Heritage Manor Nursing And Rehab Center
Save9500 Grand River Avenue, Detroit, MI 48204
For more information about senior living options: (844) 490-3973
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The facility is described as nice with friendly staff who keep the place clean. Heritage Manor Rehab Center in Flint is described as being like family, with staff who truly care about residents' well-being. Fairlane is described as the best place and is loved by the reviewer. It is described as a great place to place a loved one. The facility hosts worship services, which are described as wonderful.
The facility is described as the absolute worst nursing home and should be shut down. The staff are unprofessional, uncaring, and often nonresponsive to patient needs. The building is dirty, old, and poorly maintained; carpets are filthy and rooms aren't cleaned; it reeked of urine. Personal belongings and clothing are frequently lost or stolen by staff. Patients are left undressed or inadequately clothed and are kept cold, showing neglect. Requests for assistance are ignored for hours; the front desk is often not answering the phone. Residents are described as undernourished, dehydrated, and sometimes in hospice without adequate care. There are reports of abusive behavior by staff and a general lack of regard for patient welfare. The facility is alleged to fail licensing standards and should be investigated or shut down.Across a troubling spread of accounts from families and loved ones, several Detroit- and Flint-area nursing homes are described as dangerous, dirty, and neglectful environments. The recurring thread across these reviews is a perception that patient care is inconsistent at best, and grossly inadequate at worst. Families report cold rooms, patients left in diapers with fecal stains, and loved ones who are shuttled from facility to facility without timely attention when they ring for help. Multiple voices describe a pervasive sense that the environment prioritizes paperwork and billing over actual care, with a clear sense that some staff treat the job as a mere obligation rather than a calling.
A frequent motif is the basic failure to meet simple, human needs. Reviewers recount episodes where their loved ones are not dressed or kept appropriately warm, even as anemic cancer patients in hospice argue they are cold. Clothing and belongings disappear or are never put on patients, despite items being brought in - Calvin Klein hats, socks, shirts - only to vanish or remain unused. In some cases, patients were found in underwear or nothing but a diaper, with staff offering curt excuses or appearing indifferent when concerns are raised. The plain sense of neglect is underscored by repeated observations of poor hygiene and dirty conditions: carpets stained with urine, rooms not cleaned properly, and televisions that do not work as expected. The overall atmosphere described is one of a facility past its prime, where maintenance and cleanliness appear to take a back seat to other concerns.
The accounts also paint a picture of unresponsive and strained staff dynamics. Families describe having to advocate aggressively just to get basic care or even a phone call returned. There are reports of nurses taking a "don't bother me" approach, while administrators and directors of nursing (DON) seem nonchalant or dismissive, making it feel as though complaints are brushed aside rather than investigated. Instances of delays in assistance - moments stretching for hours with no nurse at a patient's bedside after a bell is rung - are described as common, not anomalous. In one particularly alarming set of recollections, reviewers claim that patient safety was compromised by improper supervision and by profanity used around family members, with some suggesting that abusive or neglectful behavior went unaddressed for too long.
The reviews are not all uniform in tone - there are stark contrasts that complicate the overall impression. A handful of entries speak positively, praising friendly staff on certain floors, clean facilities in particular wings, and moments of compassion such as worship services that residents enjoyed. One reviewer notes a "nice place" where staff kept the area clean and where a brother found satisfaction with his surroundings. Another expresses appreciation for being treated "like family" during a stay, and a patient claims to prefer a particular facility due to the care and kindness experienced there. These positive notes, while in the minority within the collection, hint at a complex reality in which some staff members and sections of the facility may indeed be capable of high-quality care - contrasting sharply with the more common complaints.
Several reviews escalate into explicit warnings and calls for action. Some allege theft of personal belongings, including clothing, electronics, and other items, with claims that even items brought by visitors vanish or are mishandled. One account explicitly warns to avoid placing loved ones in these facilities, alleging that they can endanger residents and even prompting the suggestion that the establishment be shut down or investigated by the state. Others recount failed attempts to reach administrators or to obtain basic information about a resident's status or discharge. The rhetoric here is urgent: reminders to visit daily, to document conditions with photos, and to escalate concerns to state oversight bodies are repeated themes in these reviews.
Toward the end of the most vivid entries, the emotional weight becomes unmistakable: a family member passed away in a facility after years of distressing experiences, and another describes ongoing fear for a relative in care. The narrative is not only about poor laundry lists of deficiencies but about the human cost of perceived neglect - the sense that a caregiver's duty to protect and nurture was overridden by systemic lapses, miscommunication, and sometimes outright mistreatment. In the strongest statements, reviewers urge vigilance, accountability, and in some cases the permanent closure or overhaul of the facilities involved.
In summary, the landscape painted by these reviews is one of serious concerns about safety, cleanliness, and responsive care across several facilities. Repeated claims of patients being inadequately dressed, left in soiled conditions, and left waiting long periods for assistance contrast with occasional glimpses of compassionate care in certain areas. The collective voice strongly advocates daily family oversight, proactive reporting to state agencies, and a broader examination of how resources, staffing, and policies align with the fundamental goal of nursing home care: to protect and sustain the health and dignity of every resident. While a few positive notes hint at possible pockets of better practice, the prevailing sentiment is a pressing call for accountability, improvement, and, in some cases, decisive action to ensure the safety and well-being of vulnerable loved ones.
122 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (15 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor Nursing and Rehab Center is a well-equipped assisted living community located in Detroit, MI. With a range of amenities and care services, residents can enjoy a comfortable and fulfilling lifestyle. The community offers a beauty salon for residents to pamper themselves, as well as access to cable or satellite TV for entertainment. Community operated transportation is available for easy mobility, and there is a computer center for those who want to stay connected digitally.
Meals are served in the dining room with restaurant-style dining, where residents can enjoy delicious meals prepared by the staff. The center also provides small library facilities for book lovers. Housekeeping services ensure that living spaces are always clean and well-maintained.
Residents can stay physically active with the fitness room and outdoor space available within the community. A gaming room offers additional recreational activities. For those who prefer mental stimulation, there is a wellness center offering programs focused on mental wellness.
The assisted living community at Heritage Manor offers various care services such as 24-hour call system and supervision to ensure safety and security round the clock. Trained staff members assist with activities of daily living, including bathing, dressing, and transfers. Medication management is also offered for convenience and peace of mind.
Special dietary restrictions are accommodated in meal preparation to cater to individual needs. Moreover, transportation arrangements can be made for non-medical purposes as well as to doctor's appointments.
In addition to these amenities and care services, residents can engage in a variety of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Concierge services are available to assist with any needs or requests.
Heritage Manor Nursing And Rehab Center is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals offering easy access to necessary resources within the vicinity.
Overall, this assisted living community aims to provide residents with a comfortable living environment while ensuring their physical well-being, social engagement, and access to essential services nearby.
This part of Detroit, Michigan, is a vibrant and diverse community with convenient access to essential amenities for senior living. With several pharmacies, hospitals, and physicians in close proximity, residents can easily access healthcare services. The variety of restaurants and cafes offer plenty of dining options for seniors looking to enjoy delicious meals or socialize with friends. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. Places of worship are also readily available for those seeking spiritual fulfillment. Overall, this area offers a well-rounded environment for seniors looking to live comfortably and conveniently in Detroit.
Heritage Manor Nursing And Rehab Center is located at 9500 Grand River Avenue, Detroit, MI 48204 in Wayne County, Michigan
Heritage Manor Nursing And Rehab Center on seniors.fyi includes 5 photos including images showing healthcare, brick, urban, interior, bedroom, building, parking, exterior, and more.
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