828 East Washington Street, Greenville, MI 48838
For more information about senior living options: (844) 490-3973
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The staff are very friendly. The care team provides top-notch care and goes above and beyond to ensure patients are well taken care of. The activities and therapy departments are amazing. The nurses are wonderful and attentive, providing excellent care. The facility is clean and welcoming. The staff are extremely involved with every resident and advocate for their needs. The facility treats residents like people and family, not just patients. Mission Point of Greenville is a wonderful facility with dedicated, compassionate, and caring staff.
The facility is severely understaffed, leading to neglect and delays in patient care. The nursing manager allegedly told the husband things that weren't true to keep the patient longer and threatened hospice. There were reports of long waits for tube feeding and for call lights to be answered. The food was described as terrible, with calls for hiring a new cook. Residents near the office faced sleep disruption from lights left on and loud, disrespectful behavior at night. A reviewer called the place horrifying and claimed a loved one died there due to incompetence and lack of care. Phones were rarely answered and families were not informed about their loved ones' status. Several reviewers described the administration as rude or unprofessional and noted missing name tags among staff.Across the set of reviews, Mission Point in Greenville (and related Mission Point locations) comes through as a place with starkly mixed experiences. A number of residents, families, and professionals praise the staff for warmth, dedication, and meaningful activities, while others recount serious concerns about staffing, care quality, and communication. The contrast is sharp: some people describe top-notch care, attentive nurses, and engaging therapy, while others report neglect, mismanagement, and distressing end-of-life experiences.
On the positive side, many reviewers commend the friendliness and professionalism of the care teams. Repeatedly, people note that the staff are welcoming, attentive, and genuinely involved in residents' well-being. Therapists and activities staff receive particular praise for the energy and encouragement they bring, helping residents stay engaged and maintain a sense of purpose. Some reviews characterize the facility as clean and well-maintained, with residents feeling valued and treated with dignity. A number of residents and families explicitly state that the caregivers go above and beyond to ensure people are well cared for, and some even describe the environment as "home-like" and supportive, with staff who are patient and kind.
Yet alongside these affirmations there are numerous and specific grievances that cast a shadow over the facility's reputation. Several accounts allege understaffing and inconsistent response to calls for assistance. One reviewer recounts waiting an hour and a half for a bed change after pressing a call light, suggesting delays in basic tasks and attentiveness. Others complain about loud activity at night, which interferes with sleep, and a general sense that night hours can be disruptive for residents in rooms near office areas. Food quality also appears as a frequent gripe, with comments that the meals are poor enough to merit a new cook, and some reviews describe the dining experience as unsatisfactory or unappealing.
A particularly troubling thread runs through many of the negative reviews: claims of coercive or inappropriate behavior by staff leadership. Several accounts allege that a nursing manager attempted to keep a patient in the facility by insisting on hospice enrollment, making statements to family members that reviewers felt were untrue or misleading. There are mentions of threats involving hospice as a tool for control, and questions raised about the accuracy and ethics of those interactions. Related complaints touch on communication breakdowns or perceived insensitivity in how families are informed about a loved one's status or discharge options.
End-of-life experiences and communication with families feature prominently in the more severe reviews. One reviewer describes a mother's death at the facility, asserting neglect, failure to nourish or hydrate adequately, and a lack of fluids toward the end of life. Accusations of being unable to see the dying relative, denied window visits, and a delayed notification of death are heavy claims that recur in several accounts. Other families recount similar distress, including frustration with not being able to reach the facility or obtain timely updates, and a sense that their loved ones did not receive the level of care and attention they deserved during critical moments.
There are also deeply emotional stories that center on perceived neglect and the impact on families. A reviewer recounts a father's decline and death, describing avoidable complications and a lack of timely intervention. There are mentions of infection management failures (including a staph/MRSA infection and COVID co-occurring), alleged delays in culture testing, and a smell and condition of rooms that families found alarming. In some instances, these experiences culminated in transfers to other facilities for the level of care families believed was needed, leaving relatives feeling relieved to have their loved ones moved to a facility they trusted more.
Despite the heavy concerns, there are voices of strong advocacy and gratitude that highlight the facility's potential when operations are running smoothly. Some reviewers and professionals - such as hospice liaisons and long-time collaborators - describe Mission Point as a place where dedicated staff band together to advocate for residents' needs. They point to compassionate caregiving, hands-on support, and patient-centered practices that can and do make a real difference in residents' lives. A number of residents who stay longer or who experience positive shifts describe feeling respected, connected to family, and supported by a culture that values dignity and personal interaction.
Overall, the impressions reflect a facility with real strengths in staff engagement, therapy, and a compassionate ethos, yet with serious, recurring concerns about staffing levels, responsiveness, food quality, and end-of-life communication. The mix of glowing praise and grave accusations suggests a landscape where individual experiences can vary dramatically, sometimes within the same building or across different units. For families considering Mission Point, the accounts underscore the importance of direct tours, conversations with multiple staff members, transparency about policy and care plans, and careful attention to how nursing leadership and shift dynamics might affect day-to-day care. It is clear that the facility's outcomes depend heavily on staffing, communication, and the consistency of compassionate, timely care.
94 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Metron Of Greenville in Greenville, MI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services to its residents. The community prioritizes the well-being and happiness of its residents, providing them with a variety of opportunities for socialization, relaxation, and personal growth.
Residents at Metron Of Greenville can enjoy the convenience of having on-site beauty salon services, ensuring that they always look their best. With cable or satellite TV available in each room, residents can stay entertained and connected to the outside world. Community operated transportation is provided for residents who need assistance getting around town.
The community features a computer center where residents can access technology and stay connected with loved ones. Meals are served in a spacious dining room with restaurant-style dining options and special dietary restrictions can be accommodated. Housekeeping services ensure that residents' living spaces are always clean and tidy.
Metron Of Greenville also boasts an array of recreational amenities including a fitness room, gaming room, small library, and outdoor space for relaxation and leisure activities. Residents can participate in scheduled daily activities as well as resident-run activities, ensuring there is always something engaging happening within the community.
Wellness is prioritized at Metron Of Greenville, with a wellness center available for residents to tend to their physical health needs. Wi-Fi/high-speed internet allows for easy communication and entertainment purposes.
In terms of care services, Metron Of Greenville provides 24-hour call system support to ensure that help is always readily available if needed. Trained staff members offer assistance with activities of daily living such as bathing, dressing, transfers etc., while medication management ensures that residents receive their prescribed medications on time.
The community takes into consideration special dietary restrictions when it comes to meal preparation and service. A mental wellness program is also offered to support the emotional well-being of residents.
Metron Of Greenville takes pride in its close proximity to nearby parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. This ensures that residents can easily access the services and amenities they need beyond the community.
Overall, Metron Of Greenville provides a comfortable and supportive environment for residents to thrive in their golden years. From the variety of amenities to the wide range of care services offered, this assisted living community strives to meet the unique needs and preferences of each individual resident.
Metron Of Greenville is located at 828 East Washington Street, Greenville, MI 48838 in Montcalm County, Michigan
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