Faith Haven Living Ctr in Jackson, MI

Pros

• The care and treatment were performed very well and professionally.
• The nursing staff is top-notch and provides exceptional care.
• The food was very good and plentiful.
• Everyone treated him with kindness and respect.
• The staff and therapists took wonderful care and were friendly and nice.
• Faith Haven has gone above and beyond in caring for residents.
• Samantha Miller is amazing and highly recommended.
• Faith Haven has staff that truly care about the residents.

Cons

• The staff were very unprofessional.
• Administrative staff were unreachable and did not return phone calls.
• The facility was dirty and smelled bad, with some rooms resembling prison cells.
• The building was severely understaffed with too few CNAs to provide adequate care.
• The food was horrible and the kitchen frequently ran out of silverware and cups.
• Many staff were rude and unhelpful, making the care feel impersonal.
• Residents faced neglect, with delayed response to call bells and insufficient one-on-one care.
• The place had dirty conditions and pests were observed (ants, cockroaches).
• The facility seemed more focused on money than on delivering quality care.

Review

Faith Haven Living Center in Jackson, Michigan is best suited for seniors who are focused on rehabilitation and recovery, and for families that want a hands-on therapy team to drive a short- to mid-term stay. The facility earns credibility from strong rehab and wound-care stories, with residents and families repeatedly praising the nursing and therapy staff when their loved ones are actively receiving treatment. For someone who arrives needing therapy to regain function, learn transfers, or regain independence after a hospital stay, Faith Haven can deliver meaningful progress and a dignified, attentive recovery experience, especially when the goal is to get a solid plan in place for discharge.

Those most likely to want alternatives are families prioritizing long-term safety, pristine conditions, and rock-solid administrative communication. Several reviews flag persistent gaps in staffing, inconsistent call-light response, and turnover in management, which can undermine reliability over time. The building is described as aging and sometimes unwelcoming in its odor and cleanliness, with serious concerns raised about responsiveness and incident handling. For residents who need steady daily oversight, predictable leadership, or a consistently spotless environment, other local options may provide greater peace of mind.

The key positives - compassionate frontline staff, genuine patient engagement, and effective therapy - often offset the negatives for short-term rehab. Narratives highlight caregivers who facilitated difficult transfers, helped with wound care, and maintained a respectful, courteous bedside manner, along with therapists who pushed limits and produced tangible improvements. Food is repeatedly noted as a strength, and some families emphasize the accessibility of social workers and discharge-planning support, which can smooth the transition after a rehab stay. When therapy momentum is strong, residents may leave Faith Haven with improved mobility, greater independence, and a clearer path forward.

Yet the main drawbacks are hard to ignore and recur across reviews. Understaffing translates into longer waits for assistance, with several accounts of 90 minutes or more to answer a call light and reports of overworked CNAs. Administrative and leadership communication appears inconsistent, with families struggling to reach social workers or administrators during key moments of transfer planning or daily updates. Conditions can feel aging or cramped, and there are troubling anecdotes about pests, odors, and lapses in basic housekeeping or equipment maintenance. Taken together, these issues create real risk if long-term residency or high-need, around-the-clock support is required.

In weighing the pros and cons, the purpose of care matters most. For a rehab-focused stay, Faith Haven's therapist-driven approach, practical care, and personal warmth from staff can produce meaningful gains and a favorable discharge outcome. The negatives thus become less decisive when the objective is recovery from an acute event or a structured, time-limited program with robust discharge support. For long-term living, the balance tilts toward caution: the combination of inconsistent staffing, administrative friction, and facility-level upkeep concerns can compromise daily safety and quality of life over time. Prospective families should test for current staffing levels, verify a recent state inspection report, and observe a live call-light scenario during a tour.

The practical path forward is clear. If rehab is the priority, pursue Faith Haven with a concrete plan: request to speak with the therapy director, observe a therapy session, and verify discharge-planning processes, including financial assistance navigation. Bring questions about staff-to-resident ratios, call-light response times, and recent housekeeping practices to the table, and insist on clear, written expectations for daily care. For those evaluating long-term care, use Faith Haven as a data point but compare against other facilities that demonstrate consistent admin access, spotless environments, and reliable staffing. The right choice hinges on aligning the facility's strengths with the patient's most critical needs and the family's comfort level with ongoing operational consistency.

This area of Jackson, Michigan offers a variety of amenities that cater to senior living needs. Within a short distance, there are several restaurants to choose from, including Wood Spoon and Olive Garden for dining options. The proximity of pharmacies such as Good Neighbor Pharmacy and Meijer Pharmacy ensures easy access to medications and healthcare products. Additionally, the presence of parks like Cascades Falls provides opportunities for outdoor recreation and relaxation. For medical care, there are reputable physicians and hospitals nearby, including Allegiance Health and Henry Ford Allegiance Family Medicine. Places of worship such as Calvary Apostolic Church and Spring Arbor Free Methodist Church offer spiritual solace for residents. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in Jackson.

Restaurants

• Wooden Spoon (2.4 miles)
• Culver's (3.2 miles)
• Olive Garden (3.2 miles)
• Mancino's of Jackson (3.3 miles)
• Cracker Barrel (3.3 miles)
• Burger King (3.4 miles)
• Taco Bell (3.4 miles)

Pharmacies

• Chemetall (2.6 miles)
• Good Neighbor Pharmacy (3 miles)
• Weatherwax Drug Stores (3.3 miles)
• Weatherwax Pharmacy (3.4 miles)
• Meijer Pharmacy (3.6 miles)
• Walmart Pharmacy (4.2 miles)
• Allegiance Pharmacy (4.2 miles)

Parks

• The Park (2.8 miles)
• Cascades Falls (4.4 miles)

Physicians

• Cardon Stephanie Cardon Sorrow Jackson (2.9 miles)
• Henry Ford Allegiance Family Medicine - Spring Arbor (3.2 miles)
• Allegience Primary Care (3.2 miles)
• SVS Vision Optical Centers (3.5 miles)
• Asthma Allergy Centers (3.5 miles)
• Med Plus West (3.5 miles)
• Schaff Vision Care (3.5 miles)

Cafes

• Biggby Coffee (3.6 miles)
• Biggby Coffee (4.5 miles)
• Panera Bread (4.5 miles)
• Starbucks (4.8 miles)

Hospitals

• Allegiance Family Health- Dr Ferguson (3.6 miles)
• Allegiance Health (3.7 miles)
• Center For Family Health (4.1 miles)
• Allegiance Physical Rehabilitation-Springport Road (4.1 miles)
• Henry Ford Allegiance Wound Care Center (4.2 miles)
• Allegiance Health (4.2 miles)

Places of Worship

• Calvary Apostolic Church (3.7 miles)
• Spring Arbor Free Methodist Church (3.7 miles)
• Parma Baptist Church (3.8 miles)
• Cascades Baptist Church (4.7 miles)

Theaters

• GQT Jackson 10 (4.6 miles)