Cambridge West Nursing Care in Redford, MI

Pros

• The Orchards of Redford is described as a wonderful place where loved ones feel at home and at peace.
• The staff are incredibly caring, professional, and go above and beyond to make residents comfortable, supported, and respected.
• The administrator and Director of Nursing are awesome in their care for residents and families.
• The social workers are fantastic and provide a top-notch experience for families.
• The facility is clean, inviting, well-organized, and has a warm, welcoming atmosphere.
• The meals are delicious and thoughtfully prepared.
• The activities are engaging, with frequent musical entertainment, helping residents stay connected and joyful.
• Erica Thomas is repeatedly praised for helping families find placement and ensuring smooth admissions.
• The Orchards feel like family, with staff treating residents with kindness and genuine care.

Cons

• The building is not secure and poses direct-entry risks to residents.
• The facility is described by reviewers as the worst place in America and not safe for loved ones.
• People are advised not to send their loved ones here.
• Care is negligent, with bathrooms filthy and residents left unfed or without timely assistance.
• Some staff are rude and unresponsive, with CNAs and nurses failing to perform basic duties.
• Belongings are stolen and resident funds are mishandled.
• There are allegations of death or serious medical neglect while in care.
• The transitional care unit is unsafe and management needs a revamp.
• Phone calls are often not answered, leaving families without updates.
• Food quality is extremely poor, served on cheap dishes and often cold.

Review

Cambridge West Nursing Care in Redford appears best suited for families that prize a warm, homey atmosphere and are willing to be highly proactive in overseeing care. The most compelling testimonials praise personal warmth from admissions to daily interactions, with residents repeatedly described as treated like family and staff who genuinely care. Those signals of a caring culture, led at times by an engaged administrator and nursing leadership, can create a sense of peace for families who can stay closely involved, attend activities, and monitor daily routines. In short, this community can feel like a refuge when a family member needs a steadier hand and a welcoming environment, provided the family can commit to active advocacy and frequent communication.

But there are clear reasons to consider alternatives. Families who require consistently reliable safety, rapid responsiveness, and airtight operational discipline may want to look elsewhere. Several reviews flag security concerns, maintenance issues, and uneven attention to residents’ needs, including reports of delayed responses, communication gaps, and even neglect in some shifts. For a loved one who relies on prompt assistance, consistent monitoring, and strict adherence to care plans, these red flags are not easily dismissed. Additionally, families from out of town or those unable to frequent the facility may struggle with the inconsistent phone accessibility and follow-through cited by several reviewers.

On the positive side, the strongest pros center on staff compassion, resident engagement, and a sense of community. Families report attentive CNAs, supportive social workers, and a leadership team that can elevate the overall atmosphere when functioning at full strength. The dining experiences, daily activities, and on-site therapy teams receive high marks from many residents and families who describe meals, entertainment, and therapeutic care as meaningful and well-delivered. These high points illustrate a facility that can deliver genuine quality when care teams are cohesive and well-coordinated, creating moments of real well-being for residents.

However, the main cons in the collective feedback tend to erode that goodwill over time. Repeated concerns about security and building maintenance, including broken windows and entry vulnerabilities, introduce real safety questions. Reports of inconsistent medication administration, communication failures between shifts, and delayed or insufficient response to calls for help undermine trust in the daily operation. The presence of strongly negative anecdotes, ranging from perceived disrespect to allegations of abuse, cannot be dismissed by rosy testimonials. When a couple of families walk away convinced that safety and dignity were compromised, those impressions carry weight for new residents and their families.

Practically, families visiting Cambridge West should structure their evaluation around concrete, verifiable measures. Ask about: staffing ratios and turnover; a clear, posted plan for regular rounds and response times; antibiotic and pain-management protocols; how care plans are reviewed and updated; and what quality-improvement practices exist to address recurring complaints. Observe how staff interact with residents during a tour, are requests acknowledged quickly, is the environment clean and well-maintained, do meals look appetizing and served on time, and is the activity calendar varied and engaging? Request recent inspection and complaint histories, and consider speaking directly with front-line staff about workflow and burnout before deciding.

Ultimately, this community can be a good fit for families who can tolerate the need for vigilant oversight and who value a genuine caregiving culture when it operates smoothly. For risk-averse families, especially those who cannot be present daily to ensure adherence to care plans or who prioritize flawless safety and reliability, alternatives may offer more consistent reassurance. Cambridge West should be weighed against other Redford options that demonstrate steadier performance on safety, maintenance, and transparent communication. A decisive choice will hinge on the family’s capacity to monitor, advocate, and partner with a facility that can translate warmth into consistently reliable, safe care.

This part of Redford, Michigan is a well-developed area with convenient access to essential services such as hospitals and pharmacies. Botsford Hospital and Trinity Health Wound Care provide quality healthcare options for seniors in the vicinity. In terms of dining options, there are various restaurants ranging from casual eateries like McDonald's and Wendy's to sit-down establishments like Frank's Diner and 2 Rose's Family Restaurant. For leisure activities, residents can enjoy a movie at Riviera Cinema or take a stroll in nearby parks like Flanders Park and Woodland Hills Nature Park. Additionally, there are reputable physicians offices in the area including Asthma & Allergic Disease Center and Livonia Dermatology for medical needs. Places of worship such as Ward Church and Church of the Divine Child cater to spiritual needs within close proximity. Overall, this area offers a diverse range of amenities that cater to the needs of seniors seeking a comfortable living environment with easy access to essential services.

Hospitals

• Botsford Hospital (1.9 miles)
• Trinity Health Wound Care - Livonia Hospital (5.9 miles)

Pharmacies

• CVS Pharmacy (2.2 miles)
• Meijer Pharmacy (3.8 miles)
• Walgreens (4 miles)
• Walgreens (4 miles)
• Kroger Pharmacy (4.4 miles)
• CVS Pharmacy (4.6 miles)
• Walgreens (5.2 miles)

Restaurants

• Snookers' Pool & Pub (3 miles)
• McDonald's (3.1 miles)
• Culver's (3.6 miles)
• Frank's Diner (3.8 miles)
• McDonald's (4 miles)
• 2 Rose's Family Restaurant (4.3 miles)
• Wendy's (4.9 miles)

Theaters

• Riviera Cinema (3.1 miles)
• Phoenix Theatres Laurel Park Place (6.2 miles)

Cafes

• Starbucks (3.8 miles)
• Starbucks (4 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Tim Hortons (6.5 miles)
• Tim Hortons (7 miles)
• Panera Bread (7 miles)

Parks

• Flanders Park (3.9 miles)
• Woodland Hills Nature Park (6.4 miles)
• Garden City Park (7.4 miles)

Physicians

• Asthma & Allergic Disease Center (4 miles)
• Ophthalmic Specialists of Michigan - Livonia Office (4.1 miles)
• Beaumont Midwest Internal Medicine Associates (4.1 miles)
• Livonia Dermatology (4.6 miles)
• Providence Medical Center (5.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (5.9 miles)
• Botsford Primary Care Physician (6 miles)

Places of Worship

• Ward Church (7.3 miles)
• Church of the Divine Child (7.3 miles)