Notre Dame Long Term Care Center
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559 Plantation Street, Worcester, MA 01605
For more information about senior living options: (844) 490-3973
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The staff are caring, friendly, reliable, and professional, prioritizing residents' care and comfort. The CNAs are the backbone of Notre Dame's exceptional rating, providing excellent care. Notre Dame Rehab is described as the best experience by far, with kindness and caring making difficult times more manageable. The facility is top notch, with care and amenities described as five-star quality. The campus is beautiful and peaceful, with friendly staff and residents. The meal plan is impressive, offering a wide variety of food options. Linen, towels, and related linens are incredibly soft. The staff engage with residents and ensure they feel loved and valued. Hospice staff are kind and caring, going above and beyond to help families. The reviews consistently recommend Notre Dame, suggesting it won't disappoint and is among the best. There is a joyful atmosphere with lots of activities and laughter.
The rehab was overcrowded due to ongoing renovations, with unusable rooms and hallways blocked by wheelchairs, creating a hazardous environment. Meals were crowded and rushed, served on paper plates with plastic utensils, which are not suitable for residents with tremors and Parkinson's. Staffing shortages were persistent, causing skipped showers and waits of 30 minutes or more for call button requests. There was inexcusably poor communication between Notre Dame LTC and the du Lac programs, leading to disjointed discharge planning. The rehab discontinued all therapy (PT/OT) without informing the family and appeared to expect the resident to wait indefinitely in rehab. On-site marketing did not match reality, with Harmony residents reportedly denied menu options and treated as second-class compared to traditional residents. Laundry and closet management were chaotic, with missing hangers and overcrowded spaces mixing residents' belongings. Medication management was limited to self-administration, with no help for pills that needed to be crushed or for other administration aids, forcing families to seek alternatives.Notre Dame du Lac Harmony and the accompanying rehabilitation wing present a picture that blends high praise with serious concerns, depending on who you ask and when you ask. Several families describe a campus that, on the whole, feels devoted to care and comfort, with devoted nurses and aides, a pleasant campus atmosphere, and a reputation for compassionate treatment. Yet those same families report persistent, sometimes severe issues that undermine the experience for residents and their loved ones, especially when a stay involves the rehab unit and a period of construction and overcrowding. The mixed bag of experiences is vivid and often contradictory, making it hard to know what to expect without visiting and asking pointed questions about current conditions and policies.
The most striking and frequently cited problem centers on the rehab period housed in the Long-Term Care building. In a span when a major construction project reduced usable space and left hallways crowded, residents were faced with bottlenecks and safety hazards that felt like a fire-code violation to families watching wheelchairs block doorways and dining areas become overwhelmingly crowded. Meals, in particular, were described as rushed and crowded, served on paper plates with plastic utensils. For residents with tremors or Parkinson's disease, the lack of appropriate utensils - weighted handles or traditional silverware - was a meaningful concern, and several reviewers noted weight loss that occurred during this time. The mismatch between the needs of memory care residents with motor challenges and the casual, crowded dining setup left families frustrated that what was billed as a rehabilitative on-site option did not feel supportive for residents who require added assistance and stability at mealtimes.
Communication gaps around discharge planning added another layer of difficulty. Families say there were contradictory messages about whether a patient could return to the Harmony unit after rehab. At one point, staff indicated that the resident was ready to go back and even provided a discharge date, only to reverse course shortly before the planned date because the Harmony unit could not accept new admissions due to ongoing renovations. More troubling was the claim that therapy - physical and occupational therapy - was halted without the family being informed, leaving questions about the resident's ongoing goals, mobility improvements, and ultimate disposition. The impression conveyed by some families was that there was an expectation that the resident would remain in rehab indefinitely, even though the facility was not able to admit new residents to the memory-care unit. The lack of clear, timely communication between the rehab program and the Harmony unit undermined trust in discharge planning and forced families to scramble to find alternatives at the last minute.
Within Harmony itself, several inconsistencies stood out. The marketing pitch - described by some as "beautiful" and "five-star" in feel, with a strong emphasis on a robust dining program and engaging activities - often did not align with the day-to-day realities described by residents and families. One reviewer noted that there was no menu visible or available for Harmony residents, with everyone receiving the same meal and a staff member reportedly ripping a menu away when the resident requested options. The perception of a second-class experience for Harmony residents persisted, even as some reviews lauded the care and attentiveness of the nursing staff, CNAs, and the warmth of the environment. Laundry problems - missing hangers, overstuffed closets with other residents' items - also surfaced as a symbol of organizational strain. And while Harmony is marketed as offering self-administered medication management, reviews indicate significant limits for residents who need doses crushed in applesauce, eye drops, or other forms of assistance, pushing families to seek medication management in the skilled nursing wing or to consider alternatives.
Staffing shortages, a recurring theme in many care settings, surfaced repeatedly in these accounts. Some families described significant delays - shower days skipped, long waits when pressing a call button, and general difficulty coordinating daily routines. The sense of overwork among staff was contrasted by occasional praise for individual caregivers, with multiple reviews highlighting dedicated CNAs and the warm, compassionate attention they provided despite systemic pressures. This contrast underscores a broader tension: residents and families can experience remarkable, person-centered care in a crowded, stressed environment, and the same environment can quickly degrade the quality of daily life when staffing levels are insufficient to meet demand.
There are numerous positive notes scattered through the testimonies as well. Reviewers consistently praise the campus's appearance, cleanliness, and the demeanor of many staff members, particularly in the nursing and hospice domains. The facility is described as calm, well-maintained, and inviting, with reviewers citing an array of activities, a generous menu, a broad selection of beverages, and soft linens and towels as standout features. Some families report that their loved ones received attentive, respectful care and that the staff treated residents with dignity and kindness, sometimes describing Notre Dame as among the best nursing homes in the region. There are also heartfelt endorsements from families about hospice experiences and about the overall atmosphere of care, especially noting staff kindness, reliability, and the sense that caregivers go "above and beyond" to support families during difficult times.
Yet the most severe cautions come from a few deeply troubling individual experiences. One family recounts a sequence in which a resident's oxygen supply issue was missed during a rapid series of changes in care, followed by a later UT-related misperception about a UTI and protocol concerns, culminating in a fatal infection for the resident's roommate due to lapses in precautions and communication. This account highlights the real and potentially devastating consequences of gaps in communication, infection control, and adherence to established protocols. While it is not the view shared by every family, it underscores the importance of verifying how well current systems guard against such lapses, especially for vulnerable memory care residents who may have multiple concurrent health concerns.
Taken together, the reviews paint a facility and a campus that can deliver excellent, compassionate care in certain contexts while exposing residents to significant risks and frustrations in others. The rehab wing's overcrowding and the ongoing construction, the mixed messages around discharge and therapy continuity, the constraints around medication management, and the apparent inconsistencies between marketing promises and everyday experiences in Harmony all contribute to a complex, uneven picture. Families seeking care at Notre Dame du Lac's Harmony and related rehab services should approach with a clear set of questions: What is the current status of construction and capacity in the rehab and Harmony wings? How does the facility ensure safe, dignified dining for residents with tremors and other motor challenges? Will therapy be continued through discharge, and how will families be notified of any changes? What policies exist for medication management, particularly for residents needing crushed meds or eye drops? How robust are staffing plans to prevent skipped showers, long call-button waits, and delayed care?
Ultimately, these accounts suggest that Notre Dame du Lac offers a genuine commitment to its residents - evident in the warmth of many staff members, the care directed toward dignity and comfort, and the overall beauty and atmosphere of the campus. At the same time, they reveal that organizational issues, especially during renovation periods and in areas where capacity is stretched, can significantly affect daily life, safety, and satisfaction. For families and loved ones weighing Notre Dame du Lac as a future home or as a rehab partner, the takeaway is to gather current, facility-specific details, seek out recent resident experiences, and advocate for transparent communication and concrete guarantees around therapy, discharge planning, med management, and staffing during any transition.
123 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (6 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Notre Dame Long Term Care Center in Worcester, MA is a vibrant and well-equipped assisted living community that offers a wide range of amenities and services to its residents. Our top priority is ensuring the comfort and well-being of our residents, which is why we provide various amenities to cater to their needs.
For our residents' convenience, we have a beauty salon on-site where they can enjoy professional hair and beauty services. They can also enjoy their favorite TV shows through our cable or satellite TV service. We offer community-operated transportation for easy access to nearby destinations, such as shopping centers, entertainment venues, and more.
Our computer center allows residents to stay connected with loved ones through the internet. We have a spacious dining room where residents can savor delicious meals prepared by our skilled culinary team in a restaurant-style setting. For those who prefer their own cooking, each unit has a kitchenette for their convenience.
To promote an active lifestyle, we have a fitness room equipped with exercise equipment. Our fully furnished gaming room offers opportunities for socialization and friendly competition among residents. The outdoor space includes a beautiful garden where residents can spend peaceful moments surrounded by nature.
Housekeeping services ensure that the living spaces are always clean and tidy. Move-in coordination is provided to assist new residents with settling comfortably into their new homes. Private bathrooms offer privacy and convenience.
Residents can enjoy reading in our small library or making phone calls using the telephone service provided. Non-medical transportation arrangements are available for appointments outside the facility as needed.
Our wellness center supports the overall health and well-being of our residents. Wi-Fi/high-speed internet is accessible throughout the community.
In terms of care services, we pride ourselves on offering 24-hour call system and supervision to ensure resident safety at all times. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers.
We have specific programs in place for managing diabetes and special dietary restrictions. Our dedicated staff members are responsible for medication management, helping residents stay on track with their medications. Mental wellness programs are also offered to promote emotional well-being.
Residents can enjoy a wide array of activities, including fitness programs and planned day trips organized by our concierge services. Resident-run activities encourage socialization and create a sense of community among the residents. Additionally, we have scheduled daily activities to keep our residents engaged and entertained.
Notre Dame Long Term Care Center benefits from its prime location in Worcester, MA. There are numerous nearby amenities, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Overall, Notre Dame Long Term Care Center is dedicated to providing exceptional care and ensuring that each resident enjoys a comfortable and fulfilling life in our assisted living community.
Notre Dame Long Term Care Center is located at 559 Plantation Street, Worcester, MA 01605 in Worcester County, Massachusetts
Notre Dame Long Term Care Center on seniors.fyi includes 9 photos including images showing landscaping, outdoor, bedroom, interior, architecture, windows, church, building, and more.
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Interior
Building
Architecture
Windows
Landscaping
Garden
Outdoor
Church
