Cambridge West Nursing Care

Pros

• The staff are incredibly caring, professional, and always willing to help.
• The administrator and Director of Nursing are compassionate and genuinely invested in residents' well-being.
• The facility is clean, inviting, and full of life.
• The meals are delicious and thoughtfully prepared.
• The activities are engaging and provide social connection, often with musical entertainment.
• The on-site therapy team is personable and well-rounded.
• Families feel at home and at peace in the warm, welcoming atmosphere.
• The staff go above and beyond to ensure residents feel safe, cared for, and respected.

Cons

• The building isn't secure due to busted windows and wood propped up, allowing direct entry.
• There is glass everywhere and gutters are falling apart, indicating serious maintenance problems.
• Management across all locations doesn't seem to care about this location, making it feel unsafe.
• A resident's sister reported that she couldn't breathe and staff did not hook up her breathing machine or check on her for almost two hours.
• Some staff members are rude, including a social worker described as very rude.
• The facility is poorly maintained, with staff seen sitting around watching TV.
• Phone calls from family members are often not answered for long periods, causing distress.
• The Transitional Care Unit is unsafe, with residents ignored and only a few compassionate staff showing concern.

Review

The Orchards of Redford has a reputation that runs from glowing personal tributes to sharp warnings, and the mix is evident in the voices of families who have had first-hand experience here. For many residents and their relatives, this is a place that feels like home, where caring staff, attentive administrators, and a warm environment create moments of peace and comfort. Several reviewers recount how the admissions process itself began on a hopeful note: a friendly entrance into the community led by Erica, the admission coordinator, who guided families through the tour and helped them feel at ease. In these accounts, Jasmine the Administrator and Sapphire, the Director of Nursing, emerge as pivotal figures who helped turn the first impression into trust and ongoing confidence in the care being provided.

Numerous reviews sing the praises of the team in place as the facility continues to evolve under new leadership. The new administrator is repeatedly credited with elevating the experience, and the DON Sapphire earns particular commendations for both professional competence and genuine compassion. Family members describe interactions with nurses, social workers, and dietary staff as consistently positive, noting that communication, warmth, and attentiveness are evident across departments. The care team's commitment to residents' well-being is described in terms of ongoing attentiveness to daily routines, engaging activities, and a professional, respectful demeanor that makes residents and their families feel supported. The facility atmosphere is portrayed as clean, well-organized, and inviting, with meals and activities that help residents stay engaged and connected.

Several accounts emphasize the personal touch that makes the Orchards feel like a community rather than a hospital ward. Families recount how staff members go beyond the basics to ensure residents feel valued - helping with daily activities, sharing a laugh, or simply listening. The dining experience is highlighted, with one reviewer praising the daily soup and the overall quality of meals, while activity programs and on-site therapies are described as robust and resident-focused. The stories of individual residents - whether a grandmother thriving without repeated hospitalizations or a loved one settling into a routine that supports health and happiness - underpin a broader sense that, when the care team is at its best, the Orchards can offer a meaningful, comforting home for elderly loved ones.

Yet the picture is not universally rosy. A substantial portion of reviews raises serious safety and communication concerns about the Redford location. One reviewer living across the street describes a dangerous reality: multiple broken windows, makeshift wooden panels, and what feels like direct entry into the building. The critique centers on a perceived lack of action from management to secure the site and deter shady or unauthorized entry, with ongoing observations of glass debris, deteriorating gutters, and calls that go unanswered. This perspective casts doubt on the overall safety of the premises, suggesting that regardless of the quality of care inside, the external security and building maintenance pose real risks to residents and staff.

Even among those who praise the staff, there are strong warnings about specific interactions and systemic shortcomings. A critical account highlights rude behavior from a social worker and concerns about inconsistent professionalism, which at times undermines trust in the care team. Other reviewers describe delays in phone communication, especially for out-of-state family members trying to reach loved ones or check on care, and recount a troubling incident where a resident reportedly did not receive timely assistance during a medical episode. In one extended narrative, concerns are raised about the handling of respiratory equipment and patient monitoring, with a sense that urgent needs were not promptly addressed. Taken together, these experiences point to serious gaps in communication, responsiveness, and accountability that can undermine confidence in overall safety and quality.

The most intense criticism centers on the Transitional Care Unit, with one reviewer labeling the experience as unacceptable and unsafe. They describe extreme understaffing, a single CNA and a nurse serving scores of clients, and an environment where a resident's cries for water, help, or access to a bedside potty were met with neglect. The harrowing testimony emphasizes heart-wrenching moments of delay and inattention, and it closes with a plea for revamping management and elevating the standard of care. While a few other reviewers mention positive interactions with a subset of staff, the overarching message of this account is a stark warning about insufficient staffing, inadequate response times, and a lack of compassionate care in the more vulnerable care settings of the facility.

Amid these divergent experiences, some families offer a note of tempered optimism. A reviewer who moved a relative to The Orchards from another facility describes a remarkable improvement in wellbeing, with fewer hospitalizations, attentive medication management, consistently clean rooms, and dietary accommodations that reflect real consideration for the resident's needs. This narrative credits specific people and a culture of care that feels sincere, even as it acknowledges the facility's broader challenges. Others emphasize the sense of community and family-like atmosphere created by the leadership team, including praise for the administrator and the DON, acknowledging that staff dedication can make a meaningful difference in a resident's daily life.

All told, The Orchards of Redford appears to be a place of considerable strength and notable warmth, particularly in its healthcare professionals, administrators, and therapy teams. For many families, the facility represents a hopeful choice that offers stability, compassionate care, and a sense of home where their loved ones can feel safe and valued. At the same time, the reviews raise important cautions about external security, internal communication, and the responsiveness of care in certain units. Prospective visitors and families would be well-served to assess these factors directly: observe the building's security and maintenance, ask pointed questions about staffing levels, especially in the Transitional Care Unit, and request transparent communication protocols to ensure that both safety and empathy remain at the forefront of every resident's experience. In this mix of praise and concern, The Orchards of Redford stands as a facility capable of delivering exceptional, family-centered care while also facing significant safety and operational challenges that require ongoing attention and proactive management.

This part of Redford, Michigan is a well-developed area with convenient access to essential services such as hospitals and pharmacies. Botsford Hospital and Trinity Health Wound Care provide quality healthcare options for seniors in the vicinity. In terms of dining options, there are various restaurants ranging from casual eateries like McDonald's and Wendy's to sit-down establishments like Frank's Diner and 2 Rose's Family Restaurant. For leisure activities, residents can enjoy a movie at Riviera Cinema or take a stroll in nearby parks like Flanders Park and Woodland Hills Nature Park. Additionally, there are reputable physicians offices in the area including Asthma & Allergic Disease Center and Livonia Dermatology for medical needs. Places of worship such as Ward Church and Church of the Divine Child cater to spiritual needs within close proximity. Overall, this area offers a diverse range of amenities that cater to the needs of seniors seeking a comfortable living environment with easy access to essential services.

Hospitals

• Botsford Hospital (1.9 miles)
• Trinity Health Wound Care - Livonia Hospital (5.9 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Meijer Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Kroger Pharmacy (4.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.2 miles)

Restaurants

• Snookers' Pool & Pub (3 miles)
• McDonald's (3.1 miles)
• Culver's (3.6 miles)
• Frank's Diner (3.8 miles)
• McDonald's (4 miles)
• 2 Rose's Family Restaurant (4.3 miles)
• Wendy's (4.9 miles)

Theaters

• Riviera Cinema (3.1 miles)
• Phoenix Theatres Laurel Park Place (6.2 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Tim Hortons (6.5 miles)
• Tim Hortons (7 miles)
• Panera Bread (7 miles)

Parks

• Flanders Park (3.9 miles)
• Woodland Hills Nature Park (6.4 miles)
• Garden City Park (7.4 miles)

Physicians

• Asthma & Allergic Disease Center (4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (4.1 miles)
• Beaumont Midwest Internal Medicine Associates (4.1 miles)
• Livonia Dermatology (4.6 miles)
• Providence Medical Center (5.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (5.9 miles)
• Botsford Primary Care Physician (6 miles)

Places of Worship

• Ward Church (7.3 miles)
• Church of the Divine Child (7.3 miles)