Benedictine Health Center Of Minneapolis

Pros

• The nursing home's staff demonstrated a strong commitment to patient care and communicated effectively during weekly meetings, providing reassurance about the mother's progress.
• The family appreciated the thoroughness of the clinic staff in assessing the mother's condition and making recommendations for her discharge timeline.
• The new president of Benedictine Inn showed willingness to engage in discussions regarding billing matters, indicating a desire to address concerns raised by families.
• The family's persistent efforts to facilitate communication with United Healthcare reflect their dedication to ensuring coverage for their loved one’s care.
• Despite challenges faced, the family's proactive advocacy for their mother highlights their strong support and involvement in her well-being during her stay at the facility.

Cons

• Benedictine Innsbruck showed a lack of cooperation and professionalism when handling billing matters, leaving the family to manage insurance claims on their own.
• The nursing home's business office manager repeatedly dismissed requests for billing the insurance company, demonstrating an unwillingness to assist in the process.
• Despite multiple escalations to higher management, no one at Benedictine acknowledged or apologized for the inadequate service provided by their employees.
• The new president's response was dismissive and unhelpful, blaming the family instead of addressing legitimate concerns about billing practices.
• The clinic staff's decision-making appeared to prioritize self-interest over patient care, with discharge recommendations seemingly influenced by financial motives rather than clinical needs.

Review

An Unfortunate Experience at Benedictine Innsbruck: A Daughter's Account

In the delicate landscape of healthcare, the experience of patients and their families can often be marred by systemic inefficiencies and, at times, a troubling lack of compassion or accountability from care providers. Such was the case for my mother during her stay at Benedictine Innsbruck, where a series of miscommunications and questionable practices regarding billing and discharge dates have left our family feeling frustrated and unheard. The following account sheds light on our challenges as we navigated both the transitional care she was receiving and the financial obligations that accompanied it.

My mother's time in transitional care at Benedictine Innsbruck spanned 19 days, which amounted to a substantial private room fee of $665—an amount not covered by Medicare. Despite knowing this upfront, I communicated with the nursing home's business office manager on discharge day about United Healthcare’s commitment to cover these charges fully. To my dismay, she resisted my requests to bill United Healthcare repeatedly, insisting erroneously that no insurance companies would pay for such costs. This obstinacy left me in an unenviable position: I found myself dedicating roughly 13 cumulative hours directly working with United to ensure they processed the claim—tasks that should have rightfully fallen upon Benedictine’s administrative staff.

As if to compound our frustrations further, while I was doing their work for them, I received multiple demands from the facility requiring my mother to pay the $665 fee within two months—a total of eight insistences. The relentless nature of these demands felt unjust given that I had clearly communicated how her costs could be covered by insurance. Recognizing that my concerns were not being taken seriously within the organization itself, I escalated my complaints through three layers of management: first to the nursing home’s administrator, then to its vice president of operations, and ultimately culminating with a complaint directed at their new president—the highest authority in this instance.

Throughout this drawn-out process involving nearly a dozen email exchanges—each meticulously documented—I encountered a striking absence of empathy or acknowledgment regarding my grievances. Not one response offered an apology or even approached addressing the substance of what had transpired; instead, I faced blame from the new president who accused me absurdly of trying to "bully" him into submission regarding my claims. This revelation only deepened my distress; it became evident that rather than taking ownership for their shortcomings or exploring solutions together, they were more interested in deflecting responsibility.

Despite assurances from leadership that he would conduct a review concerning our circumstances—including contemplating our claims regarding billing practices—I have heard nothing further for over two months now. It raises some troubling questions about transparency and accountability in healthcare settings when those tasked with ensuring patient welfare appear largely unresponsive when issues arise.

In addition to billing concerns overshadowing her transitional care experience, there were also alarming discrepancies related to discharge recommendations made by clinic staff. During family meetings held weekly with clinic personnel overseeing her treatment plan, we consistently received positive feedback on her progress—leading us all to believe she was nearing readiness for discharge sooner than initially indicated. However, just eight days later came an unexpected announcement providing her long-range discharge date recommending continuation altogether until exactly 19 days after admission—a Friday deemed particularly busy within their staffing structure.

It is perplexing how this planned release aligned precisely with key financial timelines significantly favoring Benedictine's interests while seemingly disregarding patient-centered considerations or medical prudence based upon observed improvements throughout those weeks spent under their care. Given Medicare covers 100% (excluding room fees) for only up until twenty days post-admission makes one ponder if self-serving motives inadvertently influenced aspects surrounding her recommended timeline—the concern being whether profit margins took precedence over personalized healthcare decisions pivotal towards ensuring well-being.

Ultimately what began as seeking quality care spiraled into an ordeal fraught with confusion across multiple levels—from misunderstandings around payment processing through unyielding communication gaps between families navigating difficult situations alongside facility professional teams struggling under apparent pressures prioritizing other interests over essential protocols aimed directly at promoting each patient’s holistic wellbeing experience within institutional settings like Benedictine Innsbruck deserves better reflection moving forward toward creating meaningful change benefiting all involved parties alike rather than merely financial gain veiled beneath polite conversations devoid genuineness needed especially during challenging times we face together collectively fighting against adversities laid before us!

Parks

• Gateway Dog Park - Off-Leash Play Area (0.3 miles)
• Loring Park (0.8 miles)
• Mill Ruins Park (1 miles)
• North Loop Dog Park (1.6 miles)
• Boom Island Park (1.8 miles)
• Franklin Terrace Off-Leash Dog Park (1.9 miles)
• Longfellow Park (2.9 miles)

Hospitals

• Csc Gi Lab (0.3 miles)
• Hennepin County Medical Center (0.4 miles)
• University of Minnesota Medical Center - East Bank Campus (1.8 miles)
• Regency Hospital (3.7 miles)
• Park Nicollet Methodist Hospital (5.3 miles)
• VA Medical Center (5.4 miles)

Places of Worship

• Westminster Presbyterian Church (0.6 miles)
• Elim Church Center (5.4 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.8 miles)
• Target Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.9 miles)

Restaurants

• 19 Bar (0.6 miles)
• Hell's Kitchen (0.6 miles)
• Sawatdee Thai Restaurant - Minneapolis (0.8 miles)
• Maxwell's American Cafe (0.9 miles)
• Gluek's Restaurant & Bar (0.9 miles)
• Owamni (1 miles)
• Cowboy Jack's (1.1 miles)

Cafes

• Dunn Brothers Coffee (0.9 miles)
• Spyhouse Coffee (1.5 miles)
• Roundtable Cof (3.4 miles)
• Jinx Tea (4.4 miles)
• Groundswell (5.4 miles)
• Starbucks (5.4 miles)
• Starbucks (5.7 miles)

Physicians

• Whittier Clinic (1.2 miles)
• HealthPartners Health Center for Women Clinic St Paul (3 miles)
• Dermatology Consultants P.A. (5 miles)
• Southwest Dermatology Specialist (5.6 miles)

Transportation

• Minnesota State Fair Transit Hub (4.5 miles)

Theaters

• AMC Rosedale 14 (5.7 miles)