925 West South Boulevard, Troy, MI 48085
For more information about senior living options: (844) 490-3973
Holly and Christina from therapy are very knowledgeable. Jagjeet and Judy are wonderful nurse assistants who help with everyday needs. The facility is the best by far. The therapy is great. Paritosh, the night nurse, is compassionate. Amy and Aga are appreciated for their care. First-time visitors are impressed by the facility. The staff are welcoming, knowledgeable, and caring. Justin is a caring and kind nurse. Amy, the concierge, visits daily and helps with bingo. The therapy program is great, and the kitchen staff are excellent. The kitchen staff are amazing, and the team - including Tina, Annette, Jason, Carlos, Dekwan, Melinda, Faria, Johnny, Fatima - are some of the nicest people.
A privacy violation occurred when someone posted a fake five-star review under the mother's name. The family reported the center failed to administer their mom's medicine on time and that it was almost impossible to reach management. The reviewer stated they would file a complaint and take legal action and would not recommend the center. Several five-star reviews appeared to be posted by accounts with no history, raising concerns about fake reviews. Staff were described as not wanting to do their jobs and neglecting the patient's basic needs, sometimes delaying assistance. The staff were accused of being shameless for cashing their paychecks. The reviewer called the center reckless and dangerous for not sharing the patient's medical history or medication list with the advocate. Call lights were turned off or ignored, leaving the patient without needed care.The reviews paint a facility that many families and patients return to for care because of the warmth, competence, and dedication they repeatedly encounter. Across several stays and visits, the place comes through as a clean, welcoming environment that often feels like a safe, well-run community for rehabilitation and recovery. Several reviewers note that the center replaced a prior facility (Heartland) and found Optalis Troy to be a notable upgrade in terms of staff attitude, overall atmosphere, and the quality of daily life during rehab. The consistent thread is that, when the care team is at its best, patients feel supported, seen, and encouraged to push through the challenges of recovery.
Therapy emerges as a standout element in many accounts. Reviewers describing Holly and Christina highlight them as particularly knowledgeable and effective in guiding therapy sessions. The PT and OT teams are described as excellent, reassuring patients and focusing on meaningful progress. People frequently mention the therapy program as a major positive, with many noting improvements in mobility and function. The overall tone about therapy is one of confidence in the clinicians' expertise and their ability to tailor workouts and exercises to individual needs. Even on days when the broader experience was mixed, therapy often remained a bright spot, with staff who listen, explain, and adapt to preferences.
Nursing, concierge, and other frontline staff are repeatedly celebrated for compassion and attentiveness. In many visits, Amy the concierge appears as a steady, reassuring presence who checks in daily and helps smooth out concerns, sometimes even joining in social activities like bingo. Aga, described as an admissions director and a dependable point of contact, is praised for her proactive approach and accessibility. The DON, Sharria, and the unit manager Karissa (or Karisha) are cited as capable leaders who, when involved, help resolve issues and foster better communication. Paritosh, the night nurse, is singled out for his compassion, and Justin earns praise for his caring nature. Across multiple reviews, Aman also figures as a caregiver who provides significant personal attention, and many families appreciate the concierge, nursing, and support staff who make routine care feel attentive and human.
However, the feedback is not uniformly glowing. There are serious concerns raised by some families that cannot be ignored. One account describes a privacy violation: a family member's mom had a 5-star review posted under her name by someone else, with references to staff such as Amy, Nurse Julien, Aga, and Aman, which the reviewer framed as a clear invasion of privacy and a fundamental breach of trust. Others recount ongoing struggles with communication and responsiveness: repeated calls about medications not being given, difficulties reaching management, and voicemail stacks that went unanswered. In one highly charged account, the reviewer vows to file a complaint with the company and pursue legal action, expressing that the entire experience had been awful and urging others to seek alternative rehab centers if possible.
Some reviews describe gaps in care that raise concerns about safety and consistency. Instances of delayed or missing medications, call lights being shut off or ignored, and inadequate follow-through when issues were reported are noted. There are also remarks about attention to wounds and basic daily needs, with some families feeling that certain staff were not fully allocated or that tasks were neglected, at least in some shifts. A family member who serves as a power of attorney for an elderly relative reports difficulties contacting the physician or nurse and questions the facility's ability to share a patient's medical history or medication list, suggesting a dangerous lack of coordination. These accounts emphasize the risk to patient safety when advocacy and communication are not effectively connected to ongoing medical care.
Despite these concerns, there are clear examples of problem-solving and improvements that gave some reviewers hope. One family describes how a shared room issue was resolved after escalation, with Aga stepping in to secure a private room the very next day. Amy's persistent involvement in addressing concerns is repeatedly cited as a major factor in keeping families reassured during challenging times. The willingness of staff to engage with families, provide clear explanations, and demonstrate genuine care - whether through therapy cues, daily check-ins, or coordinating with the DON and unit managers - emerges as a powerful theme. Even reviewers who had initial doubts often acknowledge the positive impact of caring staff like Amy, Aga, Sharria, and Karissa when their concerns are acknowledged and acted upon.
Overall, the collection of reviews presents a facility that many find to be a strong choice for rehabilitation and recovery, thanks to dedicated therapy teams, compassionate nursing and concierge staff, and a generally clean, welcoming environment. Yet it also reveals serious and specific criticisms that center on privacy, timely communication, medication administration, and consistent management responsiveness. The presence of consistently praised individuals - Amy, Aga, Sharria, Paritosh, Justin, Aman, and others - offers a core of dependable, caring professionals who can make a critical difference in a patient's experience. The contrast between the high-quality, personalized care described by many families and the more troubling experiences recounted by others underscores the complexity of running a rehab center and the essential need for reliable communication, transparent processes, and steadfast responsiveness to concerns.
160 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Oakland in Troy, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
For the convenience and enjoyment of the residents, there is a beauty salon on-site where they can receive professional haircuts and styling services. The community also provides cable or satellite TV access in each resident's room for their entertainment. Community-operated transportation is available to help residents reach important appointments or run errands.
A computer center is available for residents who wish to stay connected with their loved ones through email or browse the internet. In addition, there is a small library where residents can relax and enjoy reading books. Wi-Fi/high-speed internet is also provided for those who want to stay connected online.
Meals are served in a spacious dining room, offering restaurant-style dining experiences where residents can enjoy delicious, nutritious meals prepared by skilled chefs. Special dietary restrictions are taken into consideration to cater to individual needs.
To keep the residents active and engaged, there is a fitness room equipped with various exercise equipment. A gaming room offers opportunities for friendly competition and socialization. There is also an outdoor space with gardens where residents can enjoy fresh air and nature.
Housekeeping services are provided to maintain clean living spaces, ensuring a comfortable environment for all residents. Move-in coordination assistance helps new residents settle in smoothly.
Care services at Heartland Health Care Center - Oakland include 24-hour call system and supervision to ensure safety at all times. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents take their medications correctly and on time. A mental wellness program focuses on promoting emotional well-being.
Transportation arrangement is available for non-medical purposes like shopping trips or outings with fellow residents. For medical visits, transportation to doctors' appointments is provided.
Residents have access to a wellness center, promoting a healthy and active lifestyle. Wi-Fi/high-speed internet throughout the community allows residents to stay connected with their loved ones virtually.
Heartland Health Care Center - Oakland is conveniently located near various amenities. There are many cafes, parks, pharmacies, physicians, restaurants, places of worship, and theaters in close proximity, providing residents with plenty of options for leisure and entertainment.
Overall, Heartland Health Care Center - Oakland offers exceptional care services and a wide range of amenities to ensure that its residents live a fulfilling and comfortable life in a warm and welcoming community setting.
Heartland Health Care Center - Oakland is located at 925 West South Boulevard, Troy, MI 48085 in Oakland County, Michigan
ProMedica Oakland
Troy, MI
Occasional staff friendliness toward families.
Lifestyles Group Home
Troy, MI
Small, intimate setting with 6 residents enabling personalized care.
Avon Group Home
Troy, MI
Fully furnished assisted living with meals, ADL support, medication management, housekeeping, and outdoor spaces.
Sjd Home Care
Troy, MI
Small, intimate setting enabling personalized care.
Prime Residential Care
Troy, MI
Intimate, small-capacity community with comprehensive services and nearby amenities.
Norton Home
Troy, MI
Comprehensive care and amenities (24/7 supervision, ADL assistance, meals, housekeeping, transportation, and tailored diets).
Pomeroy Assisted Living - Rochester
Rochester Hills, MI
Compassionate staff and a clean, up-to-date memory-care focused community with engaging activities.
Pomeroy Assisted Living - Rochester costs
Pomeroy Assisted Living - Rochester reviews
Pomeroy Assisted Living - Rochester images
Wellbridge Of Rochester Hills
Rochester Hills, MI
Friendly staff, clean facility, and strong therapy and dining services
Wellbridge Of Rochester Hills reviews
Wellbridge Of Rochester Hills images
Bellbrook
Rochester Hills, MI
Warm, friendly staff in a secure memory care setting with diverse dining and activities.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
California's Form 602A: An In-Depth Examination of Senior Care Assessment
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention