3161 Hilton Road, Ferndale, MI 48220
For more information about senior living options: (866) 208-4318
Overall Review of Oakridge Manor Nursing & Rehab Center
Pros
The staff are very friendly and treat residents excellently. - The staff at Oakridge Manor were excellent, and the reviewer would highly recommend it for 24/7 nursing care.
- The facility is described as wonderful with no complaints, and the staff are attentive to residents’ needs.
- The Hilton Convalescent Home is a nice, semi-small, homey facility in a safe, quiet neighborhood.
- The staff and management are professional and treat residents like family.
- Oakridge Manor’s staff were very accommodating, honest about everything, and knew everyone’s name.
- The facility offers residents a variety of services, entertainment, refreshments, and recreational activities.
- Residents appeared to be happy and engaged with one another.
Cons
The nursing home is a disgrace.- It is a horrible place.
- The facility is run down and subpar.
- The staff are unprofessional and careless.
- It would receive zero stars if possible.
- The mother developed bed sores that became septic and led to her death.
- Residents were left sitting in urine-soaked clothes for hours.
- Infections were allowed to get out of control.
Review
Oakridge Manor Nursing & Rehab Center in Ferndale is best suited for families seeking a smaller, more home-like setting where staff attentiveness is the primary value proposition, and where the resident’s needs are modest rather than highly medical or rehab-intensive. The facility tends to work best for seniors who can tolerate an older building and a basic level of daily care, provided there is persistent family oversight and a readiness to intervene when concerns arise. It is not a good fit for residents with serious wound care needs, complex medical management, or pronounced functional decline, where reliability, timely follow-through, and sophisticated rehabilitation services are non negotiable.
Those considering alternatives should note that the most consistent warning across reviews is the risk of gaps in care. Residents with significant medical fragility, infection management, or nutritional needs may be better served elsewhere. Families who prize transparent communication, proactive follow-up, and a well-staffed environment will likely find Oakridge’s inconsistencies unacceptable. Cognitive or behavioral challenges, or cases requiring frequent nurse-led adjustments to medications and therapies, are particularly mismatched with what the community has shown in multiple accounts.
On the upside, several reviews point to a handful of redeeming traits. A portion of the staff has been described as friendly and accommodating, and there are voices praising a clean, non-fancy, homey atmosphere where residents are treated with courtesy. For families prioritizing personal attention in a modest setting over modern amenities, these positives can feel meaningful. The smaller scale can translate into more familiar routines and easier access to staff, even if consistency remains imperfect.
Yet the main cons are hard to overlook. Recurrent reports describe delayed or incomplete communications with families, lost or hard-to-reach contact information, and a pattern of under‑staffing that leaves care tasks and monitoring lagging. Wound care and hydration concerns appear in several accounts, with grave implications for residents who already require careful nursing oversight. The building itself is repeatedly characterized as dated and rundown, with privacy limitations that can feel intrusive for residents and families seeking a more comfortable, dignified environment. Inconsistent nursing attitudes and questions about professional standards further complicate the decision.
For families weighing Oakridge, the prudent approach is to test drive the decision with a concrete plan. Schedule a detailed tour focused on staffing patterns, ask to see current care plans and wound-care protocols, and request to speak with charge nurses about day-to-day routines. Ask for transparent metrics: nurse-to-patient ratios during shifts, how issues are escalated, and what steps exist to prevent lapses in hygiene and nutrition. Bring in a geriatric care consultant or advocate if possible, and compare with nearby facilities known for stronger clinical oversight and more consistent rehab services. Have a backup option ready in case a trial period reveals the gaps highlighted in multiple reviews.
In sum, Oakridge Manor presents a mixed picture: a modest, intimate environment with some caring staff and clean spaces, but a pattern of inconsistencies in care delivery, communication, and medical management that can endanger residents with higher needs. For a senior whose requirements are light-to-moderate, and whose family can stay actively involved, it can function as a workable choice. For anyone whose loved one requires reliable medical attention, predictable rehabilitation, or advanced wound and nutritional management, this community should be supplemented by stronger alternatives and a clear contingency plan. The decision should hinge on the resident’s specific medical needs and the family’s capacity to monitor and advocate daily.
64 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Detroit Metropolitan-Wayne County (21 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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