Grand Meadow Health Care Ctr

Pros

• The staff is terrific.
• His care was outstanding.
• The staff truly cared about him and he was comfortable with them.
• The facility is very well maintained and the employees are caring and loving.
• The facility is very clean and has a caring, home-like atmosphere.
• The residents are very friendly and kind.

Cons

• The staff were unresponsive due to short staffing, leaving residents without basic care like showers.
• A resident reportedly had to call 911 because staff did not respond when care was needed.
• Staff allegedly withheld information from the family and directed them to deal with it themselves.
• Families described a significant decline in a relative's health due to a lack of care and failure to consult dieticians or involve them.
• The facility was accused of not notifying families about medical issues and of following a policy to avoid doing so.
• Reviewers warned to avoid the facility, describing the staff as catty, immature, and rude.
• The rooms were dingy and old, and the facility appeared run-down.

Review

Grand Meadow Senior Living surfaces in the public eye as a facility that elicits a wide range of experiences from families. Some reviewers praise it as a place with strong potential and a genuinely caring staff, while others recount experiences that feel negligent or frustrating, especially when it comes to communication and long-term care. The contrasts are stark enough that readers are left weighing the room for themselves: is this a state-of-the-art setting that happens to be undermined by staffing challenges, or a home with goodwill tempered by serious gaps in care and family engagement?

One family's experience centers on a mother who was in short-term rehab. They describe a facility that is, in theory, a "state-of-the-art" environment, yet in practice the mother faced real care needs that allegedly went unmet for days. She repeatedly asked for a shower after returning from the hospital, but staff told her they couldn't accommodate due to being short-staffed. The situation escalated to a point where she felt compelled to call 911 because help didn't arrive when she needed it. The same reviewer also notes that when she wanted to speak with someone in charge, staff withheld information and urged her to "deal with it," and she was warned not to "make waves." In this account, the facility's best intentions appear overshadowed by perceived operational failures and poor communication between staff and family.

In sharp contrast, another review paints Grand Meadow as an excellent match for two months of care. The reviewer acknowledges that the building is old, but emphasizes that the staff are terrific, and that care was outstanding even though the family member did not have an easy time. This account highlights clear, open lines of communication: the family felt they could easily connect with all personnel and residents, and they were consistently kept informed about any changes in condition. The reviewer emphasizes the authentic care they perceived from staff and notes that their loved one was comfortable with the care team. The overall tone is warm and affirmative, ending with a strong recommendation for others to consider Grand Meadow.

There are, however, repeated warnings from other reviewers about long-term care and sustained engagement. One family describes a mother-in-law who remained at Grand Meadow for over a year, during which her health declined significantly. They attribute much of this decline to a lack of care and note that there was no dietician involved to guide her nutrition. The family was not consulted regularly, and obtaining timely and useful information proved difficult. Cognitive decline appeared to be a concern, and the reviewer felt that the facility did not have an effective protocol for helping residents improve or for including families in care planning. This account conveys a sense of neglect and a perception that the facility was not a partner in the resident's health journey, leaving the family frustrated and ultimately seeking care elsewhere.

Another detailed negative account focuses on a mother who was a resident for about a year and a half. The reviewer says they would not recommend Grand Meadow under any circumstances, citing dingy, old rooms and a facility that looked run down. The most troubling aspect, however, was patient care: family members say they were rarely notified about medical issues, and staff rarely returned phone calls. The reviewer describes a pattern where multiple staff members - ranging from the charge nurse to the director of nursing to the executive director - were unresponsive. Grand Meadow reportedly advised families to use a general line, but the reviewer found this ineffective, and claimed the facility's policy was not to notify family due to staffing shortages. Problems with follow-up on reported issues were also noted, and the reviewer suggests that health declined substantially, a deterioration they view as avoidable. Eventually the family moved their loved one to another facility, lamenting that the decline might be permanent, and urging others to avoid Grand Meadow.

Another reviewer adds a more critical social observation: "From what I've heard and seen nothing to great here; staff are catty and pretty immature." They imply that the environment can be unprofessional and unkind, particularly in a setting that should be focused on elder care. They suggest that staff attitudes toward both residents and new employees undermine the care experience, which colors the facility in a negative light for those seeking a warm, respectful atmosphere.

Not all inputs are negative, however. A different reviewer describes a very positive, welcome environment: "Very nice facility. Friendly staff. Looking forward for my Mom." Others recount positive experiences with the staff's demeanor and the overall atmosphere. One reviewer who used the facility for assisted living describes the environment as well maintained, with caring and loving employees. They emphasize that the residents themselves are friendly and kind, and they express gratitude for the opportunity their mother had to live there.

Cleanliness and upkeep also surface as themes in the positive accounts. Several reviewers point to a clean, home-like atmosphere and a facility that is well maintained, with staff who are described as caring and attentive. The notes of "very clean" and "home-like" environments contrast with the criticisms surrounding care processes and communication, suggesting that the physical environment can be strong even when the care systems around it are inconsistent. The declaration of "under new management" also appears, hinting at a potential shift in approach or policy that some readers might interpret as a sign of possible improvements.

Overall, the reviews depict a facility with a wide range of experiences. Some families feel their loved ones received compassionate, attentive care and were kept well informed, while others describe a pattern of insufficient care, poor communication, and a sense that family input was undervalued or ignored. This mix underscores the importance of due diligence for prospective families: asking pointed questions about staffing levels, how family communication is handled, whether specialists such as dietitians are involved in long-term care plans, and what protocols exist to trigger automatic reviews of a patient's condition. It also highlights that changes in management or policy may influence the quality of care, and that each family's experience can hinge on individual staff relationships, the specific unit or wing, and the care needs of the resident.

Places of Worship

• United Church of Grand Meadow (0.1 miles)
• Grand Meadow Lutheran Church (0.1 miles)
• St Finbarr Catholic Church (0.4 miles)
• Bear Creek Lutheran Church (2.5 miles)
• St Ignatius Catholic Church (9 miles)
• Glad Gatherings (9 miles)
• Our Saviour's Lutheran Church (9.1 miles)

Restaurants

• Diner (0.1 miles)
• Crazy Jane's Place (0.3 miles)
• Grille Your Own Steak House (6.8 miles)
• Pit Stop Bar & Grill (6.8 miles)
• Die Bruders Steakhaus & Lounge (6.9 miles)
• The Port (7.5 miles)
• Subway (9.1 miles)

Cafes

• The Diner & Catering (0.1 miles)
• Tarsilla's Cottage Coffee House and Cafe (11.2 miles)
• Bubble's Cafe (12.2 miles)
• Coffee House On Main (20.4 miles)

Physicians

• Grand Meadow Clinic (0.1 miles)
• Olmsted Medical Center (8.9 miles)

Transportation

• Four Seasons Taxidermy (8.2 miles)
• Lawrence Larry & Sue (9.6 miles)
• Artistic Smitty's Taxidermy (12.1 miles)
• U-Haul Neighborhood Dealer (15.1 miles)

Pharmacies

• Hyvee Healthmarket Rx Spring Valley (8.7 miles)
• Weber & Judd Pharmacy (11.2 miles)
• Adams Drug (12.2 miles)
• Smartfill (20.3 miles)
• Astrup Drug (20.3 miles)
• Smart-Fill Management Group (20.3 miles)

Hospitals

• Spring Valley Care Center (8.9 miles)
• Community Memorial Hospital (8.9 miles)
• Olmsted Medical Center (11.2 miles)
• DaVita Rochester Dialysis (19.9 miles)

Parks

• South Park (9.2 miles)
• Lake Louise State Park (9.7 miles)
• Masonic Park (10.7 miles)
• Florence Park (11.2 miles)
• Bear Cave Park (11.4 miles)
• Lake Louise State Park (12.1 miles)
• Forestville State Park (14.2 miles)

Theaters

• Marcus Rochester Cinema (18.3 miles)