartening piece of news: there was no staff available to provide the requested service. The tone shifts to one of disappointment, labeling the experience as extremely unprofessional and frustrating. The overall arc of the story is not about a single missed appointment, but about a breakdown in communication and a lack of staffing that effectively blocked what had been presented as a straightforward referral process.
The contrast between this experience and another, more positive account is striking. In a separate perspective, the same organization is described as composed of great people who deliver high-quality customer service. The reviewer emphasizes that the staff are highly experienced and expert, suggesting a depth of knowledge and capability that inspires confidence. The core message centers on care and a genuine passion: the people involved are portrayed as dedicated to caring for others and bringing happiness to those they serve. This portrayal emphasizes an organizational culture that values empathy, professionalism, and skill.
Further amplifying the positive impression, the second reviewer notes a personal impact on a family member who received services. They describe their mother as having become a different person - happier and more well-adjusted - since the services began. This transformation is attributed directly to the care provided, reinforcing the perception that the organization can make a meaningful, positive difference in people's lives. The reviewer does not hesitate to offer praise, giving a five-star rating and wholehearted recommendations, which signals strong satisfaction with the outcomes achieved for their loved one.
Taken together, the two reviews sketch a nuanced picture of the same organization. On one hand, there is clear testimony to professional expertise, compassionate service, and tangible improvements in a client's well-being. On the other hand, there is a candid account of a breakdown in process and communication, compounded by the absence of available staff for a requested service. The juxtaposition raises important questions about consistency in operations: how an organization can simultaneously exemplify excellence in client care while struggling with staffing and follow-through in other situations.
This dual perspective suggests that the company may excel in direct care and customer-facing interactions when staff are available and able to engage with clients, but can falter when systems fail to align with demand or when referrals encounter bottlenecks. It highlights the critical role of timely communication, transparent service availability, and reliable staffing in maintaining trust with prospective clients who invest time and effort to prepare detailed referrals. When those elements fall short, even highly capable teams can leave a heavy impression of frustration and disappointment.
In conclusion, the stories reflect both the potential and the peril of delivering care. The organization is portrayed as capable, caring, and capable of producing meaningful positive outcomes for clients and their families. Yet the same enterprise appears to be hampered at times by gaps in outreach and staffing, leading to experiences that feel unprofessional and discouraging. For stakeholders, the takeaway is clear: strong, empathetic care must be matched with dependable processes and clear, proactive communication to ensure that the promise of quality service becomes a reliable reality for every client.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (12 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Family Trust Home Health in New Brighton, MN is a welcoming and fully furnished assisted living community that provides top-notch care services for its residents. With a range of amenities and services, we strive to create a comfortable and convenient environment for all individuals.
Our residents can enjoy delicious meals in our dining room, where special dietary restrictions are taken into consideration. Housekeeping services ensure that the living spaces are kept clean and tidy at all times. Additionally, move-in coordination is provided to make the transition into our community as smooth as possible.
For those who appreciate outdoor activities, we offer an outdoor space where residents can relax and enjoy the fresh air. The availability of Wi-Fi/high-speed internet and telephone service ensures that our residents can stay connected with loved ones.
We understand the importance of providing assistance with daily activities, such as bathing, dressing, and transfers. Our staff members also coordinate with health care providers to ensure that all medical needs are met. For individuals with diabetes or special dietary restrictions, we provide specific meal preparation options.
Transportation arrangements are available for medical purposes, as well as transportation to doctors' appointments. This allows our residents to easily access necessary healthcare services. Additionally, scheduled daily activities provide opportunities for socialization and engagement within our community.
Family Trust Home Health is conveniently located near various amenities. There are two cafes nearby for residents to enjoy a cup of coffee or a quick bite to eat. Four parks offer opportunities for recreation and relaxation in nature. Nine pharmacies ensure that medication needs are easily met. Five physicians in close proximity provide accessible medical care. With 19 restaurants nearby, there is no shortage of dining options for those who wish to explore local cuisine. Additionally, there are three places of worship and one theater nearby for spiritual and entertainment purposes.
With these offerings in mind, Family Trust Home Health in New Brighton, MN is dedicated to providing a high level of care while maintaining an engaging and fulfilling lifestyle for all residents.
Family Trust Home Health is located at 2230 Tioga Boulevard, New Brighton, MN 55112 in Ramsey County, Minnesota
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