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3.4 from 98 reviews
5 stars
52
4 stars
6
3 stars
2
2 stars
2
1 stars
36
Overall Review of Medilodge Of Westwood
common14 reviews mention this
Staff kindness comes through
Residents and families repeatedly describe staff as friendly, caring, and attentive.
A common thread across reviews is that many staff members are described as kind and welcoming, with visitors reporting that residents are engaged during visits. Several reviewers say nurses and aides answer questions, joke with residents, or help residents feel comfortable, and a few mention being informed and supported during transitions. Some negative reviews still note overwhelmed or overworked staff, but even those complaints frequently single out certain individuals as good.
differentiator6 reviews mention this
Care and therapy are a mixed bag
Rehabilitation support is mentioned both positively and through concerns about medication and supervision.
On the positive side, multiple reviewers mention physical therapy and occupational therapy involvement, including starting therapy quickly after admission and doing exercises intended to get residents back home. Other reviews raise serious worries about clinical follow-through, including medication timing issues, missing medication/pills, and lapses that left families feeling that help wasn’t available when needed. A few reviewers also describe how urgent issues led to hospital transfers, which underscores how uneven care experiences can be across stays.
caveat7 reviews mention this
Communication problems frustrate families
Families often report difficulty getting timely updates and returning calls.
Several reviews describe administrators, offices, or social workers as non-responsive, with families saying phone calls weren’t returned or follow-ups never happened. Others describe gaps around discharge planning and medication readiness, including being sent home without needed items or confusion about what was happening. Even when staff were present in person, some reviewers say the communication flow broke down, leaving them needing to drive in or chase information.
caveat9 reviews mention this
Condition of rooms and cleanliness
Reviews describe cleanliness and maintenance as inconsistent, with frequent complaints about the facility’s condition.
Some reviewers say the building feels clean, well kept, and quiet, and a few specifically call out a clean environment during visits. Others paint a very different picture, describing dirty rooms, mold, bugs, crumbling walls, broken fixtures, and a lack of weekend maintenance. A few reports also mention concerns about sanitation in shared spaces and overall upkeep, suggesting residents may have very different experiences depending on where they are housed.
caveat4 reviews mention this
Food is often reported as poor
Dining quality is repeatedly mentioned, including concerns about temperature and nutrition.
While some reviewers say food was good, others describe it as served cold, unhealthy, or lacking fresh ingredients. A few reviews also link diet and diabetes concerns to what residents were offered, which adds to the frustration for families managing dietary needs. Overall, the dining experience is not consistently described across reviews.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
97 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Kalamazoo County (7 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Church of Jesus Christ of Latter Day Saints (1 miles)
The Sandwich Generation comprises adults managing the dual responsibilities of caring for aging parents and raising children, leading to significant emotional, logistical, and financial challenges. This situation is exacerbated by longer life expectancies and cultural expectations, necessitating effective coping strategies and support resources to alleviate caregiver stress and burnout.
The article highlights eight essential assistive devices that improve the independence and safety of older adults, addressing issues related to mobility, balance, vision, hearing, and dexterity. It emphasizes the importance of proper selection guided by healthcare professionals to enhance seniors' quality of life while allowing them to age in place.
The article offers detailed guidance on the financial complexities of nursing home care, covering costs, payment methods, and alternative funding strategies while emphasizing the importance of proactive planning and legal considerations for individuals and families making care decisions.
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97 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Kalamazoo County (7 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Home-like setting with furnished rooms, meals, 24/7 supervision, and coordinated medical care.
Understanding the Sandwich Generation: Stress and Responsibilities for Multigenerational Caregivers
8 Essential Assistive Devices for Older Adults
Navigating the Financial Road to Nursing Home Care: In-Depth Guidance and Resources