8 Colonial Drive, Westborough, MA 01581
For more information about senior living options: (844) 490-3973
The front desk service at Westborough Healthcare goes above and beyond. The Westboro facility is regularly cleaned and has clear rules in place. The management and director at Westborough Healthcare are readily available. Transportation to necessary appointments outside the facility is excellent in terms of coordination and friendliness. The staff at Kindred Transitional Care and Rehabilitation are accommodating and friendly. The food at Kindred Transitional Care and Rehabilitation is pretty good. The reviewer was satisfied with their experience at the facility.
The facility provided very poor quality patient care. The dietician did not understand the fundamental issues of her job. The food served was of such poor quality that it wouldn't even be fit for a dog. Medications were sometimes forgotten and basic care was not provided in a timely manner. Calls from patients went unanswered for long periods of time, leaving residents waiting for hours for help. It seemed like they served residents leftover food they couldn't get rid of earlier in the week. They had a male nurse posing as a doctor, misleading patients about his qualifications. The care and service provided at Westborough Healthcare was absolutely awful. The staff had no idea where a patient was despite multiple calls from concerned family members. They charged an unbelievable amount for extremely awful care, treating their residents like they were in a packed shelter just to make money. The facility smelled disgusting during the tour and performed poorly on state surveys. It was extremely understaffed and considered an unsafe place for loved ones to stay. The staff appeared unprofessional and clueless during interactions with residents. Some areas of the facility needed to be cleaner to maintain proper hygiene standards. Residents were only able to choose their meals on the same day, limiting their options and variety in food choices.Westborough Healthcare, located in an undisclosed location, has been receiving negative feedback from patients and their loved ones due to the poor quality of patient care provided. One particular area of concern is the lack of understanding displayed by the facility's dietician regarding their fundamental job responsibilities. Not only was the food served reportedly of such poor quality that some individuals compared it to something one wouldn't even feed a dog, but it was sometimes unidentifiable as well.
To make matters worse, the staff at Westborough Healthcare allegedly forgot to provide basic care such as administering essential medications on time. Patients frequently complained about the untimely response to their calls for assistance, leaving them waiting for hours without any aid. Additionally, it seemed as though the residents were being served leftovers that couldn't be disposed of earlier in the week. This further contributed to the already dismal food situation at this facility.
One particularly concerning aspect raised by a reviewer is the presence of a male nurse who was introduced as "Doctor John," which led patients to believe that he was a medical doctor when he was not. Such misrepresentation can create confusion and potentially compromise patient trust and safety.
Another individual shared their experience with Westborough Healthcare, stating that their father had received incredibly poor care during his stay there. Despite being assured that he would be closely monitored, multiple phone calls revealed that the staff had no idea where he was at times. Furthermore, they found the cost charged for this subpar care to be exorbitant. The facility itself was described as resembling a shelter rather than a proper rehabilitation center due to its overcrowded rooms with multiple cots.
However, not all reviews are negative; one resident expressed satisfaction with Westborough Healthcare's front desk service. They mentioned that they were consistently impressed by how helpful and attentive the staff at reception were.
On a more positive note, another resident stated that while improvements are needed in areas such as food quality and communication, overall cleanliness and adherence to rules are commendable at Westborough Healthcare. They were also appreciative of the availability and accessibility of management and the facility's director. Despite these positive aspects, there is still room for improvement in terms of delivering medications in a timely manner.
Contrasting views are presented as another reviewer discusses their husband's stay at Kindred Transitional Care and Rehabilitation, which lasted nearly three years. They found the staff to be accommodating and friendly. The facility was relatively clean, though some areas could have been better maintained. While residents had the opportunity to choose their meals, it was limited to only options available on that particular day. Overall, this individual seemed satisfied with their experience at Kindred Transitional Care and Rehabilitation.
In conclusion, Westborough Healthcare has received an abundance of negative feedback regarding the quality of patient care provided. Concerns have been raised about the lack of understanding displayed by certain staff members in their respective roles, resulting in poor-quality food and delayed medication administration. Negative experiences involving misrepresentation by a male nurse were also reported. However, positive experiences elsewhere highlight areas such as front desk service and cleanliness. It is clear that improvements need to be made to ensure consistently satisfactory care is delivered to all patients at Westborough Healthcare.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westborough Healthcare is a premier assisted living community located in Westborough, MA. We pride ourselves on providing a comfortable and enjoyable living experience for our residents. Our community offers a wide range of amenities to enhance the quality of life for our residents.
Residents can enjoy the convenience of having their own private bathrooms and fully furnished apartments. They can stay connected with friends and family through Wi-Fi/high-speed internet and cable or satellite TV. For those who need assistance with transportation, we offer both community-operated transportation and transportation arrangements.
Our residents' physical and mental wellness is a top priority. They can take advantage of our fitness room, wellness center, and outdoor spaces for exercise and relaxation. We also have a beauty salon where residents can pamper themselves.
Delicious meals are provided in our dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. Our staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management.
At Westborough Healthcare, we believe in creating a vibrant community for our residents. We offer various activities on-site such as gaming rooms, computer centers, small libraries, and resident-run activities. Planned day trips and scheduled daily activities ensure there is never a dull moment.
We are conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Our residents have easy access to everything they need right in their neighborhood.
Choose Westborough Healthcare for exceptional care services in an inviting environment that promotes independence, wellness, social engagement, and overall well-being.
Westborough Healthcare is located at 8 Colonial Drive, Westborough, MA 01581 in Worcester County, Massachusetts
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