ProMedica Oakland in Troy, MI

Pros

• The therapy staff are excellent and very caring.
• Amy the concierge is wonderful and visits daily to check on patients.
• Aga from admissions is wonderful and helps with arranging things smoothly.
• The nursing staff are compassionate and attentive to patients' needs.
• The kitchen and dining staff prepare delicious meals and accommodate preferences.
• The facility is clean, well-maintained, and welcoming.
• The Activities and social work teams brighten days with warmth and engagement.
• Front desk and administrative staff are friendly and helpful.
• The overall care team is dedicated, professional, and supportive throughout the rehab stay.

Cons

• The center is described as unsafe and reckless, with neglect and missed medications.
• The center nearly killed the reviewer's brother due to neglectful care.
• The staff are described as incompetent and unprofessional.
• Call bells and requests for assistance are ignored for hours.
• The facility should be closed, according to at least one reviewer.
• Administration and nursing staff are said to lack compassion and accountability.
• The facility is severely understaffed, leading to poor patient care.
• There were privacy violations, including a family member's phone used to post a fake review.

Review

ProMedica Oakland in Troy is best suited for families prioritizing high-quality rehabilitation with a warm, attentive frontline staff and the option of private rooms to aid recovery. This community shines for those who want robust PT/OT, practical daily support, and a home-like atmosphere where staff frequently go the extra mile to connect with residents and their families. It is especially appropriate for rehab stays where daily activities, personalized attention, and consistent therapy can drive progress back toward independence. Those seeking a tightly controlled, predictably managed operation with uniformly unwavering staffing across shifts may want to consider alternatives.

The strongest positives center on therapy and the daily care experience. Multiple residents laud the PT/OT teams, describing therapists as knowledgeable, encouraging, and deeply involved in progress. Staff such as CNAs and nurses are repeatedly praised for compassion and competence, with particular appreciation for aides who assist with activities, pain management, and mobility. The concierge and admissions teams help navigate logistics, often pairing residents with private rooms when requested. Food, housekeeping, and activities are frequently highlighted as solid or excellent, contributing to an uplifting environment that supports recovery.

Yet, a substantial portion of reviews underscores critical issues that cannot be ignored in decision-making. Several families report inconsistent call-light response, under staffing, and gaps in communication between nursing, social work, and families. There are troubling anecdotes about medication administration delays, discharge planning gaps, and even alleged privacy breaches involving staff and patient identity. A handful of reviews describe severe safety concerns or neglect, including unmanaged symptoms and dangerous delays in treatment. These outlier experiences frame a reality where quality care hinges on day-to-day staffing realities and management oversight.

Those pros can meaningfully offset the cons for many residents, but only when the facility maintains reliable, well-coordinated teamwork. The most persuasive counter to the negatives is the depth of therapy expertise and the consistent, visible dedication of key staff members who become a resident's advocates. Amy the concierge, Aga in admissions, and a broad network of therapy and social-work professionals often bridge gaps, push for timely interventions, and help families feel informed and supported. When care teams align, families report meaningful recovery, improved mobility, and a smoother transition home.

This community is not for everyone - particularly families who require unwavering staffing stability and assertive, centralized oversight. If a loved one needs constant, rapid response to call bells, meticulous medication management, and highly reliable communication from all administrative layers, it may be prudent to explore other options with fewer reported inconsistencies. Concerns about long-term safety and privacy, or experiences suggesting systemic gaps in how care plans are executed, argue for caution and a thorough second visit elsewhere.

To make a well-informed choice, prospective families should prioritize visiting with the DON and therapy leads, request to observe a shift change, and ask pointed questions about call-light response times, medication reconciliation processes, and discharge coordination. Request current private-room availability and discuss how private accommodations might affect recovery. Review recent incident and complaint history, and insist on clear, written expectations for communication, daily care plans, and escalation procedures. In short, Optalis Troy can be a strong rehab-focused choice for many, but due diligence is essential and alternatives should be on the table for families prioritizing consistent staffing and rigorous risk management.

Restaurants

• Salsarita's Fresh Mexican Grill (1 miles)
• McDonald's (1.2 miles)
• CK Diggs (1.5 miles)
• McDonald's (1.8 miles)
• Grand Tavern (3.1 miles)
• Main Street Billiards (4 miles)
• Rochester Brunch House (4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (3.7 miles)
• Rite Aid (3.9 miles)
• Ascension Providence Rochester Pharmacy (4 miles)

Cafes

• Starbucks (1.3 miles)
• Antonio's Cafe & Grill (1.4 miles)
• Panera Bread (1.4 miles)
• Panera Bread (2.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.6 miles)

Places of Worship

• Church Of The Holy Redeemer (1.6 miles)
• Big Beaver United Methodist Church (3.8 miles)
• St Hugo of the Hills Church (5.5 miles)

Theaters

• Emagine Rochester Hills (1.7 miles)
• AMC Forum 3 (4.5 miles)
• MJR Troy Grand Digital Cinema 16 (5.2 miles)
• AMC Star John R 15 (6.6 miles)

Physicians

• Barclay Medical Center (1.7 miles)
• Summit Oral & Maxillofacial Surgery (1.9 miles)
• Millman-Derr Center For Eye Care (1.9 miles)
• Dr Mahjoub (2.9 miles)
• Balian Eye Center (4.2 miles)
• Troy Medical Center (4.5 miles)
• Troy Orthopedics Associates (4.6 miles)

Parks

• Firefighters Park (2 miles)
• Avondale Park (2.1 miles)
• Innovation Hills (2.7 miles)
• Earl E Borden Park (3.1 miles)
• River Woods Park (3.7 miles)
• Riverside Park (3.9 miles)
• Bloomer Park (4.1 miles)