517 South Erie Street, Three Rivers, MI 49093
For more information about senior living options: (844) 490-3973
The staff at the facility is wonderful and very accommodating, providing excellent care to residents. Residents appreciate the clean environment and the dedication of the nurses and aides in delivering quality patient care. The rehabilitation department is effective and supportive, helping residents achieve their goals for recovery. The facility offers engaging activities that promote sociability among residents, contributing to their overall happiness. Family members feel confident recommending the facility due to the commitment and compassion shown by the staff.
The garbage bin used to collect bodily wastes was kept in the hallway outside residents' rooms, creating poor sanitary conditions and extremely offensive odors. The supervisor's instruction to keep the waste bins in the shower room was only followed during announced evaluations, indicating a lack of consistent hygiene practices. The reviewer expressed deep alarm and regret at not being notified about their relative's passing, emphasizing that they were unable to be present when it mattered most. There was a feeling of neglect regarding communication, as the family member felt they were inadequately informed about their loved one's deteriorating condition.The experiences shared by different individuals regarding a particular care facility paint a complex picture that intertwines aspects of both commendable service and areas of significant concern. On one hand, there are resounding praises for the warmth and professionalism exhibited by the staff, while on the other hand, serious issues related to sanitation, communication, and emotional support have been highlighted.
One reviewer expressed deep dismay over unsanitary conditions within the facility. They noted that garbage bins used to collect bodily wastes were placed in the hallway outside residents’ rooms, contributing not only to poor hygiene but also creating an intensely offensive odor that permeated the environment. The reviewer recounted that although a supervisor indicated bins should be kept in shower rooms, this was seldom followed except during announced evaluations. This lack of enforcement brought into question the overall commitment to maintaining health standards within the living quarters.
Moreover, this individual faced a heartbreaking situation where they were not notified about their relative's decline and subsequent passing. Despite visiting regularly during their relative’s 10-month stay—only missing ten days—they found themselves tragically absent during her final moments. When notified of her death with minimal detail—merely told she was "no longer with us"—the individual rushed to the facility but felt robbed of an emotional farewell. The bittersweet description of another person holding her hand in those last moments served as a stark reminder of what they had lost—a final goodbye that should have been theirs.
In sharp contrast to these alarming observations, there were several reviews that extolled the virtues of the same facility based on personal experiences with both short-term rehabilitation and long-term residency care. One user reminisced fondly about their recovery after foot surgery, highlighting how wonderful and accommodating the staff had been during their stay. It was evident that this individual felt cared for and supported throughout their time at the facility.
Additionally, another reviewer emphasized their daughter's positive long-term experience working at this same facility, recommending it for either rehabilitation or extended placement. They mentioned features like room conditions where residents could control heating and air conditioning to enhance comfort levels—a detail indicating attention to resident needs—which resonated positively with many users seeking a supportive environment for loved ones.
Further testimonials underscored that staff dedication truly shone through in patient care at Heartland; one review described how nurses went above and beyond while assisting residents throughout their days. The nursing aides were specifically praised for providing exceptional support—suggesting a culture rooted in kindness—and fostering relationships built on trust between caregivers and patients.
Importantly, reviewers noted the cleanliness of the facility as well as enriching activities aimed at promoting sociability among residents. An engaging activities team encouraged participation from all members residing at Heartland, demonstrating an understanding of social interaction's vital role in enhancing quality of life among seniors or those requiring rehabilitation services. From art classes to games designed to build camaraderie, it appeared that there was considerable effort made by staff members toward cultivating an uplifting atmosphere in which residents could thrive emotionally and physically.
In conclusion, these contrasting reviews illustrate how deeply varied experiences can arise within healthcare facilities providing residential care or rehabilitation services. While some individuals encountered troubling sanitary issues along with poignant personal loss due to inadequate communication practices regarding end-of-life circumstances; others flourished under dedicated management accompanied by warm-hearted caregiving personnel leading fulfilling lives within clean environments filled with stimulating opportunities for connection and recovery. Such dichotomies highlight essential considerations necessary when evaluating care facilities meant for vulnerable populations—underscoring both strengths worth celebrating alongside systemic improvements demanding urgent attention.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHeartland Health Care Center-Three Rivers is an assisted living community located in Three Rivers, MI. Our community strives to provide a comfortable and homelike environment for our residents while offering a wide range of amenities and care services to meet their individual needs.
The amenities at our community are designed to promote a fulfilling and enjoyable lifestyle. Residents can take advantage of our on-site beauty salon to receive professional hair and nail services, or relax in front of cable or satellite TV in their fully furnished accommodations. Our computer center allows residents to stay connected with friends and family, while our small library offers a quiet space for reading and relaxation. We also provide move-in coordination services for the convenience of our new residents.
Our dining options cater to residents' dietary needs and preferences, with restaurant-style dining offering delicious meals prepared by our skilled culinary team. Special dietary restrictions can be accommodated, ensuring that every resident can enjoy their meals comfortably.
We believe in promoting an active and engaging lifestyle, which is why we offer a variety of activities and programs for our residents. From resident-run activities and scheduled daily activities to fitness programs and planned day trips, there is always something exciting happening at our community. Our concierge services are available to assist residents in planning outings or accessing local resources.
In terms of care services, we prioritize the well-being of our residents by providing 24-hour call systems and supervision. Our staff is trained to assist with activities of daily living, including bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time, while a mental wellness program supports emotional health.
Transportation arrangements are available for non-medical purposes as well as transportation to doctors' appointments. We understand the importance of maintaining connections with places of worship, so we ensure that there are 10 places of worship nearby for residents who wish to attend religious services.
With 4 hospitals nearby and access to pharmacies as well as physicians within close proximity, our residents can feel confident in their access to medical care.
At Heartland Health Care Center-Three Rivers, we prioritize the well-being and comfort of our residents. Our community offers a range of amenities, care services, and opportunities for engagement to create an enriching assisted living experience.
Heartland Health Care Center-Three Rivers is located at 517 South Erie Street, Three Rivers, MI 49093 in St. Joseph County, Michigan
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