Applewood Nursing Center

Pros

• Many staff members at Symphony Applewood are described as kind, caring, and respectful toward residents.
• The physical therapy program is praised for its effectiveness and knowledgeable therapists who genuinely care about patients' goals.
• Residents have access to various activities and social events, promoting engagement and interaction among them.
• The cleanliness of the facility has been noted positively by some reviewers, contributing to a pleasant environment.
• Communication between nursing staff and family members is highlighted as responsive and accommodating, with options like FaceTime available for virtual visits.
• Overall satisfaction with the food has been expressed by several residents, noting it as better compared to other facilities they have experienced.
• The outdoor area of the facility is well-kept, enhancing the overall appeal of the environment for residents and their families.

Cons

• Some staff have been very disrespectful, stating "I'm done with you" and exhibiting a lack of care for patients who require assistance.
• The food served is always cold and unappetizing, leading to significant weight loss for residents.
• Administrative staff frequently do not return phone calls, creating communication issues for families.
• There are complaints about being short-staffed, resulting in long wait times for residents needing assistance.
• Residents have experienced neglect, such as sitting in dirty briefs for hours without being attended to.
• The overall cleanliness of the facility has been described as average or poor, with dirty bathrooms reported.
• Some reviewers noted that the quality of therapy has declined under new management, with inadequate exercises being prescribed for patients.
• Instances of staff rudeness and indifference have been reported occasionally, impacting the overall patient experience.
• A case of denial of admission occurred without explanation, leading to frustration and confusion for those seeking care.
• Management's response to complaints regarding care quality was seen as inadequate, contributing to feelings of dissatisfaction among family members.

Review

The experiences of residents and their families at Symphony Applewood Nursing Center reflect a wide range of sentiments, revealing both commendable aspects and significant concerns about the facility. A common theme throughout the reviews is dissatisfaction with the staffing levels and the quality of care provided. Many reviewers noted that staff members often appeared overwhelmed due to being understaffed, leading to delays in responding to resident needs. This situation has raised alarms among family members who worry about the safety and well-being of their loved ones. One reviewer expressed deep concern for their grandmother, who frequently waited long periods for assistance, sometimes even attempting to get up on her own out of frustration while risking a fall.

While some visitors were appreciative of the staff's hard work and dedication despite these challenges, they acknowledged that occasional rudeness could be encountered. They emphasized that the majority of caregivers were kind and compassionate but lamented over how manageable workloads could lead to better interactions and more effective care. The nurse-to-patient ratio was highlighted as a potential issue as one review suggested it might not comply with legal standards, impacting the level of attention each resident receives.

The dining experience at Symphony Applewood also garnered mixed reviews. Some residents enjoyed the food and found it satisfying—praising specific meals as delicious compared to other facilities—while others reported issues regarding temperature and variety. A family member detailed their sister's struggle with food preferences, describing meals served cold and failing to meet nutritional needs adequately; this reportedly contributed to a drastic weight loss over a short period. Additionally, recommendations for alternative meal options were limited, causing frustrations among those dissatisfied with what was regularly offered.

Residents shared different perspectives on activities within the facility; some mentioned special events like ice cream nights or social gatherings aimed at fostering community engagement while others criticized the lack of stimulation or entertainment for residents during their stay. These contrasting opinions further illustrate a disjointed experience at Symphony Applewood where some felt connected through organized activities while others perceived an absence of engagement opportunities.

Moreover, several reviewers voiced disappointment over significant changes following new ownership of the nursing home; conditions reportedly declined from previously stellar service under prior management. The physical therapy program received praise from multiple individuals who valued its effectiveness in helping residents improve strength and mobility—a silver lining amid complaints regarding general cleanliness standard practices across various areas within the establishment.

Communication emerged as another recurring theme—particularly concerning administrative responsiveness. Numerous accounts described frustration when trying to reach out for information or address grievances without receiving timely feedback from management. One case stood out where a transfer admission was denied suddenly without explanation after initial acceptance into the program—a discouraging experience that underscored lurking inefficiencies in communication protocols.

In conclusion, although there are positive elements associated with caring staff members committed to providing support during rehabilitation phases—or maintaining comfort for long-term stays—the overarching sentiment emphasizes room for improvement across many operational aspects at Symphony Applewood Nursing Center. Families navigating this complex landscape express both relief in good moments intertwined with troubling observations that impact overall satisfaction levels significantly. In striving toward excellence within elder care settings like this one—it’s crucial that facilities prioritize adequate staffing solutions alongside enhanced communicative measures so quality care can be restored firmly within reach for all residing patients.

Pharmacies

• Rite Aid (0.5 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.6 miles)
• Sav-On Drugs (3.1 miles)
• CVS Pharmacy (3.8 miles)
• Rockwood Pharmacy PC (4.3 miles)

Restaurants

• Leo's Coney Island (0.9 miles)
• Steak 'n Shake (1 miles)
• Applebee's (1 miles)
• Chick-Fil-A (1.1 miles)
• Maverick’s (1.2 miles)
• Big Boy (1.8 miles)
• McDonald's (1.8 miles)

Places of Worship

• Southpoint Church (0.9 miles)
• Our Lady of the Woods (2.3 miles)

Hospitals

• Henry Ford Medical Center - Woodhaven (1.3 miles)
• Dr. Dino d'Aloisio (5.8 miles)
• Henry Ford Wyandotte Hospital (6.7 miles)

Parks

• Civic Center Park (1.5 miles)
• Lake Erie Metropark (3.9 miles)
• Huroc Park (4.5 miles)
• BASF Park (5.9 miles)
• Heritage Park (6.5 miles)
• Willow Metro Park (7.6 miles)
• Willow Park Pond (8 miles)

Physicians

• Dr Kristine Kaiser, Md Cardiologist (2.2 miles)
• Michigan Institute-Urology (2.9 miles)
• Family Health PC (3.2 miles)
• Lung and Sleep Disorders Center (3.8 miles)
• Michigan Center For Oral Surgery (4.1 miles)
• Henry Ford Rockwood Practice (4.4 miles)
• Downriver Heart and Vascular Specialists (5.3 miles)

Cafes

• Tim Hortons (2.5 miles)
• Biggby Coffee (3.6 miles)
• Tim Hortons (3.7 miles)
• Starbucks (4.2 miles)
• Panera Bread (5.3 miles)
• Sugarr Donuts (5.5 miles)

Transportation

• Detroit Metropolitan Wayne County Airport (DTW) (9 miles)
• Detroit Airport Ground Transportation Center (9.1 miles)
• Delta Sky Club (9.1 miles)
• DTW Runway (9.1 miles)
• Concourse A (9.2 miles)
• Delta Sky Club (9.2 miles)
• Concourse B (9.4 miles)