1149 West Monroe Road, Saint Louis, MI 48880
For more information about senior living options: (844) 490-3973
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The staff members continue to work as a team to provide support for the residents. The nursing staff remain diligent in their cares and support. The facility is clean, and meals are tasty, with activity staff providing enrichment. The staff go above and beyond to treat residents as family. The staff are very caring to the residents. At Christmas time they worked together to ensure every resident had a present to open. The staff-to-resident ratio is very good compared to other facilities. The facility is doing its best to make improvements and is dedicated to giving residents a better day and the care they deserve.
The facility is severely understaffed and lacks air conditioning in extreme heat. Medications ordered online are not available to residents who need them. Staff are accused of lying and fabricating records to discharge residents. There is alleged prejudice and hatred toward residents targeted for discharge. A resident alleges they were assaulted and then punished by staff. Wound dressing changes are infrequent or not performed promptly despite requests. Pain management is inadequate, with a doctor refusing to adjust treatment despite severe pain and adverse reactions. The overall care is described as lacking substantive help for very ill residents. Some reviewers label the facility cruel or untrustworthy and call for it to be shut down.Riverside in St. Louis, Michigan, presents itself as a place where care and community are supposed to come first, but the lived experiences of visitors and residents paint a far more mixed picture. On one hand, there are calls for praise - staff pulling together, nursing teams staying diligent, a clean facility, and dietary and activity teams giving residents moments of care and enrichment. In several accounts, family members recall a warm, almost familial atmosphere: "The staff members continue to work as a team to provide support for the residents," "The nursing staff remain diligent in their cares and support," and "The facility is clean and dietary deliver tasty meals with activity staff providing enrichment for day to day staff." In these voices, you can sense a genuine commitment to residents, with comments about good staff-to-resident ratios and moments when the staff truly felt like a family taking care of each other and their residents. Christmas time is highlighted as a time when the team pulled together to ensure every resident had a present, underscoring a hopeful, collaborative ethos.
Yet beneath those hopeful notes lies a darker, more troubling countercurrent. A number of reviews describe a facility that struggles with internal dynamics they perceive as punitive and hostile. Allegations of dishonesty and manipulation surface, with claims that personnel lie and fabricate records to "target" certain residents for discharge. Some describe a climate of prejudice and hatred toward residents they believe should be discharged, painting a picture of administrative and financial pressures that influence how care is delivered and who stays. The tension between care and profit, according to these voices, is not abstract - it plays out in conversations with staff, in how residents are documented, and in how decisions are made about who remains in the facility and who goes.
There are also intensely personal, traumatic experiences that color the overall portrait. One review mentions an assault that occurred five days prior and describes subsequent treatment as punitive, suggesting that the complainant was treated as the problem rather than as the person needing help. The sense of being blamed or punished in the wake of a serious incident adds a layer of fear and distrust to every other interaction within the facility. This element of fear and punitive response to incidents creates a perception that safety and advocacy for residents can be inconsistent, which compounds the anxiety that families already feel when their loved ones are in a vulnerable position.
The medical side of care is another area of serious concern. One resident describes a pain level of ten and a doctor who appears unwilling to escalate care or reconsider treatments that have caused adverse reactions - "two doses of a medicine I've reacted violently to," with no evaluation or substitution offered. Wound care is described as irregular at best: dressing changes are scheduled inconsistently, and a long-standing claim persists that the resident never refused a wound dressing, even as the schedule suggests otherwise. The frustration is palpable: repeated requests for timely wound care and proper management of reactions are met with resistance, leading to a sense that medical needs are not being prioritized or met with appropriate urgency.
Amid these stern cautions and criticisms, there are voices that emphasize the positive, sometimes noting a steadier improvement over time. Some reviews insist that the staff remain caring, the facility remains clean, and improvements are being made. One account highlights a sense of genuine care from the staff, and another speaks warmly of improvements over the past six months. These threads describe a facility that is listening, adapting, and striving to offer better care as conditions evolve. In these narratives, the human element - the kindness of individual staff members - shines through the cracks of broader systemic concerns.
Within the chorus of praise and warning, there are specific, touching tributes to particular staff members who went above and beyond. People recount how certain individuals - Andria, Laura, and Annie, among others - helped with paperwork, stayed in touch, and offered genuine affection to a resident in need. The presence of these exemplary caregivers provides a contrasting counterpoint to the harsher depictions of neglect or mismanagement, illustrating that even in troubled settings, personal compassion can make a meaningful difference in a resident's daily experience. These testimonials speak to the reality that care quality can vary dramatically from one staff member to another and from one shift to the next.
For anyone considering Riverside, the picture that emerges is complex and emotionally charged. On some days, visitors describe a sense of welcome and teamwork; on others, they recount fear, neglect, and a sense that residents are caught in a web of administrative and financial pressure that may compromise their care. There are those who insist sincere improvements are underway, while others feel that the fundamental respect and safety owed to vulnerable residents is not consistently upheld. The most alarming claims - accounts of extremely cruel treatment, lack of timely medical responses, and even neglect during critical moments - underscore a fear that for some residents, the difference between compassionate care and harm can hinge on the presence of a single attentive nurse, a single conscientious doctor, or a single advocate on their behalf.
In the end, Riverside's story as told by these voices is not a single narrative of triumph or failure but a jagged mosaic of experiences. It includes moments of genuine care, warmth, and community - where staff act like family, where residents are celebrated, and where improvements are noticed and acknowledged. It also includes deeply troubling episodes of alleged dishonesty, punitive responses to critical situations, neglect in medical care, and a chilling sense that some residents are caught in a system that prioritizes financial and procedural concerns over timely and compassionate treatment. For families weighing options, the facility's history as described by these accounts invites careful scrutiny, direct questions about admission criteria and staffing, and a clear commitment from leadership to transparent communication, unambiguous reporting, and swift, humane responses to medical and safety concerns. The human stakes are high, and the call from these voices is clear: every resident deserves consistent, respectful, and adequately resourced care, with accountability when that care falls short.
81 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverside Healthcare Center in Saint Louis, MI is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment. Community-operated transportation is available for outings and appointments, and there is also a convenient computer center for residents to stay connected.
At Riverside Healthcare Center, residents can enjoy delicious meals in the dining room with restaurant-style dining. The fully furnished rooms provide a cozy and comfortable living environment, while private bathrooms offer convenience and privacy. Housekeeping services are provided to maintain cleanliness, and move-in coordination is available to assist with the transition.
The community offers various recreational spaces such as a fitness room, gaming room, small library, and outdoor garden where residents can engage in activities that cater to their interests. For those seeking mental wellness support, there is a mental wellness program available. Residents can also access the wellness center for their healthcare needs.
With Wi-Fi/high-speed internet available throughout the community, residents can easily stay connected with loved ones. Care services at Riverside Healthcare Center include 24-hour call system and supervision for safety and peace of mind. Assistance with daily activities such as bathing, dressing, transfers are provided by trained staff members. Medication management ensures that residents receive their medications on time.
Special dietary restrictions are accommodated by providing diabetes diet options and other special dietary requirements. Transportation arrangement is offered not only for non-medical purposes but also specifically for doctors' appointments.
Riverside Healthcare Center boasts an active lifestyle with concierge services available to assist residents in planning day trips or engaging in fitness programs. Resident-run activities allow residents to actively participate in shaping their communal life, while scheduled daily activities provide structure and engagement.
The surrounding area offers convenience with two cafes nearby for socializing or grabbing a cup of coffee. Three parks nearby provide opportunities for outdoor activities and enjoying nature. There are six pharmacies, 18 physicians, and 11 restaurants in close proximity to meet various needs. Transportation options are also readily available with two transportation services nearby. Additionally, there are 18 places of worship and two hospitals nearby to cater to residents' spiritual and medical needs.
Overall, Riverside Healthcare Center offers a comprehensive assisted living experience, providing excellent amenities, care services, and a vibrant community for seniors in Saint Louis, MI.
Riverside Healthcare Center is located at 1149 West Monroe Road, Saint Louis, MI 48880 in Midland County, Michigan
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