Memorial Healthcare Center - LTCU
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826 West King Street, Owosso, MI 48867
For more information about senior living options: (844) 490-3973
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They praised the doctors, nurses, patient care techs, and the same-day surgery staff for excellent care and would recommend Memorial Healthcare to anyone. The nurses Addy and Carmen were fantastic at helping with new parenting questions, and Addy helped deliver the baby alongside Dr. London. The staff were kind, supportive, warm, and explained everything clearly without pressure, making the first-time mom feel safe. The ER doctor and staff were wonderful. The ENT follow-up was efficient with little wait time, Kelly at the front desk helped resolve insurance questions quickly, and Marianne was a wonderful nurse.
The reviewer describes the husband's ER care as horrendous and notes he was neglected while sick. They allege a doctor misdiagnosed the patient (anorexia) for financial reasons and without proper listening. They claim the doctor and nurse conspired to lie and cover up mistreatment, even deceiving the medical examiner. The hospital is described as uncompassionate, unprofessional, and disgusting. They would give the ER zero stars and warn others to avoid it, suggesting to drive elsewhere for care. They report that the ER doctor deemed the child not "sick enough," ordered few tests, and lacked compassionate engagement. They felt like a burden and received almost no hands-on care or empathy. The care is called overpriced for what was provided, with minimal hands-on treatment. A nurse is described as unprofessional (avoiding eye contact) and the physician as only lightly reprimanded. The facility's C-grade rating and lack of BBB accreditation are cited as evidence of poor quality.Across a range of experiences at Memorial Healthcare, the voices are loud and clear: there are moments of outstanding care and personal connection, paired with deeply frustrating encounters that left patients feeling unheard, misdiagnosed, neglected, or financially squeezed. The threads run from overwhelming gratitude for compassionate teams to bitter disappointment in treatment decisions, communication gaps, and billing practices. Taken together, the collective reflections paint a hospital system that can feel like two different worlds depending on which department you encounter, and who attends you.
In the most uplifting notes, families describe Labor and Delivery as a place where skill and warmth came together in a way that made a first-time mom feel safe and supported. Addy and Carmen were singled out for their extraordinary help with parenting questions, and Dr. London was praised for his role in delivering the baby with competence and care. The patient emphasized that everyone was kind, patient, and not pushy, taking the time to explain what was happening so she could make informed choices. The experience left her feeling lucky to have given birth there and confident in the care she received during a life-changing moment. It's a reminder that when the right team is present, the hospital environment can be a place of genuine reassurance and empowerment for new parents.
Yet alongside the warmth in maternity care, other narratives cast long shadows over the system's ability to listen and diagnose properly. One reviewer recounts a troubling episode from 2023 in which a misdiagnosis of anorexia was made after a brief 15-minute consultation, despite no evidence of body image issues or eating concerns in the notes. The patient asserts that depression, not anorexia, explained the lack of appetite and that reputable physicians subsequently questioned the original diagnosis. The accusation is not only about a mistaken label but about the emotional toll of being dismissed and the broader fear of financial incentives driving medical judgments. The reviewer's pain - describing the diagnosis as something that "destroyed me further for the past two years" - speaks to a deep breach of trust and the lasting harm they feel from a misstep in care.
The most devastating chapters involve serious alleged negligence and cover-ups surrounding a loved one's care and death in the ER. A husband, Glenn Kendall, died after what the family describes as neglectful care in the emergency department. The family details interactions with a nurse named Kiersten Sharp who would not look them in the eye, and a doctor who allegedly made up a narrative about what happened. They claim the hospital protected the physicians while allowing the nurse to continue practicing elsewhere, and they speak of a "slap on the wrist" for the doctor. The assertion that a conspiracy to lie and a failure to provide honest, accountable care occurred is reinforced by claims of deception extending to the medical examiner. The reviewer vows to pursue legal action and to report concerns to licensing authorities, painting a picture of a hospital environment where patient safety and transparency feel compromised. The reference to the hospital's "C grade" from the BBB underscores a broader reputational sting, suggesting to this family that quality and compassion may not match the level expected of a facility serving the community.
The mix of experiences continues with a contrasting but equally powerful set of observations about ER care in different moments. One account recalls a trip to a Flint-area hospital where, after an extended triage process with a large crowd, the patient felt unseen and dismissed by the ER physician who concluded the child was not "sick enough" for admission and offered only home care. The reviewer then contrasts that with a separate Memorial ER visit in which the doctor and staff were "wonderful," indicating that the same department can provide deeply positive experiences on occasion, depending on staff and situation. This juxtaposition highlights how variable the ER experience can be, with some encounters delivering compassion and effective treatment, while others leave families feeling ignored and disempowered.
Complaints also touch on the affordability and administration side of care. In a separate narrative focusing on insurance and outpatient support, a patient noted efficient handling of an ENT follow-up, with specific praise for the front desk assistant Kelly and nurse Marianne who helped resolve insurance questions and coordinate care. This vignette shows that when administrative processes are smooth and responsive, the patient experience can be substantially improved, even within a system that receives harsh feedback in clinical encounters. It's a reminder that access, clarity around costs, and approachable administrative staff can strongly influence overall satisfaction.
There are also criticisms of how pain and childbirth are managed, with a claim that a natural birth occurred but pain management was inadequate. The reviewer notes that Tylenol or Motrin were offered for labor pain, which they describe as insufficient given the intensity of childbirth. The sentiment conveyed is not merely about a medication choice but about the feeling of being unsupported in a moment of extreme physical strain. It adds to a broader narrative that care can be extraordinary in some moments while seeming under-resourced or unresponsive in others, particularly regarding pain management and patient comfort.
Lastly, a personal health episode involving a painful poison ivy infection turned into a charged reflection on cost and bedside engagement. An urgent care visit in Mount Pleasant cost a substantial amount for a brief visit with little hands-on care, and the attending physician's bedside manner felt punitive rather than compassionate. The patient walked away with a sizable bill and a feeling of being treated more as a transaction than as a person in need of care. A subsequent update from the financial department attempted to explain the billing position, but the patient felt that the hospital's compassion in care did not align with the cost and the level of empathy expected. This story underscores how expensive, brief encounters can erode trust and leave lasting resentment, even when clinical care is competent in some contexts.
Taken together, these voices reveal a spectrum of experiences at Memorial Healthcare. There are standout moments of empathy, clarity, and skilled labor - especially in Labor and Delivery and in certain ER interactions, as well as in some outpatient and administrative encounters - that show the hospital's capacity to deliver excellent care. At the same time, the records reveal persistent concerns about misdiagnosis, neglect, and perceived deception, particularly in high-stakes situations like emergency care and serious illnesses or deaths, along with frustrations around cost, communication, and compassion. For prospective patients, the message is nuanced: Memorial Healthcare can be a source of lifesaving, supportive care and expert delivery when the right team is present, but it can also be a place where patients fear being dismissed, misled, or overcharged if the wrong staff are involved or if systems fail to connect with patients' needs in critical moments.
39 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bishop (22 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Memorial Healthcare Center - LTCU in Owosso, MI is a premier assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The facility provides a comfortable and homelike environment that promotes independence, while also providing the necessary support and assistance with daily activities.
Residents at Memorial Healthcare Center can enjoy their favorite shows and movies with cable or satellite TV in their fully furnished rooms. Meals are served in a spacious dining room where residents can socialize and enjoy delicious restaurant-style dining. For those who prefer to cook their own meals, there is a kitchenette available.
The community features beautiful outdoor spaces including a garden, where residents can relax and enjoy nature. There is also a small library for those who love reading and Wi-Fi/high-speed internet access throughout the facility to stay connected with loved ones.
The dedicated staff at Memorial Healthcare Center provide 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. They also ensure that residents receive proper medication management and adhere to any special dietary restrictions, including diabetes diets.
Residents can participate in resident-run activities and scheduled daily activities to keep them engaged and active. The surrounding area offers plenty of opportunities for exploration with 3 parks nearby. There are also numerous pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals conveniently located nearby.
Overall, the Memorial Healthcare Center - LTCU in Owosso, MI is an exceptional assisted living community that provides personalized care services in a comfortable setting while offering various amenities to enhance the quality of life for its residents.
Memorial Healthcare Center - LTCU is located at 826 West King Street, Owosso, MI 48867 in Shiawassee County, Michigan
Memorial Healthcare Center - LTCU on seniors.fyi includes 4 photos including images showing healthcare, bathroom, windows, interior, waiting area, seating, decor, wooden flooring, and more.
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