675 Wagner Drive, Battle Creek, MI 49017
For more information about senior living options: (844) 490-3973
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The facility is very clean and the staff are friendly, and they actually care about patients. The building has made positive changes and the staff are amazing. A great team is working to make necessary changes for residents and staff. They provide good care for senior citizens and take time to listen to residents' concerns. The admissions and business office staff were very helpful and knowledgeable. The administrator is described as a very nice guy.
The facility is described as absolutely deplorable with neglectful care. Staff allegedly did not respond to a fall for 45 minutes. It took five hours to call an ambulance. A resident was not fed on Friday night and meals were lacking protein. There were reports of roaches and mice in the facility. Residents went days without food while staff walked past with plates of food elsewhere. Staff were accused of rude and disrespectful behavior toward the elderly. A resident died after no one responded to the call button. The facility was described as dirty, neglected, and unsafe, with hygiene and dehydration concerns. Management was criticized as unresponsive and unprofessional, with yelling and bullying. There were security concerns, including a homeless man breaking in. The building reportedly lacks basic comforts like air conditioning.The collection of reviews about this Pinnacle Health facility reads like a cautionary tale, with a spectrum that ranges from vindicated praise to urgent, distressing complaints. On one end, some families and former residents describe a clean building and a friendly, responsive staff in certain moments, and even praise specific administrators or teams for their efforts to improve. They speak of clear, if imperfect, communication from admissions offices and appreciate the physical upkeep of the facility. These voices sometimes acknowledge that not all experiences are the same and point to ongoing attempts at change as reason for cautious optimism. They emphasize the importance of careful consideration and ongoing oversight when choosing a rehab or nursing setting.
But the bulk of the narratives are deeply troubling and paint a very different picture. A recurring thread centers on neglect and delay in response to residents who press call buttons, with claims of waiting inexcusable lengths of time - one account describes a 45-minute delay after a fall, followed by a five-hour wait before ambulance assistance was arranged. In another dramatic case, a resident's family reports that their loved one was not fed for a night, and the subsequent meal shown by a photo was neither a proper egg nor a meaningful protein option, just a bite-sized roll. Several reviewers describe persistent food issues, with meals described as lacking protein, variety, or basic nourishment, and some even recount days when residents appeared to be overlooked while staff moved past rooms carrying plates of food for others. These experiences suggest a troubling gap between stated standards and daily practice in nutrition and responsiveness.
Safety and sanitation concerns appear in multiple accounts as well. Reviewers recount seeing roaches and mice, including a photo of a mouse in a room, and they highlight a broader atmosphere of inadequate pest control and neglect of basic hygiene. They describe residents who lacked basic hydration or personal care, and families who observed staff talking about residents in ways they felt was disrespectful or unprofessional. The comments convey a sense of frustration and fear about the facility's ability to safeguard vulnerable individuals, especially when it comes to essential needs like hydration, wound care, and timely medical oversight.
The most alarming claims focus on life-and-death moments and ongoing accountability issues. One reviewer alleges their mother died after repeatedly pressing a call button without getting help, claiming responses were nonexistent and that family members intervened only when they could. Another recounts a resident who suffered dehydration and a lack of medical follow-through on serious wounds or health concerns, with accusations that directives from doctors were ignored or delayed. In a separate thread, a family member describes a patient who was left untreated and inadequately supervised, with ongoing concerns about DPOA violations and administrative inattention. These stories evoke serious questions about patient safety, ethical conduct, and whether proper channels for escalation and oversight were engaged or respected.
Interwoven through the negative experiences are varied perceptions of management and staffing. Some reviews point to unavailable or unresponsive administration, especially after business hours, and to a sense that leadership does not consistently acknowledge or address complaints. There are mentions of token changes being promised by admissions staff or administrators who later disappear from their roles, contributing to a climate of mistrust and frustration for families seeking accountability. Others describe a culture where the unit manager is accused of bullying staff and where a general sense of a stressful, even toxic, work environment appears to spill over into patient care. The presence of repeated staff shortages and high patient loads is cited as a root cause for many of the problems, from miscommunication to inadequate patient assistance and delayed treatments.
Amid the turmoil, there are still quieter, positive notes that some readers cling to. A few families report that their loved ones were treated well, that the facility was generally clean, and that certain staff members or administrators were helpful and compassionate in specific instances. A handful of reviewers emphasize that there is potential for improvement and that there are people within the organization who are earnestly trying to change processes and raise standards. These remarks underscore a more complicated picture: the facility may be capable of better care in some cases, but systemic issues - ranging from staffing and supervision to policy enforcement and timely medical response - seem to undermine consistency and trust for many residents and families.
Taken together, the reviews portray a facility with serious, multifaceted problems in patient safety, nutrition, hygiene, and responsiveness, alongside occasional glimmers of progress and individualized care. The most urgent messages emphasize the need for accountability, stronger staffing, better communication protocols, and reliable 24/7 responsiveness to call bells and emergencies. Families seeking care for a loved one weigh these accounts carefully, considering the potential risks and the possibility that conditions could vary significantly from one wing, shift, or administrator to the next. In this climate, vigilance, firsthand visits, and consultation with external oversight bodies or state health departments may be prudent steps for anyone evaluating this or similar facilities, alongside candid conversations with staff, current residents, and family members about how care is delivered on a day-to-day basis.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kalamazoo County (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Advantage Living Center - Battle Creek is an assisted living community located in Battle Creek, MI. The community offers a variety of amenities to enhance the residents' quality of life. These amenities include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished apartments, a gaming room, a garden, housekeeping services, kitchenettes in each apartment, move-in coordination assistance, outdoor space for relaxation and activities, private bathrooms in each apartment, restaurant-style dining for meals, a small library for reading and quiet time, telephone service for communication with loved ones and friends, transportation arrangement for non-medical needs such as shopping or social outings, transportation to doctors appointments for convenience and peace of mind, a wellness center for health monitoring and exercise programs, as well as Wi-Fi/high-speed internet access.
In terms of care services provided at Advantage Living Center - Battle Creek, residents can benefit from 24-hour call system availability in case of emergencies or assistance needs. The community also ensures 24-hour supervision to ensure residents are safe and well taken care of. Trained staff members offer assistance with activities of daily living including bathing and dressing. They also provide support with transfers to help residents move around safely within their apartments or the community. The community offers specialized diets for residents with diabetes and takes care of meal preparation and service. Medication management is available to help residents stay on track with their medication regimens. A mental wellness program is provided to address the emotional well-being of residents. Special dietary restrictions can be accommodated upon request.
Advantage Living Center - Battle Creek offers various opportunities for engagement and entertainment. Concierge services are provided to assist residents with any information or arrangements they may need. Fitness programs are available to promote physical health and wellness among the residents. Planned day trips allow residents to explore new places or engage in enjoyable outings outside the community. Resident-run activities are encouraged to foster a sense of community and involvement among the residents. Scheduled daily activities provide structure and variety to the residents' days.
The community is conveniently located near several amenities and services. There are three cafes, two parks, 15 pharmacies, 34 physicians, 31 restaurants, three places of worship, and 12 hospitals near Advantage Living Center - Battle Creek. This proximity allows for easy access to dining options, recreational areas, medical services, religious activities, and healthcare facilities.
Overall, Advantage Living Center - Battle Creek offers a comfortable and supportive environment for seniors in need of assistance with daily tasks. With a range of amenities and care services available, residents can enjoy a fulfilling lifestyle while receiving the necessary support they require.
Advantage Living Center - Battle Creek is located at 675 Wagner Drive, Battle Creek, MI 49017 in Calhoun County, Michigan
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