493 West 32Nd Street, Holland, MI 49423
For more information about senior living options: (844) 490-3973
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She absolutely loved living there. The staff treated her like family. She made many friends. The staff is so loving and compassionate. They took such good care of his father and were mindful of his unique needs. The coordination team expedited the process for her mother to receive care at Resthaven Maple Woods. The family would move back to Holland for assisted living.
They felt the facility should have communicated the rejection instead of letting them guess and wait, citing a lack of professionalism. They were strung along for placement for their dad with dementia, told it would be a matter of days, and then rejected with no reason. They stated there was no Covid planning, under-staffing, sick staff working, and residents were sick with Covid with no mask mandates or quarantining. They indicated the current management has no idea how to do their jobs or plan accordingly, implying the need for new management.The collection of reviews for Resthaven Maple Woods and its related Maplewood cottages presents a broad mosaic of experiences, ranging from deeply positive to notably critical. Taken together, they illustrate a setting that many families hold in high regard for warmth, attentiveness, and genuine affection from staff, while also exposing ongoing frustrations around communication, administrative processes, and pandemic-era safety practices. The stories span years and different locations within the Resthaven family, but they share a common thread: the care of individual residents is often described in moving terms, yet the pathways to getting there - especially around placement decisions and Covid protocols - have left some families feeling ungrounded or dismissed.
Several reviews center on the emotional resonance of living at Resthaven Maple Woods. One account describes a grandmother who lived for a little over a year in the facility, initially in the main section and later in the dementia unit. The family portrays a high level of satisfaction with the resident experience: the grandmother reportedly loved living there, made many friends, and felt that the staff treated her like family. The reviewer notes that the overall experience left such a positive impression that they would recommend the place "in a heartbeat." This sentiment emphasizes a sense of belonging and personal dignity that many families seek when choosing a care environment for a loved one with memory issues.
Complementing that warmth, another positive voice highlights the staff's compassion and attentiveness to a father's unique needs. The reviewer describes the staff as loving and compassionate and specifically acknowledges how well they managed a patient with dementia - an insistence on mindful, individualized care that can be transformative for families navigating complex health needs. In another thread of praise, families recount transitioning a father to Maplewood who benefited from care and consideration - names like Sherry, Danielle, Alicia, and Madolyn are singled out, suggesting that particular staff members left a meaningful, memorable impact. The consistency of these appreciations across multiple testimonials strengthens the impression that Resthaven Maple Woods and Maplewood cottages can deliver high-caliber, person-centered care when staff engagement is strong.
A family from South Florida shares a particularly heartfelt endorsement, expressing that if assisted living were ever required again, they would relocate back to Holland specifically for Resthaven. This review underscores not only satisfaction with care but also a sense of security and trust in the facility as a long-term home, to the extent that geographic relocation would be considered worthwhile for their loved one's welfare. The gratitude is framed as a durable optimism about the staff's care quality and the facility's community atmosphere.
Several reviews emphasize the importance of communication and transparency, especially during extraordinary times like the Covid era. One reviewer commends the staff for their efforts to communicate with family during Covid and for showing concern for both residents and their families. The sense that information flowed and that the staff remained engaged with loved ones during a frightening period is depicted as a crucial element of a positive experience during a challenging time. Another account highlights that, during Covid, the coordination of care began smoothly from the first phone call and that the coordination team expedited the process for a mother to receive care. The review also notes that Covid-19 safety protocols were in place and described as providing a safe environment, with the reviewer feeling confident that if additional care were needed, Resthaven would be the right choice - an endorsement grounded in proactive communication and protective measures.
Yet the collection is not uniformly celebratory. A stark, negative experience centers on the perception that the facility strung a family along regarding a placement for a father with dementia. The reviewer describes being told that placement would occur in a matter of days, only to be flat-out rejected later with no provided reason. This account emphasizes a painful lack of closure and clarity, where the family felt misled and left to guess about the status of a critical decision. The assertion reflects a deeper concern about professionalism and transparency in the facility's administrative processes, especially during sensitive placement discussions that carry significant emotional and logistical weight for families.
Another critical voice argues that the facility failed to plan adequately for Covid, characterizing the environment as understaffed with sick staff continuing to work. The reviewer claims residents tested positive for Covid and were not Mandated to wear masks or to quarantine, accusing upper management of allowing infections to persist and of lacking proper planning and oversight. The tone is one of dismay and sympathy for residents and families affected by what is described as ineffective management and dangerous lapses in safety protocols. This perspective portrays a systemic issue rather than an isolated incident, calling for new leadership and more robust operational planning.
Taken together, these reviews paint Resthaven Maple Woods and Resthaven Maplewood cottages as places capable of delivering deeply meaningful, compassionate care when the stars align - when staff members connect with residents, when families feel acknowledged and involved, and when communication remains clear and timely. They also reveal meaningful tensions around how quickly decisions are communicated, how transparently placement and care transitions are handled, and how consistently Covid-era safeguards are implemented and enforced. For families considering these facilities, the messages suggest a dual reality: extraordinary personal warmth and dedication from many caregivers in some cases, paired with serious concerns about process, transparency, and overarching management in others.
If you weigh these perspectives as a prospective resident or family member, a few practical takeaways emerge. First, the quality of day-to-day interactions with staff can be a defining factor in the experience, and several reviewers highlight staff members who significantly elevated their loved ones' well-being. Asking about specific caregivers, their approaches to memory care, and opportunities to meet with the care coordination team may help establish a sense of reliability before committing. Second, clear, proactive communication - especially around placement timelines and decisions - appears to be a crucial differentiator between positive and negative experiences; requesting explicit timelines, written confirmations, and a point of contact for updates can help reduce uncertainty. Finally, Covid-era safety and ongoing infection control practices may variably shape experiences; families should inquire about current protocols, staffing levels, and how the facility handles outbreaks or heightened risk periods to ensure alignment with their expectations for safety.
Overall, the narratives reflect a community with genuine strengths in empathy and relational care, tempered by criticisms that center on communication lapses and managerial readiness during crises. They offer a nuanced portrait of a facility that can be a source of comfort and community for residents and their families, while also illustrating where improvements in planning, transparency, and crisis preparedness could help unify the experience for all who rely on Resthaven Maple Woods and Maplewood cottages for care.
90 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hallmark Living Holland is an assisted living community located in Holland, MI. Our community offers a wide range of amenities to ensure the comfort and convenience of our residents.
For leisure and relaxation, we provide a beauty salon for pampering, a gaming room for entertainment, a small library for reading, and outdoor space to enjoy nature. Our fitness room and wellness center are designed to promote the physical well-being of our residents.
Our dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by our staff. We also accommodate special dietary restrictions to ensure that all residents' needs are met.
We understand the importance of staying connected in today's digital age, which is why we offer Wi-Fi and high-speed internet access throughout our community. Our computer center allows residents to access technology easily.
Safety and security are paramount at Hallmark Living Holland. We have 24-hour call systems and supervision available, ensuring that assistance is always readily available. Our staff is trained to provide assistance with activities of daily living, such as bathing, dressing, and transfers.
Medication management is provided to ensure that residents receive their medications safely and accurately. We also offer diabetes diets for those who require it.
Transportation arrangement services are available both for non-medical purposes, such as community outings or shopping trips, as well as transportation to doctors' appointments.
At Hallmark Living Holland, we pride ourselves on providing not only necessary care services but also engaging activities for our residents. From fitness programs to planned day trips and resident-run activities, there is always something to keep our residents active and entertained.
Our location in Holland offers easy access to various amenities outside the community. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby,and hospitals all within close proximity,you can be assured that your loved ones have everything they need within reach.
At Hallmark Living Holland, we strive to create a warm and welcoming environment where our residents can receive the support they need while maintaining their independence and enjoying a fulfilling lifestyle.
Hallmark Living Holland is located at 493 West 32Nd Street, Holland, MI 49423 in Ottawa County, Michigan
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