Families describe trouble reaching staff by phone at times.
Several reviewers say it was difficult to reach the staff for updates, questions, or follow-ups. Complaints include phones not being answered after hours, calls being dropped, and receiving no return call even after promises to call back. Some families also describe staff responding with vague information or not knowing key details about a loved one’s status. Overall, residents may be getting care, but families report inconsistent communication when they call for help.
common5 reviews mention this
Food quality is mixed in reviews
Dining gets both praise and strong complaints from reviewers.
Some reviewers describe food as exceptional or better than expected, while others report meals that were inedible or smelled off. A few comments also suggest portions or variety could be improved, with one resident describing it as disappointing overall. Reviews mention the food experience varies by time or unit, rather than being consistently the same. The community does offer restaurant-style dining and supports diet needs and special dietary restrictions.
caveat5 reviews mention this
Cleanliness concerns come up repeatedly
Multiple reviews raise concerns about cleanliness and room condition.
Some reviewers say the facility felt dirty, including nursing areas and rooms. Others describe specific cleanliness problems such as dirty bed linens at arrival, filthy rooms, and strong unpleasant odors. A few negative reviews also connect cleanliness to broader care breakdowns like delayed responses to needs. While many positive comments describe a clean and safe environment, the negative cleanliness reports are frequent enough to be a concern for families.
common26 reviews mention this
Caring, engaged staff is a highlight
Many reviewers say staff are caring, helpful, and attentive.
Across the reviews, residents and families frequently describe staff as kind, caring, and invested in residents’ well-being. Positive accounts mention being greeted warmly, engaging with residents during visits, and nurses or aides being responsive when help is needed. Some reviewers also highlight professionalism and attention to hygiene and general comfort. Even with criticisms elsewhere, multiple comments consistently frame daily interactions with staff as a strength.
differentiator2 reviews mention this
Skilled nursing and rehab are expected
Reviews connect the stay to rehab and skilled nursing needs.
A few reviewers specifically talk about respite or rehabilitation needs and describe the outcome as positive, including help getting back to baseline or improving enough to return home. This lines up with the facility’s skilled nursing focus and in-house supports like assistance with daily activities, medication management, and meal preparation. Where negative reviews appear, they often reflect concerns about timing and medication or hygiene follow-through during clinical care. Overall, the care model is clearly centered on skilled nursing and therapy-type stays, and reviewers judge those experiences strongly.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
105 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Mbs International (22 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Tim Hortons (0.3 miles)
Kernel Benny’s Popcorn (0.4 miles)
Frankenmuth Kaffee Haus (0.5 miles)
Zehnder's Snowfest (0.7 miles)
Starbucks (6.3 miles)
Christmas Cafe (8.4 miles)
Restaurants
The Old Christmas Station Restaurant (0.3 miles)
McDonald's (0.4 miles)
Burger King (0.4 miles)
Frankenmuth Brewery (0.5 miles)
Prost Wine Bar & Charcuterie (0.6 miles)
T Dub's (0.6 miles)
Tiffany's Food and Spirits (0.6 miles)
Pharmacies
CVS Pharmacy (0.3 miles)
Rite Aid (0.3 miles)
Kroger Pharmacy (0.4 miles)
The Pursuit (1.4 miles)
Birch Run Drugs (6.3 miles)
Rite Aid (7.1 miles)
Rite Aid (8.4 miles)
Physicians
Dr Greenwell's Office (0.4 miles)
Beasecker Scott E MD (0.4 miles)
Andersen Eye Associates (0.4 miles)
St Mary's of Michigan (0.6 miles)
John S Georgakopoulos DO (0.7 miles)
Frankenmuth Family Care (0.7 miles)
Orchid Unique Orthopedics Solu (5.6 miles)
Places of Worship
Frankenmuth United Methodist Church (0.4 miles)
St Lorenz Lutheran Church (0.8 miles)
Blessed Trinity Catholic Church (1 miles)
Bethel Chapel Assembly of God (7.6 miles)
New Hope Alive (7.7 miles)
Grace Lutheran Church (7.9 miles)
Wels (8 miles)
Hospitals
Covenant Healthcare (0.7 miles)
Saginaw County Other Public Health Clinics (0.7 miles)
Parks
Heritage Park (0.7 miles)
Bavarian Inn Lodge Family Fun Center (0.7 miles)
Reese Community Park (8.9 miles)
Theaters
Vassar Theatre (8.4 miles)
Transportation
Garth (8.9 miles)
Huron & Eastern Saginaw Valley Railroad (9.4 miles)
Medilodge Of Frankenmuth on seniors.fyi includes 5 photos including images showing interior, dining, exercise equipment, landscaping, brick exterior, outdoor, healthcare, place settings, and more.
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Landscaping, Building, Outdoor, Entrance, Awning, and Brick Exterior
Exercise Equipment, Gym, Rehabilitation, and Fitness Room
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