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Heritage Manor Nursing And Rehab Center in Detroit, MI

Heritage Manor Nursing And Rehab Center is a nursing home community in Detroit, MI.

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Heritage Manor Nursing And Rehab Center in Detroit, MI

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9500 Grand River Avenue, Detroit, MI 48204

For more information about senior living options: (866) 208-4318

2.6 from 34 reviews
5 stars
12
4 stars
2
3 stars
0
2 stars
0
1 stars
20

Overall Review of Heritage Manor Nursing And Rehab Center

common 3 reviews mention this

Some staff feel genuinely caring

Some residents and families describe the staff as friendly and caring.

A few reviewers highlight specific staff members as friendly and knowledgeable, and several describe staff as attentive to wellbeing. One person also says they chose to return because they were treated “like family,” and they mention positive day-to-day conversations with the receptionist. These positive comments don’t outweigh the much larger set of negative reports about day-to-day care and responsiveness.

caveat 9 reviews mention this

Cleanliness and odor complaints are frequent

Multiple reviewers complain about unpleasant odors and poor cleanliness.

Several reviewers describe strong odor—often calling out urine—and report rooms and shared areas as dirty or run down. Others mention carpets that felt filthy, rooms not cleaned well, and housekeeping or microwaves not being sanitary. A few also describe laundry and clothing issues as part of the same broader cleanliness and care breakdown.

caveat 5 reviews mention this

Hard to reach staff by phone

Residents and families report long waits and trouble reaching staff.

Reviewers repeatedly say they cannot get through by phone or have to call multiple times, including reports of nurses being unreachable at times when help is needed. One family member describes waiting hours for assistance, while another says even doctors’ offices couldn’t get in touch with the facility. A separate review also points to limited communication and the need for frequent in-person checks.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 122 resident community capacity 122 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Detroit Metropolitan-Wayne County (15 miles away) Detroit Metropolitan-Wayne County (15 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

This part of Detroit, Michigan, is a vibrant and diverse community with convenient access to essential amenities for senior living. With several pharmacies, hospitals, and physicians in close proximity, residents can easily access healthcare services. The variety of restaurants and cafes offer plenty of dining options for seniors looking to enjoy delicious meals or socialize with friends. Additionally, the nearby parks provide opportunities for outdoor recreation and relaxation. Places of worship are also readily available for those seeking spiritual fulfillment. Overall, this area offers a well-rounded environment for seniors looking to live comfortably and conveniently in Detroit.

Pharmacies

  • CVS Pharmacy (2.1 miles)
  • CVS Pharmacy (2.3 miles)
  • Walgreens (2.7 miles)
  • Dearborn Fresh Market (3.7 miles)
  • CVS Pharmacy (3.8 miles)
  • Rite Aid (3.8 miles)
  • CVS Pharmacy (3.8 miles)

Restaurants

  • Al-Ameer (2.3 miles)
  • Station Shawarma (2.4 miles)
  • Hamido Restaurant (2.6 miles)
  • Woodbridge Pub (2.9 miles)
  • Shatila Bakery (3 miles)
  • Z's Villa (3.3 miles)
  • McDonald's (3.9 miles)

Hospitals

  • Henry Ford Hospital (2.5 miles)
  • Henry Ford Health System (2.5 miles)
  • Hfhs - Main - F4 (2.6 miles)
  • Park Geriatric Village (3.1 miles)
  • Hudson-Webber Cancer Research (4.1 miles)
  • Barbara Ann Karmanos Cancer Institute (4.1 miles)
  • Harper University Hospital (4.1 miles)

Cafes

  • Qahwah House (2.9 miles)
  • The Bean Bar (5.1 miles)
  • Ferndale Project (5.8 miles)
  • Qahwah House (7 miles)
  • Starbucks (7.2 miles)
  • Tim Hortons (8 miles)
  • Starbucks (8.4 miles)

Parks

  • Hemlock Park (3.1 miles)
  • Palmer Park (3.9 miles)
  • William G. Milliken State Park and Harbor (6 miles)
  • Valade Park (6.3 miles)
  • Scout Park (6.7 miles)
  • Ford Field Park (6.8 miles)
  • Harding Park (7.3 miles)

Physicians

  • Michigan Eyecare Institute (4 miles)
  • University Health Center (4.2 miles)
  • Childrens Hospital Of Michigan Specialty Center - Detroit (4.3 miles)
  • Windsor Regional Hospital (6.6 miles)
  • Royal Oak Pediatrics PC (8.4 miles)

Places of Worship

  • Masjid Salam (4.1 miles)
  • St John's Presbyterian Church (5.7 miles)
  • St Charles Church (6.9 miles)
  • Church of the Divine Child (8.2 miles)

Frequently Asked Questions

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