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ProMedica Oakland in Troy, MI

ProMedica Oakland is a nursing home community in Troy, MI.

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ProMedica Oakland in Troy, MI

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925 W. South Boulevard, Troy, MI 48085

To contact a resident: (248) 729-4461

For more information about senior living options: (866) 208-4318

4 from 110 reviews
5 stars
77
4 stars
4
3 stars
2
2 stars
1
1 stars
26

Overall Review of ProMedica Oakland

differentiator 34 reviews mention this

Concierge and admissions support stands out

Residents and families repeatedly describe strong help from specific concierge and admissions staff.

Many reviewers single out the concierge experience as a steady point of contact, describing staff members who check in daily, follow through on concerns, and help coordinate next steps. There are also multiple mentions of admissions and related staff assisting with room needs, communication, and resolving issues quickly when families raise them. In a few negative reviews, communication and responsiveness are described as problems, which contrasts with the many accounts of prompt follow-up through concierge-led support.

common 26 reviews mention this

Therapy quality is a frequent reason

Physical and occupational therapy receives frequent praise for being effective and supportive.

Therapy is one of the most consistent positives in the reviews, with residents describing PT/OT as knowledgeable and helpful in progressing recovery. Several families also mention that therapy makes the process easier or encourages participation with tailored encouragement. A few reviewers report the opposite—missed sessions, limited therapy time, or inconsistency—so results appear to vary from stay to stay.

common 18 reviews mention this

Food gets mixed feedback

Food is described as tasty by many, but others report it as inconsistent or disappointing.

Multiple reviews say the meals are tasty and that kitchen staff try to accommodate preferences when possible. Some residents also describe enjoying specific dining-related touches. At the same time, several reviews complain about wrong meals, long delays, or not receiving ordered food, including cases where addressing food issues took hours. One reviewer even characterizes food as awful at times, while others rate it as only “OK.”

caveat 14 reviews mention this

Call light and responsiveness problems

Some reviewers report long waits and missed follow-through when help is needed.

A recurring concern is that call lights and requests for assistance are not answered promptly, with some families describing waits of extended lengths and having to repeatedly escalate at the nurses station. A few negative reviews also describe medication timing problems, toileting assistance gaps, or care that did not align with what was requested. While many other reviewers describe staff as attentive and able to respond, these accounts focus on the times support felt delayed or incomplete.

common 16 reviews mention this

Rooms, cleanliness, and privacy matter

Many reviewers praise cleanliness and some emphasize the value of private rooms.

Cleanliness comes up in several reviews, with residents describing rooms as clean daily and the facility as tidy. Privacy and room type are also mentioned: some reviewers appreciate being moved to private rooms or suggest requesting them for better rest. A smaller number of reviews describe room-related issues, including shared-room concerns and other practical problems that affected comfort.

common 2 reviews mention this

Nearby essentials and quick errands

Common nearby errands include pharmacies, cafés, and restaurants.

Reviewers don’t consistently comment on location, but the surrounding area includes everyday options for visits and routine needs. Pharmacies and casual dining are listed within a few miles, and there are also parks and other community destinations nearby.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Care Services

  • High acuity care High acuity care

Nearby Places of Interest

Restaurants

  • Salsarita's Fresh Mexican Grill (1 miles)
  • McDonald's (1.2 miles)
  • CK Diggs (1.5 miles)
  • McDonald's (1.8 miles)
  • Grand Tavern (3.1 miles)
  • Main Street Billiards (4 miles)
  • Rochester Brunch House (4 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Walgreens (1.4 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (2.2 miles)
  • Rite Aid (3.7 miles)
  • Rite Aid (3.9 miles)
  • Ascension Providence Rochester Pharmacy (4 miles)

Cafes

  • Starbucks (1.3 miles)
  • Antonio's Cafe & Grill (1.4 miles)
  • Panera Bread (1.4 miles)
  • Panera Bread (2.9 miles)
  • Starbucks (5.1 miles)
  • Starbucks (5.2 miles)
  • Panera Bread (5.6 miles)

Places of Worship

  • Church Of The Holy Redeemer (1.6 miles)
  • Big Beaver United Methodist Church (3.8 miles)
  • St Hugo of the Hills Church (5.5 miles)

Theaters

  • Emagine Rochester Hills (1.7 miles)
  • AMC Forum 3 (4.5 miles)
  • MJR Troy Grand Digital Cinema 16 (5.2 miles)
  • AMC Star John R 15 (6.6 miles)

Physicians

  • Barclay Medical Center (1.7 miles)
  • Summit Oral & Maxillofacial Surgery (1.9 miles)
  • Millman-Derr Center For Eye Care (1.9 miles)
  • Dr Mahjoub (2.9 miles)
  • Balian Eye Center (4.2 miles)
  • Troy Medical Center (4.5 miles)
  • Troy Orthopedics Associates (4.6 miles)

Parks

  • Firefighters Park (2 miles)
  • Avondale Park (2.1 miles)
  • Innovation Hills (2.7 miles)
  • Earl E Borden Park (3.1 miles)
  • River Woods Park (3.7 miles)
  • Riverside Park (3.9 miles)
  • Bloomer Park (4.1 miles)

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