Heartland Health Care Center-Briarwood

Pros

• The staff at Briarwood is consistently praised for their amazing care and support, creating a positive environment for patients.
• Patients have noted significant improvements in their health and well-being after receiving care at Briarwood, with many expressing gratitude for the therapies provided.
• Individuals appreciate the accommodating nature of the staff and the cleanliness of the facility, contributing to an overall pleasant experience.
• Many reviewers commend specific staff members, such as CNA Cassie, for their compassion and dedication to patient care.
• Patients enjoyed a variety of activities offered at Briarwood, such as physical therapy and social events like BINGO, enhancing their recovery process.

Cons

• The facility displayed terrible follow-through, with inconsistent information provided by staff members.
• The patient's CPAP was not applied at night, and the food served was unappetizing.
• There were significant delays in addressing patient requests, with call lights taking too long to be answered.
• A patient's dietary needs for congestive heart failure were ignored, leading to rapid weight gain and lack of bowel movement for nine days.
• Three bedsores went untreated, and staff failed to notice signs of skin breakdown despite the patient's inability to reposition herself.
• Concerns raised by family members about neglect were dismissed without appropriate action taken.

Review

The reviews for Heartland Health Care Center-Briarwood present a dichotomy of experiences, illustrating the complexity of patient care within rehabilitation facilities. Many individuals express profound gratitude for the staff and their dedication to patient recovery, while others convey dissatisfaction regarding the level of care provided. This diverse feedback highlights both commendable attributes and significant shortcomings that potential patients and their families may want to consider when evaluating this facility.

A number of reviewers enthusiastically praised the professionalism and compassion exhibited by the staff at Briarwood. One individual noted that her mother experienced significant improvement during her stay, engaging in physical therapy, games like Bingo, and various activities each day. The reviewer emphasized how impressed she was with the care received compared to other facilities in Ann Arbor and Clinton Township. Such sentiments were echoed by another reviewer who expressed satisfaction with both her husband’s care and specifically highlighted the exceptional service provided by a CNA named Cassie. The warmth and friendliness of the front office staff also drew commendation from those who felt supported throughout their journey.

Additionally, several accounts emphasize positive interactions with therapists who reportedly worked diligently to help patients meet their rehabilitation goals. A review shared insights from a patient recovering after a total hip replacement who set an ambitious target — walking unaided out of Briarwood within a month of admission. This individual credited the facility's physical and occupational therapists not just for their expertise but also for fostering an encouraging environment despite initial challenges during recovery.

However, contrasting these favorable assessments are serious complaints about neglectful practices adversely affecting patients’ well-being. A particularly troubling review recounted issues involving inadequate attention to dietary restrictions critical for a patient diagnosed with congestive heart failure, resulting in distressing weight gain and complications such as constipation over an extended period without appropriate intervention. Furthermore, reports of untreated bedsores compounded concerns about overall patient safety and staff awareness regarding conditions that necessitated urgent care.

Another unhappy experience stemmed from ineffective communication among staff members leading to confusion about treatment plans. One family reported that they encountered inconsistencies in responses when seeking clarification on their loved one’s condition, creating feelings of frustration amid anxiety over quality care being delivered. Despite raising multiple complaints regarding lackluster service — including unsatisfactory meal quality — they felt their concerns were largely ignored.

Overall, while many patients recognized Heartland Health Care Center-Briarwood as a place where enthusiastic support fosters recovery through dedicated personnel committed to improving lives, others painted a starkly different picture highlighting lapses in attention that can lead to dangerous situations for vulnerable individuals inside its walls. It is essential for prospective patients or family members considering Briarwood as an option to weigh these varied testimonials carefully. Balancing understanding both perspectives can be crucial towards making informed decisions around investing trust in healthcare settings that play pivotal roles during times of convalescence following illness or injury.

Pharmacies

• Kroger Pharmacy (0.5 miles)
• Rite Aid (0.6 miles)
• VG'S Grocery (1.6 miles)
• Rite Aid (1.9 miles)
• Thrifty Drugs (2.7 miles)
• North Saginaw Pharmacy (2.9 miles)
• Rite Aid (3.1 miles)

Restaurants

• Banana Boat Ice Cream (0.6 miles)
• Starlite Coney Island (0.7 miles)
• McDonald's (1.3 miles)
• Applebee's (1.6 miles)
• Starlite Diner 2 (1.6 miles)
• McDonald's (2.4 miles)
• Taco Bell (2.4 miles)

Physicians

• Richfield Family Medicine (0.7 miles)
• Dort Medical Group (0.8 miles)
• Douglas M. Iddings, DO (2 miles)
• Genesee Cancer & Blood Disease Treatment Center PC (2.1 miles)
• Elite Obgyn (2.4 miles)
• Khaled M Shukairy (2.6 miles)
• Igp After Hours East (2.7 miles)

Parks

• For-Mar Nature Preserve & Arboretum (1.1 miles)
• Stepping Stone Falls (1.6 miles)
• Riverbank Park (3.1 miles)
• Carousel (3.5 miles)
• Crossroads Village & Huckleberry Railroad (3.6 miles)

Cafes

• Starbucks (1.6 miles)
• Cafe Rhema (3.3 miles)
• Biggby Coffee (3.5 miles)
• Tim Hortons (5.3 miles)
• Biggby Coffee (6.2 miles)

Transportation

• Amtrak (2 miles)

Places of Worship

• Blessed Sacrament Catholic Church (3.6 miles)
• St John Vianney Church (4.5 miles)
• House of Prayer Missionary Baptist Church (5.1 miles)
• Holy Redeemer Church (5.2 miles)

Hospitals

• Dunahoo Erin Hope Network Insight Recovery Center Flint (3.6 miles)
• Da Vita (3.7 miles)
• Dr Ron Coriasso DO (4.9 miles)
• Select Specialty Hospital (5.2 miles)
• Reliant Renal Care (5.6 miles)