ProMedica Oakland

Pros

• The staff demonstrated a friendly demeanor toward the family during their visits.
• The family appreciated the effort of some staff members who showed concern for their loved one, even if it didn't translate into better care.
• The facility has a good reputation in terms of staff friendliness, which provided some comfort during a difficult time.
• Family members made efforts to communicate with the nurses and doctors about their concerns, demonstrating their commitment to advocating for their loved one's care.

Cons

• The staff provided poor communication, failing to give accurate updates about the patient's condition.
• There was a blatant lack of concern for the patient's dignity and care, as evidenced by inappropriate attire and neglect during visits.
• The facility demonstrated disorganization by failing to arrange transportation on discharge day and incorrectly billing for an extra day.
• The billing office staff were rude and unhelpful, repeatedly interrupting the family while they tried to clarify charges.
• Necessary medical paperwork was not sent to the assisted living facility, resulting in a delay in medication administration.
• The patient was severely neglected, showing increasing symptoms without adequate response or testing from medical staff.
• Nurses offered minimal assistance, often ignoring calls for help and leaving the patient reliant on her roommate for basic needs.
• The facility failed to test patients for COVID-19 despite known exposures, leading to a severe decline in health before hospitalization.
• Communication with the medical team was inadequate; repeated requests for attention went unanswered until it was too late.
• Overall care was described as bare minimum, with significant neglect contributing directly to the patient's worsening condition and eventual death.

Review

The experiences recounted regarding the rehabilitation facility in question reveal a deeply troubling pattern of care that raises significant concerns about the quality of medical attention and support provided to patients. Throughout several accounts, it becomes painfully evident that while staff friendliness may have been noted initially, this superficial attribute does not compensate for the severe lack of proper updates, oversight, and dignified care that residents deserve. Indeed, one individual noted a harrowing experience where he was entirely uninformed about his loved one’s serious decline in health. Tragically, he had to initiate the conversation regarding his relative's critical condition himself, leading to further dismay upon finding his loved one inadequately covered and neglected.

This distressing narrative is compounded by systemic failures within the facility. On one occasion, a family member detailed how their mother—after being discharged—was billed for an extra day due to a transportation failure orchestrated by the rehab center itself. Efforts to communicate effectively with billing personnel proved futile as they encountered rude staff who interrupted consistently during attempts at clarification. This frustrating encounter exemplifies a broader issue of disorganization permeating this establishment: patients left without essential paperwork or instructions on medication led to dangerously delayed treatments post-discharge.

Moreover, escalating health concerns went unheeded while residents were left vulnerable in an environment supposedly designed for recovery and support. One account highlighted how a mother developed increasingly severe symptoms of illness that prompted angst among her family members seeking professional intervention. Despite their repeated calls for attention and care from nurses on duty, responses were insufficient, often reduced to administering cough syrup without addressing underlying issues or undertaking necessary tests—including COVID-19 screenings for symptomatic individuals despite known cases within the facility.

As circumstances deteriorated further—the patient lost appetite and strength—her complaints went largely ignored by nursing staff who failed both to assist her eating and respond adequately when she asked for help using the restroom. Alarmingly, reports surfaced detailing how other residents had to step in as caregivers despite being patients themselves; such dynamics underscore profound gaps in care standards expected in any rehabilitation setting. The absence of timely medical evaluation left many questioning not just the commitment but also the basic competency of healthcare workers attending to vulnerable populations within these walls.

Ultimately, tragedy struck when this mother was rushed to an emergency hospital after collapsing due to neglect exhibited throughout her stay at the rehab center—significantly compounded by untreated symptoms leading up to her demise from COVID-19 complications shortly thereafter. Medical professionals attributed her poor condition upon admission directly back to delays in receiving appropriate care during her time at rehab—a damning indictment against both nursing staff responsible for daily oversight as well as administrative protocols guiding these crucial decisions.

In light of these egregious lapses in patient care—from disregard for dignity through basic negligence—it is imperative that prospective families consider alternative options before entrusting their loved ones' well-being into such unprofessional hands. The overwhelming consensus articulated through these first-hand accounts portrays this facility as severely lacking accountability and compassion amid its operations; no amount of external friendliness can compensate for life-threatening oversights committed daily with seemingly little recourse or acknowledgment available when they go awry. In sum, this alarming portrayal serves as a cautionary tale urging heightened scrutiny over rehabilitation facilities tasked with caring for some of society’s most vulnerable individuals—those who depend critically on competent healthcare provision during times of need.

Restaurants

• Salsarita's Fresh Mexican Grill (1 miles)
• McDonald's (1.2 miles)
• CK Diggs (1.5 miles)
• McDonald's (1.8 miles)
• Grand Tavern (3.1 miles)
• Main Street Billiards (4 miles)
• Rochester Brunch House (4 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• Rite Aid (3.7 miles)
• Rite Aid (3.9 miles)
• Ascension Providence Rochester Pharmacy (4 miles)

Cafes

• Starbucks (1.3 miles)
• Antonio's Cafe & Grill (1.4 miles)
• Panera Bread (1.4 miles)
• Panera Bread (2.9 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.6 miles)

Places of Worship

• Church Of The Holy Redeemer (1.6 miles)
• Big Beaver United Methodist Church (3.8 miles)
• St Hugo of the Hills Church (5.5 miles)

Theaters

• Emagine Rochester Hills (1.7 miles)
• AMC Forum 3 (4.5 miles)
• MJR Troy Grand Digital Cinema 16 (5.2 miles)
• AMC Star John R 15 (6.6 miles)

Physicians

• Barclay Medical Center (1.7 miles)
• Summit Oral & Maxillofacial Surgery (1.9 miles)
• Millman-Derr Center For Eye Care (1.9 miles)
• Dr Mahjoub (2.9 miles)
• Balian Eye Center (4.2 miles)
• Troy Medical Center (4.5 miles)
• Troy Orthopedics Associates (4.6 miles)

Parks

• Firefighters Park (2 miles)
• Avondale Park (2.1 miles)
• Innovation Hills (2.7 miles)
• Earl E Borden Park (3.1 miles)
• River Woods Park (3.7 miles)
• Riverside Park (3.9 miles)
• Bloomer Park (4.1 miles)