The Bay At Woodward Health & Rehabilitation Center

9146 Woodward Avenue, Detroit, MI 48202

For more information about senior living options: (844) 490-3973

3.5 from 37 reviews
5 stars
19
4 stars
5
3 stars
1
2 stars
0
1 stars
12

Skilled Nursing Facility

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    Overall Review of The Bay At Woodward Health & Rehabilitation Center

    Pros

    • pro The staff is friendly and welcoming.
    • pro Some staff members were nice and honest.
    • pro The residents looked very happy to be there.
    • pro The building activity staff were interactive with the residents.
    • pro The facility is nice and clean.
    • pro Mission Point has done good things to this place in the last two years.

    Cons

    • pro The facility is described as a joke due to miscommunication among staff, with conflicting information.
    • pro Despite renovations, the facility is reportedly plagued by mice, including a mouse found in a resident's room.
    • pro The hallways are said to smell, and the food is not good, with a criticized menu.
    • pro Laundry mix-ups have resulted in a resident wearing someone else's clothes.
    • pro The bathrooms are gross, with four people sharing one bathroom between two rooms.
    • pro The air conditioning went out during the stay.
    • pro Nurses are reportedly unhelpful or unresponsive, with one nurse saying she had nothing to do with the issues and a family member having to intervene.
    • pro The reception is unreliable and often does not answer the phone.
    • pro The DON and management are described as unprofessional and the facility as a whole is said to be in need of shutdown.
    • pro There are reports of delays or failures to administer medications on time due to staffing shortages.
    • pro The facility is described as dirty and poorly maintained.

    Review

    Mission Point Woodward presents a stark split between what families hoped to find and what many residents and their loved ones actually experience. On one end, the facility is praised for its renovations, a nicer look, and some genuinely caring staff. On the other, a chorus of devastating safety and service failures runs through many accounts: miscommunication between staff, maintenance lapses, cleanliness and odor problems, and seriously uneven caregiving that leaves families feeling ignored or overwhelmed. Taken together, the reviews paint a picture of a place that can be a hopeful rehab environment for some, but an alarmingly inconsistent and sometimes unsafe one for others.

    A persistent thread across multiple accounts is the concern about safety and cleanliness, even in the context of a recently updated facility. Several reviewers describe mice in rooms, smelly hallways, dirty lobby areas, and bathrooms that are shared between two rooms for four people. The emphasis is not just on aesthetics but on basic sanitation and resident safety, with some families worrying about infestations and overall maintenance. Comments about carpeted and dirty lobbies, rooms that feel outdated, and a sense that cleanliness is not consistently upheld appear repeatedly, underscoring a fear that a rehab setting should be a clean, safe place for healing rather than a source of new concerns.

    Food, water, and basic supplies also surface as points of contention. Critics report subpar or inconsistent meals and distressing notes about the quality of nourishment. There are mentions of cups being recycled without lids, long waits for ice water, and a general sense that basic, timely access to food and drink is not reliably available. In one case a patient went days without a shower, and staff reportedly said they had "nothing to do with that," prompting deep frustration and feelings of neglect. There are also complaints about laundry mix-ups - clothes from other residents ending up in a patient's wardrobe - and about the absence of essential items like a functioning remote control, which supposedly took days to be replaced.

    Staffing and patient care emerge as the most emotionally charged topics. Several reviews describe miscommunication between staff members, with conflicting guidance and unclear instructions for families. Some caregivers are praised for their kindness and honesty, while others are critiqued for being rude, snappy, or unprofessional. Serious concerns are raised about the DON and management, described by some as unprofessional, loud, or indifferent to residents' needs. There are reports of stalled or delayed medical attention, with medicines not given on time, dystonia episodes triggered by late dosing, and some nurses reportedly leaving floors unattended to fetch batteries or other supplies. These experiences contribute to a perception that the facility is chronically understaffed or inconsistently staffed, where a few good nurses are overwhelmed by systemic gaps.

    Operational issues compound the care concerns. Reviewers frequently complain about never being able to reach anyone by phone, especially at the front desk, with promises of callbacks not fulfilled. The We Care hotline is cited as unresponsive, and several families describe ongoing attempts to secure a transfer to another facility without timely results. There are also complaints about the inability to access the building properly in some situations, and about overall responsiveness to urgent requests. Together, these administrative and communication failures create a sense that families must continually advocate for even the most basic needs, rather than rely on the facility to coordinate care smoothly.

    In stark contrast to these negative experiences, other reviews offer a different perspective: renovations are completed, and many staff members are described as friendly, welcoming, and attentive. Several accounts highlight a bright, improved environment, with residents and families noting cleaner, nicer rooms, better privacy features in semi-private accommodations, and a generally nicer atmosphere than before. Activities staff are praised for interaction with residents, and some reviewers describe positive experiences with therapy teams, noting professionalism and supportive care. A few reviews even express genuine satisfaction with the remodeling and with certain staff members who provide reliable, compassionate care.

    Taken together, the collection presents a facility with significant variability in experience. For some families, Mission Point Woodward represents a hopeful, well-managed rehab option - especially where renovations, friendly staff, and engaged activity personnel are present. For many others, however, the experience is marred by basic safety concerns, cleanliness failures, inconsistent caregiving, and frustrating communication and administrative gaps. The divergence between these experiences appears to hinge on factors like which staff members are on duty, how well the facility is managing renovations and operations, and how effectively leadership enforces standards of care and accountability.

    If you are considering Mission Point Woodward for a loved one, be prepared for a wide range of possible experiences. It may offer a more pleasant, well-run environment on some days, particularly with supportive therapy teams and a refreshed facility. On other days, families report urgent needs going unmet, slow responses to complaints, and a sense that more attention to hygiene, safety, and reliable communication is needed. Prospective families might want to demand transparent information about staffing levels, infection control practices, and the process for handling urgent transfers or complaints, and to seek out current patient and family experiences to gauge whether the facility's current management and frontline teams align with their expectations for care and accountability.

    Features

    Housing

    • 110 resident community capacity 110 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Detroit Metropolitan-Wayne County (18 miles away) Detroit Metropolitan-Wayne County (18 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Bay At Woodward Health & Rehabilitation Center in Detroit, MI is a vibrant assisted living community offering a variety of amenities and care services to enhance the lives of its residents. With a focus on providing a comfortable and engaging environment, this community ensures that seniors have access to everything they need to feel at home.

    Within the facility, residents can take advantage of numerous amenities such as a beauty salon for pampering sessions, cable or satellite TV for entertainment, and a fully furnished living space for convenience. The computer center and Wi-Fi/high-speed internet enable residents to stay connected and engaged with loved ones or pursue personal interests online. The gaming room offers opportunities for friendly competition and socializing, while the small library caters to those looking for quiet reading or research time.

    The dining experience at The Bay At Woodward is exceptional, with restaurant-style meals served in a comfortable dining room setting. Special dietary restrictions are accommodated to ensure each resident's nutritional needs are met. Additionally, meal preparation and service are provided along with assistance with diabetes diets if required.

    To promote an active lifestyle, the community offers various activities and fitness programs tailored to individual preferences. These may include planned day trips, scheduled daily activities, and resident-run initiatives that encourage socialization and engagement among peers.

    Residents also benefit from the convenience of nearby amenities in the surrounding area. With several cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals located within close proximity, residents have easy access to essential services and recreational opportunities.

    Care services at The Bay At Woodward include 24-hour call systems for immediate assistance when needed. Trained staff provide supervision round-the-clock and are available to assist residents with activities of daily living such as bathing, dressing, transfers, medication management as well as following special dietary restrictions. Mental wellness programs further support residents' emotional well-being.

    Transportation is arranged by the community both for non-medical purposes like shopping trips or visits to nearby attractions and for medical appointments, ensuring convenience and peace of mind.

    The Bay At Woodward is not just a place to live but a community that fosters independence, engagement, and support for its residents. With its comprehensive amenities and care services, it provides a comfortable and enriching environment where seniors can thrive.

    Nearby Places of Interest

    Hospitals

    • Henry Ford Hospital (1.1 miles)
    • Henry Ford Health System (1.1 miles)
    • Hfhs - Main - F4 (1.2 miles)
    • Park Geriatric Village (1.7 miles)
    • Barbara Ann Karmanos Cancer Institute (2.5 miles)
    • Hudson-Webber Cancer Research (2.5 miles)
    • Detroit Receiving Hospital (2.5 miles)

    Restaurants

    • Z's Villa (1.3 miles)
    • Yemen Cafe (1.5 miles)
    • Woodbridge Pub (2 miles)
    • Fowling Warehouse (2 miles)
    • McDonald's (2.4 miles)
    • Subway (2.5 miles)
    • McDonald's (2.8 miles)

    Pharmacies

    • CVS Pharmacy (1.4 miles)
    • CVS Pharmacy (2.1 miles)
    • Rite Aid (2.2 miles)
    • CVS Pharmacy (3.9 miles)
    • CVS Pharmacy (4.4 miles)
    • CVS Pharmacy (4.5 miles)
    • Walgreens (4.6 miles)

    Physicians

    • University Health Center (2.5 miles)
    • Childrens Hospital Of Michigan Specialty Center - Detroit (2.6 miles)
    • Windsor Regional Hospital (5.8 miles)
    • Michigan Eyecare Institute (6.6 miles)
    • Royal Oak Pediatrics PC (8.1 miles)

    Parks

    • Palmer Park (3.2 miles)
    • William G. Milliken State Park and Harbor (4.5 miles)
    • Valade Park (4.6 miles)
    • Scout Park (5.3 miles)
    • Belle Isle Park (5.7 miles)
    • Hemlock Park (5.8 miles)
    • Harding Park (6.6 miles)

    Places of Worship

    • St John's Presbyterian Church (4 miles)
    • St Charles Church (4.6 miles)
    • Masjid Salam (6.6 miles)

    Cafes

    • The Bean Bar (4.1 miles)
    • Ferndale Project (5.6 miles)
    • Qahwah House (5.7 miles)
    • Starbucks (7.9 miles)

    Theaters

    • Emagine Royal Oak (8 miles)

    Frequently Asked Questions

    Where is The Bay At Woodward Health & Rehabilitation Center?

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