Riverside

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  • Interior

    A cozy living room featuring comfortable seating, a coffee table, and a television, all complemented by natural light streaming through the window.

  • Outdoors

    A shuttle bus parked in a lot outside a building on a sunny day.

  • Decor

    Entrance to a building with 'Welcome Home' sign above glass doors and surrounding plants.

  • Living Room

    A cozy living room with sofas, a coffee table, and a television in an entertainment cabinet.

  • Building

    A welcoming building entrance with a paved pathway and well-maintained landscaping under a clear blue sky.

  • Architecture

    A peaceful garden featuring a white gazebo surrounded by lush greenery and winding pathways.

  • Bedroom

    A cozy bedroom with a single bed, decorative wall art, and a small couch.

  • Windows

    A comfortable outdoor patio featuring blue-cushioned chairs and tables against yellow walls.

  • Dining

    A dining table set for breakfast with plates, cups, and decorative flowers.

  • Landscaping

    Entrance sign for Pacifica Senior Living Riverside surrounded by landscaping.

  • Kitchen

    A modern kitchen with wood cabinets and a sleek countertop adorned with decorative jars.

  • Lighting

    A spacious dining room with multiple tables and chairs, featuring a ceiling fan and bright lighting.

  • Seating Area

    A spacious community room with tables and chairs arranged for leisure activities, featuring a Connect Four game set up on one of the tables.

  • Bathroom

    A clean and well-organized bathroom with a shower area, toilet, sink, and decorative elements.

Riverside

1020 Cheesman, St. Louis, MI 48880

For more information about senior living options: (844) 490-3973

3.5 from 15 reviews
5 stars
9
4 stars
0
3 stars
1
2 stars
0
1 stars
5

Assisted Living

Overall Review of Riverside

Pros

  • pro The staff members continue to work as a team to provide support for the residents.
  • pro The nursing staff remain diligent in their cares and support.
  • pro The facility is clean and provides tasty meals, with activity staff offering enrichment.
  • pro The staff go above and beyond to treat residents as family.
  • pro The staff are very caring toward the residents and truly care about their well-being.
  • pro The staff are very welcoming to visitors and treat families like members of the family.
  • pro The building may be old, but the people working there are very accommodating and run a well-operated facility.
  • pro The staff helped families with paperwork, kept in touch regularly, and showed residents love and care.

Cons

  • pro The facility is severely understaffed and lacks air conditioning in extreme heat.
  • pro Medications ordered online are not available, leaving residents without needed drugs.
  • pro Staff are accused of lying and fabricating records to push residents out, indicating prejudice.
  • pro Residents experience neglect in wound care and inadequate pain management, with medication reactions not addressed.
  • pro A resident reports assault and punitive treatment by staff, with blame directed at the resident.
  • pro The facility appears driven by financial considerations rather than resident well-being.
  • pro Some reviewers describe the staff as useless and the place as cruel, even comparing it to a concentration camp.
  • pro An emergency situation allegedly lacked proper response, with no CPR or 911 called after vomiting.

Review

What comes through these varied first-hand accounts is a facility that can feel like two different places at once. On one hand, there are repeated assurances that the staff are dedicated, caring, and capable of keeping a community sense alive even in challenging times. People describe teams working together to support residents, a clean environment, tasty meals, and activity staff that provide meaningful enrichment. Several reviewers praise how the staff treat residents like family, noting moments of warmth, generosity, and genuine concern. A few accounts even point to tangible signs of improvement over time, with mentions of staff staying engaged and residents receiving personal attention. In some stories, the warmth of the team shines through during holidays, with Christmas gifts arranged to make residents feel cherished, and families expressing gratitude for the help they received with paperwork and ongoing communication. For these speakers, the facility at its best can feel surprisingly compassionate and humane.

But the other side of the picture is stark and urgent. A large portion of the reviews describe what they see as profound failures in care, safety, and accountability. Several accounts accuse the facility of mismanagement and malfeasance, including claims that some personnel lie and fabricate records about residents who are being discharged or moved out. There are strong allegations of prejudice and hostility toward certain residents, with accusations that financial and economic motives drive decisions rather than patient welfare. The tone shifts from praise to alarm as reviewers recount experiences that feel distressingly unsafe: residents who are not given timely or adequate medical attention, wounds left untreated or dressed inconsistently, and pain that remains unaddressed. One account describes a request for wound dressing kept going unanswered for days despite stated needs, while another describes a situation where a patient feels their pain is being dismissed and their reactions to medications ignored or inadequately managed.

The most harrowing details come from personal experiences of harm and neglect. One reviewer reports being assaulted and then treated punitively as though they were to blame, a dynamic that reframes the care setting as a site of fear rather than safety. There are repeated claims of delayed or denied medical interventions, including critical wound care, insufficient pain control, and inadequate evaluation of adverse medication reactions. In some narratives, the medical leadership is called into question, with reviewers alleging that doctors refuse to escalate care or adjust treatments, and at least one account describing a nurse with limited experience as the sole caregiver in a critical moment. There are references to not receiving CPR or 911 responses when needed and to a broader impression that residents might be left without the urgent attention their conditions require. The language used by some reviewers is stark, with phrases like "concentration camp for the sickly" capturing the depth of emotional distress and anger that these experiences provoke.

Despite the gravity of these concerns, there is still a thread of testimony about the people on the ground who try to make a difference. Several reviews highlight staff members who stood out for kindness, diligence, and personal advocacy. Individual caregivers are remembered for going above and beyond, for keeping families informed, and for delivering small acts of care that made a difficult situation more bearable. Names like Andria, Laura, and Annie appear in gratitude notes for helping with paperwork, staying in touch, and offering genuine compassion to residents and their families. In those moments, the facility feels less like a monolith and more like a workplace where dedicated individuals strive to do right by people who are vulnerable and dependent on them. A few families report positive experiences and visible improvements over the last several months, suggesting that changes may be underway in some parts of the operation.

Taken together, these reviews paint a complex, uneven portrait of Riverside. For some families, the facility represents a source of genuine care and community - where staff listen, engage, and treat residents with dignity, and where improvements over time have made a meaningful difference. For others, it feels like a dangerous, under-resourced environment where essential care can fall through the cracks, where record-keeping and accountability are called into question, and where residents' safety and well-being seem compromised by systemic issues, staffing gaps, and troubling medical decisions. The contrast between stories of warmth and stories of neglect suggests that outcomes may hinge on individual staff responses, shifts, and perhaps the particular needs and vulnerabilities of specific residents.

Ultimately, what emerges is a call for careful scrutiny and targeted improvement. The facility appears capable of delivering compassionate interactions and clean, well-run operations in some instances, but those strengths are overshadowed by serious concerns about neglect, retaliation, inadequate medical oversight, and the potential for harm. Families posting these experiences are urging oversight, accountability, and a renewed focus on resident welfare over financial or bureaucratic considerations. For anyone considering Riverside, the message is clear: there are moments of real care and community, but there are also grave red flags that deserve urgent attention and transparent, corrective action. The lived experiences here demand a closer look to ensure every resident receives prompt, respectful, and medically sound care, every day.

Features

Housing

  • 6 resident community capacity 6 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Riverside in St. Louis, MI is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community provides a fully furnished dining room where residents can enjoy delicious meals prepared by professional staff. Housekeeping services are also available to maintain a clean and tidy living environment for all residents.

Riverside features a beautiful garden and outdoor space where residents can relax and enjoy nature. Wi-Fi/high-speed internet access is provided throughout the community, ensuring that residents can stay connected with loved ones and engage in online activities.

The community's care services include assistance with daily activities such as bathing, dressing, and transfers. The staff also coordinates with health care providers to ensure that residents receive the necessary medical attention and support. Special dietary restrictions, including diabetes diets, are accommodated during meal preparation and service.

Transportation arrangement for medical purposes is provided, ensuring that residents have easy access to necessary appointments. Scheduled daily activities keep residents engaged and entertained, promoting an active lifestyle within the community.

In terms of nearby amenities, Riverside is conveniently located near two cafes, three parks, six pharmacies, 18 physicians' offices, 11 restaurants, two transportation options, and 18 places of worship. Two hospitals are also situated in close proximity to provide prompt medical attention if needed.

At Riverside in St. Louis, MI, residents can expect a comfortable living environment enriched with various amenities and care services to meet their individual needs while enjoying convenient access to nearby amenities for their leisure or medical requirements.

Nearby Places of Interest

This part of St. Louis, Michigan, offers a variety of amenities and services that cater to the needs of seniors looking for a peaceful and convenient location. The presence of several places of worship such as the Southern Baptist Convention and Nativity Of The Lord Parish provides spiritual support and community engagement opportunities. Nearby restaurants like Francesco's and Alma Brewing Co. offer dining options for social gatherings or casual meals. Access to healthcare is readily available with physicians like Gratiot Family Practice and Michigan Cardiovascular in close proximity, along with pharmacies such as Kentwood Pharmacy and Meijer Pharmacy for medication needs. Transportation options are also convenient with U-Haul rental locations nearby, making it easy to run errands or visit parks like Riverside Park and Pine River Park for leisurely walks or outdoor activities. The presence of Gratiot Medical Center ensures quick access to quality medical care in case of emergencies, providing peace of mind for seniors considering this area for senior living.

Places of Worship

  • Southern Baptist Convention (0.7 miles)
  • Riverbend Baptist Church (0.7 miles)
  • N-Counter Youth Ministry (0.9 miles)
  • Free Methodist Church (1 miles)
  • Lighthouse Community Pcg (1 miles)
  • St Louis First United Methodist (1.1 miles)
  • Nativity Of The Lord Parish (1.1 miles)

Restaurants

  • Francesco's (0.9 miles)
  • Frosty Cone (1.1 miles)
  • Big Al's Roadhouse (2 miles)
  • Taco Bell (2 miles)
  • Burger King (2.1 miles)
  • McDonald's (2.1 miles)
  • Alma Brewing Co. (2.3 miles)

Physicians

  • Sacred Heart Mercy Health Care Center (1 miles)
  • DR Stephen Near Optometry (1.1 miles)
  • Gratiot Family Practice (1.5 miles)
  • Alma Family Practice, PC (1.7 miles)
  • Michigan Cardiovascular (1.8 miles)
  • Neurologist (1.8 miles)
  • Great Lakes Surgical Associates (1.8 miles)

Pharmacies

  • Kentwood Pharmacy (1 miles)
  • Meijer Pharmacy (1.8 miles)
  • Alma Family Pharmacy (2 miles)
  • Larry's IGA (2 miles)
  • Walgreens (2.1 miles)
  • Rite Aid (2.2 miles)
  • Ithaca Pharmacy (7.8 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.2 miles)
  • U-Haul Neighborhood Dealer (1.4 miles)
  • Gratiot Community Airport (AMN) (5.9 miles)

Parks

  • Alma Parks & Grounds Department (1.5 miles)
  • Riverside Park (2.6 miles)
  • Pine River Park (2.9 miles)
  • Gratiot County Parks & Recreation (7.8 miles)
  • Parks & Recreation Commission (7.8 miles)
  • Reed Park (12.3 miles)
  • Gratiot County Parks & Rec (12.5 miles)

Hospitals

  • Gratiot Medical Center (1.9 miles)
  • MidMichigan Medical Center (2 miles)
  • Midmichigan Medical Center-Gratiot (6.9 miles)

Cafes

  • Tim Hortons (2 miles)
  • Starbucks (2.5 miles)
  • Country Chef Cafe (7.7 miles)
  • Apple Barrel Cider Mill (8 miles)

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