Synergy Home Care Monticello, MN in Monticello, MN

Pros

• Customers report that Synergy HomeCare provides excellent care and thoughtful service to both patients and families.
• The staff is described as kind, helpful, and genuinely caring.
• The company is praised for flexibility with schedules and responsiveness to needs.
• Caregivers are noted as professional, reliable, proactive, and going above and beyond.
• Families appreciate practical support such as assistance with daily tasks, transportation, and personal care, delivered with compassion.
• The office team is polite, courteous, and keeps lines of communication open.
• Many reviews characterize Synergy as a top-quality, compassionate home-care provider and a trusted partner.

Cons

• Synergy has not kept up with its end of the bargain, and the reviewer would not recommend them.
• Synergy keeps messing up and cannot consistently send two caregivers.
• The company has many clients and not enough caregivers.
• Caregivers are frequently switched around, leaving the client to deal with it.
• Ms. Denson was rude and unprofessional on the phone.
• There is concern about leaving a client with caregivers who are unfamiliar with her routines.
• Synergy does not follow up with communications well.

Review

Synergy Home Care Monticello is best suited for families seeking deeply personalized, in-home support that allows an aging loved one to stay in familiar surroundings. This service line is especially strong for seniors who need help with daily tasks, transportation, light housekeeping, laundry, and companionship, along with practical assistance that can include lifting, meal prep, and even managing pet care. The reviews consistently describe caregivers who are kind, attentive, and proactive, and they highlight the program’s capacity to adapt to changing needs, whether the priority is afternoons with a caregiver who can coordinate errands or mornings devoted to personal care. For families navigating dementia, post-stroke recovery, or rising physical limitations, this Monticello team often becomes a reliable extension of the household, earning trust through steady, compassionate presence and a willingness to go beyond the basics to support both the patient and the family.

This option may not be the best fit for households that require guaranteed, round-the-clock two-person coverage at every moment or that demand high-level medical nursing oversight on site. Some reviews flag scheduling volatility and caregiver turnover as recurring headaches, with occasional gaps where two caregivers are not consistently available or where replacements arrive with little notice. For families seeking a strictly predictable, less fluctuating schedule, or for those needing intensive skilled nursing supervision, alternatives such as a licensed skilled-nursing facility or a home-health agency with more rigidly defined caregiver-pairing protocols may be preferable. A few voices also point to occasional communication friction with the office, including a perception of uneven responsiveness, which matters when every appointment hinges on precise caregiver continuity.

The strongest pro line-up, caregiver warmth, strong office support, and flexible scheduling, largely offsets these downsides. Caregivers are repeatedly described as compassionate, capable, and willing to tackle tasks beyond the usual menu, from assisting with heavy loads at the store to managing household chores and even routine pet care. The reviews illustrate a culture where staff members not only perform tasks but also build meaningful rapport, with several caregivers named as standouts and office leaders (including the owner and supervisors) who physically intervene to smooth scheduling and ensure coverage when plans shift. Families consistently report feeling understood by the team, experiencing proactive communication, and sensing that the care plan is tailored rather than one-size-fits-all. When reliability is present, the tangible benefits, improved quality of life, reduced caregiver burden for family members, and a sense of security, make the occasional scheduling hiccup a manageable trade-off.

On the downside, the most tangible drawbacks involve logistics. A minority of reviews describe challenges keeping a stable cadre of caregivers, with instances of last-minute changes and difficulties coordinating two caregivers for specific days. There are mentions of occasional communication gaps about who will be arriving and when, which can be unsettling for families that rely on consistent routines for vulnerable loved ones. Yet these concerns are not universal, and many families emphasize that the same caregivers often become trusted presences, which mitigates anxiety about shifts in staff. In short, when the system is running smoothly, the care experience is outstanding; when it isn’t, frustration tends to center on scheduling and caregiver consistency rather than on the quality of care itself.

For decision-makers, the recommended approach is pragmatic and action-oriented. Start with a candid conversation with the leadership about expectations for caregiver consistency, the acceptable response time for scheduling changes, and the protocol for back-up coverage on short notice. Request a clear plan for matching caregivers to the patient’s routine and needs, and insist on transparent communication about any substitutions, including who will arrive and what tasks will be covered. If higher need or two-person coverage is non-negotiable, insist on a written guarantee and a trial period to evaluate real-world performance. Compare this provider against other in-home options and against assisted living when on-site medical oversight or a fixed staffing model is essential. Finally, verify the cost structure, billing cadence, and any add-ons (errands, transportation, or administrative fees) to ensure predictability before committing.

The bottom line is that Synergy Home Care Monticello delivers high-caliber, dignified home care that families can rely on for especially demanding caregiving scenarios. The standout asset is the care team’s dedication, caregivers who anticipate needs, staff who listen, and leadership that steps in to align schedules with the family’s real life. For families who prize flexibility, personalized attention, and the comfort of in-home living, this provider presents a compelling combination of heart and competence. The caveat is that expectations around consistency and staffing stability must be set and managed from the outset; when those conditions are met, the offsetting strengths become pronounced enough to justify choosing Synergy over alternatives. For households where unwavering, two‑caregiver, 24/7 coverage or routine nursing oversight is non‑negotiable, it pays to explore other options, but for most families seeking reliable, compassionate support that respects both patient and family dynamics, Synergy Home Care Monticello stands out as a prudent, capable partner.

Restaurants

• Chatters Restaurant & Bar (0.1 miles)
• Taco John's (0.1 miles)
• Applebee's (0.1 miles)
• China Buffet (0.2 miles)
• Foul Line Sports Bar (0.4 miles)
• Jimmy John's (0.5 miles)
• McDonald's (0.7 miles)

Hospitals

• Monticello-Big Lake Pet Hosp (0.2 miles)
• Riverplace Clinic (1.2 miles)
• New River Medical Center (1.5 miles)
• Monticello Big Lake Hospital (1.5 miles)
• Nursing Home Monticello-Big Lake (1.5 miles)
• Buffalo Clinic (7.2 miles)
• Buffalo Hospital Emergency Department (7.2 miles)

Theaters

• Monticello 15 Theatre (0.2 miles)

Places of Worship

• Quarry Community Church (0.7 miles)
• Faith Lutheran Church (6.9 miles)
• Cornerstone Baptist Church (7.9 miles)
• Westbridge Community Church (8.4 miles)
• Seventh-Day Aventist Church (8.5 miles)
• St Michael Catholic Church (8.7 miles)
• Silver Creek Community Church (8.7 miles)

Pharmacies

• Cub Pharmacy 691 (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Coborn's Superstore (4.5 miles)
• Coborn's Pharmacy (4.6 miles)
• Allied Pharmacy Products (6 miles)
• Centracare Pharmacy Becker (7.2 miles)

Parks

• Pioneer Park (1 miles)
• Lakeside Park (4 miles)
• Lake Maria State Park (6.5 miles)
• Villas Park (7.5 miles)
• Gutzwiller Park (7.6 miles)
• The Park (8 miles)
• Mills Sturges Park (8.1 miles)

Physicians

• Stellis Health (1.5 miles)
• Monticello Cancer Center (1.5 miles)
• Nemec Glenn MD (1.5 miles)
• CentraCare Health - Monticello (1.5 miles)
• CentraCare (1.5 miles)
• Olson Timothy MD (1.6 miles)
• Drs. Bailey and Simmons (1.6 miles)

Cafes

• Caribou Coffee (1.7 miles)
• The Lake Cafe (4.3 miles)
• Caribou Coffee (4.7 miles)