The Villa At The Bay

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  • Interior

    A woman smiling at a reception desk with plants in the background.

  • Outdoors

    A sign reading 'The Villa at The Bay' surrounded by snow-covered ground and shrubs.

  • Building

    Entrance to a restaurant with a red awning.

  • Bedroom

    A bright bedroom featuring two neatly made beds with blue bedding and large windows letting in natural light.

  • Windows

    A physical therapy room with medical equipment and a large window view.

  • Dining

    A cozy restaurant with a red awning and outdoor seating, adorned with autumn decorations including pumpkins.

  • Nursing Home

    A caregiver shares a tender moment with elderly women at a celebration, accompanied by a cake on the table.

The Villa At The Bay

1500 Spring Street, Petoskey, MI 49770

For more information about senior living options: (844) 490-3973

4.1 from 94 reviews
5 stars
64
4 stars
9
3 stars
6
2 stars
1
1 stars
14

Skilled Nursing Facility

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    Overall Review of The Villa At The Bay

    Pros

    • pro The Siena staff are very kind and helpful, and sincere when speaking with residents and families.
    • pro The rooms are neat and clean, and the facility smells clean.
    • pro Therapists are attentive to residents' needs when they work with them.
    • pro Staff respond in a wonderful way and treat residents like family.
    • pro The facility is very clean and well maintained.
    • pro The management and staff are wonderful.
    • pro The care for residents is top-notch.

    Cons

    • pro The facility does not look like the photos; it is dingy and in need of repair.
    • pro The staff are rarely around, suggesting understaffing and unmet needs for residents.
    • pro Staff are sometimes very unkind and treat residents like they are old and senile rather than with dignity.
    • pro The reviewer would not recommend this facility to anyone.
    • pro The facility allegedly misclassified a relative as mentally incompetent and switched him to private pay without notifying the family.
    • pro The environment feels unwelcome, more like a forced smile than genuine care.
    • pro There appears to be a management problem, and many employees seem miserable and uncaring.
    • pro Breakfast is not served until after 9 a.m., which may violate state regulations; the reviewer had to bring breakfast.
    • pro The rooms are small, cramped, and outdated, with non-automatic beds and tiny bathrooms.
    • pro Billing practices are problematic, including refunds delayed for months, incorrect charges, and collections.

    Review

    The collection of reviews presents a patchwork portrait of two different care facilities that share a common theme: experiences vary wildly from one resident and family to another. On one side are glowing accounts of kindness, cleanliness, and engaging activities; on the other side are blunt, sometimes scathing criticisms about understaffing, neglect, and management issues. Taken together, they suggest that the quality of experience at these facilities can swing dramatically depending on who is staffing a given day, which unit a resident is in, and how well the facility communicates with families about changes in care or billing.

    Several reviews praise warmth, attentiveness, and a sense of community. The Siena's, in particular, is described as "very kind and helpful," with staff who are sincere when speaking with families and residents. Visitors report prompt assistance when they ask for help, neat and clean rooms, a pleasant smell, and a therapy staff that is attentive to mobility and balance needs. Families describe a welcoming atmosphere where residents are engaged through activities and even musical visits, with staff who go out of their way to make guests and loved ones feel at home. Positive anecdotes also include compliments about the food being enjoyable, the presence of daily events that keep residents busy, and staff who are helpful and reassuring to those who come to visit or participate in care.

    But alongside these favorable experiences are persistent concerns about the other side of the coin. A number of reviewers describe the physical environment as dingy, cramped, or in need of significant repair, with small bathrooms and beds that are not automated or easy to adjust. One account mentions a room and facility that feel outdated, while another complains about a crank-operated bed and a tight bathroom - indicating that room design and upkeep may not meet all families' expectations. In several entries, the complaint is not just about aesthetics but about the perception that maintenance and modernization have fallen behind, affecting comfort and dignity for residents who already require extra care.

    Staff availability and bedside care are recurring stress points. Some reviewers contrast the experiences by noting that staff are often "miserable" or unresponsive, with instances of long waits for basic needs like meals or a simple cup of coffee. There are stories of doors being locked at certain times with unclear entry procedures, leading to frustration for visitors who must navigate security without clear guidance. In contrast, other comments emphasize timely assistance, thorough guidance, and a general sense that caregivers know residents well and respond to questions promptly. The gulf between these experiences suggests that day-to-day staffing levels and the consistency of caregiver vigilance may significantly influence how well residents' needs are met and how comfortable families feel during visits.

    Billing practices and administrative communications emerge as major flashpoints in several reviews. One family describes a sequence where a father was placed in private-pay status with little or no notification to relatives, leading to confusion and a lengthy process to recover funds. There are reports of a substantial pre-payment (around $6,000) and a later credit after months of follow-up, along with complaints about a third-party pharmacy charging for prescriptions in advance and the hospital-like anxiety of being sent to collections over a sum that was eventually resolved. A recurring worry is whether families will be kept in the loop about changes in care plans, financial arrangements, and discharge or transfer decisions, which directly affects trust in the facility.

    A few reviews touch on HIPAA concerns and privacy issues, suggesting that families want clearer assurances about who can confirm a resident's status and what information can be shared. This underlines a broader request for professional communication and transparent policies regarding resident privacy and consent, particularly in a setting where families are actively involved in decisions about treatment, therapy, and daily routines.

    Overall, the sentiment is clearly mixed. Some families speak highly of the care, cleanliness, activity programs, and genuinely kind staff, while others feel let down by what they describe as understaffing, inconsistent service, and financial or administrative opaque practices. The strongest common thread is the importance of clear communication: from who is staffing a unit on a given day to how and when changes in care plans, billing, and policies are conveyed to families. For anyone considering these facilities, the takeaway is to look beyond a single visit or a single staff member's demeanor and to ask pointed questions about door access and safety procedures, meal schedules and consistency, the availability of therapy and nursing staff, room renovations, and the transparency of financial arrangements. Engaging with multiple families, touring recent patient rooms, and requesting detailed explanations of billing and resident privacy policies can help provide a more complete picture of what to expect day to day.

    Features

    Housing

    • 110 resident community capacity 110 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Pellston Regional of Emmet County (17 miles away) Pellston Regional of Emmet County (17 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Villa at The Bay in Petoskey, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and well-being.

    Our residents can relax and beautify themselves at our on-site beauty salon or enjoy their favorite shows on the cable or satellite TV in their fully furnished apartments. They can also stay connected with family and friends through our computer center and high-speed internet access provided throughout the community.

    We prioritize our residents' dining experience by offering restaurant-style dining in our elegant dining room, where they can enjoy delicious meals prepared by our skilled staff. Our kitchenettes are also available for those who prefer to cook their own meals.

    To promote an active lifestyle, we provide various recreational options such as a fitness room, gaming room, small library, and outdoor spaces for residents to socialize and engage in activities. We organize scheduled daily activities as well as planned day trips for fun outings.

    At The Villa at The Bay, we understand the importance of care services tailored to each resident's unique needs. With our 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing is always available. Our staff is trained in medication management and diabetic diets to ensure proper health management for residents. Mental wellness programs are also offered to support emotional well-being.

    Transportation arrangement services are provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is offered to simplify the transition process for new residents.

    Additionally, our community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals to cater to the diverse needs of our residents.

    At The Villa at The Bay in Petoskey, MI, we strive to create a nurturing environment that promotes independence while providing exceptional care services and amenities for our residents' enjoyment and peace of mind.

    Nearby Places of Interest

    Physicians

    • Vision Max (0.1 miles)
    • Associated Retinal Consultants (0.2 miles)
    • Infinity Eye Care (0.2 miles)
    • Great Lakes Neurology PC (0.2 miles)
    • Campbell Eye Care PC (0.2 miles)
    • Petoskey Urgent Care (0.7 miles)
    • Petoskey Family Medicine PC (0.7 miles)

    Restaurants

    • Southwoods Pub and Grill (0.2 miles)
    • Villa Ristorante Italiano (0.5 miles)
    • McDonald's (0.6 miles)
    • Johan's Pastry Shop (0.7 miles)
    • Subway (0.7 miles)
    • Scott Cook (1.1 miles)
    • The Back Lot Beer Garden (1.2 miles)

    Theaters

    • Petoskey Cinema (0.4 miles)

    Pharmacies

    • Walgreens (0.6 miles)
    • Ltbb Pharmacy (0.6 miles)
    • Rite Aid (0.6 miles)
    • Prescriptions Services Pharmacy (0.8 miles)
    • R & R Prescription Services (0.9 miles)
    • Rite Aid (3.3 miles)
    • Walgreens (3.6 miles)

    Hospitals

    • McLaren Northern Michigan (0.8 miles)
    • Community Mental Health Services Of Emmet County (1.9 miles)
    • Dermatology Associates of Northern Michigan (2.5 miles)
    • Northern Michigan Sports Medicine Clinic (5.5 miles)
    • Adam Petrowski Construc (5.7 miles)

    Cafes

    • Starbucks (0.9 miles)
    • Starbucks (3.3 miles)
    • Small Batch at the Cupola (4.9 miles)

    Places of Worship

    • First Church Of Christ Scientist (0.9 miles)
    • Word of Life Community Church (0.9 miles)
    • Zion Lutheran Church (0.9 miles)
    • St Francis Xavier School (1.1 miles)
    • First Church of Christ Scientist (1.2 miles)
    • True North Community Church (3.2 miles)
    • Southern Baptist Convention (3.2 miles)

    Parks

    • Bear River Recreation Area (1 miles)
    • Bayfront Park West (1.1 miles)
    • Bayfront Park (1.1 miles)
    • St Francis Xavier Playground (1.1 miles)
    • Bay Front Park (1.1 miles)
    • Petoskey Waterfront (1.3 miles)
    • Fred Friedli Playground (1.3 miles)

    Transportation

    • Bay To Bay Shuttle (2.4 miles)
    • Harbor Springs Municipal Airport (5.3 miles)

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