Valley View Care Center

Pros

• The staff at Valley View Care Center are well-meaning and do well when family members request services.
• The nurses, physical therapists, and caregivers at Valley View Care Center took great care of the patient and showed love and tender care.
• The staff at Sanctuary were caring and helpful, meeting the patient's needs, and the facility was clean and tastefully decorated.
• St. Mary's Living Center had friendly and helpful staff, a clean facility, and was tastefully decorated.
• Despite being an average facility, my grandma liked the staff at the facility and had few complaints about the food.
• The staff at Saint Mary's Living Center were great for the most part, with certain nurses being exceptional caregivers.

Cons

• The food is horrible and served cold, leading many patients to send it back.
• Patients have fallen multiple times without family members being notified or taken to the hospital.
• A loved one ended up with a broken bone and didn't see a doctor until 7 days later, when it was too late to do anything.
• New scripts or instructions from the doctor are not given or followed.
• Patients have to beg to see a doctor when in pain, leading to delayed treatment for serious conditions.
• Overmedication of patients occurred.
• Feeding tube was not properly secured, leading to complications.
• Infection took a long time to heal due to improper care.
• Dressing changes were neglected, leading to worsening infections.
• Staff ignored patient requests for assistance and did not respond promptly.
• Facility was dirty and lacked cleanliness standards.
• Staff seemed apathetic and uncaring towards patients' needs.
• Events and activities were poorly organized and lacked effort from staff members.
• Certain nurses and workers ignored patients and did not provide adequate care.

Review

Valley View Care Center is a facility that has garnered mixed reviews from families who have had loved ones stay there. While some praise the well-meaning staff, others feel that the employees may be overworked and stretched thin. One reviewer noted that the staff does well when family members request specific services for their loved ones. However, another reviewer expressed dissatisfaction with the quality of care provided to their family member. According to them, the food was horrible and often served cold, patients fell without calls being made to family members, and medical needs were not properly addressed.

The facility itself seems to have both positive and negative aspects. On one hand, it has attractive amenities such as a beautiful exercise room and courtyards. The cleanliness of the facility was also commended by one reviewer who mentioned not detecting any urine odor during their visit. However, the pricing at Valley View Care Center was a concern for one family member who found it very expensive at $11,000 a month. Additionally, they mentioned that once their dad transitioned into the nursing area, he would have to share a room which would not be ideal for him.

Another care center mentioned in the reviews is Sanctuary. One individual had an extended stay there following back surgeries but had a negative experience overall. They were denied physical therapy because they were unable to meet certain expectations set by the therapist. As a result, muscle atrophy occurred in their legs. This reviewer also recounted instances of rough treatment from a nurse and overmedication issues that required intervention from their sister.

In contrast, St. Mary's Living Center received more positive feedback from reviewers who appreciated the caring and helpful staff members they encountered during their time there. Although one individual had concerns about the food provided, they felt supported in choosing alternatives without feeling judged or pressured. The nursing staff at St. Mary's was particularly praised for exceptional care.

These reviews highlight some important considerations when selecting a care center for a loved one. It is crucial to thoroughly evaluate the facility's staff-to-patient ratio, responsiveness to medical needs, and overall cleanliness. Additionally, it is important to assess the compatibility of the facility with specific care requirements and personal preferences.

Pharmacies

• Walgreens (0.4 miles)
• Meijer Pharmacy (1.3 miles)
• Walgreens (2.9 miles)
• Walgreens (3.3 miles)
• Meijer Pharmacy (3.4 miles)
• Walgreens (3.4 miles)
• Family Fare Supermarkets (4 miles)

Restaurants

• Chipotle Mexican Grill (0.4 miles)
• Logan's Roadhouse (0.5 miles)
• Olive Garden (0.7 miles)
• McDonald's (1.1 miles)
• Culver's (1.1 miles)
• Wendy's (1.5 miles)
• Mill Creek Tavern (1.5 miles)

Physicians

• Advantage Health (0.8 miles)
• 4D Moments (0.9 miles)
• Alpine Oral Surgery (1.1 miles)
• Walker Surgical Center (1.5 miles)
• Metro Health Comstock Park (1.8 miles)
• Presley David J DO PC (3.7 miles)
• Lake Michigan Dental (4.1 miles)

Cafes

• Starbucks (1.5 miles)
• Biggby Coffee (4 miles)
• The Intersection (4.7 miles)
• Rowster New American Coffee (5.4 miles)
• Kitchen 67 (5.7 miles)

Parks

• Riverside Park (2.2 miles)
• Belknap Park (3.5 miles)
• Huff Park (3.7 miles)
• Wahlfield Park (4.3 miles)
• Provin Trails Park (4.9 miles)

Places of Worship

• Grace Fellowship (3.7 miles)
• Temple Emanuel (5.6 miles)

Hospitals

• Lemmen-Holton Cancer Pavilion (4.2 miles)
• Helen Devos Children Emergency Room (4.2 miles)
• Richard J. Lacks Sr. Cancer Center (5 miles)
• Trinity Health Birth Center - Grand Rapids Hospital (5 miles)
• St Marys Hospital (5 miles)
• Spectrum Health (6 miles)

Theaters

• Studio Park (4.7 miles)
• Celebration Cinema Stu (4.7 miles)
• Celebration Cinema Grand Rapids North & IMAX (5.4 miles)

Transportation

• Amtrak - Grand Rapids Vernon J. Ehlers Station (5 miles)