Pleasant Manor Nursing Home

Pros

• The family appreciated the opportunity to spend time with their loved one during her stay at Pleasant Manor, despite the challenges faced.
• The staff at Pleasant Manor were noted to be friendly when they did engage with residents, showing a desire to help.
• There was a willingness from management to address complaints, as they provided assurances about resolving issues encountered by the family.
• The facility offered hospice care, allowing for a supportive environment during the final stages of life.
• The replacement dentures were eventually arranged for the resident, demonstrating some level of commitment to patient care, even if it came late.

Cons

• The facilities at Pleasant Manor are filthy and reek of awful odors, creating an unpleasant environment for residents.
• Residents experience long wait times of 20-40 minutes when pressing their call buttons, indicating severe understaffing.
• Staff members lack proper communication, failing to schedule necessary medical procedures and not informing families about critical issues.
• Valuable personal items, such as dentures, are carelessly discarded by staff without notifying the family.
• Hospitalizations occur due to negligence on the part of Pleasant Manor's staff during transfers, demonstrating a lack of proper care.
• Staff members exhibit unprofessionalism by inquiring about bed availability rather than providing timely updates about resident health status.
• The overall treatment of residents is viewed as dehumanizing, reducing them to mere statistics rather than acknowledging their dignity and worth.
• Families feel powerless and frustrated with the inadequate care and support provided to their loved ones during critical times.

Review

The experience of placing a loved one in a nursing facility is often fraught with anxiety and fear, especially when it comes to ensuring their comfort and dignity during their final days. Unfortunately, as shared by one anguished family member about Pleasant Manor (PM), the reality can sometimes be starkly different from expectations. After only two months in the facility, the author's mother passed away, but not without enduring a series of troubling incidents that highlighted severe deficiencies in care and management at PM.

From her very first day, the author notes that the facility presented an unwelcoming atmosphere characterized by unclean conditions. The premises were cluttered with junk and garbage, which contributed to an unpleasant odor throughout the building. Such neglect raises red flags about hygiene standards crucial for any care environment. Unfortunately, this disarray was not merely superficial; it extended to inadequate staffing levels that left residents vulnerable. The author recounts how her mother would press her call button for assistance but often had to wait between 20 to 40 minutes before receiving help. In one alarming instance, another resident in a wheelchair became stuck in a door with no staff available to assist—a situation that underscores serious safety concerns within PM.

The communication breakdown at Pleasant Manor exacerbated an already difficult situation for the author's mother. One egregious example involved a critical medical procedure known as parascentesis that was never scheduled due to miscommunication among staff members. This oversight caused tremendous discomfort for the author’s mother, reflecting serious lapses in patient management protocols that should prioritize timely medical attention. Additionally, there was confusion surrounding her mother's medications which further complicated her treatment; such failures can contribute significantly to a patient's decline.

The distressing incidents did not stop there—one particularly upsetting event occurred when the author's mother's dentures were mistakenly thrown away by staff who mistook them for trash. This incident went unreported until the author learned of it from her mother—a glaring failure in communication and accountability on part of the facility's team. Promises made by management regarding reimbursement for replacement dentures went unfulfilled; instead of covering costs as they had promised, PM billed her dental insurance close to her passing—a fact that revealed an insensitivity towards both patient needs and ethical obligations.

During her stay at Pleasant Manor, the author’s mother faced two hospitalizations—one due to an infection (not attributable directly to PM) and another after sustaining injuries during what should have been routine care. Alarmingly, neither hospitalization prompted timely notification to family members regarding her condition or potential risks involved with procedures performed in-house at PM. When she returned from hospital discharge back into hospice care at PM just days later, she encountered a lack of necessary interventions for pain management from nursing staff—a fundamental aspect of hospice care that sees patients through their final moments comfortably.

The culmination of these experiences fostered a deeply unsettling feeling during what should have been moments of tenderness between mother and daughter—the day prior to her mother's passing when an RN casually mentioned whether hospice had reached out about “her expiring.” While this is standard terminology within medical settings, its use felt cold and impersonal given what they had endured together at PM throughout those last few weeks of life.

In conclusion, while acknowledging that many residents may arrive at facilities like Pleasant Manor under challenging health circumstances, it is critical that such institutions uphold rigorous standards of cleanliness, effective communication practices, compassionate care from adequately trained staff members—and above all—provide respect toward individuals entrusted into their hands during vulnerable times in life. This family's harrowing experience serves as a cautionary tale informing others considering similar placements: take heed before making decisions on long-term eldercare facilities like Pleasant Manor where dignity may be compromised alongside basic health outcomes.

This part of Faribault, Minnesota offers a variety of amenities that may be appealing to seniors looking for a peaceful and convenient place to live. With several physicians, hospitals, pharmacies, places of worship, restaurants, cafes, and parks within close proximity, residents have easy access to essential services and recreational activities. The area also provides transportation options for those who may not drive, such as First Choice Shuttle. Additionally, the presence of Central Park and other green spaces offers opportunities for outdoor leisure and exercise. Overall, this neighborhood in Faribault seems to provide a balanced blend of medical care, community resources, dining options, and natural beauty that could be well-suited for seniors seeking a comfortable and vibrant living environment.

Physicians

• Cannon Valley Clinic (0.4 miles)
• Orthopaedic & Fracture Clinic Pa (0.4 miles)
• Cruz Eugene Dela Dpm (0.5 miles)
• Ganeshan Vathsala MD (0.5 miles)
• Associates in Psychiatry (1 miles)
• Health Finders (1.1 miles)
• Southern Cities Community Health Clinic (1.4 miles)

Hospitals

• Melissa Appel, MD - Appel Melissa MD (0.5 miles)
• District One Donations (0.5 miles)
• Northfield Hospital (11.6 miles)
• Richardson (12.3 miles)
• Owatonna Hospital Sleep Center (12.3 miles)
• Owatonna Clinic (12.3 miles)
• Allina Health Laboratory - Owatonna Hospital (12.3 miles)

Pharmacies

• Pharmacy One (0.5 miles)
• Fareway Foods (1.3 miles)
• Sterling Pharmacy (1.3 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (10.4 miles)
• Village Drug (12 miles)
• Sterling Pharmacy (12 miles)

Places of Worship

• River Valley Church (0.6 miles)
• Faribault Evangelical Free Church (0.8 miles)
• Hope United Methodist Church (1 miles)
• Dominican Sisters (1.2 miles)
• Religious Education & Youth (1.2 miles)
• Islamic Center (1.9 miles)
• Divine Mercy Catholic Church (2.4 miles)

Restaurants

• Depot Bar and Grill (0.9 miles)
• Monte's Restaurant (1 miles)
• Signature Bar & Grill (1.1 miles)
• Mizuki Fusion (1.6 miles)
• Taco John's (2.1 miles)
• KFC (2.1 miles)
• Broaster (2.1 miles)

Cafes

• Crooked Pint Ale House (1 miles)
• Martha's Eats & Treats (9.9 miles)
• Caribou Coffee (12.1 miles)
• The Cage (12.3 miles)
• Ole Store Cafe (12.5 miles)

Parks

• Central Park (1.3 miles)
• Alexander Park Softball (1.9 miles)
• Jefferson School (2 miles)
• Alexander Park (2.1 miles)
• Tyler Park (10.9 miles)
• Riverside Lions Park (11.9 miles)
• Odd Fellows Park (12 miles)

Transportation

• First Choice Shuttle (1.6 miles)
• Budget Truck Rental (3.4 miles)

Theaters

• Cannon Valley Cinema (9.9 miles)