1013 Hart Boulevard, Monticello, MN 55362
For more information about senior living options: (844) 490-3973
The ER staff addressed every concern with empathy and provided excellent bedside manner. The birth center nurses were exceptional—kind, attentive, and made the delivery a memorable experience. Dr. Schirm and her obstetric team were the best, listening to concerns and helping patients have the birth they wanted. The Monticello birth staff were amazing; the patient would highly recommend the hospital for childbirth. The COVID-19 treatment team provided lifesaving care and treated the patient with bravery and dedication. The Wound Care Clinic and hospital staff are consistently professional and caring; patients feel well supported. The ER team, including Dr. Bonneville, was thorough and attentive, making a five-day stay largely positive.
The staff were very rude and even left to go to Buffalo Hospital. They describe the service as absolutely horrible, with staff treating patients like garbage and vowing never to return. The ER was a nightmare: unprofessional nurses yelled, slammed doors, and did not listen to patients’ needs. They were kicked out of the ER after expressing suicidal thoughts in freezing temperatures, which was dangerous and inhumane. The staff repeatedly claimed issues were just anxiety and could not diagnose real problems. The billing department was rude and mishandled insurance claims, resulting in large bills. Patients waited for hours for care and felt staff were indifferent to their needs. Some patients felt they were suspected of drug-seeking and denied needed pain relief.This CentraCare Health location in Monticello is best suited for families that place a strong emphasis on obstetric and birth-center care, paired with a hospital context that can deliver fast, attentive emergency input when needed. The birth center and accompanying obstetric team are repeatedly highlighted as a standout feature, capable of making a delivery or postpartum experience feel supportive and competent. For families who trust the CentraCare network and are willing to tolerate a wide range of day-to-day interactions across departments, Monticello can be a workable option when the focus is on a positive birth experience and access to urgent care.
On the upside, the strongest, most reliable positives center around the obstetric and select emergency care experiences. Several reviews praise the birth center team for warmth, efficiency, and practical support through labor and postnatal care, with specific nurses and doctors repeatedly named as exceptional. There are also anecdotes of fast, thorough ER responses in acute cases, good surgical experiences, and a consistently capable wound-care and general-surgery track record when conditions are clear-cut. When care goes well, this campus shows what a well-coordinated hospital within a larger system can deliver: attentive staff, clear communication from certain clinicians, and a comfort level in high-stakes moments.
Yet the dominant thread across the bulk of feedback is concern over inconsistency and interfaces that fray easily. A recurring chorus centers on rude or dismissive behavior from frontline staff, poor bedside manner, and a sense that patients’ concerns are not always heard or prioritized. Billing and coding headaches loom large, with multiple reviews alleging misbilling, opaque charges, or mismanagement of insurance claims, sometimes tied to medication or urgent-care versus emergency-designations. The most alarming outliers recount patients being discharged or dismissed without adequate assessment in critical moments, and even instances of feeling unsafe or neglected in distress. Taken together, these experiences create a canyon between what can be excellent clinical care in a moment of need and a frustrating, hit-or-miss administrative and customer-service environment.
Those pros and cons do not exist in a vacuum. When the care team hits the mark, the positives can offset a lot of anxiety, patients report being heard, treated with respect, and given thorough explanations during key procedures. The birth center’s quality, coupled with certain ER and inpatient teams who communicate well and respond quickly, demonstrates the potential for Monticello to function as a high-capacity community hospital. However, the same set of patient reviews show that the good care can dissolve into frustration elsewhere, long waits, perceived arrogance, or missteps in billing can erase the relief achieved in a successful delivery or a life-saving admission. The hospital’s ability to consistently deliver is the hinge on which value rests.
Alternatives deserve clear consideration for families prioritizing reliability, predictable service, and transparent billing. Larger nearby centers within the region, where staffing patterns and patient flow may be more stable, are frequently named as preferable for those who cannot tolerate irregular experiences. For obstetric needs, the Monticello birth center may remain appealing, but for general emergency care or chronic-symptom management, seeking care at facilities with a more uniformly praised bedside approach and clearer financial processes can make a meaningful difference. In short, Monticello should be weighed as a mixed bag: it can be a strong choice for birth and certain urgent scenarios, but it is prudent to have backup options for non-urgent, non-birth care, and to approach billing with careful scrutiny.
A practical decision guide emerges from these patterns. Prospective patients should prepare a targeted questions list before admission: which providers will be on the care team for the specific condition; what is the expected pathway for imaging and tests; who handles medications, and how will any drug costs be billed; and what steps exist to contest unexpected charges or misfiled insurance claims. For families choosing Monticello, a proactive stance, verifying the obstetric team’s continuity, insisting on timely updates during emergencies, and confirming billing practices in advance, can help harness the hospital’s strongest attributes while mitigating the most troubling downsides. In the end, Monticello earns its place for those who can leverage its birth-center strengths and are prepared to navigate the administrative unevenness with diligence.
89 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
St Cloud Regional (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Centracare Health - Monticello in Monticello, MN is an assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents to easily access local destinations.
The computer center allows residents to stay connected and engage in digital activities, while the fitness room promotes physical wellness. The community is fully furnished and also provides a gaming room and small library for recreational activities.
Outdoor spaces such as a garden allow residents to enjoy nature, while housekeeping services ensure a clean and comfortable living environment. Each resident has their own private bathroom and meals are provided in a restaurant-style dining room with special dietary restrictions accommodated.
Residents have access to telephone and Wi-Fi/high-speed internet services. Transportation arrangements for non-medical purposes as well as for doctor's appointments are also available. A wellness center is onsite to support the overall well-being of the residents.
In terms of care services, Centracare Health - Monticello offers 24-hour call system and supervision to ensure the safety of its residents. Trained staff provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also provided, along with diabetes diet support and meal preparation services. The community also offers a mental wellness program to address the emotional well-being of its residents.
A variety of activities are offered including concierge services, fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Centracare Health - Monticello provides a comfortable and supportive environment for seniors who require assistance with their daily lives while offering various amenities and care services to enhance their quality of life.
Centracare Health - Monticello is located at 1013 Hart Boulevard, Monticello, MN 55362 in Wright County, Minnesota
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