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3.8 from 46 reviews
5 stars
28
4 stars
4
3 stars
1
2 stars
3
1 stars
10
Overall Review of Medilodge Of Gaylord
differentiator3 reviews mention this
Therapy progress is frequently praised
Residents and families describe meaningful rehab progress with skilled therapy support.
Several reviewers focus on therapy and rehab results, including praise for the therapy departmentâs skill and compassion. A few families also describe improvements in mobility and getting set up quickly with physical and speech therapy after admission. One reviewer who is a retired nurse adds that the respiratory staff was knowledgeable during trach-related care.
common14 reviews mention this
Staff kindness and attentiveness
Many reviews highlight staff members who are courteous, kind, and responsive.
Across multiple reviews, families and visitors describe staff who greet residents and visitors warmly and provide help that makes a difficult transition feel more manageable. Several comments connect staff attitude with safety and comfort, including being able to âsleep at nightâ knowing a loved one is cared for. Even reviewers who are critical elsewhere often emphasize the importance of advocating for care, while more positive accounts stress that the staff treat residents with respect and like family.
common4 reviews mention this
Facility cleanliness comes up often
Reviews describe a generally clean facility, with some complaints about room cleanliness.
A number of reviewers say the building is clean and well kept, and one visitor also mentions the cafeteria as being decorated nicely. Other reviews describe rooms as dirty and say personal items get lost, which is a direct contrast to the cleanliness praise. There are also complaints that resident rooms do not match what is shown.
caveat5 reviews mention this
Care gaps and staffing concerns
Some residents describe delays in basic help and staffing levels that require extra advocacy.
Alongside positive care stories, several reviewers raise concerns about basic care needs not being met consistently, including bathing and delayed response when help is requested. Multiple comments also describe staffing shortfalls, including a claim that residents wait for hours at night for assistance. Other negative reviews frame the issue as a broader lack of follow-through, including residents left to handle needs without help.
caveat2 reviews mention this
Billing disputes create frustration
A few reviewers report problems with billing information and documentation.
Some families say billing communication was handled in a way they found misleading, including difficulty getting a detailed bill after asking for it. Another reviewer describes missing or inaccessible discharge planning information after a hospital stay, which they felt affected recovery and experience with care coordination.
common2 reviews mention this
Activities feel lively and social
Residents and families mention engaging activities and a strong activity presence.
Reviewers describe the activity director positively and say residents appeared to be enjoying the activities. One comment also references a specific community event involving staff and residents participating together, reinforcing the social side of the daily experience.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
106 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Places of Worship
Gaylord Family Fellowship (0.2 miles)
Saint Mary's (0.3 miles)
Roman Catholic Diocese Gaylord (0.3 miles)
Friendship Church A Christian Reformed Ministry (0.5 miles)
Crosspoint Church (0.5 miles)
Life Church (0.8 miles)
First Congregational Church (0.8 miles)
Hospitals
Otsego Memorial Hospital - Outpatient Services (0.3 miles)
Otsego Memorial Hospital (0.3 miles)
OMH Family Practice (0.3 miles)
Denali Healthcare (0.8 miles)
Veterans Administration Clinic (1.3 miles)
United States Government Regional Office Located At 477 Michigan In Detroit (1.3 miles)
Dialysis Services of Gaylord (2.4 miles)
Physicians
Alpine Family Medicine (0.3 miles)
Advanced Compli (0.4 miles)
Family First Medicine (0.5 miles)
Kristine E Bobish DO - Alpine Cardiology (0.7 miles)
Advantage Audiology & Hearing Center (0.7 miles)
Miracle-Ear Hearing Aid Center (0.7 miles)
Gaylord Eye Care Center (0.8 miles)
Parks
Otsego County Fairgrounds (0.3 miles)
Otsego County Alternative Landscaping Site & Conservation Forest (0.8 miles)
Medilodge Of Gaylord on seniors.fyi includes 7 photos including images showing interior, windows, dining, artwork, decor, rehabilitation, exercise equipment, therapy room, and more.
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Exercise Equipment, Rehabilitation, Physical Therapy, Staircase, and Therapy Room
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