The Villa At The Bay in Petoskey, MI

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  • Interior

    A woman smiling at a reception desk with plants in the background.
  • Outdoors

    A sign reading 'The Villa at The Bay' surrounded by snow-covered ground and shrubs.
  • Building

    Entrance to a restaurant with a red awning.
  • Bedroom

    A bright bedroom featuring two neatly made beds with blue bedding and large windows letting in natural light.
  • Windows

    A physical therapy room with medical equipment and a large window view.
  • Dining

    A cozy restaurant with a red awning and outdoor seating, adorned with autumn decorations including pumpkins.
  • Nursing Home

    A caregiver shares a tender moment with elderly women at a celebration, accompanied by a cake on the table.

The Villa At The Bay in Petoskey, MI

Information last verified:

1500 Spring Street, Petoskey, MI 49770

For more information about senior living options: (844) 490-3973

4.2 from 100 reviews
5 stars
68
4 stars
11
3 stars
6
2 stars
1
1 stars
14

Overall Review of The Villa At The Bay

Pros

  • pro The staff from administration to janitorial were kind and professional.
  • pro The staff are positive and helpful.
  • pro Everyone who helped residents was amazing.
  • pro Rita, Cindy, Ashley, Donnie, Amy, Braylynn, Beth, Bailey, Savanna, and Michelle were all great.
  • pro The activities and outings were awesome and loved by the residents.
  • pro The staff and cleanliness of the facility are outstanding.
  • pro The activities organized by Ashley Cole provide something fun and exciting every day.
  • pro The facility treats residents with respect and dignity.
  • pro The Siena staff are kind, helpful, and sincere.
  • pro The rooms are neat and clean.
  • pro Therapists are attentive to residents' needs.
  • pro The staff go above and beyond.

Cons

  • pro The facility is dingy and in need of repair, and the staff are rarely around, leaving residents’ needs unmet.
  • pro Some staff are unkind and treat residents like old senile people rather than with dignity.
  • pro There appears to be a management problem, with many employees seeming miserable and not caring.
  • pro The facility is under-staffed, leading to delays in service and long wait times for care and meals.
  • pro The building and rooms are cramped and outdated, with unsafe or uncomfortable arrangements.
  • pro Financial practices are questionable, including abrupt private-pay switches without family notification and erroneous billing/collections.
  • pro Families are strongly advised not to use the facility, with explicit warnings to avoid bringing a loved one there.
  • pro There are privacy and communication issues, including lack of HIPAA knowledge and poor coordination with families and hospice.

Review

The Villa At The Bay is best suited for families seeking a warm, activity-rich environment where kindness and dignity are consistently foregrounded, and where rehabilitation and social engagement are the daily backbone. This community tends to resonate with residents who value lively programming, approachable staff, and a homey atmosphere that supports mobility gains and social connection. It is particularly well-suited for seniors who can thrive with structured activities, regular physical therapy, and regular visits from family or friends who appreciate a place that makes an effort to keep residents engaged. Those whose primary need is intensive, highly medicalized care, constant medical oversight, or pristine, modernized accommodations may find the fit less than ideal and should consider alternatives.

Alternative options should be on the radar for families with pronounced concerns about staffing consistency, clear communication, and transparent billing. Several reviews flag understaffing and uneven staffing levels, which can translate into delays, missed nuances of care, or limited availability. Others raise questions about management stability, inconsistent follow-through on administrative tasks, and billing frustrations that surface after move-in or transfers to private-pay arrangements. Prospective families with high sensitivity to privacy, HIPAA handling, and a tightly run administration may want to compare other communities where these operational aspects appear tighter and more predictable. The Villa At The Bay sits at a crossroads: it can deliver heart, recovery-focused activity, and genuine care, but it also requires careful vetting for those needing flawless administrative execution.

The strongest positives center on the people and the day-to-day experience. Reviews repeatedly praise the staff, from administrators to janitorial teams, therapy professionals to culinary teams, for their warmth, professionalism, and willingness to assist. Cleanliness and a pleasant, welcoming atmosphere show up as consistent strengths, with many residents and families remarking on the respectful treatment and dignity shown to residents. The therapy teams receive particular commendation for their dedication to mobility and balance, and the calendar of activities, outings, and social events is a standout feature that keeps residents mentally and socially engaged. Even where concerns exist, the sense that staff genuinely cares and strives to create a compassionate environment comes through strongly in many accounts.

Yet the drawbacks are hard to ignore for families weighing a long-term move. Several reviewers describe management and communication gaps, inconsistent availability of staff, and in some cases a perception of indifference or misalignment between administration and front-line caregivers. Facility upkeep and room layouts emerge as recurring themes, cramped rooms and outdated equipment in some spaces contrast with brighter, cleaner areas that residents and families still praise. There are also serious cautions about how medical transitions, billing, and private-pay arrangements are handled, including reports of delayed reimbursements or billing confusion. A subset of reviews conveys highly negative experiences, including claims of neglect or unsatisfactory interactions that undermine confidence in the overall environment. These voices matter and cannot be dismissed when evaluating risk.

The contract between pros and cons hinges on individual priorities. For a family prioritizing rehabilitation outcomes and social vitality, The Villa At The Bay’s robust therapy offering, friendly atmosphere, and engaging activities can offset concerns about occasional service gaps. The presence of dedicated therapy teams and activity staff tends to produce tangible gains for residents focused on strength and balance, and the daytime energy in common spaces often translates into meaningful quality-of-life improvements. However, for a resident whose safety hinges on consistently flawless staffing, precise communication, and uncompromising billing transparency, these advantages may be outweighed by the persistent questions about management consistency and administrative friction. In short, the facility rewards engagement and kindness while signaling a need for due diligence on governance and operational reliability.

Practical due-diligence steps should guide the visit. Prospective families ought to request details about current caregiver-to-resident ratios, particularly on weekends and evenings, and ask for a recent menu and meal-service timeline to verify consistency with nutritional goals. A candid tour should probe the rehab spaces, the cleanliness of rooms, and the availability of comfortable private visiting areas, given the emphasis residents place on meaningful family contact. Request a clear, written care plan that aligns with medical needs, and insist on speaking with the social worker or admissions liaison about billing, insurance coordination, and any transitions to hospice or private-pay. Finally, seek out current residents or family members for unvarnished impressions and corroborate them with state inspection or licensing records to establish how the facility handles accountability, privacy, and incident reporting.

The Villa At The Bay represents a real, human-centered option in Petoskey: a place where many families find warmth, daily engagement, and competent rehabilitation for their loved ones. It is not a one-size-fits-all solution, and the best choice hinges on balancing the evident strengths, an attentive, friendly staff, a clean and welcoming atmosphere, and a rich activity calendar, with the legitimate concerns voiced about staffing consistency, operational transparency, and the handling of complex administrative tasks. For families ready to conduct thorough vetting and to advocate actively for clear communication and steady care, The Villa At The Bay can be a strong ally in achieving meaningful mobility, dignity, and connection for a loved one. For those where the risks in governance or billing feel existential, it is prudent to explore alternatives that promise tighter control of these critical elements.

Features

Housing

  • 110 resident community capacity 110 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Pellston Regional  of Emmet County (17 miles away) Pellston Regional of Emmet County (17 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Villa at The Bay in Petoskey, MI is an exceptional assisted living community that offers a wide range of amenities and care services to ensure residents' comfort and well-being.

Our residents can relax and beautify themselves at our on-site beauty salon or enjoy their favorite shows on the cable or satellite TV in their fully furnished apartments. They can also stay connected with family and friends through our computer center and high-speed internet access provided throughout the community.

We prioritize our residents' dining experience by offering restaurant-style dining in our elegant dining room, where they can enjoy delicious meals prepared by our skilled staff. Our kitchenettes are also available for those who prefer to cook their own meals.

To promote an active lifestyle, we provide various recreational options such as a fitness room, gaming room, small library, and outdoor spaces for residents to socialize and engage in activities. We organize scheduled daily activities as well as planned day trips for fun outings.

At The Villa at The Bay, we understand the importance of care services tailored to each resident's unique needs. With our 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing is always available. Our staff is trained in medication management and diabetic diets to ensure proper health management for residents. Mental wellness programs are also offered to support emotional well-being.

Transportation arrangement services are provided for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is offered to simplify the transition process for new residents.

Additionally, our community is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals to cater to the diverse needs of our residents.

At The Villa at The Bay in Petoskey, MI, we strive to create a nurturing environment that promotes independence while providing exceptional care services and amenities for our residents' enjoyment and peace of mind.

Nearby Places of Interest

Physicians

  • Vision Max (0.1 miles)
  • Associated Retinal Consultants (0.2 miles)
  • Infinity Eye Care (0.2 miles)
  • Great Lakes Neurology PC (0.2 miles)
  • Campbell Eye Care PC (0.2 miles)
  • Petoskey Urgent Care (0.7 miles)
  • Petoskey Family Medicine PC (0.7 miles)

Restaurants

  • Southwoods Pub and Grill (0.2 miles)
  • Villa Ristorante Italiano (0.5 miles)
  • McDonald's (0.6 miles)
  • Johan's Pastry Shop (0.7 miles)
  • Subway (0.7 miles)
  • Scott Cook (1.1 miles)
  • The Back Lot Beer Garden (1.2 miles)

Theaters

  • Petoskey Cinema (0.4 miles)

Pharmacies

  • Walgreens (0.6 miles)
  • Ltbb Pharmacy (0.6 miles)
  • Rite Aid (0.6 miles)
  • Prescriptions Services Pharmacy (0.8 miles)
  • R & R Prescription Services (0.9 miles)
  • Rite Aid (3.3 miles)
  • Walgreens (3.6 miles)

Hospitals

  • McLaren Northern Michigan (0.8 miles)
  • Community Mental Health Services Of Emmet County (1.9 miles)
  • Dermatology Associates of Northern Michigan (2.5 miles)
  • Northern Michigan Sports Medicine Clinic (5.5 miles)
  • Adam Petrowski Construc (5.7 miles)

Cafes

  • Starbucks (0.9 miles)
  • Starbucks (3.3 miles)
  • Small Batch at the Cupola (4.9 miles)

Places of Worship

  • First Church Of Christ Scientist (0.9 miles)
  • Word of Life Community Church (0.9 miles)
  • Zion Lutheran Church (0.9 miles)
  • St Francis Xavier School (1.1 miles)
  • First Church of Christ Scientist (1.2 miles)
  • True North Community Church (3.2 miles)
  • Southern Baptist Convention (3.2 miles)

Parks

  • Bear River Recreation Area (1 miles)
  • Bayfront Park West (1.1 miles)
  • Bayfront Park (1.1 miles)
  • St Francis Xavier Playground (1.1 miles)
  • Bay Front Park (1.1 miles)
  • Petoskey Waterfront (1.3 miles)
  • Fred Friedli Playground (1.3 miles)

Transportation

  • Bay To Bay Shuttle (2.4 miles)
  • Harbor Springs Municipal Airport (5.3 miles)

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