Elders Home
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PO Box 188, New York Mills, MN 56567
For more information about senior living options: (844) 490-3973
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Lake Country Home Care staff are very kind and caring. The providers they send to clients are amazing. Lake Country does a wonderful job of matching workers to clients. The caregivers were willing to work with the client on gardens, quilting tasks, and town trips. Her last year was much fuller thanks to the kind, caring help she received. When hospice was needed, Lake Country was a wealth of help and information. The personnel are exceptionally professional, knowledgeable in elder care, and tender, caring people. They are compassionate and supportive.
They didn't usually come on time. Only one PCA came, and the client was told they couldn't keep that PCA. One of the PCAs let the emotional support cat get into something that poisoned her. They weren't told they were sorry after the cat died, and they didn't admit fault even when that would have helped. It felt like they didn't care about the client. They told the client it was the client's fault for not always being with the PCA, implying the client wasn't in charge of things in their own home.Lake Country Home Care draws a wide range of experiences from the families and individuals they serve. On one hand, many clients and their loved ones describe a deeply positive, supportive relationship with the agency, praising the kindness, professionalism, and genuine care shown by the staff. On the other hand, there are sharp criticisms from at least one account that highlights serious concerns about punctuality, accountability, and the treatment of a client in a moment of vulnerability. Taken together, the feedback reflects both the potential strength of Lake Country's caregiving team and the real anxieties that can arise when expectations around reliability and empathy are unmet.
In one account, the experience is marked by repeated difficulties with timeliness. The client recalls that caregivers often did not arrive on time, with only one personal care assistant (PCA) consistently arriving as scheduled. The client even requested keeping that particular PCA, but was told that this wasn't possible. This sense of inconsistency formed the backdrop for a troubling incident involving an emotional support animal. One of the PCAs allegedly exposed the client's emotional support cat to something hazardous, resulting in the pet's poisoning. What followed, in this account, was not an expression of sympathy or accountability from the agency; rather, there was a perceived lack of acknowledgment or apology about the pet's death. The client felt that neither the staff nor the agency offered compassionate, human-centered support, and that the situation revealed a broader sense of disregard for the client's wellbeing.
The same account conveys a troubling dynamic in which the client was told to be constantly present with the PCA, effectively placing the burden of supervision on the client. The client was instructed to remain at the door or stay stationed with the PCA at all times, which made basic tasks, such as using the bathroom, exceedingly difficult due to mobility challenges. Instead of feeling supported, the client describes being blamed for the incident, with staff implying that the client should have been more vigilant or present with the PCA at all times. There is a sense that the client was not considered an equal partner in care, but rather someone who should have managed the staff's behavior and movements within their own home. The language used in these interactions left the client feeling dismissed and convinced that the agency did not see them as capable of directing their own care.
This narrative also touches on the client's sense of being put in the role of trainer for the caregivers, rather than the recipient of professional caregiving. The client describes being told that they were not in charge of things in their own house; rather, the staff were expected to handle the needs inside the home. Such statements contributed to a belief that the client's autonomy and dignity were being undermined. The conclusion drawn by the client is strong and clear: they would not recommend Lake Country Home Care based on this experience. The emotional weight of the incident, combined with what felt like a lack of sincere sympathy, left a lasting impression that colors the overall view of the agency.
In contrast to this negative experience, several other accounts paint a very different picture. One family expresses deep gratitude for the care their mother received, describing the providers as amazing and noting how effectively Lake Country matched workers to the client's personality and needs. The mother formed strong connections with the two caregivers who supported her, and those caregivers were willing to engage in activities that mattered to her - working in the garden, helping with quilting projects, and accompanying her on town trips. This caregiver team contributed to the mother's last year being fuller and more meaningful, highlighting the agency's ability to deliver not just basic personal care, but also enrichment and companionship. When hospice care was needed, the agency was described as a helpful, knowledgeable resource, providing information and direction at a challenging time. The sentiment is one of heartfelt gratitude for the loving, caring people Lake Country staffed in the home.
Another reviewer spoke of seeking Lake Country's services on the recommendation of others and finding unwavering support during a difficult period. The family emphasizes the agency's partnership with hospice and the compassion and steadfast support offered throughout the process. The overall tone is one of relief and appreciation for choosing Lake Country as a partner during a challenging chapter, with a clear willingness to recommend the agency to others.
A third positive account highlights the reliability and professionalism of the Lake Country team caring for a mother in Wadena, Minnesota. The reviewer notes ongoing involvement and oversight, especially when new staff come onto the account, and commends the entire team for their professionalism and expertise. The caregivers are described as knowledgeable about elder care, familiar with standard medications, and universally tender and caring in their approach. This review underscores the agency's strengths in pairing skilled caregivers with the right clients and maintaining a high level of attentiveness and compassion over time.
Taken together, the reviews present a nuanced portrait: Lake Country Home Care can be a source of exceptional support, warmth, and practical assistance that greatly enhances a client's quality of life, particularly when caregivers are well-matched and hospice coordination is smooth. The positive experiences emphasize meaningful engagement with the client's interests and routines, consistent staff introductions, and a strong sense of teamwork that respects both the client's dignity and autonomy. In other words, when the caregiving team works well and alignment with the client's needs is strong, families feel grateful and secure in the care their loved ones receive.
Yet the collection of testimonials also serves as a cautionary note about how quickly a single negative experience can color overall perceptions. It highlights the critical importance of punctuality, accountability, and compassionate communication, especially in moments of loss or crisis. The most troubling account pivots on a perceived lack of empathy and an imbalance of power between the client and the caregiving staff, where the client felt blamed and sidelined rather than supported. This contrast suggests that while Lake Country Home Care has the capacity to deliver outstanding, personalized care, there remains room for improvement in staff accountability, client empowerment, and sensitive handling of difficult incidents.
Ultimately, the body of feedback reflects an organization capable of delivering extraordinary, person-centered care when the stars align - caregivers who are skilled, compassionate, and well-matched to the client's life and preferences, with strong coordination to hospice when needed. At the same time, it highlights the real risks and emotional harm that can occur if punctuality falters, if staff accountability is lacking, or if clients feel blamed rather than cared for during vulnerable moments. For families considering Lake Country Home Care, the messages point toward a need for clear communication, consistent staffing, and a steadfast commitment to treating clients with dignity and respect - especially in their own homes, during life's most challenging chapters.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.The Elders Home in New York Mills, MN is an assisted living community that offers a comfortable and supportive environment for seniors. Located in a peaceful neighborhood, this facility provides residents with easy access to essential amenities and services.
For the convenience of residents, there are several cafes nearby where they can enjoy a cup of coffee or a light meal with friends and family. These cafes offer a cozy ambiance and a variety of menu options to cater to different preferences.
Healthcare needs are well taken care of with pharmacies located in close proximity to the community. This allows residents to easily refill their prescriptions or purchase over-the-counter medications as needed. Additionally, having physicians nearby ensures that medical care is readily available whenever required.
One of the highlights of living at Elders Home is the excellent dining options available nearby. Residents can savor delicious meals at local restaurants renowned for their culinary delights. Whether it's enjoying a special occasion or simply treating themselves to good food, residents have plenty of choices within a short distance from the community.
For those who value spirituality and want to practice their faith, there are four places of worship located conveniently close by. This allows residents to continue engaging in religious activities and connecting with their communities without any hassle.
Overall, the Elders Home in New York Mills, MN offers not only exceptional care but also ensures that residents have access to various amenities and services that enhance their quality of life. With its prime location surrounded by cafes, pharmacies, physicians' offices, restaurants, and places of worship, this assisted living community truly caters to the diverse needs and preferences of its residents.
New York Mills, Minnesota, is a quaint and welcoming community with a range of amenities to support senior living. The Johnson Family Spine Clinic offers physicians specializing in spinal care, ensuring quality medical services are easily accessible. Various cafes such as Eagles Cafe and Nest provide opportunities for socializing and enjoying delicious meals. Places of worship like St John's Catholic Church and Trinity Lutheran Church offer spiritual nourishment and a sense of community. Pharmacies like Seip Drug and Thrifty White Pharmacy are conveniently located for medication needs. Restaurants such as Mills Lanes & Lucky Strike Grill and Big Pine Lodge offer dining options for every taste. Transportation options include Wadena Airport and U-Haul services, making it easy to get around the area. Parks like Otter Tail Park and Blacks Grove Park provide opportunities for outdoor activities and relaxation. Nearby hospitals like Perham Hospital District and Perham Health ensure access to healthcare facilities when needed. Overall, New York Mills presents itself as a comfortable and supportive environment for seniors looking for a peaceful place to call home.
Elders Home is located at PO Box 188, New York Mills, MN 56567 in Otter Tail County, Minnesota
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