3401 East Medicine Lake Boulevard, Plymouth, MN 55441
For more information about senior living options: (866) 208-4318
Overall Review of Mission Nursing Home
Pros
The staff are very knowledgeable and kind.- The staff were very kind, compassionate, and helpful, especially after a loved one’s death.
- Families reported that their loved ones were very happy and well taken care of at Mission.
- The surrounding area is described as beautiful and relaxing, with outdoor activity opportunities.
- The staff showed they truly cared for residents and their well-being.
Cons
The facility is dishonest, neglectful, and money-hungry.- The staff are awful; supervisors have been accused of abusive behavior.
- Residents are left unattended for hours and not checked on.
- Call bells go unanswered; staff prioritize breaks or charting over helping residents.
- The staff are prejudiced, lazy, and show favoritism toward certain residents.
- Families warn against placing loved ones there due to abuse and mistreatment.
- There have been reports of emotional and physical abuse, including punitive actions that expose residents to harsh conditions.
Review
Mission Nursing Home in Plymouth, MN is best suited for families who can stay actively involved and supervise daily care, and for residents who can advocate for themselves or rely on a dedicated family representative to monitor treatment and response. It is not a good fit for residents who cannot speak or move independently and depend on staff for most daily tasks. For those individuals, the risk of delayed responses, inconsistent supervision, and potential neglect is too high. In practice, this community functions as a place where vigilance and hands-on oversight are mandatory, rather than a set-and-forget solution.
Alternatives deserve serious consideration for anyone prioritizing reliable safety and transparent care. If a loved one requires sustained, high-need assistance, seek facilities with demonstrably higher staffing ratios, clearer medication management, and stronger accountability practices. Look for places with proven call-light responsiveness, documented care plans, and accessible channels to escalate concerns. In short, consider options that offer a proactive culture of accountability, where administration and front-line staff collaborate openly with families rather than pushing back on complaints.
On the upside, the campus itself offers a pleasant environment and some staff who are described as knowledgeable and kind. Several accounts mention compassionate interactions and moments when residents received attentive, respectful care. When the facility is operating smoothly, these human touches can make a meaningful difference for residents and visiting families. However, such positives are eclipsed by pervasive, enduring concerns raised by multiple families, including persistent neglect, delayed call-bell responses, and gaps in basic monitoring that undermine even the most well-meaning efforts.
The core risk lies in a troubling pattern of safety and oversight failures. Reports describe residents left unattended for hours, inconsistent updates to families, and incidents where care decisions seemed to lack accountability. Allegations of prejudice and favoritism, plus staff fatigue and inadequate coverage, compound the problem. In many reviews the administration is seen as defensive or dismissive when concerns are raised, which undermines trust and makes corrective action seem optional rather than mandatory. These dynamics create a fragile care environment where serious issues may be masked rather than promptly addressed.
Families should enter evaluations with a rigorous, verification-first mindset. Tour rooms and common areas with a focus on call-light response times, the accuracy of daily care documentation, and the handling of wounds or medical needs. Request sight of the facility’s quality assurance and incident-response plans, and insist on meeting multiple staff members on different shifts. Verify licensing history and any enforcement actions, and seek direct input from current residents and their families about day-to-day experiences. The goal is to ensure that care plans align with real practice and that there is a clear, enforceable path for escalating concerns if safety or dignity are at risk.
In the end, the weight of negative feedback and the relatively low rating argue strongly against Mission Nursing Home as a first choice. This community is not suitable for families seeking a consistently safe, respectful, and transparent care environment without active involvement. Only when all other viable options have been exhausted and a robust oversight framework, supported by administration, documented commitments, and clear escalation channels, is in place should consideration be given to this facility. For most families, pursuing alternatives with stronger safety records, transparent care practices, and proven outcomes for residents needing substantial assistance will yield far more reliable peace of mind.
90 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (14 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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