Heartland Health Care Ctr

Pros

• The therapy received at the facility was excellent, helping residents recover and return home faster than expected.
• Staff members were consistently described as wonderful, accommodating, and caring, making residents feel like part of a family.
• The facility is noted for its cleanliness and commitment to providing a quality living environment for residents.
• Residents enjoyed engaging activities that promoted sociability and joy during their stay.
• Heartland has been commended for enhancing the quality of life for residents through dedicated nursing staff and aides.

Cons

• The garbage bin for bodily wastes was kept in a hallway, creating poor sanitary conditions and an extremely offensive odor.
• During the relative's 10-month stay, the bins were only moved to the shower room during an announced evaluation, highlighting a lack of consistent sanitary practices.
• The facility failed to notify the family when the relative died, leaving them distressed about not being present during her final moments.
• Concerns were raised about unauthorized changes to medical decisions and medications, including administering sleep meds at six times the prescribed dosage.
• There were reports of residents waiting excessively long for pain medication, indicating delays in care.
• A loved one experienced over-medication and deterioration in happiness and wellbeing after arriving at Heartland.
• Administrative staff were described as rude and untrustworthy, complicating efforts to relocate patients.
• There was a perception that documents were being falsified to retain patients against their families' wishes.

Review

The reviews regarding Heartland facility paint a complex picture of the care and treatment residents receive, revealing both commendable aspects as well as serious concerns that need attention. On one hand, several individuals have expressed gratitude for the rehabilitation services offered at the facility. Patients recovering from surgeries, such as foot surgery, have highlighted the effectiveness of therapy programs, noting that they made significant progress in a short period of time. Many of these patients speak highly of the staff, describing them as caring and familial, fostering an environment where residents feel nurtured during their recovery. These positive experiences suggest that for short-term rehabilitation stays, Heartland can provide valuable support and care.

However, contrasting these favorable accounts are alarming narratives concerning the management and oversight within the facility. Multiple reviewers have expressed grave concerns about sanitary conditions and neglectful practices related to resident care. One family recounted how a garbage bin used to collect bodily wastes remained in a hallway outside residents' rooms for extended periods, leading to unsanitary conditions and unpleasant odors. A supervisor indicated that these bins were supposed to be confined to specific areas like shower rooms; however, compliance appeared inconsistent?a troubling sign for family members concerned about their loved ones? cleanliness and overall comfort.

The human aspect of care also emerges prominently in negative reviews. A family member shared their profound distress over not being informed about their relative's passing until after it had occurred?an emotionally devastating experience that underscores lapses in communication within the facility. The disappointment was compounded by learning that someone else was present during their loved one's final moments instead of family members who should have been there. Such situations point toward systemic issues related to compassionate care and transparency which families rightfully expect when placing their loved ones in long-term or rehabilitative settings.

Some relatives have gone further in expressing distrust towards staff protocols at Heartland. Reports surfaced regarding allegations of overmedication?where patients were given dosages far exceeding those prescribed by medical professionals?raising ethical questions about patient autonomy and safety. One reviewer recounted instances where residents waited extended periods for essential medications while others noted concerning practices surrounding consent forms being presented under pressure when family members were not present?a disconcerting breach of trust between caregivers and families.

Despite these alarming accounts, some individuals still found value in certain aspects of Heartland's operations, particularly praising individual caregivers such as nursing aides who consistently provided compassionate service despite management challenges described elsewhere. This dichotomy suggests a mixture of capable frontline staff dedicated to patient wellbeing working alongside administrative approaches needing improvement or reevaluation.

In conclusion, while Heartland does offer valuable rehabilitation services with many residents enjoying positive experiences marked by effective therapies and supportive interactions with staff members, significant issues regarding sanitary conditions, medication practices, communication breakdowns around critical moments like end-of-life care must be addressed urgently. Families considering this facility should remain vigilant advocates for their loved ones? needs while closely monitoring care procedures to ensure that they truly promote dignity and respect for all residents.

Hospitals

• Heartland Health Care Center-Three Rivers (0.1 miles)
• Three Rivers Health (0.2 miles)
• Three Rivers Health Hospital (0.2 miles)
• Three Rivers Health Womens Services (0.2 miles)
• Community Mental Health (7 miles)
• White Pigeon Medical Care (9.7 miles)
• Lakeview Family Care (10.7 miles)

Physicians

• Three Rivers Health Medical Office 1 (0.1 miles)
• Three Rivers Internal Medicine (0.2 miles)
• Three Rivers Health Women's Services (0.2 miles)
• Three Rivers Health Surgical Services (0.2 miles)
• Primary Care One (0.3 miles)
• Pro-Med Family Practice (0.4 miles)
• Al J Pinon MD (0.4 miles)

Places of Worship

• Kingdom Hall Jehovahs Witnesses (0.2 miles)
• Three Rivers Bible Church (0.5 miles)
• Celebrate 1 (0.8 miles)
• The Landing Celebrate Recovery For Students Three Rivers (1 miles)
• Riverside Church (1.1 miles)
• Lighthouse Baptist Church (1.3 miles)
• Verse By Verse (2.2 miles)

Restaurants

• Bullseye Marketplace (0.3 miles)
• McDonald's (0.3 miles)
• Culver's (0.4 miles)
• Taco Bell (0.4 miles)
• Cavonis (0.4 miles)
• Arby's (0.4 miles)
• Wendy's (0.6 miles)

Cafes

• Starbucks (0.3 miles)
• Happy Landing Cafe (6 miles)
• The Loft Cafe (13.2 miles)
• George's Cafe (13.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• Good Neighbor Pharmacy (0.4 miles)
• Three Rivers Pharmacy (0.4 miles)
• Rite Aid (0.4 miles)
• Super D & J (5.6 miles)
• Village Market Pharmacy (6.9 miles)
• White Pigeon Pharmacy (9.6 miles)

Transportation

• Enterprise Rent-A-Car (0.4 miles)
• U-Haul Neighborhood Dealer (1.4 miles)
• Air Elite Aviation (7.2 miles)

Theaters

• Riviera Theatre (0.8 miles)

Parks

• Constantine Riverview Playland (6.6 miles)
• Covered Bridge Farm (6.7 miles)
• TK Lawless Park (11.2 miles)
• Burch Park (12.5 miles)
• Charles Clark Memorial Park (13.8 miles)