Pine Grove Manor

Pros

• The office staff are courteous and helpful.
• The maintenance staff responds quickly and fixes issues promptly.
• The community is friendly, welcoming, and safe.
• The facilities are clean, well maintained, and nicely kept up.
• Residents express high satisfaction with living at Pine Grove Manor.
• Management is described as spectacular and attentive.
• The application process is guided with courtesy and respect.
• The property offers convenient amenities within walking distance.
• The environment feels comfortable and relaxing to residents.
• Work orders are handled promptly.
• The property provides nice sitting areas and a pleasant atmosphere.
• Residents appreciate friendly, respectful customer service.

Cons

• One reviewer was not happy with the exercise room, noting it has only two machines.
• Another reviewer said there is not enough handicap parking.
• A reviewer noted that the trash smell sometimes gets nasty.

Review

Pine Grove Manor in Muskegon comes through in the eyes of its residents as a warm, welcoming place to call home. The community is described as clean, well maintained, and thoughtfully laid out, with pleasant sitting areas and a tidy, inviting environment that makes residents feel comfortable and cared for. The overall impression is of a place where people look forward to being there, where living spaces are lived in with a sense of pride, and where daily life feels organized and agreeable.

A central thread running through many notes is the strength of the office staff. Residents repeatedly highlight how understanding, courteous, and respectful the team is, especially during the often challenging process of applying for housing. One reviewer praised the office staff for guiding them through the application and for answering phone calls with courtesy and respect, while another emphasized that staff were wonderful throughout the entire process. This staff warmth extends beyond onboarding: longtime residents note that the same friendly, caring demeanor remains steady, helping to create a sense of safety and belonging in the community.

Maintenance is another standout feature, described as prompt and reliable. Several reviewers recount issues being resolved quickly - some within hours and others within 24 to 48 hours - contributing to a smooth living experience. Specific examples include a water issue that was fixed promptly, a bathroom light replacement, and tub-related problems addressed rapidly when reported. The consistency of maintenance support - coupled with a responsive office staff - helps residents feel that their comfort and safety are priorities.

The sense of community, safety, and overall atmosphere receives high praise as well. Reviewers describe Pine Grove Manor as a friendly, quiet place where neighbors look out for one another, and where residents feel safe living there. The management is described as spectacular, with clean facilities and well-kept grounds contributing to a positive daily experience. The combination of a welcoming environment and dependable staff fosters a sense of trust and gratitude, with residents often expressing appreciation for the care they receive and the positive treatment they experience from people who work there.

Convenience and accessibility are also highlighted, painting a picture of a lively, walkable neighborhood beyond the building itself. A well-loved aspect is the proximity to everyday conveniences - places to eat within walking distance, a laundry room that doubles as a social space for puzzles or casual chats, and nearby stores such as Dollar Tree, banks, gas stations, CVS, and Walgreens. For some residents, the ability to stroll to various shops and eateries enhances their sense of independence and enjoyment of daily life. However, a few practical notes emerge: some residents mention that the exercise room is under-equipped, with only two machines, and there are concerns about handicap parking and occasional odors from trash. These are manageable drawbacks in the larger, positive experience described by most residents.

Long-term residents speak with particular affection about Pine Grove Manor. One reviewer notes living there for about two and a half years, describing a caring staff that remains friendly consistently, and a building and grounds that are well maintained. Another mentions that their mother moved in years ago and a family member eventually now lives there as well, underscoring the sense of stability and family-friendly atmosphere. A sentiment echoed by many is gratitude for the opportunity to reside in a place that feels like home - with the added comfort of knowing that both office personnel and maintenance teams are approachable and attentive.

Across the board, residents celebrate the overall quality of housing and living conditions. Descriptions like "excellent housing," "great experience," and "very nice facility" recur, reflecting satisfaction with both the physical environment and the management philosophy. The staff are repeatedly praised for being friendly, welcoming, and genuinely helpful, creating an atmosphere in which residents feel valued and respected. In short, Pine Grove Manor is portrayed as a well-run, caring community where people feel safe, supported, and connected to their surroundings and to each other.

In conclusion, the experiences shared paint a picture of a senior living community where the people who live there and the people who work there come together to create a supportive, livable environment. The office and maintenance teams are central to that experience - known for courtesy, problem-solving, and timely responses. The setting itself - clean, well kept, and conveniently located near shops and services - complements the strong sense of community and safety. While there are a few areas noted for improvement, such as enhancing the exercise room facilities and parking, the overwhelming message is one of satisfaction, gratitude, and a genuine fondness for Pine Grove Manor and the life that unfolds within its walls. Many residents look forward to continuing to call it home for years to come, with family members and grandchildren also finding a place in the community's welcoming embrace.

Physicians

• Dr Gurden's Office (0 miles)
• West Michigan Internal Medicine (0.1 miles)
• Dr Ronald Chusid (0.2 miles)
• Great Lakes Ob/Gyn Specialists (0.2 miles)
• Women's Health Center (0.2 miles)
• Sleep Disorders Center (0.3 miles)
• Shoreline Pediatrics PLC (0.3 miles)

Hospitals

• Hcn / Muskegon (0.2 miles)
• Nextcare Hospitals Muskegon (0.2 miles)
• Mercy Health Partners Muskegon General Campus (0.2 miles)
• Mercy Health Partners (0.3 miles)
• Hackley Hospital (0.8 miles)
• Mercy Health Partners (2 miles)
• Brookhaven Medical Care Facility (2.1 miles)

Restaurants

• Bob Evans (0.2 miles)
• Burger King (0.4 miles)
• Lee's Famous Recipe Chicken (0.6 miles)
• Dog House Saloon (1.1 miles)
• Pat's Roadhouse (1.6 miles)
• Los Amigos Tequila Bar & Grill (2 miles)
• Applebee's (2.1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Benson Drug Co. (2.1 miles)
• Sav-Mor Drug Stores (2.1 miles)
• CHCWM Muskegon (2.1 miles)
• Watkins Pharmacy & Surgical Supply (2.2 miles)
• Watkins Pharmacy (2.2 miles)
• West Shore Professional Pharmacy (2.2 miles)

Cafes

• Panera Bread (2.1 miles)
• Brooklyn Bagels Cafe (3.4 miles)

Places of Worship

• St Mary's Church (2.5 miles)
• Fellowship Reformed Church (3 miles)
• Calvary Memorial Church (3.1 miles)
• All Shores Wesleyan Church (3.6 miles)

Parks

• Hackley Park (2.7 miles)
• Mona Lake Park (3.9 miles)