1013 Hart Boulevard, Monticello, MN 55362
For more information about senior living options: (844) 490-3973
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The staff were very professional. The wait for X-rays and treatment was not long. The hospital was clean and technologically up to date. The nurses and doctors were exceptional, kind, and personable. The birth center stay was the best experience, with compassionate care. Dr. Schirm was an excellent OB who listened and made the patient feel comfortable. CentraCare outpatient care is highly recommended. The staff addressed every concern with thorough testing and incredible bedside manner.
The staff were very rude and reacted with irritation when questioned. CentraCare should be closed and investigated for medical malpractice. The ER doctor misdiagnosed her. The service was absolutely horrible and treated her like garbage. The reviewer felt they were treated poorly and told to shut up. They refused to explain why medications were billed differently from other services. The reviewer urged others to go anywhere else instead of this hospital.Patients' reviews of CentraCare facilities paint a picture of a health system that elicits a wide range of experiences. Some visits are remembered as caring, competent, and reassuring, while others are recalled as frustrating, impersonal, or even upsetting. The threads that run through these accounts suggest that the quality of care can vary markedly by department, individual staff, and the specific circumstances of a visit. Taken together, they form a complex mosaic rather than a single story about a single encounter.
Several readers describe a mixed financial experience that leaves them frustrated and confused. One family recounts that, while their husband's hospital stay appeared adequately billed, insurance coverage left a charge for medications that were administered during the admission. They were told that the hospital "doesn't bill insurance for medication," and when they pressed for an explanation or a rebill, the staff reacted with irritation and offered to send a separate medication list only if they filed a claim themselves. The lack of a clear, consistent policy explanation left them feeling misled and unsure why medications are billed in some cases but not others. This sentiment about billing practices and communication appears repeatedly as a point of frustration for patients.
In contrast, others recount moments of strong professional care in the emergency department. One reviewer who broke a bone reported that the ER staff were professional from the outset, with prompt x-rays and treatment, a clean facility, and up-to-date technology contributing to a sense of quality care. Another patient who arrived with chest pain and anxiety described a compassionate, thorough team that listened, ran appropriate tests, and provided bedside manner with humor and warmth to ease fear. For this patient, the experience stood in sharp relief against a common stereotype of ERs as cold or rushed, highlighting how a single staffing team can transform a frightening situation into one that feels human and respectful.
Yet other accounts describe troubling encounters in the same system. A strongly worded post accuses CentraCare of mishandling newborn testing, alleging that a friend was pressured to forego certain tests and was subjected to cord and placenta testing without consent, with publicly shared "proof." The post urges systemic accountability and even the closure of CentraCare. While these are personal claims, they underscore a recurrent theme: concerns about consent, patient rights, and how information and testing are presented to new parents. These kinds of experiences can leave lasting impact on trust and confidence in a hospital system.
The ER is a recurring battleground of praise and criticism. Some patients report that their visits were rushed or felt like inconveniences, with intake staff doing their job well but clinicians and other ER personnel coming across as curt or dismissive. In one instance, a patient who waited only a short time before being seen still felt that the care was hurried and that a doctor's misdiagnosis could have grave consequences. In another case, a family described a painful experience of feeling ignored or spoken to disrespectfully, emphasizing that even when wait times are reasonable, the tone and approach of staff can determine whether a patient feels supported or talked down to.
There are also distinctly positive narratives about particular teams and individuals. A family praised the birth center and obstetrics team for their attentive, compassionate care during a high-stakes delivery. Names such as Melissa, Betsy, Iviee, Makenzie, Brittany, and especially Dr. Schirm are highlighted as pillars who listened, explained options, and made the experience of bringing a child into the world feel safe and supported. Another patient who underwent outpatient hernia surgery singled out Dr. Sade Finn for her welcoming demeanor and thorough, patient-centered approach, with nurse Kari also noted for being pleasant throughout the process. These stories illustrate the difference that empathetic clinicians and organized, supportive nursing care can make in patients' memories of medical experiences.
Pediatric and family care voices also show the spectrum. One reviewer described a negative encounter in the emergency department, feeling dismissed by a physician who could not or would not acknowledge a concern about their child's health, and suggested the doctor may have overlooked something more serious. Another family contrasted this with positive experiences elsewhere in the same facility, noting that their children have generally received good care, and when a clinician was supportive and attentive, it made a meaningful difference. The tension between perceived bias, particularly in the context of race or gender, and the expectation that clinicians listen to patients can shape how families interpret their care and decide where to seek treatment in the future.
Within the broader set of experiences, there are also notes of gratitude for specific moments of kindness that go above and beyond routine care. A reviewer lauds a nurse who braided an elderly patient's hair, describing it as a small act that contributed to a sense of dignity and humanity at a difficult time. Others recount moments when staff went out of their way to ensure pain relief, clarity around discharge instructions, or a clear, compassionate explanation of what to expect next. Even among critical reviews, there are threads of appreciation for individual team members whose efforts stand out against a backdrop of systemic concerns.
Overall, the collection of experiences suggests that CentraCare can deliver high-quality, reassuring care - especially in moments of acute need, where clean facilities, competent staff, and thoughtful clinicians can make a patient feel heard and valued. At the same time, the experiences reveal real challenges: inconsistent bedside manner, perceived delays or inefficiencies in the ER, billing and consent issues, and occasional encounters with staff who appear overwhelmed or insensitive. The mix of praise and complaint across departments - obstetrics, emergency, pediatrics, outpatient surgery, and routine visits - highlights the importance of consistent communication, patient-centered care, and ongoing attention to consent, privacy, and respect in every interaction.
For anyone navigating CentraCare, these experiences underscore the value of asking questions, seeking clarity on billing and authorization, and, when possible, asking to speak with a patient advocate or supervisor if care feels rushed or disrespectful. They also celebrate the positive impact that dedicated clinicians and compassionate nurses can have on patients and families, reminding us that even in busy hospital environments, the humanity of care can shine through in tangible, memorable ways.
89 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St Cloud Regional (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Centracare Health - Monticello in Monticello, MN is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily access local destinations.
The computer center allows residents to stay connected and engage in digital activities, while the fitness room promotes physical wellness. The community is fully furnished and also provides a gaming room and small library for recreational activities.
Outdoor spaces such as a garden allow residents to enjoy nature, while housekeeping services ensure a clean and comfortable living environment. Each resident has their own private bathroom and meals are provided in a restaurant-style dining room with special dietary restrictions accommodated.
Residents have access to telephone and Wi-Fi/high-speed internet services. Transportation arrangements for non-medical purposes as well as for doctor's appointments are also available. A wellness center is onsite to support the overall well-being of the residents.
In terms of care services, Centracare Health - Monticello offers 24-hour call system and supervision to ensure the safety of its residents. Trained staff provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also provided, along with diabetes diet support and meal preparation services. The community also offers a mental wellness program to address the emotional well-being of its residents.
A variety of activities are offered including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Centracare Health - Monticello provides a comfortable and supportive environment for seniors who require assistance with their daily lives while offering various amenities and care services to enhance their quality of life.
Centracare Health - Monticello is located at 1013 Hart Boulevard, Monticello, MN 55362 in Wright County, Minnesota
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