2230 Tioga Boulevard, New Brighton, MN 55112
For more information about senior living options: (866) 208-4318
Overall Review of Family Trust Home Health
Pros
They have great people with high-quality customer service.- They are highly experienced and expert.
- They are caring and bring happiness to people, which is their passion.
- Their mum has been much happier since the services started.
- They are highly recommended and have five-star ratings.
Cons
The referral process was long and burdensome.- They waited over a month and never heard back from anyone.
- They sent a follow-up email and left three voicemails, but received no responses.
- They were told there was no staff available to provide the service.
- The overall experience was very unprofessional and frustrating.
Review
Family Trust Home Health in New Brighton, MN is best suited for families that prize experienced, compassionate in-home care and can commit to a thorough intake process in exchange for strong caregiving once services begin. The narratives point to a team that approaches care with expertise and a genuine aim to improve a client’s quality of life, turning a difficult day into something more manageable when support is active. This agency can deliver meaningful, person-centered care and clear, supportive interactions that help a loved one feel seen and cared for. The key condition is patience: the advantages show up most clearly after the administrative steps are navigated and a service start is secured.
Those evaluating this option should also acknowledge who may want to consider alternatives. If timing matters, if the need is for a rapid start or a guaranteed, steady staffing presence, the landscape can look uncertain here. A prolonged intake process and occasional gaps in responsiveness raise questions about reliability in urgent scenarios. Families should be prepared for potential delays before care begins, and should have contingency plans in place if a quick initiation is required. In short, this provider shines in sustained, planned arrangements rather than immediate, on-demand care.
The strongest pro evident in the feedback is the quality of the people and their approach to service. Compliments emphasize highly experienced, expert clinicians and a caregiving culture marked by genuine care and a focus on happiness and comfort. When services are in place, families report a meaningful difference in their loved one’s mood and engagement, thanks to skilled attention and a heartfelt commitment. That combination, expertise paired with warmth, can translate into better daily living, reduced stress for family caregivers, and a more positive caregiving relationship overall.
Counterbalancing that strength is a notable operational flaw that cannot be ignored. The intake process was described as overly long and overly detailed, with a month-plus wait to hear back. Multiple outreach attempts yielded little to no response, and the eventual message about a lack of available staff for the service was viewed as profoundly unprofessional and frustrating. These logistical gaps threaten trust and continuity of care, making it hard to plan safely for a loved one’s schedule and needs. When administrative friction dominates before care starts, the perceived value of the care itself is at risk.
Despite the weakness in the intake experience, the pros remain meaningful enough to offset some concerns, provided the agency demonstrates a reliable path to activation. Families who value the combination of clinician experience and a caring, person-first approach will likely find the strongest justification to pursue this option if a confident commitment to start dates, staffing coverage, and ongoing communication is secured in writing. A practical strategy is to secure a clear start plan, assign a single point of contact, and request a preliminary site visit to assess fit before committing. A short-term trial period can also help gauge whether the promised warmth translates into reliable, day-to-day care.
In the end, the decision rests on timing and risk tolerance. Family Trust Home Health is a compelling choice for families that can tolerate a slower, more deliberate onboarding process in exchange for high-quality, compassionate care that genuinely improves a loved one’s day-to-day life. For those who cannot absorb a potentially extended wait or worry about staffing gaps, alternatives with faster onboarding and steadier immediate availability are worth exploring. Prospective clients should insist on a concrete start date, transparent staffing commitments, and a documented care plan, then weigh the anticipated emotional payoff of expert, attentive care against the practicality of the timing and reliability of the intake process.
Features
Housing
4 resident community capacity
Types of Care
Assisted Living
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Transportation
Minneapolis-St Paul International (12 miles away)
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers- Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
- Diabetes diet
- Special dietary restrictions
Activities
- Community-sponsored activities
- Scheduled daily activities
Description
Family Trust Home Health in New Brighton, MN is a welcoming and fully furnished assisted living community that provides top-notch care services for its residents. With a range of amenities and services, we strive to create a comfortable and convenient environment for all individuals.
Our residents can enjoy delicious meals in our dining room, where special dietary restrictions are taken into consideration. Housekeeping services ensure that the living spaces are kept clean and tidy at all times. Additionally, move-in coordination is provided to make the transition into our community as smooth as possible.
For those who appreciate outdoor activities, we offer an outdoor space where residents can relax and enjoy the fresh air. The availability of Wi-Fi/high-speed internet and telephone service ensures that our residents can stay connected with loved ones.
We understand the importance of providing assistance with daily activities, such as bathing, dressing, and transfers. Our staff members also coordinate with health care providers to ensure that all medical needs are met. For individuals with diabetes or special dietary restrictions, we provide specific meal preparation options.
Transportation arrangements are available for medical purposes, as well as transportation to doctors' appointments. This allows our residents to easily access necessary healthcare services. Additionally, scheduled daily activities provide opportunities for socialization and engagement within our community.
Family Trust Home Health is conveniently located near various amenities. There are two cafes nearby for residents to enjoy a cup of coffee or a quick bite to eat. Four parks offer opportunities for recreation and relaxation in nature. Nine pharmacies ensure that medication needs are easily met. Five physicians in close proximity provide accessible medical care. With 19 restaurants nearby, there is no shortage of dining options for those who wish to explore local cuisine. Additionally, there are three places of worship and one theater nearby for spiritual and entertainment purposes.
With these offerings in mind, Family Trust Home Health in New Brighton, MN is dedicated to providing a high level of care while maintaining an engaging and fulfilling lifestyle for all residents.
Nearby Places of Interest
Parks
- Silverwood Park (0.7 miles)
- Central Park Playground (4.3 miles)
- Snail Lake Regional Park (4.6 miles)
- Owasso Park (4.9 miles)
- Boom Island Park (5 miles)
- Acorn Park (5.4 miles)
- North Loop Dog Park (5.6 miles)
Physicians
- Fairview Clinics (0.9 miles)
- Cardiovascular Systems (1.5 miles)
- Eye Care Center (2.1 miles)
- Fairview Fridley Clinic (3 miles)
- Aesthetic Reconstructive Plastic Surgery (4.2 miles)
- Entira Family Clinics (5.1 miles)
- Minnesota Vein Center (5.2 miles)
Restaurants
- Cowboy Jack's (0.9 miles)
- Steele & Hops (1.2 miles)
- McDonald's (2.7 miles)
- Noodles & Company (3.3 miles)
- Olive Garden (3.4 miles)
- Taco Bell (3.6 miles)
- McDonald's (3.7 miles)
Cafes
- Starbucks (1.2 miles)
- Starbucks (3.3 miles)
- Caribou Coffee (5.7 miles)
- Roundtable Cof (6.2 miles)
Pharmacies
- Walgreens (1.3 miles)
- CVS Pharmacy (2 miles)
- Walgreens (3.1 miles)
- Walgreens (3.2 miles)
- Walgreens (3.2 miles)
- Walgreens (3.3 miles)
- CVS Pharmacy (3.5 miles)
Places of Worship
- North Heights Lutheran Church (2.7 miles)
- Fridley United Methodist Church (2.8 miles)
- Shepherd of the Hills Lutheran Church (4.2 miles)
- Elim Church Center (6.1 miles)
- Westminster Presbyterian Church (6.5 miles)
Theaters
- AMC Rosedale 14 (3.7 miles)
Hospitals
- Unity Hospital (3.9 miles)
- University of Minnesota Medical Center - East Bank Campus (5.8 miles)
- Hennepin County Medical Center (6.2 miles)
- Csc Gi Lab (6.2 miles)
Transportation
- Minnesota State Fair Transit Hub (5.4 miles)
Frequently Asked Questions
Family Trust Home Health is located at 2230 Tioga Boulevard, New Brighton, MN 55112 in Ramsey County, Minnesota
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