Synergy Home Care Monticello, MN in Monticello, MN

Pros

• They are amazing with flexible schedules and incredibly convenient for busy moms.
• The caregivers are consistently kind, attentive, and professional.
• The office staff are polite, caring, and quick to respond.
• Mary is a wonderful main caregiver who goes above and beyond to meet her clients' needs.
• The team is compassionate, knowledgeable, and dependable.
• Synergy HomeCare is a caring, high-quality provider that truly prioritizes clients.
• The caregivers are reliable, punctual, and supportive, making daily living easier.
• Emily, Brian, and other team members are praised for their cheerful, proactive care.
• Families report peace of mind knowing their loved ones are in good hands.

Cons

• Synergy staff do not follow up with communications well.
• They keep messing up caregiver assignments and are never able to send two caregivers correctly.
• They have a lot of clients and not enough caregivers.
• Ms. Denson was very rude and unprofessional on the phone.
• Synergy has not kept up with their end of the bargain.
• Caregivers are constantly switched around, and Heather tells clients to deal with it.

Review

Synergy HomeCare Monticello is best suited for families seeking a highly adaptable, in-home care partner that can flex around a busy schedule and deliver practical, day-to-day support. The program works particularly well for seniors who need regular assistance with personal care, light housekeeping, laundry, transportation to appointments or shopping, and steady companionship. Caregivers are described as warm, proactive, and capable of handling tasks that clients cannot manage alone, including helping with heavy lifting or climbing onto a pedestal bed. Office staff are consistently cited as courteous and responsive, with a knack for matching the right caregiver to the person served. When continuity, responsiveness, and hands-on help are non-negotiables, this agency tends to rise to the occasion.

That said, this option may not be the best fit for every family. Alternatives may be worth pursuing for those who demand rock-solid schedule integrity with minimal substitutions, or for clients with highly specialized or long-term needs where caregiver turnover would disrupt routines. Some families experience caregiver rotations or last-minute changes, which can undermine predictability. A few reviewers report inconsistent communications from the office or gaps in updates when shifts are altered. For households that require two caregivers concurrently for certain tasks, the scheduling complexity and staffing limitations can become a drag. In such scenarios, exploring other providers with stronger continuity or a fixed staffing model may prove worthwhile.

On balance, the strengths are compelling. A standout is the extraordinary flexibility that accommodates fluctuating family calendars, which keeps seniors connected to regular care without forcing disruptive changes. The caregiving teams are frequently described as genuinely caring and capable across a broad scope of tasks - shopping, errands, light housekeeping, transportation, and even pet-related duties. Notable caregivers have earned repeated praise for their attentiveness, initiative, and respectful communication, while office leadership - often led by engaged owners or coordinators - keeps care plans moving forward smoothly. The ability to add or adjust tasks and to schedule care with little notice is repeatedly highlighted as a major asset, especially for families navigating medical appointments or recovery.

To maximize success with Synergy, approach the engagement with a clear plan and firm expectations. Prioritize establishing a primary caregiver with a reliable back-up, and push for advance scheduling whenever possible to minimize substitutions. Use a single, dedicated office contact to stay aligned on dates, times, and any changes, and request written confirmations for all arrangements. If certain duties require two hands or a more complex routine, articulate that need up front and request coverage options that minimize last-minute disruption. When the match is strong - caregivers who anticipate needs, communicate effectively, and deliver dependable support - the benefits compound, delivering real relief and a sense of security for both the senior and family members.

The provider's value shines in scenarios such as post-hospital recovery, respite care, or ongoing daily support where companionship and practical help alleviate family strain. For memory-related challenges, the staff's training and adaptability over time add resilience to routines, reducing the stress of transitions and maintaining dignity. Overall, Synergy can deliver meaningful improvements in quality of life, independence, and peace of mind when the care plan is well-structured and the right caregivers are aligned with the client. The bottom line is that this Monticello operation offers a robust, compassionate in-home option for families prioritizing flexibility, personal connection, and hands-on assistance.

Taken together, Synergy HomeCare Monticello presents a strong, pragmatic choice for families who prize flexibility, caregiver warmth, and reliable in-home support. The overall 4.7 rating reflects broad satisfaction with personalized attention, timely help with daily tasks, and staff who go beyond the basics. The chief caveats are manageable: occasional scheduling hiccups, caregiver substitutions, and uneven communication about shift changes. When those issues are navigated with proactive planning, clear lines of communication, and a stable team, the advantages far outweigh the drawbacks. For families weighing in-home, task-oriented care against the option of a traditional assisted living arrangement, Synergy provides a persuasive, practical path to keeping a loved one at home with dignity, independence, and a steady hand nearby.

Restaurants

• Chatters Restaurant & Bar (0.1 miles)
• Taco John's (0.1 miles)
• Applebee's (0.1 miles)
• China Buffet (0.2 miles)
• Foul Line Sports Bar (0.4 miles)
• Jimmy John's (0.5 miles)
• McDonald's (0.7 miles)

Hospitals

• Monticello-Big Lake Pet Hosp (0.2 miles)
• Riverplace Clinic (1.2 miles)
• New River Medical Center (1.5 miles)
• Monticello Big Lake Hospital (1.5 miles)
• Nursing Home Monticello-Big Lake (1.5 miles)
• Buffalo Clinic (7.2 miles)
• Buffalo Hospital Emergency Department (7.2 miles)

Theaters

• Monticello 15 Theatre (0.2 miles)

Places of Worship

• Quarry Community Church (0.7 miles)
• Faith Lutheran Church (6.9 miles)
• Cornerstone Baptist Church (7.9 miles)
• Westbridge Community Church (8.4 miles)
• Seventh-Day Aventist Church (8.5 miles)
• St Michael Catholic Church (8.7 miles)
• Silver Creek Community Church (8.7 miles)

Pharmacies

• Cub Pharmacy 691 (0.9 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.6 miles)
• Coborn's Superstore (4.5 miles)
• Coborn's Pharmacy (4.6 miles)
• Allied Pharmacy Products (6 miles)
• Centracare Pharmacy Becker (7.2 miles)

Parks

• Pioneer Park (1 miles)
• Lakeside Park (4 miles)
• Lake Maria State Park (6.5 miles)
• Villas Park (7.5 miles)
• Gutzwiller Park (7.6 miles)
• The Park (8 miles)
• Mills Sturges Park (8.1 miles)

Physicians

• Stellis Health (1.5 miles)
• Monticello Cancer Center (1.5 miles)
• Nemec Glenn MD (1.5 miles)
• CentraCare Health - Monticello (1.5 miles)
• CentraCare (1.5 miles)
• Olson Timothy MD (1.6 miles)
• Drs. Bailey and Simmons (1.6 miles)

Cafes

• Caribou Coffee (1.7 miles)
• The Lake Cafe (4.3 miles)
• Caribou Coffee (4.7 miles)