925 West South Boulevard, Troy, MI 48085
For more information about senior living options: (844) 490-3973
Holly and Christina are very knowledgeable therapists. Jagjeet and Judy are wonderful nurse assistants. Amy the concierge visits daily and is wonderful. Aga from admissions is wonderful and always smiling. The therapy is great. Moon and Tammy provide top-notch therapy. The kitchen staff are wonderful and the food is delicious. Optalis Troy provides a world-class rehab experience. The facility is clean and the staff are caring and attentive.
The reviewer was upset about a privacy violation after someone used the mother's phone to post a fake five-star review under her name. They stated they were not happy with the center overall, citing medication delays and poor management communication. They described the experience as awful and said they would not recommend the facility. They noted that many five-star reviews appeared to come from accounts with no history. They claimed some staff simply did not want to do their jobs and were slow to respond. They called the center reckless and dangerous, citing missed medications and lack of communication. They reported that the food was awful at times and meals were not always delivered as ordered.Heartland Health Care Center ? Oakland in Troy is best suited for seniors who come primarily for short- to mid-length rehab and who place a premium on high-touch therapy, a warm, people-centric culture, and aggressive assistance from a responsive concierge-admissions team. The reviews consistently highlight robust PT/OT programs, attentive therapy staff, and a front-line environment where aides, CNAs, and nurses often greet residents with genuine warmth. Those who prioritize daily social and recreational engagement - bingo, outings, and a lively activities calendar - will find the atmosphere welcoming. Private rooms, pleasant dining, and a kitchen that tries to accommodate preferences are repeatedly cited as meaningful pluses. In short, this community rewards residents who value hands-on rehab, frequent encouragement, and a personable, family-like setting.
Prospective residents who need ironclad medical oversight or unwavering consistency in staffing may want to think carefully about alternatives. Several reviews raise red flags about medication management and communication with families, including instances where medicines were delayed and calls to management went unreturned. A subset of reviews also describes long delays in call-light responses and inconsistent nurse assignments, which can be disorienting for post-operative or memory-impaired residents. Privacy and safety concerns are also mentioned by some families, including serious complaints about clinical follow-through and the handling of urinary testing and infections. For those who require relentless reliability and strict, uniform supervision, other facilities may offer clearer accountability and steadier care coordination.
On balance, the strongest positives are the therapy operations and the culture of care delivered by many frontline staff. Therapists are described as knowledgeable, imaginative, and patient-focused, with particular praise for Holly, Christina, Tammy, Moon, and Tammi across OT and PT. CNAs and nurses such as Jagjeet, Judy, Justin, Aman, and many others earn frequent compliments for compassion and daily assistance. The concierge team - especially Amy - acts as a consistent touchpoint, translating questions, coordinating activities, and advocating for residents; Aga from admissions is repeatedly praised for sorting out room assignments and discharge planning. The dining and kitchen teams also draw favorable notes for quality and adaptability, making meals a genuine, welcome part of recovery.
Yet the most cautionary notes center on staffing rhythm and reliability. Some families report the stress of not knowing who will be on duty, which can complicate care plans and create friction when urgent needs arise. A few reviews describe experiences where important medical orders or discharge instructions were not fully followed, or where residents waited excessively for help with basic needs. A string of reviews also references privacy breaches or inflated online praise by accounts with questionable history, underscoring the importance of independent on-site validation. In aggregate, these concerns point to a facility with substantial strengths in therapy and culture, but with real gaps in real-time responsiveness and consistent clinical oversight.
The key to leveraging the strengths while mitigating the downsides lies in proactive, family-led care coordination. When therapy remains the centerpiece - supported by a stable line of staff who acknowledge progress and adjust plans - patients tend to advance more quickly and regain independence. Families should press for a dedicated nursing assignment per shift, clear escalation paths for any medication or discharge questions, and daily status updates from a named nurse or social worker. Arranging private accommodations where possible can also reduce sleep disruptions that impede rehab gains. In practice, the most successful stays hinge on leveraging Amy and Aga as reliable points of contact, securing private rooms when feasible, and insisting on timely, transparent communication from leadership.
Overall, Heartland Health Care Center ? Oakland/Optalis Troy represents a compelling option for rehab-focused families who value a personable, activity-rich environment and strong therapy outcomes. The community delivers consistently solid rehabilitation services, a welcoming social fabric, and practical supports that help families feel involved and informed. However, the experience is not uniformly seamless; when staffing gaps widen or medical communications falter, the risk of care lapses grows. For families who cannot tolerate variability in call responses or who require unwavering, hands-on medical management, exploring other local rehabs with documented high-frequency responsiveness is prudent. The bottom line: choose this facility if rehab intensity, staff warmth, and daily engagement are non-negotiable priorities, and pair the stay with vigilant advocacy to offset any gaps in responsiveness.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Oakland in Troy, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For the convenience and enjoyment of the residents, there is a beauty salon on-site where they can receive professional haircuts and styling services. The community also provides cable or satellite TV access in each resident's room for their entertainment. Community-operated transportation is available to help residents reach important appointments or run errands.
A computer center is available for residents who wish to stay connected with their loved ones through email or browse the internet. In addition, there is a small library where residents can relax and enjoy reading books. Wi-Fi/high-speed internet is also provided for those who want to stay connected online.
Meals are served in a spacious dining room, offering restaurant-style dining experiences where residents can enjoy delicious, nutritious meals prepared by skilled chefs. Special dietary restrictions are taken into consideration to cater to individual needs.
To keep the residents active and engaged, there is a fitness room equipped with various exercise equipment. A gaming room offers opportunities for friendly competition and socialization. There is also an outdoor space with gardens where residents can enjoy fresh air and nature.
Housekeeping services are provided to maintain clean living spaces, ensuring a comfortable environment for all residents. Move-in coordination assistance helps new residents settle in smoothly.
Care services at Heartland Health Care Center - Oakland include 24-hour call system and supervision to ensure safety at all times. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their medications correctly and on time. A mental wellness program focuses on promoting emotional well-being.
Transportation arrangement is available for non-medical purposes like shopping trips or outings with fellow residents. For medical visits, transportation to doctors' appointments is provided.
Residents have access to a wellness center, promoting a healthy and active lifestyle. Wi-Fi/high-speed internet throughout the community allows residents to stay connected with their loved ones virtually.
Heartland Health Care Center - Oakland is conveniently located near various amenities. There are many cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters in close proximity, providing residents with plenty of options for leisure and entertainment.
Overall, Heartland Health Care Center - Oakland offers exceptional care services and a wide range of amenities to ensure that its residents live a fulfilling and comfortable life in a warm and welcoming community setting.
Heartland Health Care Center - Oakland is located at 925 West South Boulevard, Troy, MI 48085 in Oakland County, Michigan
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