Westborough Healthcare is a nursing home community in Westborough, MA.
Information last verified:
8 Colonial Drive, Westborough, MA 01581
For more information about senior living options: (866) 208-4318
Residents describe an active schedule with group events that help pass the time.
Several reviews mention organized activities that keep residents engaged, including regular themed items like ice cream days and social events such as an annual Christmas party. An activities director and team are specifically credited for offering variety, with one reviewer saying there was never a dull moment.
Multiple reviewers highlight staff who feel attentive, respectful, and invested in their patients.
Across the positive reviews, residents and families repeatedly describe staff as caring, welcoming, and responsive to individual needs. Several reviewers also mention staff making time to answer questions, providing reassurance, and showing up consistently during rehab. One review specifically points to management leadership and “new changes” being felt in day-to-day care, not just promised.
A recurring concern is that help is slow or inconsistent when it is urgently needed.
A large group of critical reviews describe situations where assistance was not provided promptly, including long waits to get help, missed or delayed medical attention, and equipment or care steps not being handled correctly. Multiple reviewers cite neglect-related problems such as patients left sitting in soiled diapers for hours, issues with transfers or bathroom assistance, and medication or medical follow-through concerns. While some reviewers say they saw care improve after speaking up, the negative accounts describe repeated breakdowns in basic safety and responsiveness.
Reviews conflict on the overall cleanliness and general environment.
One reviewer says the facility is constantly cleaned and notes clear rules, while another points out it does not look cosmetically appealing but feels worthwhile because of the people. A separate critical review mentions an extremely unpleasant smell and also raises concerns about being understaffed and safety after a survey process.
Dining experiences range from tailored meal support to serious dissatisfaction with food and diet oversight.
One positive review describes staff accommodating a picky-eater routine by preparing meals based on a list provided by family. On the other hand, a critical review says the dietician did not understand key needs, that food quality was poor, and that basic care like medication delivery and timely response to calls sometimes lagged.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
117 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Worcester Regional (14 miles away)
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesWestborough Healthcare is located at 8 Colonial Drive, Westborough, MA 01581 in Worcester County, Massachusetts
Willows at Westborough
Westborough, MA
Caring staff, clean and well-kept environment, and independence with on-site services.
Amada Senior Care of Westborough, MA
Westborough, MA
Excellent caregiver dedication and responsive support.
Whitney Suites At Westborough
Westborough, MA
Diabetic care and on-site activities with easy access to nearby healthcare and amenities.
Whitney Place at Westborough
Westborough, MA
Compassionate, dedicated staff; clean, well-maintained facility; engaging activities and strong family communication.
Beaumont Rehab & Skilled Nursing Center - Westboro
Westborough, MA
Some staff are exceptional with engaging activities and decent dining.
Beaumont Rehabilitation -Westborough
Westborough, MA
Family involvement driving care improvements.
Right At Home
Westborough, MA
Friendly, professional caregivers who were reliable and met care needs.
The Highlands
Westborough, MA
Friendly staff in a clean, engaging community with good dining.
The Residence at Orchard Grove
Shrewsbury, MA
Warm, well-maintained community with attentive staff, engaging activities, and excellent dining.
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