Brookview A Villa Center

Pros

• The doctor was described as very kind and understanding of the family's concerns about care.
• The rooms were noted to be large and mostly private.
• There were instances where some staff members showed kindness, even if overall experiences were poor.
• A family member acknowledged that the nursing staff, despite being understaffed, still tried to assist patients in difficult circumstances.
• Some family members appreciated the effort to provide care amidst significant challenges faced by the staff.

Cons

• The staff at the nursing home were rude, mean, and hostile, indicating a lack of professionalism and compassion.
• Patients received inadequate physical therapy despite promises made to their families.
• There was misinformation regarding patients' medical needs, such as oxygen usage.
• The facility was described as dirty and unsanitary, with poor conditions for patients.
• Staff showed a blatant disregard for patients' needs and priorities while congregating around the front desk.
• Long wait times for assistance after using call buttons led to frustration among patients.
• There were significant language barriers that complicated communication between staff and patients.
• Meal quality was consistently poor, rendering food almost inedible.
• Reception staff displayed unprofessional behavior by failing to acknowledge visitors promptly or provide accurate information about patient rooms.
• Critical medical needs were neglected, such as timely medication administration and necessary equipment usage (e.g., CPAP machines).

Review

The experiences expressed in the reviews paint a troubling picture of a nursing home facility that falls far short of acceptable standards for patient care and cleanliness. Several family members reported negative encounters with staff, highlighting issues such as rudeness, hostility, and a lack of professionalism among nurses and aides. One reviewer recounted an instance where a nurse abruptly refused to communicate regarding a patient’s care, citing HIPAA regulations in an overly aggressive manner. This kind of dismissive behavior not only left family members feeling uncomfortable but also signaled a broader pattern of inadequate interpersonal skills among the staff.

The physical environment of the facility was universally criticized, with numerous accounts detailing unclean rooms permeated by foul odors, which would strike visitors upon entry. One reviewer described being assaulted by an overwhelming smell of feces that lingered throughout their visit. The smallness of the rooms added to the sense of confinement and discomfort; one resident's room barely accommodated their bed and stretcher. Disturbingly, patients were observed in various states of distress—including one individual who appeared emaciated and unable to tend to their own basic needs—while staff seemed oblivious to these alarming situations.

Another consistent theme across multiple reviews was the chronic understaffing within the facility. Family members noted excessively long wait times for assistance after pressing call buttons—averaging around 20 minutes—leaving patients without timely care when they needed it most. The lack of adequate staffing not only undermined patients’ health but also placed additional stress on those few aides present, who struggled under heavy workloads while providing subpar service.

Food quality was another area where complaints were prevalent; many reviewers described meals as unappetizing or completely inedible. There were mentions of inadequate dietary accommodations that further compromised patient wellbeing. One particular account highlighted how necessary medications were administered late or not at all for certain patients, raising serious concerns about compliance with medical protocols which could endanger residents' health.

Communications barriers further complicated scenarios involving care; instances were cited where limitations due to language affected interactions between caregivers and residents, exacerbating already challenging circumstances. This barrier likely contributed to misunderstandings regarding patient needs and requests for assistance or comfort items—one reviewer pointed out how staff claimed they had no Kleenex available despite boxes being visible just down the hall.

Perhaps most disconcerting is the perception that this nursing home fails on fundamental levels: cleanliness, adequate staff training, responsiveness to patient needs, and general compassion toward families seeking care for loved ones. Multiple reviewers concluded with strong recommendations against considering this facility for anyone needing rehabilitation or long-term care services after witnessing firsthand its shortcomings. They voiced concerns not just about their loved ones' immediate well-being but also about ethical responsibilities tied to caregiving environments where vulnerable individuals depend heavily on appropriate support systems.

In conclusion, these reviews collectively serve as a stark warning about entrusting loved ones’ health into this nursing home’s hands—a place characterized by unhygienic conditions, insufficient staffing ratios, poorly managed patient interactions, and overall neglectful practices that ultimately could lead to more serious health complications if left unaddressed.

Restaurants

• Culver's (0.8 miles)
• Taco Bell (1 miles)
• ShowPlace ICON Theater (1.8 miles)
• Olive Garden (2.5 miles)
• BLVD Kitchen & Bar (2.6 miles)
• McDonald's (3 miles)
• Kona Grill (3.2 miles)

Pharmacies

• Walgreens (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (3.4 miles)
• HyVee Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• Walgreens (3.6 miles)

Hospitals

• Regency Hospital (2.1 miles)
• Park Nicollet Methodist Hospital (3.8 miles)
• Csc Gi Lab (5.6 miles)
• Hennepin County Medical Center (5.6 miles)
• Plymouth Surgery Center (5.8 miles)

Parks

• Dakota Dog Park (2.2 miles)
• Aquila Park (2.7 miles)
• French Regional Park (3.8 miles)
• Twin Lake Beach Park (4.3 miles)
• Loring Park (4.7 miles)
• North Loop Dog Park (4.7 miles)
• Parkers Lake Park (4.9 miles)

Cafes

• Angel Food Bakery & Coffee Bar (2.4 miles)
• Spyhouse Coffee (4.3 miles)
• Caribou Coffee (4.6 miles)
• Dunn Brothers Coffee (4.6 miles)
• Jinx Tea (5 miles)

Places of Worship

• Elim Church Center (3.6 miles)
• Shepherd of the Hills Lutheran Church (4.7 miles)
• Westminster Presbyterian Church (5 miles)

Physicians

• Ellgaard Annemarie Park Nicollet Clinic Carlson Parkway Minnetonka (4.7 miles)
• Northwest Family Physicians PA (4.7 miles)
• Whittier Clinic (5.3 miles)
• Minnesota Gastroenterology PA (5.7 miles)
• Metropolitan Dermatology & Cutaneous Surgery PA (6.2 miles)
• Northwest Family Physicians Plymouth (6.3 miles)
• Partners In Pediatrics (6.5 miles)