618 East 17Th Street, Minneapolis, MN 55404
For more information about senior living options: (866) 208-4318
Overall Review of Benedictine Health Center Of Minneapolis
Pros
The staff are described as having a shared commitment to keeping residents healthy and safe.- The staff provided unbelievable expert care with unparalleled dedication.
- St Benedictine is described as the favorite nursing home by far.
- The staff are described as very kind and helpful.
- It is praised as the best place to work and to bring loved ones.
Cons
The staff are mean and rude and will take the food residents leave for their loved ones.- They abused the reviewer’s step-grandmother verbally and physically.
- The facility has mice or rats, making it a careless place.
- The place is horrible and run-down.
- The staff don’t take care of the residents, resulting in bed sores and no improvement.
- They lie about care and improvement.
- Benedictine Innsbruck repeatedly demanded payment for a private room fee while not assisting with billing the insurance company, suggesting self-interest.
- The discharge-date recommendations seem to be driven by self-interest and not patient welfare; there was no apology or resolution.
- The new president blamed the reviewer, claiming they tried to bully him.
Review
Benedictine Health Center of Minneapolis is best suited for families that want strong, hands-on medical oversight and nursing expertise for a loved one who will benefit from vigilant monitoring, especially in the context of chronic or progressive illness. The facility can serve residents who need reliable clinical attention and emergency responsiveness, including cases like advanced neurodegenerative conditions, where a capable team can make a real difference. However, prospects should be prepared for a care experience that varies by shift and by individual caregivers, rather than a perfectly uniform day-to-day routine. One family’s ALS experience suggests real benefit when staff stay responsive, while other accounts warn that consistency can lag, underscoring the need for vigilant oversight before committing.
On the upside, there is a genuine thread of dedication among many staff members. Reviewers repeatedly point to a core commitment to keeping residents healthy and safe, with several accounts highlighting nurses and aides who go above and beyond in crisis moments, even at the expense of their own meals or personal time. The most hopeful messages come from families who felt their loved ones were supported by compassionate caregivers who showed up when it mattered most. That heartfelt care can be a meaningful factor for families who are prepared to monitor daily interactions and rely on clear, ongoing communication from the care team.
Yet the negatives are persistent and troubling. Several families allege abusive behavior, theft of food, and outright neglect, including reports of bed sores developing or not improving after transfer. Complaints extend to the atmosphere around care delivery, perceived rudeness or indifference from some staff, and concerns about pest presence. When such accusations surface repeatedly, they cast a long shadow over any positive anecdotes and raise serious questions about safety, dignity, and the facility’s day-to-day quality controls. The gravity of these concerns means they cannot be dismissed as isolated incidents and deserve deep, candid investigation by families considering placement.
These conflicting signals matter for decision-making: the positive stories about committed caregivers provide reassurance that good, attentive care exists within the building, but the concerning experiences carry real weight in assessing risk. The strength of staff devotion can offset some risk if the administration maintains strict oversight, robust training, and transparent accountability. However, when safety and dignity are called into question, those bright spots are insufficient to guarantee a consistently high standard of care. The calculus, therefore, tilts toward caution unless concrete, measurable improvements in safety culture and care quality are evident.
Who should consider alternatives? Families seeking a consistently calm, respectful environment with transparent billing and proactive administrative communication may want to explore other options. Those with stringent expectations around infection control, pest management, and reliable staff responsiveness should push for current, verifiable data from the facility and demand a detailed corrective plan if gaps are identified. If a household cannot commit to ongoing, proactive oversight, asking tough questions and following up regularly, then the risk of a troubling experience rises.
Practical next steps are essential. Schedule a candid tour with a floor supervisor, and talk to multiple frontline caregivers about daily routines, response times, and how care is coordinated across shifts. Request the most recent quality reports and state inspection outcomes, and obtain a written care plan that covers wound care, mobility assistance, and emergency protocols. Verify billing practices and insurance coordination for the resident’s payer, and seek references from families with residents similar in need. With clear expectations, a careful in-person assessment, and vigilant oversight, Benedictine Health Center of Minneapolis can work for the right family, and it can be navigated prudently, but safety, dignity, and transparent administration must stay at the center of the decision.
95 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (6 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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