8 Colonial Drive, Westborough, MA 01581
For more information about senior living options: (844) 490-3973
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Candy is patient, understanding, has great interpersonal skills, and is a joy to deal with. Candy's professional help navigating state, federal, private insurance, and the VA has been invaluable. The new nursing team is fantastic and compassionate, going above and beyond to meet residents' needs. There are amazing staff who are welcoming and treat patients like family; the CNA "Z" is wonderful. Francesca, the Director of Nursing, provides wonderful leadership. The new leadership shows passion, care, and commitment to turning things around, making the facility a choice for patients and welcoming for families. The front desk staff provide above-and-beyond service.
Staff don't do their job and neglect patients. This place needs to be shut down. The nursing staff is terrible; residents are left in soiled diapers for hours. The facility is a joke and needs to be shut down. They never scheduled her appointment to remove her stents, and she lost weight and had no clothes. The staff do not respond promptly to calls, leaving residents waiting for hours. A resident contracted a blood infection and passed away due to neglect. The facility is unsafe and understaffed, not a place for loved ones.Westborough Healthcare in Westborough, MA is best suited for families that value genuine warmth from frontline staff and hold some hope that leadership changes will translate into steadier, more reliable care. It can work for residents needing short- to mid-term rehab or post-acute care, especially when a person responds well to individualized attention and when meals and daily routines can be adapted. The strongest advocates are families who have seen a caregiver go the extra mile, and who are willing to monitor progress as leadership evolves. It is not, however, a universal fit for those requiring constant, vigilant supervision or for residents with very high medical acuity where staffing gaps could translate into unsafe care.
For some families, alternatives will be the prudent path. Those with complex medical needs, wound care requirements, frequent catheter or feeding challenges, or significant cognitive impairment that demands constant eyes-on-care should look elsewhere. The facility's quality has shown troubling swings tied to staffing levels, and lingering concerns about emergency responsiveness raise the risk profile for high-stakes situations. If predictability and stringent safety standards are non-negotiable, it is wise to compare other local options with stronger staffing consistency and clearer quality outcomes before committing.
On the upside, recent leadership changes have produced noticeable improvements in oversight and accountability. Several families credit the new nursing leadership with a more engaged approach and a willingness to address problems. The care can feel personalized when caregivers take the time to know a resident's routine and preferences, with some staff members delivering consistently compassionate service. Long-tenured employees remain a stabilizing force, and practical strengths like reliable transportation to appointments and the ability to tailor meals to individual tastes are repeatedly highlighted as real, tangible benefits. When leadership is visible and staff are supported, these elements matter.
Yet the downsides remain acute and repeatedly documented. A substantial portion of reviews allege neglect, delayed assistance, and staff who seem unable to respond promptly. There are painful reports of patients left in soiled conditions, missed medications, and front-desk or call-light delays that leave families waiting. Weight loss, infections, and missed appointments are cited with alarming frequency, along with charges that basic communication and empathy are inconsistent. Several accounts describe a care culture where issues are not escalated quickly or adequately, and where patient safety and dignity are compromised. Taken together, these concerns present a credible threshold of risk that families cannot ignore.
The key pros - leadership-driven accountability, genuine caregiver kindness, and operational strengths like transport and dietary flexibility - do matter, but they must become the normalization, not the exception. When a facility is able to sustain strong supervision, training, and reliable response times, those advantages translate into safer, more predictable care. Until that stability is consistent, the positive aspects may not reliably offset the persistent concerns about neglect, delays, and communication breakdowns. Families should weigh the likelihood of sustained improvement against the immediate and potential risks, and plan accordingly.
If Westborough is under serious consideration, approach it with a structured, evidence-based process. Request to meet the Director of Nursing and request a candid tour during a typical shift to observe response times and staff coordination firsthand. Review the latest state inspection findings and ask for concrete metrics on staffing ratios, fall prevention, medication administration, and incident reporting. Define whether the goal is short-term rehabilitation or longer-term care, and insist on clear communication plans that involve families in daily updates. Consider a defined trial period with predefined milestones to reassess care quality after two to four weeks. For families with high safety demands or low tolerance for risk, it is prudent to compare multiple options to determine which facility can deliver the steady, compassionate care that lifting, healing, and dignity require.
117 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Worcester Regional (14 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Westborough Healthcare is a premier assisted living community located in Westborough, MA. We pride ourselves on providing a comfortable and enjoyable living experience for our residents. Our community offers a wide range of amenities to enhance the quality of life for our residents.
Residents can enjoy the convenience of having their own private bathrooms and fully furnished apartments. They can stay connected with friends and family through Wi-Fi/high-speed internet and cable or satellite TV. For those who need assistance with transportation, we offer both community-operated transportation and transportation arrangements.
Our residents' physical and mental wellness is a top priority. They can take advantage of our fitness room, wellness center, and outdoor spaces for exercise and relaxation. We also have a beauty salon where residents can pamper themselves.
Delicious meals are provided in our dining room, offering restaurant-style dining with special dietary restrictions taken into consideration. Our staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, transfers, and medication management.
At Westborough Healthcare, we believe in creating a vibrant community for our residents. We offer various activities on-site such as gaming rooms, computer centers, small libraries, and resident-run activities. Planned day trips and scheduled daily activities ensure there is never a dull moment.
We are conveniently located near several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. Our residents have easy access to everything they need right in their neighborhood.
Choose Westborough Healthcare for exceptional care services in an inviting environment that promotes independence, wellness, social engagement, and overall well-being.
Westborough Healthcare is located at 8 Colonial Drive, Westborough, MA 01581 in Worcester County, Massachusetts
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