Redeemer Senior Health and Living

Pros

• The staff were kind, patient, and attended to residents' specific needs.
• Redeemer is described as a genuinely caring community with kind-hearted staff.
• Mimi and Dorothy were singled out for their compassionate and hard-working care.
• The nursing staff and therapists were remarkable, answering questions and managing medications and therapy.
• The meals were freshly prepared with high-quality ingredients, not canned or processed.
• Activities, worship services, and therapeutic programs engaged residents and supported recovery.
• Bo, the social worker, provided invaluable guidance and support throughout the process.

Cons

• One reviewer felt the facility was generally understaffed, with poor food, insufficient therapy opportunities, high staff turnover, and polarization among the staff.
• A family member claimed Redeemer's leadership had a history of dishonesty and prioritized profits over residents' well-being.
• They alleged staff coerced their mother into redoing her Advanced Health Directive and altered signatures, questioning the legality of the changes.
• The director was accused of dismissing the complaint and failing to respond to calls, with the mother allegedly told she was not welcome back.
• A reviewer described the food as inedible (canned beans, overcooked meat) and reported dirty conditions and mice.
• A resident stated they never saw a doctor during a 12-day stay and were offered baths only once a week, with staff frequently forgetting to give prescribed medications.
• They warned others to avoid Redeemer, suggesting the facility is unsafe and not trustworthy.

Review

Redeemer Health and Rehab in south Minneapolis is a place that many families remember with warmth for the care they received, and at the same time it has been the source of serious concerns for others. For those who spent long stretches in the transitional care unit or in regular skilled care, the experience was often defined by a welcoming, patient-minded staff and a community that felt genuinely focused on helping loved ones regain strength and dignity. Across multiple accounts, the staff are repeatedly described as kind, patient, and attentive to individual needs, with many praising the sense of genuine compassion that seemed to permeate daily routines.

A number of reviewers singled out individual caregivers who made a lasting impression. Aides Mimi and Dorothy were frequently named for their compassionate and hard-working approach, with families noting how their empathy and steadiness helped their relatives endure the rigors of recovery. The nursing staff and therapists were consistently described as remarkable, with explanations of how they patiently answered questions, managed medications, and coordinated overall health and therapy plans. The sense of teamwork among the PT and OT departments was highlighted as well, with families observing a visible commitment and effort from therapists who worked closely with residents during sessions and in planning their rehabilitation.

Beyond clinical care, Redeemer seemed to cultivate a strong sense of community and engagement. A social worker named Bo was repeatedly praised as an invaluable guide, helping families navigate insurance complexities, explain treatment plans, and prepare for the transition back home. Bo's kindness, patience, and dedication stood out to those who relied on him during a stressful time. The social and spiritual dimension of care also figured prominently in many reviews: a worship service led by Pastor Jay, accompanied by a pianist, offered comfort and peace, while art projects with local students and daycare groups, and outdoor gardening activities on the patio provided opportunities for meaningful engagement and joy. The facility's neighborhood connections - such as involvement with LaSalle High School - were seen as a positive element that enriched residents' days and offered moments of connection beyond traditional therapy.

Meals and the overall environment were also part of the experience. Several reviews described food as a bright surprise - freshly prepared meals with a focus on quality rather than canned or heavily processed options. Cleanliness and room upkeep were praised in multiple accounts, with families expressing confidence that their loved ones were resting in a well-maintained space. The presence of meaningful activities and the chance to participate in worship, art, and community events contributed to a sense that Redeemer was more than a place to recover physically - it was a community that valued personhood and normalcy during a trying time.

Yet the picture is not uniformly rosy. A number of reviews contain serious concerns about governance, communication, and consistency of care. Some family members described distressing experiences they attributed to coercion or manipulation around legal documents, including claims that Advanced Health Directives were altered or re-drafted without proper consent. Allegations about a Director (named in one account as Paul S) and other leadership figures suggested a pattern of dismissal of concerns and a reluctance to engage in open dialogue, culminating in reports that families were told they were not welcome back after raising issues. Several reviewers framed these experiences as evidence of deeper systemic problems, including accusations of illegal document changes and a troubling emphasis on profits over people.

Other reviews presented a more mixed or critical view of day-to-day care. Complaints about understaffing, inconsistent therapy opportunities, and high staff turnover painted a picture of a facility where the quality of care could vary by shift or moment. Specific grievances included delays in medication administration, missed equipment upon discharge (such as oxygen tanks or nebulizers), infrequent bathing schedules, and a lack of timely medical oversight. One reviewer even described a scene of frustration with the food and safety conditions - canned foods, inconsistent meal quality, and issues like mice and cigarette butts - alongside praise for the several excellent staff members who still made the best of challenging circumstances.

In the midst of these divergent experiences, several reviewers offered a candid note of resiliency and advocacy. A short-term resident, who still found redeeming moments even within a four-week stay, asserted that "this one absolutely rocks" and emphasized the importance of families staying involved, asking questions, and following up to ensure concerns are addressed. Another account acknowledged that, while there were "bad apples," the overall recommendation to Redeemer remained strong, underscoring that personal advocacy and active engagement could improve outcomes. Conversely, a stark, ultra-critical voice urged others to stay away, highlighting degenerative conditions they experienced - delays, poor food quality, unfinished therapies, and unsanitary conditions - as proof that some reviewers believed the facility did not provide a safe or reliable home for their loved ones.

Taken together, the array of reviews reveals a facility that is deeply human - capable of offering warmth, faith, and professional dedication - while also contending with significant challenges related to staffing, communication, and governance. For many families, Redeemer represented a lifeline of skilled care, compassionate aides, and a community that could lift spirits during recovery. For others, concerns about management, medical decision processes, and the consistency of care have left lasting worry and distrust. The common thread across accounts is the imperative for families to stay engaged: to be present, to ask questions, to monitor care, to ensure discharge logistics are handled properly, and to advocate for the needs and safety of their loved ones at every turn.

If you are considering Redeemer for a loved one, these experiences suggest a nuanced approach. Acknowledge the positive strengths - the compassionate staff, the engaging activities, the supportive social work, and the sense of community - while also preparing to address potential concerns head-on. Ask about staffing levels on different shifts, request timely communication about treatment plans and medications, and verify discharge arrangements well in advance. The stories here reflect a spectrum of care experiences, and a thoughtful, proactive family can be a powerful partner in helping Redeemer deliver its best possible care.

This part of Minneapolis, Minnesota, offers a variety of amenities for senior living. With multiple pharmacies located within a few miles, access to medication and healthcare is convenient. The area also boasts a range of physician offices, including specialists in dermatology, orthopedics, and women's health. Dining options such as Chipotle Mexican Grill and Hell's Kitchen provide diverse culinary experiences, while cafes like Spyhouse Coffee offer cozy spots to relax with a hot beverage. Nearby parks like Loring Park and Gateway Dog Park provide opportunities for outdoor recreation and leisurely strolls. Additionally, there are several places of worship and hospitals in close proximity for spiritual support and medical care. Overall, this neighborhood offers a well-rounded environment that caters to the needs of seniors looking to live comfortably and conveniently.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.7 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• Whittier Clinic (0.6 miles)
• Southwest Dermatology Specialist (4.2 miles)
• HealthPartners Health Center for Women Clinic St Paul (4.3 miles)
• Fairview Southdale Physicians Building (4.5 miles)
• University of Minnesota Physicians Heart at Fairview Southdale Hospital (4.6 miles)
• Twin Cities Orthopedics Edina - Crosstown (4.7 miles)
• CCRM Fertility of Minneapolis (4.7 miles)

Restaurants

• Chipotle Mexican Grill (0.8 miles)
• Mortimer's (1.1 miles)
• 19 Bar (1.5 miles)
• Matt's Bar (2 miles)
• Hell's Kitchen (2.1 miles)
• Yum (2.1 miles)
• Gluek's Restaurant & Bar (2.4 miles)

Cafes

• Spyhouse Coffee (0.9 miles)
• Dunn Brothers Coffee (1.5 miles)
• Jinx Tea (2.6 miles)
• Starbucks (4.6 miles)
• Roundtable Cof (4.6 miles)
• Angel Food Bakery & Coffee Bar (4.7 miles)

Parks

• Loring Park (1.6 miles)
• Gateway Dog Park - Off-Leash Play Area (1.9 miles)
• Mill Ruins Park (2.7 miles)
• North Loop Dog Park (2.9 miles)
• Lake Hiawatha Park (2.9 miles)
• Franklin Terrace Off-Leash Dog Park (3.2 miles)
• Longfellow Park (3.3 miles)

Places of Worship

• Westminster Presbyterian Church (1.8 miles)

Hospitals

• Csc Gi Lab (2.1 miles)
• Hennepin County Medical Center (2.2 miles)
• University of Minnesota Medical Center - East Bank Campus (3.3 miles)
• Park Nicollet Methodist Hospital (3.8 miles)
• Regency Hospital (3.9 miles)
• Fairview Southdale Hospital (4.6 miles)
• VA Medical Center (5 miles)

Theaters

• 0705 Amc Southdale 16 (5 miles)