Westborough Healthcare

Pros

• The front desk service at Westborough Healthcare goes above and beyond.
• The Westboro facility is regularly cleaned and has clear rules in place.
• The management and director at Westborough Healthcare are readily available.
• Transportation to necessary appointments outside the facility is excellent in terms of coordination and friendliness.
• The staff at Kindred Transitional Care and Rehabilitation are accommodating and friendly.
• The food at Kindred Transitional Care and Rehabilitation is pretty good.
• The reviewer was satisfied with their experience at the facility.

Cons

• The facility provided very poor quality patient care.
• The dietician did not understand the fundamental issues of her job.
• The food served was of such poor quality that it wouldn't even be fit for a dog.
• Medications were sometimes forgotten and basic care was not provided in a timely manner.
• Calls from patients went unanswered for long periods of time, leaving residents waiting for hours for help.
• It seemed like they served residents leftover food they couldn't get rid of earlier in the week.
• They had a male nurse posing as a doctor, misleading patients about his qualifications.
• The care and service provided at Westborough Healthcare was absolutely awful.
• The staff had no idea where a patient was despite multiple calls from concerned family members.
• They charged an unbelievable amount for extremely awful care, treating their residents like they were in a packed shelter just to make money.
• The facility smelled disgusting during the tour and performed poorly on state surveys.
• It was extremely understaffed and considered an unsafe place for loved ones to stay.
• The staff appeared unprofessional and clueless during interactions with residents.
• Some areas of the facility needed to be cleaner to maintain proper hygiene standards.
• Residents were only able to choose their meals on the same day, limiting their options and variety in food choices.

Review

Westborough Healthcare, located in an undisclosed location, has been receiving negative feedback from patients and their loved ones due to the poor quality of patient care provided. One particular area of concern is the lack of understanding displayed by the facility's dietician regarding their fundamental job responsibilities. Not only was the food served reportedly of such poor quality that some individuals compared it to something one wouldn't even feed a dog, but it was sometimes unidentifiable as well.

To make matters worse, the staff at Westborough Healthcare allegedly forgot to provide basic care such as administering essential medications on time. Patients frequently complained about the untimely response to their calls for assistance, leaving them waiting for hours without any aid. Additionally, it seemed as though the residents were being served leftovers that couldn't be disposed of earlier in the week. This further contributed to the already dismal food situation at this facility.

One particularly concerning aspect raised by a reviewer is the presence of a male nurse who was introduced as "Doctor John," which led patients to believe that he was a medical doctor when he was not. Such misrepresentation can create confusion and potentially compromise patient trust and safety.

Another individual shared their experience with Westborough Healthcare, stating that their father had received incredibly poor care during his stay there. Despite being assured that he would be closely monitored, multiple phone calls revealed that the staff had no idea where he was at times. Furthermore, they found the cost charged for this subpar care to be exorbitant. The facility itself was described as resembling a shelter rather than a proper rehabilitation center due to its overcrowded rooms with multiple cots.

However, not all reviews are negative; one resident expressed satisfaction with Westborough Healthcare's front desk service. They mentioned that they were consistently impressed by how helpful and attentive the staff at reception were.

On a more positive note, another resident stated that while improvements are needed in areas such as food quality and communication, overall cleanliness and adherence to rules are commendable at Westborough Healthcare. They were also appreciative of the availability and accessibility of management and the facility's director. Despite these positive aspects, there is still room for improvement in terms of delivering medications in a timely manner.

Contrasting views are presented as another reviewer discusses their husband's stay at Kindred Transitional Care and Rehabilitation, which lasted nearly three years. They found the staff to be accommodating and friendly. The facility was relatively clean, though some areas could have been better maintained. While residents had the opportunity to choose their meals, it was limited to only options available on that particular day. Overall, this individual seemed satisfied with their experience at Kindred Transitional Care and Rehabilitation.

In conclusion, Westborough Healthcare has received an abundance of negative feedback regarding the quality of patient care provided. Concerns have been raised about the lack of understanding displayed by certain staff members in their respective roles, resulting in poor-quality food and delayed medication administration. Negative experiences involving misrepresentation by a male nurse were also reported. However, positive experiences elsewhere highlight areas such as front desk service and cleanliness. It is clear that improvements need to be made to ensure consistently satisfactory care is delivered to all patients at Westborough Healthcare.

Cafes

• Panera Bread (0.1 miles)
• Starbucks (3.3 miles)
• Starbucks (4.7 miles)
• Starbucks (7.1 miles)
• The Bagel Table (7.2 miles)
• Starbucks (7.4 miles)
• New City Microcre (8.5 miles)

Physicians

• Keamy Cosmetic Centre (0.7 miles)
• Vein Clinic Of New England (0.7 miles)
• Westborough Family Medicine (0.7 miles)
• Muppidi, Daniel Dr - Metrowest Allergy Associates, PC (0.8 miles)
• Quality Medical Evaluations (0.8 miles)
• Umass Medical Group Westboro (0.9 miles)
• Daniel J. Muppidi, MD (3.6 miles)

Pharmacies

• Active Rx Westborough Active (0.7 miles)
• Walmart Pharmacy (2.6 miles)
• CVS Pharmacy (3.8 miles)
• RXI Pharmaceuticals C (3.9 miles)
• Pharma Models (3.9 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (5.4 miles)

Restaurants

• Chipotle Mexican Grill (0.9 miles)
• Civic Kitchen & Drink (1 miles)
• McDonald's (1.1 miles)
• Uhlman's Ice Cream (1.9 miles)
• IHOP (3.5 miles)
• Chet's Diner (3.8 miles)
• Hillside Grill (3.8 miles)

Hospitals

• Whittier Rehabilitation Hospital (2.1 miles)
• U Mass Hospital (7.8 miles)
• UMass ACC (7.9 miles)
• Worcester Recovery Center And Hospital (8.3 miles)

Parks

• Minuteman Park (2.1 miles)
• Whitehall State Park (2.7 miles)
• Hopkinton State Park (4.3 miles)
• Lake Park (7.6 miles)
• Cushing Memorial Park (8.8 miles)
• Green Hill Park (9.1 miles)

Places of Worship

• St Rose of Lima Parish (3.6 miles)

Theaters

• Regal Solomon Pond (5.8 miles)