Faith Haven Living Ctr in Jackson, MI

Pros

• Faith Haven is described as a hidden gem with top-notch nursing staff and exceptional quality of care.
• The staff and therapists are praised for providing wonderful care and for being friendly.
• The rehab program at Faith Haven is spectacular and among the best.
• Samantha Miller is amazing in care and highly recommended.
• Faith Haven has staff that truly care about the residents and are kind, courteous, and professional.
• The CNAs and nurses are consistently described as caring and competent.
• The food at Faith Haven is excellent.
• The care center is clean, well-maintained, and free from odors.
• The staff go above and beyond for residents, delivering compassionate, patient-centered care.

Cons

• The facility is filthy and hygiene is virtually nonexistent for immobile patients.
• The place smells like urine and is described as dirty, with poor sanitation.
• Administrative and social staff are unreachable, making transfers and updates impossible.
• A nurse manager denied PT and speech therapy due to incorrect Medicare information, indicating neglect and rudeness.
• Dentures were left in for weeks, and notes about care were inconsistent among nurses.
• Ants, cockroaches, and dirty briefs were found in residents’ beds, reflecting severe neglect.
• The facility is severely understaffed, with too few CNAs to provide adequate care.
• A CNA called Faith Haven the nastiest place they have ever worked, citing neglect and disarray.
• Residents have fallen or sustained injuries due to staff failing to respond to call bells.
• The food is horrible and the kitchen frequently runs out of silverware and cups.
• The place is described as money-motivated and not service-friendly, with strong warnings against admission.
• Many staff are rude and unhelpful, with some seen on cell phones instead of attending to residents.

Review

Faith Haven Living Center in Jackson, MI is best suited for families that prioritize a robust rehabilitation and skilled-nursing path for a loved one who is ready to work hard at recovery, and who can actively advocate for care. When the goal is to rebuild strength after a serious illness or partial amputation, the facility can deliver meaningful progress under the right circumstances. But this is not a one-size-fits-all option. For long-term residence where consistent daily hygiene, steady staffing, and proactive management are nonnegotiables, other communities should be compared. The choice hinges on the ability to pair clinical effort with strong, ongoing oversight from family or trusted representatives.

On the positive side, Faith Haven earns credibility in skilled rehab and therapy when staffing levels cooperate. Reviewers repeatedly point to competent nursing care and dedicated therapists who push patients to regain function, sometimes delivering “top-notch” or “spectacular” therapy results. In certain stays, residents and families praise attentive aides, professional caregivers, and a care team that treats patients with dignity, patience, and clear motivation to reach discharge goals. Food quality is noted as generous and satisfying in several accounts, and the facility’s efforts to keep residents engaged with daily activities and structured routines can create meaningful momentum for rehabilitation. When care teams are available and consistent, these strengths translate into tangible improvement and a relatively hopeful rehab trajectory.

Yet the cons are persistent and deeply consequential. A sizable share of reviews paints Faith Haven as dirty and poorly maintained, with odors of urine common and cleanliness repeatedly called into question. Under-staffing emerges as a recurring theme, with families reporting delayed responses to call lights, limited opportunities for one-on-one assistance, and gaps in basic daily care such as hygiene and toileting support. Management turnover and unreturned calls from administrators compound the frustration, leaving families feeling adrift when attempting to coordinate transfers, discharge planning, or problem resolution. Lapses in record-keeping and inconsistent notes among nurses further erode confidence in the continuity and clarity of each patient’s care plan, a critical issue for anyone navigating complex medical needs.

The key question becomes how the bright spots in rehab and compassionate moments from some staff balance against the darker currents of cleanliness, communication failures, and staffing shortfalls. For families who can maintain an active, frequent presence, visiting, asking pointed questions, and aligning with the therapy team, the rehab program can still deliver meaningful gains. The positive experiences where nurses and CNAs demonstrate reliability and warmth should not be discounted; they demonstrate what Faith Haven can achieve when the facility is adequately staffed and managed. However, the more troubling patterns, persistent odors, furniture and room upkeep issues, and slow or opaque responses from leadership, tend to overwhelm the favorable rehab narratives for anyone evaluating long-term placement.

In practical terms, prospective residents and families should enter with a clear, diligence-forward plan. Before committing, arrange purposeful tours at multiple times of day to assess cleanliness, odor, and responsiveness. Request to speak with the therapy lead, the charge nurse, and the administrator, and ask for specific examples of recent discharge plans and transitions to home or higher levels of care. Inspect patient rooms for obvious signs of neglect, confirm the availability and accessibility of call buttons, and verify that daily hygiene routines and toileting assistance are being performed promptly. Review recent quality metrics, safety incident logs, and staffing rosters, and seek candid, written assurances about response times and escalation processes. If any red flags surface, treat them as non-negotiable deal-breakers.

The decisive takeaway is that Faith Haven can be a credible choice for short-term rehab when the stars align: committed clinicians, reliable therapy teams, and engaged families who stay vigilant. But the broader picture, understaffing, inconsistent communication, and maintenance concerns, must be weighed with equal gravity. For those evaluating alternatives, consider communities with demonstrable strength in daily care, more predictable staffing, and transparent operations, especially for long-term residency. If choosing Faith Haven, pair the decision with a concrete advocacy plan: designate a primary family liaison, insist on a written, itemized care plan, and schedule regular progress reviews. When those guards are in place, Faith Haven can deliver meaningful rehabilitation and compassionate care; without them, the risks to daily safety and quality of life outweigh the potential gains.

This area of Jackson, Michigan offers a variety of amenities that cater to senior living needs. Within a short distance, there are several restaurants to choose from, including Wood Spoon and Olive Garden for dining options. The proximity of pharmacies such as Good Neighbor Pharmacy and Meijer Pharmacy ensures easy access to medications and healthcare products. Additionally, the presence of parks like Cascades Falls provides opportunities for outdoor recreation and relaxation. For medical care, there are reputable physicians and hospitals nearby, including Allegiance Health and Henry Ford Allegiance Family Medicine. Places of worship such as Calvary Apostolic Church and Spring Arbor Free Methodist Church offer spiritual solace for residents. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in Jackson.

Restaurants

• Wooden Spoon (2.4 miles)
• Culver's (3.2 miles)
• Olive Garden (3.2 miles)
• Mancino's of Jackson (3.3 miles)
• Cracker Barrel (3.3 miles)
• Burger King (3.4 miles)
• Taco Bell (3.4 miles)

Pharmacies

• Chemetall (2.6 miles)
• Good Neighbor Pharmacy (3 miles)
• Weatherwax Drug Stores (3.3 miles)
• Weatherwax Pharmacy (3.4 miles)
• Meijer Pharmacy (3.6 miles)
• Walmart Pharmacy (4.2 miles)
• Allegiance Pharmacy (4.2 miles)

Parks

• The Park (2.8 miles)
• Cascades Falls (4.4 miles)

Physicians

• Cardon Stephanie Cardon Sorrow Jackson (2.9 miles)
• Henry Ford Allegiance Family Medicine - Spring Arbor (3.2 miles)
• Allegience Primary Care (3.2 miles)
• SVS Vision Optical Centers (3.5 miles)
• Asthma Allergy Centers (3.5 miles)
• Med Plus West (3.5 miles)
• Schaff Vision Care (3.5 miles)

Cafes

• Biggby Coffee (3.6 miles)
• Biggby Coffee (4.5 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.8 miles)

Hospitals

• Allegiance Family Health- Dr Ferguson (3.6 miles)
• Allegiance Health (3.7 miles)
• Center For Family Health (4.1 miles)
• Allegiance Physical Rehabilitation-Springport Road (4.1 miles)
• Henry Ford Allegiance Wound Care Center (4.2 miles)
• Allegiance Health (4.2 miles)

Places of Worship

• Calvary Apostolic Church (3.7 miles)
• Spring Arbor Free Methodist Church (3.7 miles)
• Parma Baptist Church (3.8 miles)
• Cascades Baptist Church (4.7 miles)

Theaters

• GQT Jackson 10 (4.6 miles)