Hallmark Living Kalamazoo

3625 West Michigan Avenue, Kalamazoo, MI 49006

For more information about senior living options: (844) 490-3973

2.8 from 6 reviews
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Skilled Nursing Facility

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    Overall Review of Hallmark Living Kalamazoo

    Pros

    • pro The facility has come a long way.
    • pro It has a great future.
    • pro There is strong teamwork among aides to provide care, and the staff supplies it.
    • pro Aides are dedicated and not there just for the paycheck.
    • pro The staff and facility are wonderful, and the services they provide are highly regarded.

    Cons

    • pro The reviewer found the facility repulsive.
    • pro The reviewer described it as the worst experience of their life.
    • pro The reviewer stated they would never refer their worst enemy there for care.
    • pro The reviewer left their friend in his own filth for hours.
    • pro The reviewer disliked the staff's attitude toward the patients.

    Review

    The handful of experiences shared about this facility reveals a landscape of strong opinions and competing realities. On one end of the spectrum, the place is described as repulsive and deeply distressing, while on the other, it is praised for progress and potential. Taken together, these voices sketch a care environment that feels transformative for some and troubling for others, depending on specific moments, staff interactions, and perceived levels of attentiveness.

    One resident, who underscored a clear awareness of their surroundings and the quality of care, conveyed an intensely negative impression. They called the experience the worst they have endured and went so far as to say they would never refer their worst enemy for care there. The language is blunt and visceral, signaling a level of dissatisfaction that goes beyond minor complaints. This perspective centers on a sense of repulsion and a belief that the care environment failed to meet basic expectations for safety, dignity, and attentiveness.

    In contrast, another review offers a markedly hopeful counterpoint. This observer asserts that the facility has come a long way and envisions a bright future. They highlight teamwork among aides as essential to delivering care and insist that the staff embody that dedication in practice. According to this view, aides are engaged and motivated - not merely present to fulfill a paycheck - and their cooperation is framed as a core asset of the care culture. The message here is that with coordinated effort and a shared commitment to the patient, the quality of care can improve significantly.

    Yet another account brings a more troubling facet into focus. This reviewer alleges neglectful treatment, claiming a friend was left in his own filth for hours. The critique extends to the attitude of the staff toward patients, suggesting a bedside manner that fails to respect residents' dignity and comfort. Such a portrayal points to gaps in responsiveness and an environment where basic standards of cleanliness and respectful interaction may be uneven, leaving residents and their families feeling overlooked or disheartened.

    On the flip side, there is a straightforward and affirming endorsement: the facility is described as wonderful, with staff that are commendable and a service set that leaves the reviewer very pleased. This positive voice emphasizes satisfaction with the overall care and the quality of the facility, praising the people who work there and the outcomes they deliver. It adds to the sense that, when functioning at its best, the facility can meet or exceed expectations and provide a supportive, reassuring environment for residents.

    Together, these remarks form a nuanced portrait of a facility that appears to be navigating a meaningful transformation. The positive notes about teamwork and a caring culture suggest real potential and progress, while the negative anecdotes about neglect and dismissive attitudes point to ongoing challenges in consistency, staff training, and accountability. The common thread is the patient experience: moments of genuine care, respect, and attentiveness can shine through, even as lapses of neglect or unkindness can quickly undermine trust and well-being.

    What emerges is a call for continued attention to core principles of quality care: timely assistance, respectful communication, and the preservation of residents' dignity in every interaction. The contrasting experiences imply that progress is achievable - especially when teamwork and commitment are prioritized - but that it requires sustained effort, robust oversight, and a culture that consistently centers the patient. If the facility can translate the hopeful momentum into daily practice, while vigilantly addressing lapses when they occur, it may solidify the gains that some reviewers already recognize and extend the positive outcomes to more residents.

    Features

    Housing

    • 143 resident community capacity 143 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Kalamazoo County (5 miles away) Kalamazoo County (5 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Hallmark Living Kalamazoo in Kalamazoo, MI is an exceptional assisted living community that offers a variety of amenities and care services to meet the needs of its residents. The community provides a comfortable and welcoming environment where seniors can enjoy their golden years with peace of mind.

    Residents at Hallmark Living Kalamazoo have access to numerous amenities that enhance their quality of life and promote an active lifestyle. They can take advantage of the beauty salon for all their grooming needs, enjoy their favorite shows with cable or satellite TV, and participate in various activities and outings organized by the community. The fully furnished living spaces ensure residents feel at home, while the gaming room, small library, and outdoor spaces provide opportunities for leisure and relaxation. In addition, the fitness room and wellness center are available for those who want to stay physically active and maintain their health.

    Meals at Hallmark Living Kalamazoo are a delight, as residents can enjoy restaurant-style dining in the community's spacious dining room. Special dietary restrictions are accommodated so that each resident receives meals tailored to their specific needs. Assistance with meal preparation and service is also provided.

    The care services at Hallmark Living Kalamazoo are designed to meet individual needs and ensure the well-being of every resident. Trained staff members are available 24/7 to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management. A 24-hour call system ensures immediate help is always just a button press away. The community also offers a mental wellness program to support residents' emotional well-being.

    In terms of location, Hallmark Living Kalamazoo is conveniently situated near various cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This makes it easy for residents to explore the surrounding area or access necessary services.

    Overall, Hallmark Living Kalamazoo offers a vibrant and caring community where seniors can receive the support they need while enjoying a fulfilling and active lifestyle.

    Nearby Places of Interest

    Restaurants

    • Library Kitchen & Taphouse (0.1 miles)
    • Papa John's Pizza (0.3 miles)
    • Dickey's Barbecue Pit (0.6 miles)
    • McDonald's (0.6 miles)
    • The Old Goat Tavern (0.6 miles)
    • Shawarma King (0.7 miles)
    • Y Bar and Bistro (0.7 miles)

    Cafes

    • Sweetwater's Donut Mill (0.4 miles)
    • Starbucks (0.8 miles)
    • Panera Bread (1.5 miles)
    • Water Street Coffee Joint (1.6 miles)
    • Starbucks (1.7 miles)
    • Brite Eyes Brewing Co. (2.6 miles)

    Pharmacies

    • CVS Pharmacy (0.7 miles)
    • Torrent Pharma (1.3 miles)
    • Kmed Pharmacy (1.4 miles)
    • Harding's Friendly Markets (1.4 miles)
    • Sindecuse Health Center Pharmacy (1.5 miles)
    • Walgreens (1.6 miles)
    • D & W Pharmacy (1.6 miles)

    Physicians

    • SVS Vision Optical Centers (0.8 miles)
    • John Spurr DDS (0.8 miles)
    • Adult & Pediatric Ear Nose & Throat Plc (1 miles)
    • Bronson Orthopedics & Sports Medicine (1.2 miles)
    • Thomas A Slack, DDS (1.2 miles)
    • Kalamazoo Oral Surgery (1.2 miles)
    • Walden Dr Katherine Md (1.3 miles)

    Places of Worship

    • Westwood Christian Reformed Church (1.5 miles)
    • Church of Jesus Christ of Latter Day Saints (1.9 miles)
    • Southern Heights Christian Reformed Church (2.6 miles)
    • Valley Family Church (2.7 miles)

    Hospitals

    • Bronson Internal Medicine Oshtemo (1.5 miles)
    • Kalamazoo Psychiatric Hospital (1.7 miles)
    • Bronson ProHealth - John St (2.7 miles)

    Theaters

    • GQT Kalamazoo 10 (1.9 miles)

    Parks

    • Bronson Park (2.6 miles)

    Frequently Asked Questions

    Where is Hallmark Living Kalamazoo?

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